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Major Problem



 
 
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  #1  
Old July 4th 04, 04:21 PM
Matty
external usenet poster
 
Posts: n/a
Default Major Problem

Just wiped the hard drive clean to do a complete clean install of Win98 SE.
All was going OK, everything seemed to be working etc. Then after restarting
and around the detecting new hardware part it went thw the windows 98 logo
screen and has just sort of froze ther. Nothing is happening. The reason we
formatted the hard drive in the first place was because exactly the same
thing was happening. Couldn't fix it so we went for the clean install. (It
would boot into safe mode before this happened) Has anyone got any ideas
where we go from here as I'm completley stumped.

Thanks for any help

Matt


  #2  
Old July 4th 04, 04:39 PM
Mostly Me (MM)
external usenet poster
 
Posts: n/a
Default Major Problem

Matty wrote:
Just wiped the hard drive clean to do a complete clean install of Win98 SE.
All was going OK, everything seemed to be working etc. Then after restarting
and around the detecting new hardware part it went thw the windows 98 logo
screen and has just sort of froze ther. Nothing is happening. The reason we
formatted the hard drive in the first place was because exactly the same
thing was happening. Couldn't fix it so we went for the clean install. (It
would boot into safe mode before this happened) Has anyone got any ideas
where we go from here as I'm completley stumped.

Thanks for any help

Matt



Hi,

Start over; remove all unneeded hardware, leave just the essentials;
floppy, cd drive, video adapter, hard drive. Don't even install your
modem or NIC yet. Your sound card isn't needed at this point either. Get
Windows loaded, install whatever is needed to get an internet
connection, go to Windows update(and nowhere else)or use the Windows
Update CD if you have it(still go to Win update after running the CD).

Now start installing devices one at a time.

Order the Update CD for future use if you don't have it; it's free.
http://www.microsoft.com/security/protect/cd/order.asp

mm
  #3  
Old July 4th 04, 04:44 PM
Bill Starbuck
external usenet poster
 
Posts: n/a
Default Major Problem

KnowledgeBase article 262381

How to Troubleshoot Computer Hangs During Hardware Detection
View products that this article applies to.

SYMPTOMS
When you attempt to install Windows 98 or Windows Millennium Edition
(Me), Setup may stop responding (hang) during the hardware detection
process. During this phase, Setup determines what hardware components
are installed in your computer. This phase requires you to restart
your computer either once or twice, depending on the type of hardware
in your computer. You can identify this Setup phase by the "Setting Up
Hardware" screen.

The following troubleshooting methods are described in this article:
Restart Your Computer
Restart in Safe Mode and use Msconfig.exe
Advanced Troubleshooting with Msconfig.exe
Check the Hardware Configuration
Check the Log Files
Install in a New Folder
Check for Basic Input/Output System (BIOS) Issues
Upgrading over Windows 3.1
Using Novell IntraNetWare Client version 2.2

CAUSE
Your computer may hang because of various hardware issues. If you are
trying to upgrade, this behavior can occur because of conflicts with
previous hardware settings. If you are trying to install a full
version of Windows 98 or Windows Me, this behavior can occur because
of incompatible hardware, hardware that is located in the wrong bus
slot on the motherboard, or Basic Input/Output System (BIOS) settings.

RESOLUTION
Note Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see
your product documentation to complete these steps.

To resolve this issue, do one of the following troubleshooting
methods:
Restart Your Computer
You may be able to address this issue by restarting your computer.
Turn off your computer, and then turn it back on. If Windows 98 Setup
does not continue, try the following method.

Restart in Safe Mode and Use Msconfig.exe
Restart your computer, press and hold down the CTRL key after your
computer completes the Power On Self Test (POST), and then choose Safe
Mode from the Startup menu. For additional information about Windows
98 startup, click the article number below to view the article in the
Microsoft Knowledge Base:
178548 No 'Starting Windows 98' Message at Startup

After your computer restarts in Safe mode, use the System
Configuration Utility tool (Msconfig.exe) to minimize conflicts that
may prevent your computer from finishing Setup.

To start and use the System Information tool:
Click Start, point to Programs, point to Accessories, point to System
Tools, and then click System Information.
On the Tools menu, click System Configuration Utility.
On the General tab, click Selective Startup, and then click to clear
the following check boxes:
Process Config.sys File
Process Autoexec.bat File
Process Winstart.bat File (if available)
Process System.ini File
Process Win.ini File
Load Startup Group Items

Click OK, and then restart your computer when you are prompted.
If Setup finishes, use the following steps to return your computer to
a typical startup mode. If your computer continues to stop responding
(hang), use the steps in the "Check the Hardware Configuration"
section .

Run System Configuration Utility, click to select one selective
startup item, click OK, and then follow the instructions on your
screen to restart your computer and test hangs or unusual behavior.
Continue this process until all of the selective startup items are
selected. If you select an item and your computer hangs or behaves
unusually, click the tab for the corresponding item, clear half of the
check boxes, click OK, and then restart your computer. Continue this
process until you locate the setting that is causing the problem.
If you can restart your computer successfully when all items are
selected, run System Configuration Utility, click to select the Normal
Startup check box, click OK, and then follow the steps on the screen
to restart your computer.

For additional information about using Msconfig.exe, click the article
number below to view the article in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Advanced Troubleshooting with Msconfig.exe
Restart your computer, press and hold down the CTRL key after your
computer completes the Power On Self Test (POST), and then choose Safe
Mode from the Startup menu. For additional information about Windows
98 Startup, click the article number below to view the article in the
Microsoft Knowledge Base:
178548 No 'Starting Windows 98' Message at Startup

After your computer restarts in Safe mode, use the System
Configuration Utility tool (Msconfig.exe) to minimize conflicts that
can prevent your computer from completing Setup.

To start and use the System Information tool:
On the toolbar click Start, point to Programs, point to Accessories,
point to System Tools, and then click the System Information tool.
On the Tools menu, click System Configuration Utility.
On the General tab, click the Advanced Button.
Select the Force Compatibility Mode Disk Access option.
At the bottom of the Advanced Troubleshooting settings, click OK, and
then click OK again.
Restart the computer when prompted.

If Setup completes, the behavior was caused by an incompatibility
between the hard drive controller and the Setup program. On your
desktop to enable the 32-bit disk access, follow these steps:
On the toolbar click Start, point to Programs, point to Accessories,
point to System Tools, and then click the System Information tool.
On the Tools menu, click System Configuration Utility.
On the General tab, click the Advanced Button.
Select the Force Compatibility Mode Disk Access option.
At the Advanced Troubleshooting settings, click OK.
Restart the computer when prompted.

Check the Hardware Configuration
To check the hardware configuration on the computer, restart your
computer in Safe mode and use Device Manager to troubleshoot the
installed hardware. To do this:
Click Start, point to Settings, click Control Panel, and then
double-click System.
On the Device Manager tab, disable all devices under the following
branches:
Display adapters
Floppy disk controllers
Hard disk controllers
Keyboard
Network adapters
PCMCIA socket
Ports
SCSI controllers
Sound, video and game controllers
Mouse

To disable a device in Device Manager, use the following steps.

NOTE: If you have a serial mouse and you disable the COM ports, if
Windows writes back to the BIOS that the COM ports are disabled, you
will have no mouse functionality until you enable the COM ports in the
BIOS again.


Double-click the branch that contains the device you want, click the
device, and then click Properties.
On the General tab, click to select the Disable in this hardware
profile check box, and then click OK.
Restart your computer.
NOTE: When you disable the mouse and then restart your computer, you
may receive the following message:

Windows did not detect a mouse attached to the computer. You can
safely attach a serial mouse now.
To enable the mouse, use the following keyboard commands:

Press CTL+ESC to activate the Start menu.
Press UP ARROW until Settings is selected, press RIGHT ARROW to select
Control Panel, and then press ENTER.
Press DOWN ARROW and LEFT ARROW until System is selected, and then
press ENTER.
Press RIGHT ARROW to select the Device Manager tab, press TAB, press
TAB, and then press DOWN ARROW to select the device listed under the
expanded Mouse branch.
Press TAB to select Properties, press ENTER, press TAB to select
Enable Device, and then press ENTER.
Click OK, and then click YES to restart your computer.
If the mouse still does not work after step E, press TAB, and then
press ENTER. Press ENTER when you receive the prompt to restart your
computer.
If Setup continues, enable the devices you disabled in step 2 after
Setup is finished, and then verify that no devices are conflicting.
Enable the devices in the following order:
COM ports
Hard disk controllers
Floppy disk controllers
All other devices

To enable a device and check for possible conflicts, follow these
steps:


Double-click the branch that contains the device you want, click the
device, and then click Properties.
On the General tab, click to clear the Disable in this hardware
profile check box.
On the Resources tab, verify that there are no conflicts listed in the
Conflicting Device List box. Note that the Resources tab does not
appear for every device.
Click OK, and then restart your computer.
back to the top
Check the Log Files
Another troubleshooting method that may help to determine the cause of
the issue is to examine the Setup log files. Three files are created
during Setup:
Detlog.txt. This log file lists the start of the detection test and
the test outcome. This is a hidden file located in the root folder of
drive C.
Detcrash.log. This file records which detection steps were
successfully completed so that Setup does not hang on the same step
again. This is a hidden file that is created only if the detection
step caused the computer to stop responding. This file is located in
the root folder of drive C.
Setuplog.txt. This file records what takes place during Setup,
including successes and problems. It is used by Safe Recovery to
determine where Setup should resume. This file is located in the root
folder of drive C.
back to the top
Install in a New Folder
If the problem persists, install Windows in a new folder for testing
purposes. You can use the following Setup command to troubleshoot a
specific module:
setup /p b

The /p switch causes Setup to pass string(s) directly to Detection
Manager (Sysdetmg.dll). Setup does not interpret the content of the
string. The string can contain one or more detection options.

The b switch enables Prompt Before mode. It prompts you before a
detection module is called so that you can step through each detection
module manually and decide if you want to skip it. The default is
disabled.

For additional information about installing Windows 98 in a new
folder, click the article number below to view the article in the
Microsoft Knowledge Base:
193902 How to Install Windows 98 Into a New Folder

back to the top
Check for Basic Input/Output System (BIOS) Issues
On certain motherboards, Windows 98 or Windows Me may not be able to
successfully complete the Plug and Play detection process. This issue
may be caused by an incorrect interpretation of data stored in the
computer's BIOS. If you have tried the steps in the previous methods
and your computer still hangs during hardware detection, contact the
computer's manufacturer to see if you need an upgrade before you
install Windows 98 on your computer.

back to the top
Upgrading over Windows 3.1
If you are upgrading from Microsoft Windows 3.1, you may have a
damaged Windows 3.1 group (.grp) file. If you have a damaged group
file, use the Group Converter tool to re-create the groups. To do so,
use the following steps:
Turn off your computer for at least ten seconds, and then turn it back
on.
Click Start, click Run, type grpconv.exe in the Open box, and then
click OK.
back to the top
Using Novell IntraNetWare Client version 2.2
If you are upgrading from Microsoft Windows 95 with the Novell
IntraNetWare Client version 2.2 for Windows 95 software (also known as
Client32) installed, contact Novell about obtaining an updated
Nwsipx32.dll file.

The third-party products that are discussed in this article are
manufactured by companies that are independent of Microsoft. Microsoft
makes no warranty, implied or otherwise, regarding the performance or
reliability of these products.

MORE INFORMATION
For additional information about troubleshooting hardware issues after
Setup finishes, click the article number below to view the article in
the Microsoft Knowledge Base:
133240 Troubleshooting Device Conflicts with Device Manager


Bill Starbuck (MVP)
  #4  
Old July 4th 04, 05:02 PM
Matty
external usenet poster
 
Posts: n/a
Default Major Problem

Thanks, that was a real quick response. I really appreciate it. I'm going to
try everything suggested and get back to you. A lot to do so it might be a
while. I'd really appreciate it if you could keep an eye on this thread if
thats OK and I'll post any problems that come up. Thanks again you people
are geniuses.

Matt
"Bill Starbuck" wrote in message
...
KnowledgeBase article 262381

How to Troubleshoot Computer Hangs During Hardware Detection
View products that this article applies to.

SYMPTOMS
When you attempt to install Windows 98 or Windows Millennium Edition
(Me), Setup may stop responding (hang) during the hardware detection
process. During this phase, Setup determines what hardware components
are installed in your computer. This phase requires you to restart
your computer either once or twice, depending on the type of hardware
in your computer. You can identify this Setup phase by the "Setting Up
Hardware" screen.

The following troubleshooting methods are described in this article:
Restart Your Computer
Restart in Safe Mode and use Msconfig.exe
Advanced Troubleshooting with Msconfig.exe
Check the Hardware Configuration
Check the Log Files
Install in a New Folder
Check for Basic Input/Output System (BIOS) Issues
Upgrading over Windows 3.1
Using Novell IntraNetWare Client version 2.2

CAUSE
Your computer may hang because of various hardware issues. If you are
trying to upgrade, this behavior can occur because of conflicts with
previous hardware settings. If you are trying to install a full
version of Windows 98 or Windows Me, this behavior can occur because
of incompatible hardware, hardware that is located in the wrong bus
slot on the motherboard, or Basic Input/Output System (BIOS) settings.

RESOLUTION
Note Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see
your product documentation to complete these steps.

To resolve this issue, do one of the following troubleshooting
methods:
Restart Your Computer
You may be able to address this issue by restarting your computer.
Turn off your computer, and then turn it back on. If Windows 98 Setup
does not continue, try the following method.

Restart in Safe Mode and Use Msconfig.exe
Restart your computer, press and hold down the CTRL key after your
computer completes the Power On Self Test (POST), and then choose Safe
Mode from the Startup menu. For additional information about Windows
98 startup, click the article number below to view the article in the
Microsoft Knowledge Base:
178548 No 'Starting Windows 98' Message at Startup

After your computer restarts in Safe mode, use the System
Configuration Utility tool (Msconfig.exe) to minimize conflicts that
may prevent your computer from finishing Setup.

To start and use the System Information tool:
Click Start, point to Programs, point to Accessories, point to System
Tools, and then click System Information.
On the Tools menu, click System Configuration Utility.
On the General tab, click Selective Startup, and then click to clear
the following check boxes:
Process Config.sys File
Process Autoexec.bat File
Process Winstart.bat File (if available)
Process System.ini File
Process Win.ini File
Load Startup Group Items

Click OK, and then restart your computer when you are prompted.
If Setup finishes, use the following steps to return your computer to
a typical startup mode. If your computer continues to stop responding
(hang), use the steps in the "Check the Hardware Configuration"
section .

Run System Configuration Utility, click to select one selective
startup item, click OK, and then follow the instructions on your
screen to restart your computer and test hangs or unusual behavior.
Continue this process until all of the selective startup items are
selected. If you select an item and your computer hangs or behaves
unusually, click the tab for the corresponding item, clear half of the
check boxes, click OK, and then restart your computer. Continue this
process until you locate the setting that is causing the problem.
If you can restart your computer successfully when all items are
selected, run System Configuration Utility, click to select the Normal
Startup check box, click OK, and then follow the steps on the screen
to restart your computer.

For additional information about using Msconfig.exe, click the article
number below to view the article in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Advanced Troubleshooting with Msconfig.exe
Restart your computer, press and hold down the CTRL key after your
computer completes the Power On Self Test (POST), and then choose Safe
Mode from the Startup menu. For additional information about Windows
98 Startup, click the article number below to view the article in the
Microsoft Knowledge Base:
178548 No 'Starting Windows 98' Message at Startup

After your computer restarts in Safe mode, use the System
Configuration Utility tool (Msconfig.exe) to minimize conflicts that
can prevent your computer from completing Setup.

To start and use the System Information tool:
On the toolbar click Start, point to Programs, point to Accessories,
point to System Tools, and then click the System Information tool.
On the Tools menu, click System Configuration Utility.
On the General tab, click the Advanced Button.
Select the Force Compatibility Mode Disk Access option.
At the bottom of the Advanced Troubleshooting settings, click OK, and
then click OK again.
Restart the computer when prompted.

If Setup completes, the behavior was caused by an incompatibility
between the hard drive controller and the Setup program. On your
desktop to enable the 32-bit disk access, follow these steps:
On the toolbar click Start, point to Programs, point to Accessories,
point to System Tools, and then click the System Information tool.
On the Tools menu, click System Configuration Utility.
On the General tab, click the Advanced Button.
Select the Force Compatibility Mode Disk Access option.
At the Advanced Troubleshooting settings, click OK.
Restart the computer when prompted.

Check the Hardware Configuration
To check the hardware configuration on the computer, restart your
computer in Safe mode and use Device Manager to troubleshoot the
installed hardware. To do this:
Click Start, point to Settings, click Control Panel, and then
double-click System.
On the Device Manager tab, disable all devices under the following
branches:
Display adapters
Floppy disk controllers
Hard disk controllers
Keyboard
Network adapters
PCMCIA socket
Ports
SCSI controllers
Sound, video and game controllers
Mouse

To disable a device in Device Manager, use the following steps.

NOTE: If you have a serial mouse and you disable the COM ports, if
Windows writes back to the BIOS that the COM ports are disabled, you
will have no mouse functionality until you enable the COM ports in the
BIOS again.


Double-click the branch that contains the device you want, click the
device, and then click Properties.
On the General tab, click to select the Disable in this hardware
profile check box, and then click OK.
Restart your computer.
NOTE: When you disable the mouse and then restart your computer, you
may receive the following message:

Windows did not detect a mouse attached to the computer. You can
safely attach a serial mouse now.
To enable the mouse, use the following keyboard commands:

Press CTL+ESC to activate the Start menu.
Press UP ARROW until Settings is selected, press RIGHT ARROW to select
Control Panel, and then press ENTER.
Press DOWN ARROW and LEFT ARROW until System is selected, and then
press ENTER.
Press RIGHT ARROW to select the Device Manager tab, press TAB, press
TAB, and then press DOWN ARROW to select the device listed under the
expanded Mouse branch.
Press TAB to select Properties, press ENTER, press TAB to select
Enable Device, and then press ENTER.
Click OK, and then click YES to restart your computer.
If the mouse still does not work after step E, press TAB, and then
press ENTER. Press ENTER when you receive the prompt to restart your
computer.
If Setup continues, enable the devices you disabled in step 2 after
Setup is finished, and then verify that no devices are conflicting.
Enable the devices in the following order:
COM ports
Hard disk controllers
Floppy disk controllers
All other devices

To enable a device and check for possible conflicts, follow these
steps:


Double-click the branch that contains the device you want, click the
device, and then click Properties.
On the General tab, click to clear the Disable in this hardware
profile check box.
On the Resources tab, verify that there are no conflicts listed in the
Conflicting Device List box. Note that the Resources tab does not
appear for every device.
Click OK, and then restart your computer.
back to the top
Check the Log Files
Another troubleshooting method that may help to determine the cause of
the issue is to examine the Setup log files. Three files are created
during Setup:
Detlog.txt. This log file lists the start of the detection test and
the test outcome. This is a hidden file located in the root folder of
drive C.
Detcrash.log. This file records which detection steps were
successfully completed so that Setup does not hang on the same step
again. This is a hidden file that is created only if the detection
step caused the computer to stop responding. This file is located in
the root folder of drive C.
Setuplog.txt. This file records what takes place during Setup,
including successes and problems. It is used by Safe Recovery to
determine where Setup should resume. This file is located in the root
folder of drive C.
back to the top
Install in a New Folder
If the problem persists, install Windows in a new folder for testing
purposes. You can use the following Setup command to troubleshoot a
specific module:
setup /p b

The /p switch causes Setup to pass string(s) directly to Detection
Manager (Sysdetmg.dll). Setup does not interpret the content of the
string. The string can contain one or more detection options.

The b switch enables Prompt Before mode. It prompts you before a
detection module is called so that you can step through each detection
module manually and decide if you want to skip it. The default is
disabled.

For additional information about installing Windows 98 in a new
folder, click the article number below to view the article in the
Microsoft Knowledge Base:
193902 How to Install Windows 98 Into a New Folder

back to the top
Check for Basic Input/Output System (BIOS) Issues
On certain motherboards, Windows 98 or Windows Me may not be able to
successfully complete the Plug and Play detection process. This issue
may be caused by an incorrect interpretation of data stored in the
computer's BIOS. If you have tried the steps in the previous methods
and your computer still hangs during hardware detection, contact the
computer's manufacturer to see if you need an upgrade before you
install Windows 98 on your computer.

back to the top
Upgrading over Windows 3.1
If you are upgrading from Microsoft Windows 3.1, you may have a
damaged Windows 3.1 group (.grp) file. If you have a damaged group
file, use the Group Converter tool to re-create the groups. To do so,
use the following steps:
Turn off your computer for at least ten seconds, and then turn it back
on.
Click Start, click Run, type grpconv.exe in the Open box, and then
click OK.
back to the top
Using Novell IntraNetWare Client version 2.2
If you are upgrading from Microsoft Windows 95 with the Novell
IntraNetWare Client version 2.2 for Windows 95 software (also known as
Client32) installed, contact Novell about obtaining an updated
Nwsipx32.dll file.

The third-party products that are discussed in this article are
manufactured by companies that are independent of Microsoft. Microsoft
makes no warranty, implied or otherwise, regarding the performance or
reliability of these products.

MORE INFORMATION
For additional information about troubleshooting hardware issues after
Setup finishes, click the article number below to view the article in
the Microsoft Knowledge Base:
133240 Troubleshooting Device Conflicts with Device Manager


Bill Starbuck (MVP)



 




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