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#1
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KB891711 trouble seems to be graphic issue
On the one hand, I am reluctant to start a new thread, with so many already
scattered about. On the other hand, I have something concrete that I discovered, and it seems to warrant a new thread. As a background, I found that the "Kb891711.exe" patch caused problems on one of my computers. Poking around the groups I found a scattered list of possible causes. Broswers. AV programs. Software firewalls. Processors. In every case, somebody had a counter example to the claim. My solution to avoid the crashes was to stop the process with the Close Programs list; the computer running Windows ME. Then use Add/Remove Programs from the Control Panel to remove it from the system. This deletes four registry keys, and two system files; leaving only the folder to which the system files were written. So there is no need to take super drastic steps; like System Restore rollback, or Format & Reinstall. Worst case is that you would have to boot in Safe Mode, I should think. However, I was curious. Because of the counter examples, I decided to install the patch on a second, identical computer. Both computers are HP Pavilion 6745Cs. Intel Celeron 700MHz processors. Intel 82810 graphics chip set. Windows ME. Kb891711 crashes one computer ("Megumi"), but not the other computer ("Naomi"). Differences? A few programs in startup; but none on Megumi that are definitively problematic on every computer with crashes; I can find a counter example for each program on Megumi, which doesn't cause crashes on some other computer. When I checked the driver versions, I notice that I hadn't updated the graphics drivers on Naomi. As things stood, I had the following: Megumi: ------- Intel Celeron 700MHZ processor Intel 82810 graphics chip set (driver version: 4.13.01.3196) Windows ME Naomi: ------ Intel Celeron 700MHZ processor Intel 82810 graphics chip set (driver version: 4.13.01.3004) Windows ME Kb891711 causes all browsers to blue screen on Megumi, but causes no problems on Naomi. So I just rolled back the driver update on Megumi; it is now, like Naomi, on Intel driver version 4.13.01.3004. I just reinstalled the Kb891711 "patch". Tested launch on all browsers which crashed Megumi before. MSIE6 SP1, Firefox 1.0.1, Mozilla 1.7.5, Netscape 7.2. No crashes. It looks, to me, like a graphics driver issue. I don't know if the onus should be on Intel to provide an updated graphics driver for the 82810 graphics chip set, but I suspect not. Kb891711 is a "kludge", not a "patch". It does not patch system files, it runs resident from the RunServices key. The vulnerability that it "fixes" is still present. In my opinion, this "kludge" needs to be fixed with a true patch; one that won't break the OS when current graphics drivers are installed. Now to review the MSFT write up on the vulnerability. It may be that I don't need to run kb891711.exe; if my default browser, Firefox 1.0.1, isn't vulnerable, I will just restore things. On Megumi, anyway. -- Norman ~Win dain a lotica, En vai tu ri, Si lo ta ~Fin dein a loluca, En dragu a sei lain ~Vi fa-ru les shutai am, En riga-lint |
#3
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Very interesting, all.
This is the problem I am currently having after downloading that same WinME security update last Friday (3/11). I kept getting blue screen (Windows) error messages (crashes requiring restarts) while online, then even before getting online! I uninstalled it today, then ran "msconfig" and unselected "StartUp Group" items (in Selective Startup), restarted my PC, and did some puter maint (Disk cleanup, ScanDisk, and Disk Defrag). Then I went into msconfig again and re-selected startup group items in Selective Startup again (I always run my pc on selective startup--too many hookups when I use "Normal" startup), and restarted my PC again. So far, no blue screens! Tho, I did go to Windows Update and tried to re-download the security patch, but can't because--even after uninstalling it--the scan ignores my uninstall and the Update History page still shows a successful download of that patch! Ack! So annoying. But, then again, if the patch is so damaging to WinME, do I really NEED it? I have, and run, Norton Internet Security 2004 with Live Update--plus I update DAILY! |
#4
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The patch isn't as such damaging to Win Me but rather causes major
problems such as you are seeing for certain video card/video driver combinations. A couple of questions if I may. What video card/chip does your PC have and what driver version do you have installed. You will find this information at System Properties | Device Manager. Also what is the make, model and speed of your processor, that is AMD or Intel, etc. Regards, -- http://www.microsoft.com/windowsxp/e...ts/nichol.mspx In memory of a very dear friend, Windows MVP Alex Nichol Mike Maltby MS-MVP CataBird62 wrote: Very interesting, all. This is the problem I am currently having after downloading that same WinME security update last Friday (3/11). I kept getting blue screen (Windows) error messages (crashes requiring restarts) while online, then even before getting online! I uninstalled it today, then ran "msconfig" and unselected "StartUp Group" items (in Selective Startup), restarted my PC, and did some puter maint (Disk cleanup, ScanDisk, and Disk Defrag). Then I went into msconfig again and re-selected startup group items in Selective Startup again (I always run my pc on selective startup--too many hookups when I use "Normal" startup), and restarted my PC again. So far, no blue screens! Tho, I did go to Windows Update and tried to re-download the security patch, but can't because--even after uninstalling it--the scan ignores my uninstall and the Update History page still shows a successful download of that patch! Ack! So annoying. But, then again, if the patch is so damaging to WinME, do I really NEED it? I have, and run, Norton Internet Security 2004 with Live Update--plus I update DAILY! |
#5
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In article , =?Utf-8?B?
Q2F0YUJpcmQ2Mg==?= says... So far, no blue screens! Tho, I did go to Windows Update and tried to re-download the security patch, but can't because--even after uninstalling it--the scan ignores my uninstall and the Update History page still shows a successful download of that patch! Ack! So annoying. But, then again, if the patch is so damaging to WinME, do I really NEED it? I have, and run, Norton Internet Security 2004 with Live Update--plus I update DAILY! If you didn't get the program files out of the folder they installed to, Windows Update will find them, and declare your system to be current. For Windows Me, C:\WINDOWS\SYTEM\KB891711; you will find two files the Q891711.EXE and Q891711.DLL. The installation also creates four registry keys; all of which have "891711" in them. -- Norman ~Win dain a lotica, En vai tu ri, Si lo ta ~Fin dein a loluca, En dragu a sei lain ~Vi fa-ru les shutai am, En riga-lint |
#6
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"N. Miller" wrote in message
om... In article , =?Utf-8?B? Q2F0YUJpcmQ2Mg==?= says... If you didn't get the program files out of the folder they installed to, Windows Update will find them, and declare your system to be current. For Windows Me, C:\WINDOWS\SYTEM\KB891711; you will find two files the Q891711.EXE and Q891711.DLL. The installation also creates four registry keys; all of which have "891711" in them. So what is the method to cleaning up the bad update so that future fixed updates will download and install? Sarah |
#7
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Norman, have you tested whether just renaming the two file's extensions, to
file_name.old, for example will permit Windows Update to reoffer the "patch"? -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm http://www.microsoft.com/athome/secu...t/default.aspx In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "N. Miller" wrote in message om... In article , =?Utf-8?B? Q2F0YUJpcmQ2Mg==?= says... So far, no blue screens! Tho, I did go to Windows Update and tried to re-download the security patch, but can't because--even after uninstalling it--the scan ignores my uninstall and the Update History page still shows a successful download of that patch! Ack! So annoying. But, then again, if the patch is so damaging to WinME, do I really NEED it? I have, and run, Norton Internet Security 2004 with Live Update--plus I update DAILY! If you didn't get the program files out of the folder they installed to, Windows Update will find them, and declare your system to be current. For Windows Me, C:\WINDOWS\SYTEM\KB891711; you will find two files the Q891711.EXE and Q891711.DLL. The installation also creates four registry keys; all of which have "891711" in them. -- Norman ~Win dain a lotica, En vai tu ri, Si lo ta ~Fin dein a loluca, En dragu a sei lain ~Vi fa-ru les shutai am, En riga-lint |
#8
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So what is the method to cleaning up the bad update so that future fixed
updates will download and install? Sarah Any new WU update will almost certainly have a new number to distinguish it from this one, KB891711. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm http://www.microsoft.com/athome/secu...t/default.aspx In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "Sarah" wrote in message ... "N. Miller" wrote in message om... In article , SNIP So what is the method to cleaning up the bad update so that future fixed updates will download and install? Sarah |
#9
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"N. Miller" wrote in message om... In article , =?Utf-8?B? Q2F0YUJpcmQ2Mg==?= says... So far, no blue screens! Tho, I did go to Windows Update and tried to re-download the security patch, but can't because--even after uninstalling it--the scan ignores my uninstall and the Update History page still shows a successful download of that patch! Ack! So annoying. But, then again, if the patch is so damaging to WinME, do I really NEED it? I have, and run, Norton Internet Security 2004 with Live Update--plus I update DAILY! If you didn't get the program files out of the folder they installed to, Windows Update will find them, and declare your system to be current. For Windows Me, C:\WINDOWS\SYTEM\KB891711; you will find two files the Q891711.EXE and Q891711.DLL. The installation also creates four registry keys; all of which have "891711" in them. -- Norman Excellent info. I used Add/Remove to get rid of KB891711, however, the KB891711 folder with the two files mentioned in you post are in the windows/system folder. Also, a search of the registry for KB891711 found a couple of them. Do I understand correctly that to get completely rid of this patch/update I can delete all of these findings--the kb891711 folder/files and the registry references? MLD |
#10
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If Task Manager reports that KB891711.exe is not executing after a Normal
Mode boot, then you are fine. You can manually delete the other 891711 items if that makes you feel better. Deleting the folder with the two files will cause WU to offer the update again. Ignore it. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm http://www.microsoft.com/athome/secu...t/default.aspx In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "MLD" wrote in message news:6Tj_d.7210$aS5.1986@trndny05... "N. Miller" wrote in message om... In article , =?Utf-8?B? Q2F0YUJpcmQ2Mg==?= says... So far, no blue screens! Tho, I did go to Windows Update and tried to re-download the security patch, but can't because--even after uninstalling it--the scan ignores my uninstall and the Update History page still shows a successful download of that patch! Ack! So annoying. But, then again, if the patch is so damaging to WinME, do I really NEED it? I have, and run, Norton Internet Security 2004 with Live Update--plus I update DAILY! If you didn't get the program files out of the folder they installed to, Windows Update will find them, and declare your system to be current. For Windows Me, C:\WINDOWS\SYTEM\KB891711; you will find two files the Q891711.EXE and Q891711.DLL. The installation also creates four registry keys; all of which have "891711" in them. -- Norman Excellent info. I used Add/Remove to get rid of KB891711, however, the KB891711 folder with the two files mentioned in you post are in the windows/system folder. Also, a search of the registry for KB891711 found a couple of them. Do I understand correctly that to get completely rid of this patch/update I can delete all of these findings--the kb891711 folder/files and the registry references? MLD |
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