Instal Burner

Hi to all,
I have just installed a CD burner.
It is set to slave and shows in in bios as exactly that.
Something though, is not quite being recognised elsewhere.
If I put a music CD in it, it will bring up real-player and show that it is
playing but no sound.
If I try to burn something using nero it says there is no burner
recognised.
On the CD rom that I have there are 3 sets of wires; 1 for power, 1 for the
rectangular slot, & 1 small one consisting of 3 or so wires.
(this one is plugged into the motherboard)
On the burner, I dont have the last one, could this be my problem?
I also went to 'instal new hardware' after I had installed the burner
physically and it didnt find it or bother with it. (if anything it wanted
to instal a modem of which I cancelled out at that stage)
Does the burner 'have' to be the master and the rom the slave? or
is this not an issue.
Do drivers have to be installed for it? (it is on loan to me at the moment
for back-up purpose) If it does need drivers I will have to go look for
them on the net.
Apart from that, it fires up just fine.

regards Jane

Hi again,
I have some more information.
In Device manager it has the burner noted as this::::
"ATAPI CD-R/RW 48X16".
The brand-name on the front of the burner is BENQ.
Also, in Device manager under properties it says::
"no driver is required or none are installed".
Which is it? It needs them or it doesnt?

regards Jane

"jane" wrote in message
...
Hi to all,
I have just installed a CD burner.
It is set to slave and shows in in bios as exactly that.
Something though, is not quite being recognised elsewhere.
If I put a music CD in it, it will bring up real-player and show that it
is
playing but no sound.
If I try to burn something using nero it says there is no burner
recognised.
On the CD rom that I have there are 3 sets of wires; 1 for power, 1 for
the
rectangular slot, & 1 small one consisting of 3 or so wires.
(this one is plugged into the motherboard)
On the burner, I dont have the last one, could this be my problem?
I also went to 'instal new hardware' after I had installed the burner
physically and it didnt find it or bother with it. (if anything it wanted
to instal a modem of which I cancelled out at that stage)
Does the burner 'have' to be the master and the rom the slave? or
is this not an issue.
Do drivers have to be installed for it? (it is on loan to me at the moment
for back-up purpose) If it does need drivers I will have to go look for
them on the net.
Apart from that, it fires up just fine.

regards Jane

Good for you! Yes, the burner *should_be* installed as the Master drive,
*especially* if the other drive on that channel is a CDROM.

Until you do that, I wouldn't try to deal with anything else you've
mentioned..

--
Gary S. Terhune
MS MVP Shell/User
http://www.grystmill.com/articles/cleanboot.htm
http://www.grystmill.com/articles/security.htm

"jane" wrote in message
...
Hi to all,
I have just installed a CD burner.
It is set to slave and shows in in bios as exactly that.
Something though, is not quite being recognised elsewhere.
If I put a music CD in it, it will bring up real-player and show that
it is
playing but no sound.
If I try to burn something using nero it says there is no burner
recognised.
On the CD rom that I have there are 3 sets of wires; 1 for power, 1
for the
rectangular slot, & 1 small one consisting of 3 or so wires.
(this one is plugged into the motherboard)
On the burner, I dont have the last one, could this be my problem?
I also went to 'instal new hardware' after I had installed the burner
physically and it didnt find it or bother with it. (if anything it
wanted
to instal a modem of which I cancelled out at that stage)
Does the burner 'have' to be the master and the rom the slave? or
is this not an issue.
Do drivers have to be installed for it? (it is on loan to me at the
moment
for back-up purpose) If it does need drivers I will have to go look
for
them on the net.
Apart from that, it fires up just fine.

regards Jane

CD drives require drivers. Windows 98 already has standard ATAPI drivers
(for using it as a player), but I'm not sure about what might be
necessary for burning.

When you pull the drive out in order to change its jumpers (along with
the other CD drive) take note of the model number. Report back. (After
changing the configuration as I suggested in the previous post. Let's
get all of this under one roof and avoid confusion.)

--
Gary S. Terhune
MS MVP Shell/User
http://www.grystmill.com/articles/cleanboot.htm
http://www.grystmill.com/articles/security.htm

"jane" wrote in message
...
Hi again,
I have some more information.
In Device manager it has the burner noted as this::::
"ATAPI CD-R/RW 48X16".
The brand-name on the front of the burner is BENQ.
Also, in Device manager under properties it says::
"no driver is required or none are installed".
Which is it? It needs them or it doesnt?

regards Jane

Oh brother.
I am at the BENQ site right now where the drivers are kept.
It is so flipping confusing. It talks about Firmware this & Firmware that;
not to mention, Flash this & Flash that.
Why does it have to be so difficult.
It also wants me to go to a true Dos Prompt to run all sorts of
things, can someone help me out.
I still dont even know if it is supposed to have drivers, according to
device managers text anyway.
Here is the address of the site I am at:::
http://www.benq.us/ServiceAndSupport...?product=359#3
Mine is the 4816 and as far as I can tell it is the one with the "H" at the
end,
at least that is all I could find when I took out the burner just now.

regards Jane


"jane" wrote in message
...
Hi again,
I have some more information.
In Device manager it has the burner noted as this::::
"ATAPI CD-R/RW 48X16".
The brand-name on the front of the burner is BENQ.
Also, in Device manager under properties it says::
"no driver is required or none are installed".
Which is it? It needs them or it doesnt?

regards Jane

"jane" wrote in message
...
Hi to all,
I have just installed a CD burner.
It is set to slave and shows in in bios as exactly that.
Something though, is not quite being recognised elsewhere.
If I put a music CD in it, it will bring up real-player and show that it
is
playing but no sound.
If I try to burn something using nero it says there is no burner
recognised.
On the CD rom that I have there are 3 sets of wires; 1 for power, 1 for
the
rectangular slot, & 1 small one consisting of 3 or so wires.
(this one is plugged into the motherboard)
On the burner, I dont have the last one, could this be my problem?
I also went to 'instal new hardware' after I had installed the burner
physically and it didnt find it or bother with it. (if anything it
wanted
to instal a modem of which I cancelled out at that stage)
Does the burner 'have' to be the master and the rom the slave? or
is this not an issue.
Do drivers have to be installed for it? (it is on loan to me at the
moment
for back-up purpose) If it does need drivers I will have to go look for
them on the net.
Apart from that, it fires up just fine.

regards Jane

Windows will supply drivers that enable the drive to operate as a CD player.

Nero will supply drivers that enable access to the device for burning CDs.
Windows doesn't actually know anything about burning CDs - it's entirely the
responsibility of the burning software to find the device and install the
correct drivers. Windows Add New Hardware will not help for the drivers
that the burning software needs.

The BENQ site is probably not useful for the drivers Nero needs. If they
are there you will see a comment indicating that NERO won't work with this
drive without 'special' drivers. BENQ devices are pretty standard, and
that's unlikely. The site might also have upgraded Windows drivers for the
CD-ROM device, but again that's unlikely. What is likely, and what you are
seeing, is firmware upgrades for the CD drive itself. This is a bit like a
BIOS upgrade, except that it's specific to the CD drive. I would be
surprised if they are referred to as drivers. If you can identify your drive
model number exactly then you should install these upgrades, as they might
relate to the problem that Nero has in identifying the device as a burner.

If Nero really does have a problem with this drive (I think that's unlikely)
then whatever you need is probably at the Nero site, not the Benq site.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"jane" wrote in message
...
Oh brother.
I am at the BENQ site right now where the drivers are kept.
It is so flipping confusing. It talks about Firmware this & Firmware
that;
not to mention, Flash this & Flash that.
Why does it have to be so difficult.
It also wants me to go to a true Dos Prompt to run all sorts of
things, can someone help me out.
I still dont even know if it is supposed to have drivers, according to
device managers text anyway.
Here is the address of the site I am at:::
http://www.benq.us/ServiceAndSupport...?product=359#3
Mine is the 4816 and as far as I can tell it is the one with the "H" at
the
end,
at least that is all I could find when I took out the burner just now.

regards Jane


"jane" wrote in message
...
Hi again,
I have some more information.
In Device manager it has the burner noted as this::::
"ATAPI CD-R/RW 48X16".
The brand-name on the front of the burner is BENQ.
Also, in Device manager under properties it says::
"no driver is required or none are installed".
Which is it? It needs them or it doesnt?

regards Jane

"jane" wrote in message
...
Hi to all,
I have just installed a CD burner.
It is set to slave and shows in in bios as exactly that.
Something though, is not quite being recognised elsewhere.
If I put a music CD in it, it will bring up real-player and show that
it
is
playing but no sound.
If I try to burn something using nero it says there is no burner
recognised.
On the CD rom that I have there are 3 sets of wires; 1 for power, 1 for
the
rectangular slot, & 1 small one consisting of 3 or so wires.
(this one is plugged into the motherboard)
On the burner, I dont have the last one, could this be my problem?
I also went to 'instal new hardware' after I had installed the burner
physically and it didnt find it or bother with it. (if anything it
wanted
to instal a modem of which I cancelled out at that stage)
Does the burner 'have' to be the master and the rom the slave? or
is this not an issue.
Do drivers have to be installed for it? (it is on loan to me at the
moment
for back-up purpose) If it does need drivers I will have to go look for
them on the net.
Apart from that, it fires up just fine.

regards Jane

Okay Gary, I will swap them over and adjust the jumpers to suit.
Should I put the *3* wires cord into the burner or the rom?
I think they are going into GND but until I take it out again I am
not 100% sure.
I will wait for a reply as I am on dial-up and have to keep re-connecting
each time I shut down.

regards Jane


"Gary S. Terhune" wrote in message
...
Good for you! Yes, the burner *should_be* installed as the Master drive,
*especially* if the other drive on that channel is a CDROM.

Until you do that, I wouldn't try to deal with anything else you've
mentioned..

--
Gary S. Terhune
MS MVP Shell/User
http://www.grystmill.com/articles/cleanboot.htm
http://www.grystmill.com/articles/security.htm

"jane" wrote in message
...
Hi to all,
I have just installed a CD burner.
It is set to slave and shows in in bios as exactly that.
Something though, is not quite being recognised elsewhere.
If I put a music CD in it, it will bring up real-player and show that
it is
playing but no sound.
If I try to burn something using nero it says there is no burner
recognised.
On the CD rom that I have there are 3 sets of wires; 1 for power, 1
for the
rectangular slot, & 1 small one consisting of 3 or so wires.
(this one is plugged into the motherboard)
On the burner, I dont have the last one, could this be my problem?
I also went to 'instal new hardware' after I had installed the burner
physically and it didnt find it or bother with it. (if anything it
wanted
to instal a modem of which I cancelled out at that stage)
Does the burner 'have' to be the master and the rom the slave? or
is this not an issue.
Do drivers have to be installed for it? (it is on loan to me at the
moment
for back-up purpose) If it does need drivers I will have to go look
for
them on the net.
Apart from that, it fires up just fine.

regards Jane

....
Windows will supply drivers that enable the drive to operate as a CD
player.

Nero will supply drivers that enable access to the device for burning CDs.
Windows doesn't actually know anything about burning CDs - it's entirely
the
responsibility of the burning software to find the device and install the
correct drivers.

Hi Richard,
Here is what I am getting if I attempt to do a burn.
If I double click on the Gdrive from within Nero, it simply
says that it is "not accessable". All of my other drives are there
and recognised by nero.
Also, the new Gdrive is visible in Explorer.
Gary has suggested I swap the jumpers on the burner and rom
and make the burner the master, I am just waiting for him to
reply to my last post before I shut down to do this.
I must admit though, when I had my own burner (before it broke) I
think it was also set as slave. I only say this because the Rom itself
has not been tampered with at all and is still in its original slot with
its jumpers set to master.
I am also still a tad concerned about the third set of wires coming off
of the Rom and going to the motherboard........ Should the burner
have a set as well? Are they just GND wires?
Lastly, was it odd when I put a music CD into the burner an hour ago and
it actually showed it was being played when viewing it via real-player? No
sound came out but it seemed to be going through the motions of playing.

regards Jane

I'm not absolutely certain about your case, but the connection you're
talking about is probably the analog audio output. Attaches to your
sound card or to the onboard sound device (where the sound "card" is
actually part of the motherboard.) You can only use one CD playback
device for this purpose, and my recommendation is to only play back on
the CDROM, not the burner device. If, after changing the drives around,
you still can't get any sound playback, it will most likely be due to
your playback apps and overall multimedia settings. If you don't have an
analog connection for the playback device (the drive, in this case) then
playback has to be digital.

--
Gary S. Terhune
MS MVP Shell/User
http://www.grystmill.com/articles/cleanboot.htm
http://www.grystmill.com/articles/security.htm

"jane" wrote in message
...
Okay Gary, I will swap them over and adjust the jumpers to suit.
Should I put the *3* wires cord into the burner or the rom?
I think they are going into GND but until I take it out again I am
not 100% sure.
I will wait for a reply as I am on dial-up and have to keep
re-connecting
each time I shut down.

regards Jane


"Gary S. Terhune" wrote in message
...
Good for you! Yes, the burner *should_be* installed as the Master
drive,
*especially* if the other drive on that channel is a CDROM.

Until you do that, I wouldn't try to deal with anything else you've
mentioned..

--
Gary S. Terhune
MS MVP Shell/User
http://www.grystmill.com/articles/cleanboot.htm
http://www.grystmill.com/articles/security.htm

"jane" wrote in message
...
Hi to all,
I have just installed a CD burner.
It is set to slave and shows in in bios as exactly that.
Something though, is not quite being recognised elsewhere.
If I put a music CD in it, it will bring up real-player and show
that
it is
playing but no sound.
If I try to burn something using nero it says there is no burner
recognised.
On the CD rom that I have there are 3 sets of wires; 1 for power,
1
for the
rectangular slot, & 1 small one consisting of 3 or so wires.
(this one is plugged into the motherboard)
On the burner, I dont have the last one, could this be my problem?
I also went to 'instal new hardware' after I had installed the
burner
physically and it didnt find it or bother with it. (if anything it
wanted
to instal a modem of which I cancelled out at that stage)
Does the burner 'have' to be the master and the rom the slave? or
is this not an issue.
Do drivers have to be installed for it? (it is on loan to me at
the
moment
for back-up purpose) If it does need drivers I will have to go
look
for
them on the net.
Apart from that, it fires up just fine.

regards Jane

Okay.
I believe you are right as I can see the 3wire scenario connected
just above the soundcard on the mother board.
I will shut down now and do all you mentioned, should be fun
and yet another little venture.
I will also pop out for 1/2 while shut down so will reply just
after that with result.

regards Jane
"Gary S. Terhune" wrote in message
...
I'm not absolutely certain about your case, but the connection you're
talking about is probably the analog audio output. Attaches to your
sound card or to the onboard sound device (where the sound "card" is
actually part of the motherboard.) You can only use one CD playback
device for this purpose, and my recommendation is to only play back on
the CDROM, not the burner device. If, after changing the drives around,
you still can't get any sound playback, it will most likely be due to
your playback apps and overall multimedia settings. If you don't have an
analog connection for the playback device (the drive, in this case) then
playback has to be digital.

--
Gary S. Terhune
MS MVP Shell/User
http://www.grystmill.com/articles/cleanboot.htm
http://www.grystmill.com/articles/security.htm

"jane" wrote in message
...
Okay Gary, I will swap them over and adjust the jumpers to suit.
Should I put the *3* wires cord into the burner or the rom?
I think they are going into GND but until I take it out again I am
not 100% sure.
I will wait for a reply as I am on dial-up and have to keep
re-connecting
each time I shut down.

regards Jane


"Gary S. Terhune" wrote in message
...
Good for you! Yes, the burner *should_be* installed as the Master
drive,
*especially* if the other drive on that channel is a CDROM.

Until you do that, I wouldn't try to deal with anything else you've
mentioned..

--
Gary S. Terhune
MS MVP Shell/User
http://www.grystmill.com/articles/cleanboot.htm
http://www.grystmill.com/articles/security.htm

"jane" wrote in message
...
Hi to all,
I have just installed a CD burner.
It is set to slave and shows in in bios as exactly that.
Something though, is not quite being recognised elsewhere.
If I put a music CD in it, it will bring up real-player and show
that
it is
playing but no sound.
If I try to burn something using nero it says there is no burner
recognised.
On the CD rom that I have there are 3 sets of wires; 1 for power,
1
for the
rectangular slot, & 1 small one consisting of 3 or so wires.
(this one is plugged into the motherboard)
On the burner, I dont have the last one, could this be my problem?
I also went to 'instal new hardware' after I had installed the
burner
physically and it didnt find it or bother with it. (if anything it
wanted
to instal a modem of which I cancelled out at that stage)
Does the burner 'have' to be the master and the rom the slave? or
is this not an issue.
Do drivers have to be installed for it? (it is on loan to me at
the
moment
for back-up purpose) If it does need drivers I will have to go
look
for
them on the net.
Apart from that, it fires up just fine.

regards Jane