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wtoolsa error
wtoolsa has caused an error kernel 32 dll on my computer
and it poppes up frequently i need to know how to get rid of the problem |
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wtoolsa error
i need to know how to get rid of the problem
One method would be to read the responses that have been posted to similar enquiries over the last month however ... wtoolsa.exe is malware and appears to be a new member of the IBIS Toolbar family (http://www.pestpatrol.com/PestInfo/i/ibis_toolbar.asp). It certainly doesn't form a part of the Win Me operating system. One install mechanism it uses is if you choose to install the toolbar from xxx.websearch.com. Boot to Safe Mode, now enable the viewing of all files and folders in Explorer (Tools | Folder Options | View and check "Show hidden files and folders" and uncheck "Hide protected operating system files"). Next open MSConfig (Start, Run, enter MSConfig in the box and click OK), open the Startup tab and uncheck the entry being used to launch wstoolsa.exe, possibly labelled something like WinTools as well as any entries referring to wtoolsb.dll, wsup.exe and tb_setup.exe. Browse to and delete the contents of your C:\Windows\Temp folder and also clear you Temporary Internet Files (Internet Options | General | Delete Files and ensure that you check the box "Delete all offline content", then click OK and Apply. Now check Add/Remove Programs and uninstall any entry for WinTools. You should also delete the entire Wintools folder which is probably located as a sub-folder in C:\Program Files\Common Files or alternatively in C:\Windows\System. Check for and delete all copies of wtoolsa.exe, wtoolsb.dll, wsup.exe and tb_setup.exe. Now reboot back into Normal Mode and check your system for commercial parasites. This might be a good time to download yourself a copy of the free Ad-Aware 6.0 from Lavasoft (http://www.lavasoftusa.com/software/adaware/) and also SpyBot (http://www.safer-networking.org/) and scan your system for and remove all unwanted parasites, adware and spyware that might be hiding on your PC. I would suggest you download and run merijn's CWShredder which targets the CoolWebSearch parasite. CWShredder can be downloaded from (http://www.zerosrealm.com/downloads/CWShredder.zip or http://www.spywareinfo.com/~merijn/files/cwshredder.zip). Details of the many forms of the CoolWebSearch hijacker can be found at http://www.spywareinfo.com/~merijn/cwschronicles.html and also http://www.pestpatrol.com/pestinfo/c/cws.asp. If you continue to have problems download a copy of HijackThis from http://www.spywareinfo.com/~merijn/downloads.html). Create a folder called hijackthis on C: and copy the file you downloaded to that folder. Close as many applications as you can including all instances of Internet Explorer and then run hijackthis.exe and post back the log, provided that it isn't too long, to this thread, otherwise to the HijackThis Forum at http://www.spywareinfo.com/forums/ and hopefully this will enable someone to identify the cause of your problem. Entries in the HiJackThis log to remove include: R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe O4 - HKLM\..\RunServices: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe Finally to prevent reinfection download and use SpywareBlaster (http://www.wilderssecurity.net/spywareblaster.html) which can inocualte your PC against infection by many parasites and using Tools | Custom Blocking add the following: Item Name - WinTools CLSID - {87766247-311C-43B4-8499-3D5FEC94A183} --? Mike Maltby MS-MVP wrote: wtoolsa has caused an error kernel 32 dll on my computer and it poppes up frequently i need to know how to get rid of the problem |
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