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"Explorer Caused error..." & lost mouse - Help



 
 
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  #1  
Old July 25th 04, 02:30 AM
Ray
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Default "Explorer Caused error..." & lost mouse - Help

I use Windows ME, Enternet Explorer 6 and Earthlink Total
Access 2004. Have Norton Anti-virus in use. Believe my
problems started with all the ad/spywear that's been
around. Downloaded Webroot anti-spyware. Began getting
dialog box each time computer boots saying "Explorer has
caused an error in ~8272807082.tmp. Explorer will now
close." Sometimes it would say instead "...caused an
erroe in unknown." If you click close, it shuts down
windows. I've been able to move the box to the side
almost out of sight and continue working. But now my
mouse isn't working. It boots up in Safe mode, but can't
do anything without the mouse. I did use the windows
startup disk and was able to do a scandisk from the dos
prompt. Didn't help. Don't know if there is anything
else I can do in dos to help. I'd appreciate any
suggestions. Ray
  #2  
Old July 25th 04, 03:08 AM
Mike M
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Default "Explorer Caused error..." & lost mouse - Help

The error "Explorer has caused an error in ~8272807082.TMP" or similar is due
to malware of some sort, possibly the ClientMan/MSMC browser plugin which is
used to push ads to you and redirect your searches. For some details of
ClientMan see http://www.pestpatrol.com/ms/pestinfo/c/clientman.asp and also
http://www.2-spyware.com/parasite-clientman.html. See also
http://www.doxdesk.com/parasite/ClientMan.html although this page makes no
reference to the MSMC variant.

Try booting to Safe Mode and emptying both your Windows\Temp folder and also
your Temporary Internet Files (Control Panel | Internet Options | General |
Delete Files and make sure you check the box "Delete all offline content").
Next open MSConfig, (Start | Run, type MSConfig in the box and click OK), open
the Startup tab and look for an uncheck any rogue entries.

Boot back into Normal Mode.

This would be a good time to download yourself a copy of the free Ad-Aware 6.0
from Lavasoft (http://www.lavasoftusa.com/software/adaware/) and also SpyBot
Search & Destroy (http://www.safer-networking.org/) and use them to check your
system for other commercial parasites remembering that they are only as good
as when you last updated their reference files. I also use a program called
BHODemon (http://www.definitivesolutions.com/bhodemon.htm that checks for
unwanted Browser Help Objects and SpywareBlaster
(http://www.wilderssecurity.net/spywareblaster.html) which can help prevent
some parasites getting a grip on your PC.

Then there is CWShredder
(http://www.zerosrealm.com/downloads/CWShredder.zip or
http://www.spywareinfo.com/~merijn/files/cwshredder.zip) which is the best way
of getting rid of the many forms of the CoolWebSearch hijacker details of
which can be found at http://www.spywareinfo.com/~merijn/cwschronicles.html
and also http://www.pestpatrol.com/pestinfo/c/cws.asp..

Finally if you still continue to experience problems download a copy of
HijackThis from (http://www.spywareinfo.com/~merijn/downloads.html). Create a
folder called hijackthis on C: and copy the file you downloaded to that
folder. Close as many applications as you can including all instances of
Internet Explorer and then run hijackthis.exe and post back the log, provided
that it isn't too long, to this thread, otherwise to the HijackThis Forum at
http://forums.spywareinfo.com/ or alternatively
http://forum.aumha.org/viewforum.php?f=30 and hopefully this will enable
someone to identify the cause of your problem.
--?
Mike Maltby MS-MVP



Ray wrote:

I use Windows ME, Enternet Explorer 6 and Earthlink Total
Access 2004. Have Norton Anti-virus in use. Believe my
problems started with all the ad/spywear that's been
around. Downloaded Webroot anti-spyware. Began getting
dialog box each time computer boots saying "Explorer has
caused an error in ~8272807082.tmp. Explorer will now
close." Sometimes it would say instead "...caused an
erroe in unknown." If you click close, it shuts down
windows. I've been able to move the box to the side
almost out of sight and continue working. But now my
mouse isn't working. It boots up in Safe mode, but can't
do anything without the mouse. I did use the windows
startup disk and was able to do a scandisk from the dos
prompt. Didn't help. Don't know if there is anything
else I can do in dos to help. I'd appreciate any
suggestions. Ray


  #3  
Old July 26th 04, 11:23 AM
adam
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Posts: n/a
Default "Explorer Caused error..." & lost mouse - Help

i've just encountered the same problem (apart from the
mouse problem) - and i'm stumped seens as i havent
downloaded anything recently. tried to restore my computer
to its previous settings - but that doesnt work. hoping if
u get over the problem you'd be able to enlighten me, good
luck!

  #4  
Old July 26th 04, 11:47 AM
Mike M
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Posts: n/a
Default "Explorer Caused error..." & lost mouse - Help

May I suggest you read the previous reply to the original post and check your
system for unwanted parasites, especially the ClientMan/MSMC browser plugin.
--
Mike Maltby MS-MVP



adam wrote:

i've just encountered the same problem (apart from the
mouse problem) - and i'm stumped seens as i havent
downloaded anything recently. tried to restore my computer
to its previous settings - but that doesnt work. hoping if
u get over the problem you'd be able to enlighten me, good
luck!


 




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