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#1
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Setup hangs while copying files
On numerous attempts, I've been unable to complete a clean installation of
Windows Me. I'm using Partition Magic by PowerQuest, and DOS is installed on the first 2Gb primary partition (currently hidden by Partition Magic). I'm trying to install Windows Me on the second 2Gb partition, which Partition Magic has set as Active. For some reason, I keep getting a "Generic Installer Error". An error screen pops up that reads "Message SU99402" and "Invalid GenInstall INF File (0x192)". This error occurs at different times during the installation when program files are being copied to the hard disk. I've been unable to find any mention of this error in the Knowledge Base. What is the problem? Any ideas as to how I might resolve this problem would be greatly appreciated! Frustrated, -Robert |
#2
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Setup hangs while copying files
Robert,
It appears from the SU error message that the INF file is "bad" and the most usual reason for seeing this, assuming that the CD you are using is undamaged, is that the hard disk is damaged in some way and that the file required is located on a "bad spot" on the disk or perhaps corrupted in memory. If you can access the file setuplog..txt on your failed install (do this by booting to DOS using a floppy) have a look at the end of the file and see if it gives more of a clue as to the reason for this error, I would strongly recommend that you thoroughly check both your hard disk and RAM for errors. You can do this either by booting from a floppy and running scandisk or perhaps better by downloading and running a testing utility from the disk manufacturer's web site, for example if your disk is a Maxtor use Maxtor's PowerMax testing utility. You can check your RAM by using a product such as Simmtester's free DocMem (http://www.simmtester.com/PAGE/products/doc/docinfo.asp) -- Mike Maltby Robert wrote: On numerous attempts, I've been unable to complete a clean installation of Windows Me. I'm using Partition Magic by PowerQuest, and DOS is installed on the first 2Gb primary partition (currently hidden by Partition Magic). I'm trying to install Windows Me on the second 2Gb partition, which Partition Magic has set as Active. For some reason, I keep getting a "Generic Installer Error". An error screen pops up that reads "Message SU99402" and "Invalid GenInstall INF File (0x192)". This error occurs at different times during the installation when program files are being copied to the hard disk. I've been unable to find any mention of this error in the Knowledge Base. What is the problem? Any ideas as to how I might resolve this problem would be greatly appreciated! |
#3
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Setup hangs while copying files
FWIW, I had similar problems after using Partition Magic - it turned out
that PM had actually screwed up, and there was nothing wrong with the hardware. I don't remember whether the SU number was the same - but it sounds familiar. Which version of PM are we talking about here?? - versions before 5 are not compatible with ME, IIRC. -- Noel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's "Mike M" wrote in message ... Robert, It appears from the SU error message that the INF file is "bad" and the most usual reason for seeing this, assuming that the CD you are using is undamaged, is that the hard disk is damaged in some way and that the file required is located on a "bad spot" on the disk or perhaps corrupted in memory. If you can access the file setuplog..txt on your failed install (do this by booting to DOS using a floppy) have a look at the end of the file and see if it gives more of a clue as to the reason for this error, I would strongly recommend that you thoroughly check both your hard disk and RAM for errors. You can do this either by booting from a floppy and running scandisk or perhaps better by downloading and running a testing utility from the disk manufacturer's web site, for example if your disk is a Maxtor use Maxtor's PowerMax testing utility. You can check your RAM by using a product such as Simmtester's free DocMem (http://www.simmtester.com/PAGE/products/doc/docinfo.asp) -- Mike Maltby Robert wrote: On numerous attempts, I've been unable to complete a clean installation of Windows Me. I'm using Partition Magic by PowerQuest, and DOS is installed on the first 2Gb primary partition (currently hidden by Partition Magic). I'm trying to install Windows Me on the second 2Gb partition, which Partition Magic has set as Active. For some reason, I keep getting a "Generic Installer Error". An error screen pops up that reads "Message SU99402" and "Invalid GenInstall INF File (0x192)". This error occurs at different times during the installation when program files are being copied to the hard disk. I've been unable to find any mention of this error in the Knowledge Base. What is the problem? Any ideas as to how I might resolve this problem would be greatly appreciated! |
#4
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Setup hangs while copying files
Thanks Noel,
Not having used PM since the late 90s I can't really comment other than of course that the product has in most likelihood been totally trashed since PowerQuest fell victim to the Symantec dollar. It might be worth the OP booting to DOS using a Win Me boot floppy and checking their hard disk using fdisk and then formatting the target partition. -- Mike Maltby Noel Paton wrote: FWIW, I had similar problems after using Partition Magic - it turned out that PM had actually screwed up, and there was nothing wrong with the hardware. I don't remember whether the SU number was the same - but it sounds familiar. Which version of PM are we talking about here?? - versions before 5 are not compatible with ME, IIRC. |
#5
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Setup hangs while copying files
I'm using Partition Magic, v.7. And, I've checked the hard disk, without
errors. I'll try one of the RAM test programs. Other than that, I'm at a loss. I'll also try using an Me boot disk, and reformatting the select partitions. Any other ideas would be greatly appreciated. Thanks! -Robert "Mike M" wrote: Thanks Noel, Not having used PM since the late 90s I can't really comment other than of course that the product has in most likelihood been totally trashed since PowerQuest fell victim to the Symantec dollar. It might be worth the OP booting to DOS using a Win Me boot floppy and checking their hard disk using fdisk and then formatting the target partition. -- Mike Maltby Noel Paton wrote: FWIW, I had similar problems after using Partition Magic - it turned out that PM had actually screwed up, and there was nothing wrong with the hardware. I don't remember whether the SU number was the same - but it sounds familiar. Which version of PM are we talking about here?? - versions before 5 are not compatible with ME, IIRC. |
#6
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Setup hangs while copying files
PM 7? - is that one signed Symantec, or PowerQuest?? If the former then
you're SOL, 'cos Symantec screwed it - if the latter, you're still SOL, 'cos Symantec don't have a clue (and neither do I) The last version I owned was PM6, IIRC - and that was bad enough (bloating was getting beyond a joke, and it claimed things that I could never get it to do - at least on the system I was working on at the time) PM2 was a wonderful program - but........ I'd see if BING can rescue you out of the cr&pper - www.bootitng.com... 30-day free trial - and then post back. -- Noel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's "Robert" wrote in message ... I'm using Partition Magic, v.7. And, I've checked the hard disk, without errors. I'll try one of the RAM test programs. Other than that, I'm at a loss. I'll also try using an Me boot disk, and reformatting the select partitions. Any other ideas would be greatly appreciated. Thanks! -Robert "Mike M" wrote: Thanks Noel, Not having used PM since the late 90s I can't really comment other than of course that the product has in most likelihood been totally trashed since PowerQuest fell victim to the Symantec dollar. It might be worth the OP booting to DOS using a Win Me boot floppy and checking their hard disk using fdisk and then formatting the target partition. -- Mike Maltby Noel Paton wrote: FWIW, I had similar problems after using Partition Magic - it turned out that PM had actually screwed up, and there was nothing wrong with the hardware. I don't remember whether the SU number was the same - but it sounds familiar. Which version of PM are we talking about here?? - versions before 5 are not compatible with ME, IIRC. |
#7
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Setup hangs while copying files
"Noel Paton" wrote in
: PM 7? - is that one signed Symantec, or PowerQuest?? If the former then you're SOL, 'cos Symantec screwed it - if the latter, you're still SOL, 'cos Symantec don't have a clue (and neither do I) The last version I owned was PM6, IIRC - and that was bad enough (bloating was getting beyond a joke, and it claimed things that I could never get it to do - at least on the system I was working on at the time) PM2 was a wonderful program - but........ I'd see if BING can rescue you out of the cr&pper - www.bootitng.com... 30-day free trial - and then post back. Quite certain PQ waxn't bought until version 8 or later. -- "Time will bring to light whatever is hidden; it will cover up and conceal what is now shining in splendor." Horace (65 - 8 BC); Roman poet. Mike |
#8
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Setup hangs while copying files
Yes, it definitely has the PQ splash screen when it loads. However, whenever
I try to access Technical Support, it goes to Symantec and there is nothing there; it says the product is discontinued/no longer supported. I've since discovered a more serious problem. I was trying to test my RAM using DocMemory (by SimmTester) as was suggested. It kept dumping to DOS after 8-10 tests were run, before a complete cycle had completed. I installed different RAM and had the same problem. I figured it's unlikely ALL my RAM is bad. So, I looked at the BIOS, as has also been suggested. I disabled Video Shadowing, System BIOS Caching, Video BIOS Caching, Internal Caching and External Caching. I left the Memory Hole at 15M-16M Enabled. With this configuration, I was able to get software to run, but EXTREMELY slowly, and not very effectively. For instance, I was finally able to get an OS to install, in this case Me. But now I have XMS Cache errors (Registry services inoperative), and IFSMGR problems (can't find the helper driver IFSHLP.SYS). In selectively turning off and on each of these BIOS options, it seems that the predominant offending culprit is the Internal Cache. Is this related to my other problems? Do I need to replace my CPU/systemboard? Is there a workaround, or am I totally screwed? -Robert "BJ Honeycut" wrote: "Noel Paton" wrote in : PM 7? - is that one signed Symantec, or PowerQuest?? If the former then you're SOL, 'cos Symantec screwed it - if the latter, you're still SOL, 'cos Symantec don't have a clue (and neither do I) The last version I owned was PM6, IIRC - and that was bad enough (bloating was getting beyond a joke, and it claimed things that I could never get it to do - at least on the system I was working on at the time) PM2 was a wonderful program - but........ I'd see if BING can rescue you out of the cr&pper - www.bootitng.com... 30-day free trial - and then post back. Quite certain PQ waxn't bought until version 8 or later. -- "Time will bring to light whatever is hidden; it will cover up and conceal what is now shining in splendor." Horace (65 - 8 BC); Roman poet. Mike |
#9
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Setup hangs while copying files
It does look rather as if either your Motherboard or CPU are busted - which
one, is a matter of luck, and difficult to diagnose conclusively My best offer is to see if you can recover/back up your data by attaching the HD to another MB, and then replacing one or other of MB and CPU (but best solution is to replace both! - and the RAM too!) and consider upgrading the OS. Note that a lot of modern motherboards still support Win9x OS's -even some of the 64-bit motherboards - so you could be in a 'good' position to upgrade when funds are available. -- Noel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's "Robert" wrote in message ... Yes, it definitely has the PQ splash screen when it loads. However, whenever I try to access Technical Support, it goes to Symantec and there is nothing there; it says the product is discontinued/no longer supported. I've since discovered a more serious problem. I was trying to test my RAM using DocMemory (by SimmTester) as was suggested. It kept dumping to DOS after 8-10 tests were run, before a complete cycle had completed. I installed different RAM and had the same problem. I figured it's unlikely ALL my RAM is bad. So, I looked at the BIOS, as has also been suggested. I disabled Video Shadowing, System BIOS Caching, Video BIOS Caching, Internal Caching and External Caching. I left the Memory Hole at 15M-16M Enabled. With this configuration, I was able to get software to run, but EXTREMELY slowly, and not very effectively. For instance, I was finally able to get an OS to install, in this case Me. But now I have XMS Cache errors (Registry services inoperative), and IFSMGR problems (can't find the helper driver IFSHLP.SYS). In selectively turning off and on each of these BIOS options, it seems that the predominant offending culprit is the Internal Cache. Is this related to my other problems? Do I need to replace my CPU/systemboard? Is there a workaround, or am I totally screwed? -Robert "BJ Honeycut" wrote: "Noel Paton" wrote in : PM 7? - is that one signed Symantec, or PowerQuest?? If the former then you're SOL, 'cos Symantec screwed it - if the latter, you're still SOL, 'cos Symantec don't have a clue (and neither do I) The last version I owned was PM6, IIRC - and that was bad enough (bloating was getting beyond a joke, and it claimed things that I could never get it to do - at least on the system I was working on at the time) PM2 was a wonderful program - but........ I'd see if BING can rescue you out of the cr&pper - www.bootitng.com... 30-day free trial - and then post back. Quite certain PQ waxn't bought until version 8 or later. -- "Time will bring to light whatever is hidden; it will cover up and conceal what is now shining in splendor." Horace (65 - 8 BC); Roman poet. Mike |
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