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#1
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SBC/Yahoo DSL down after Win98se upgrade.
I'm such a rusty fool. I upgraded a friend's PC
from Win98 to Win98SE using the upgrade CD that came with the tower (it's a late-'90s Compaq) and since then, the computer hasn't been able to find the modem. With my own network, I've got screenshots and printouts of all my settings in the event that I need to reinstall, but I forgot to do that before this upgrade, and I have no idea what he might have had on there. The only connection in Dial-Up Networking was for WAN Miniport (atw) 1, and that gave us an Error #752. As of today, we uninstalled and re-installed the Dial-Up Adapter, Dial-Up Networking (he's currently running 1.3), the Linksys NIC, and the Enternet 300 software, which reinstalled the PPPoE adapter. My question is, do I need to tell him to reinstall the IPX/SPX and NetBEUI protocols and VPN? Those are on my set-up, but not his. Also, he has no NDISWAN protocols in NetworkConfiguration. I'm not familiar with Enternet 300, but it's all he's got right now until he can get back online. The Enternet 300 profile wizard can't locate a server, it doesn't look like the PPPoE adapter is disabled in System Info and the modem is working, because his wife's mac can connect using their router. (Which is another thing: I'm not familiar with routers and have no idea if this one needs to be reinstalled. I was told there's no software for it.) Any help or ideas would be appreciated, and if I'm missing something from Control PanelNetworkConfiguration, please let me know. dylan |
#2
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1. DSL has nothing to do with Dial-Up Networking. You can uninstall DUN
completely and it will not affect your DSL situation. 2. No, you do not need anything besides plain old TCP/IP on your NIC to use the DSL Modem. 3. You do not need *any* third-party software except the basic NIC drivers. 4. If the wife's machine can connect via the router, then the router is set up properly and all you should need to do is make the NIC work. If nobody can get through the router to the modem, then that would indicate other problems. For now, forget about that. What I recommend is to go into Network applet in Control Panel, and delete everything that is there. Then go to Add/Remove Programs, Windows Setup tab, Communications section, click Details, and uncheck everything. OK your way out to Add/Remove Programs and uninstall any NIC or SBC-related software. DO NOT restart whenever prompted. Next, you'll want to restart in Safe Mode. To make sure you go directly to Safe Mode, because restarting in Normal Mode may automatically reinstall some things, I recommend first running MSCONFIG from the Start\Run box. Click on Advanced button at lower right, then put a check into the "Enable Startup Menu" box. Click OK, restart when prompted. At the Startup Menu, choose Safe Mode. In Safe Mode, right-click My Computer and choose Properties (or go to Control Panel, System applet.) Remove all Network Adapters. Also take stock of what's listed there, looking for devices that are no longer part of that system (old printers, etc.) and for duplicated entries. Some duplications are normal, particularly in the System and USB sections, but otherwise, the rule is one entry per device. Duplicate entries are common and can cause Windows much confusion. You won't see these duplicates in Normal mode because it only shows what's loaded, whereas Safe Mode Device Manager shows all of the device installations that exist in the Registry, even if they're obsolete or otherwise useless. Make a list of duplicated items, and any other questions you have about what you see there, post the list back here for advice later. The typical response to duplicated items is to delete them ALL (we don't know which is the most recent or the most correctly configured.) But there can arise issues of "parent/child" relationships that might suggest that removing other devices is also necessary in order to make sure things are configured correctly when the devices are reinstalled. Restart and, with luck, the NIC will be automatically reinstalled properly. The NIC installation should provide the necessary support for the DSL connection. If the people want to see each others' computers, that requires a bit more configuration. But the basic NIC installation should provide everything necessary to get online. In the Network applet, you should see Client for Microsoft Networks, the NIC itself as an Adapter, and TCP/IP. If that doesn't work, we'll need to dig deeper. Also, SBC's tech support may very well be able to lead you through procedures. Again, UNINSTALL all the support software that relates to these devices, including the SBC software. Believe me, none of it is necessary to make this work. In most cases, that stuff just causes more problems. The only thin you need are the NIC drivers themselves, and Windows should already know where those are. (If the phone modem isn't going to be used for anything else, like faxing, I'd disable it in Device Manager as well. Just to free up resources and prevent confusion.) -- Gary S. Terhune MS MVP Shell/User "dylan" wrote in message ... I'm such a rusty fool. I upgraded a friend's PC from Win98 to Win98SE using the upgrade CD that came with the tower (it's a late-'90s Compaq) and since then, the computer hasn't been able to find the modem. With my own network, I've got screenshots and printouts of all my settings in the event that I need to reinstall, but I forgot to do that before this upgrade, and I have no idea what he might have had on there. The only connection in Dial-Up Networking was for WAN Miniport (atw) 1, and that gave us an Error #752. As of today, we uninstalled and re-installed the Dial-Up Adapter, Dial-Up Networking (he's currently running 1.3), the Linksys NIC, and the Enternet 300 software, which reinstalled the PPPoE adapter. My question is, do I need to tell him to reinstall the IPX/SPX and NetBEUI protocols and VPN? Those are on my set-up, but not his. Also, he has no NDISWAN protocols in NetworkConfiguration. I'm not familiar with Enternet 300, but it's all he's got right now until he can get back online. The Enternet 300 profile wizard can't locate a server, it doesn't look like the PPPoE adapter is disabled in System Info and the modem is working, because his wife's mac can connect using their router. (Which is another thing: I'm not familiar with routers and have no idea if this one needs to be reinstalled. I was told there's no software for it.) Any help or ideas would be appreciated, and if I'm missing something from Control PanelNetworkConfiguration, please let me know. dylan |
#3
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SBC/Yahoo DSL down after Win98se upgrade.
1. DSL has nothing to do with Dial-Up Networking. You can uninstall DUN
completely and it will not affect your DSL situation. 2. No, you do not need anything besides plain old TCP/IP on your NIC to use the DSL Modem. 3. You do not need *any* third-party software except the basic NIC drivers. 4. If the wife's machine can connect via the router, then the router is set up properly and all you should need to do is make the NIC work. If nobody can get through the router to the modem, then that would indicate other problems. For now, forget about that. What I recommend is to go into Network applet in Control Panel, and delete everything that is there. Then go to Add/Remove Programs, Windows Setup tab, Communications section, click Details, and uncheck everything. OK your way out to Add/Remove Programs and uninstall any NIC or SBC-related software. DO NOT restart whenever prompted. Next, you'll want to restart in Safe Mode. To make sure you go directly to Safe Mode, because restarting in Normal Mode may automatically reinstall some things, I recommend first running MSCONFIG from the Start\Run box. Click on Advanced button at lower right, then put a check into the "Enable Startup Menu" box. Click OK, restart when prompted. At the Startup Menu, choose Safe Mode. In Safe Mode, right-click My Computer and choose Properties (or go to Control Panel, System applet.) Remove all Network Adapters. Also take stock of what's listed there, looking for devices that are no longer part of that system (old printers, etc.) and for duplicated entries. Some duplications are normal, particularly in the System and USB sections, but otherwise, the rule is one entry per device. Duplicate entries are common and can cause Windows much confusion. You won't see these duplicates in Normal mode because it only shows what's loaded, whereas Safe Mode Device Manager shows all of the device installations that exist in the Registry, even if they're obsolete or otherwise useless. Make a list of duplicated items, and any other questions you have about what you see there, post the list back here for advice later. The typical response to duplicated items is to delete them ALL (we don't know which is the most recent or the most correctly configured.) But there can arise issues of "parent/child" relationships that might suggest that removing other devices is also necessary in order to make sure things are configured correctly when the devices are reinstalled. Restart and, with luck, the NIC will be automatically reinstalled properly. The NIC installation should provide the necessary support for the DSL connection. If the people want to see each others' computers, that requires a bit more configuration. But the basic NIC installation should provide everything necessary to get online. In the Network applet, you should see Client for Microsoft Networks, the NIC itself as an Adapter, and TCP/IP. If that doesn't work, we'll need to dig deeper. Also, SBC's tech support may very well be able to lead you through procedures. Again, UNINSTALL all the support software that relates to these devices, including the SBC software. Believe me, none of it is necessary to make this work. In most cases, that stuff just causes more problems. The only thin you need are the NIC drivers themselves, and Windows should already know where those are. (If the phone modem isn't going to be used for anything else, like faxing, I'd disable it in Device Manager as well. Just to free up resources and prevent confusion.) -- Gary S. Terhune MS MVP Shell/User "dylan" wrote in message ... I'm such a rusty fool. I upgraded a friend's PC from Win98 to Win98SE using the upgrade CD that came with the tower (it's a late-'90s Compaq) and since then, the computer hasn't been able to find the modem. With my own network, I've got screenshots and printouts of all my settings in the event that I need to reinstall, but I forgot to do that before this upgrade, and I have no idea what he might have had on there. The only connection in Dial-Up Networking was for WAN Miniport (atw) 1, and that gave us an Error #752. As of today, we uninstalled and re-installed the Dial-Up Adapter, Dial-Up Networking (he's currently running 1.3), the Linksys NIC, and the Enternet 300 software, which reinstalled the PPPoE adapter. My question is, do I need to tell him to reinstall the IPX/SPX and NetBEUI protocols and VPN? Those are on my set-up, but not his. Also, he has no NDISWAN protocols in NetworkConfiguration. I'm not familiar with Enternet 300, but it's all he's got right now until he can get back online. The Enternet 300 profile wizard can't locate a server, it doesn't look like the PPPoE adapter is disabled in System Info and the modem is working, because his wife's mac can connect using their router. (Which is another thing: I'm not familiar with routers and have no idea if this one needs to be reinstalled. I was told there's no software for it.) Any help or ideas would be appreciated, and if I'm missing something from Control PanelNetworkConfiguration, please let me know. dylan |
#4
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On Tue, 11 Oct 2005 18:48:36 -0700, Gary S.
Terhune transmitted this: What I recommend is to go into Network applet in Control Panel, and delete everything that is there. Then go to Add/Remove Programs, Windows Setup tab, Communications section, click Details, and uncheck everything. OK your way out to Add/Remove Programs and uninstall any NIC or SBC-related software. DO NOT restart whenever prompted. Thanks, I'm going to try this, but before I do, is there anything I should tell him to backup, before he might lose messenger settings or mail? I'm not familiar with SBC/Yahoo, and I don't want to do more damage than I've already done. dylan |
#5
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SBC/Yahoo DSL down after Win98se upgrade.
On Tue, 11 Oct 2005 18:48:36 -0700, Gary S.
Terhune transmitted this: What I recommend is to go into Network applet in Control Panel, and delete everything that is there. Then go to Add/Remove Programs, Windows Setup tab, Communications section, click Details, and uncheck everything. OK your way out to Add/Remove Programs and uninstall any NIC or SBC-related software. DO NOT restart whenever prompted. Thanks, I'm going to try this, but before I do, is there anything I should tell him to backup, before he might lose messenger settings or mail? I'm not familiar with SBC/Yahoo, and I don't want to do more damage than I've already done. dylan |
#6
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I don't know what he's using for email, so I can't say if that would get
messed up if you uninstall the SBC/Yahoo applications. But it isn't typical for data files to be deleted when programs are uninstalled. It's rather expected that uninstall/reinstall operations may need to be performed in order to repair things. Doesn't make sense to delete data stores during those operations. You can ignore Yahoo! Messenger and leave it in place. That's a separate app. Then again, a full backup at this juncture would be a very good idea. If you need to figure out where the email stores are, you can always run the email app, download messages, send one or two, anything to update the databases, then use Find to locate files that have changed in the last day. Sort by Date and the most recent ones, the ones that are likely to be the email stores, will show up at one end or the other of that list of files. I'm interested, however, in what application they use for email. -- Gary S. Terhune MS MVP Shell/User "dylan" wrote in message ... Thanks, I'm going to try this, but before I do, is there anything I should tell him to backup, before he might lose messenger settings or mail? I'm not familiar with SBC/Yahoo, and I don't want to do more damage than I've already done. dylan |
#7
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SBC/Yahoo DSL down after Win98se upgrade.
I don't know what he's using for email, so I can't say if that would get
messed up if you uninstall the SBC/Yahoo applications. But it isn't typical for data files to be deleted when programs are uninstalled. It's rather expected that uninstall/reinstall operations may need to be performed in order to repair things. Doesn't make sense to delete data stores during those operations. You can ignore Yahoo! Messenger and leave it in place. That's a separate app. Then again, a full backup at this juncture would be a very good idea. If you need to figure out where the email stores are, you can always run the email app, download messages, send one or two, anything to update the databases, then use Find to locate files that have changed in the last day. Sort by Date and the most recent ones, the ones that are likely to be the email stores, will show up at one end or the other of that list of files. I'm interested, however, in what application they use for email. -- Gary S. Terhune MS MVP Shell/User "dylan" wrote in message ... Thanks, I'm going to try this, but before I do, is there anything I should tell him to backup, before he might lose messenger settings or mail? I'm not familiar with SBC/Yahoo, and I don't want to do more damage than I've already done. dylan |
#8
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On Tue, 11 Oct 2005 18:48:36 -0700, Gary S.
Terhune transmitted this: Restart and, with luck, the NIC will be automatically reinstalled properly. The NIC installation should provide the necessary support for the DSL connection. If the people want to see each others' computers, that requires a bit more configuration. But the basic NIC installation should provide everything necessary to get online. In the Network applet, you should see Client for Microsoft Networks, the NIC itself as an Adapter, and TCP/IP. Okay, we did all of that to the letter, and still he's getting "Page cannot be displayed" messages in IE6, Netscape and Mozilla Firefox. I had him run ipconfig, and it showed that his IP was 192.168.1.3 and that the default gateway was 192.168.1.1. I had him ping the router, and that responded, but there was no response from www.yahoo.com or www.google.com. He's tracing the wires to his router now, and he said he might give SBC a call if we can't figure this out soon. dylan |
#9
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SBC/Yahoo DSL down after Win98se upgrade.
On Tue, 11 Oct 2005 18:48:36 -0700, Gary S.
Terhune transmitted this: Restart and, with luck, the NIC will be automatically reinstalled properly. The NIC installation should provide the necessary support for the DSL connection. If the people want to see each others' computers, that requires a bit more configuration. But the basic NIC installation should provide everything necessary to get online. In the Network applet, you should see Client for Microsoft Networks, the NIC itself as an Adapter, and TCP/IP. Okay, we did all of that to the letter, and still he's getting "Page cannot be displayed" messages in IE6, Netscape and Mozilla Firefox. I had him run ipconfig, and it showed that his IP was 192.168.1.3 and that the default gateway was 192.168.1.1. I had him ping the router, and that responded, but there was no response from www.yahoo.com or www.google.com. He's tracing the wires to his router now, and he said he might give SBC a call if we can't figure this out soon. dylan |
#10
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SBC/Yahoo DSL down after Win98se upgrade.
On Tue, 11 Oct 2005 20:11:45 -0700, Gary S.
Terhune transmitted this: I don't know what he's using for email, so I can't say if that would get messed up if you uninstall the SBC/Yahoo applications. But it isn't typical for data files to be deleted when programs are uninstalled. It's rather expected that uninstall/reinstall operations may need to be performed in order to repair things. Doesn't make sense to delete data stores during those operations. You can ignore Yahoo! Messenger and leave it in place. That's a separate app. Then again, a full backup at this juncture would be a very good idea. If you need to figure out where the email stores are, you can always run the email app, download messages, send one or two, anything to update the databases, then use Find to locate files that have changed in the last day. Sort by Date and the most recent ones, the ones that are likely to be the email stores, will show up at one end or the other of that list of files. I'm interested, however, in what application they use for email. I found out that they both use Yahoo's web mail, so that saved having to back up any mail settings, and he doesn't use Yahoo Messenger, so we uninstalled that as well. dylan |
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