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explorer.exe crash caused by ~8776819248.TMP
A clients PC keeps coming up with an explorer.exe error
which states that the file ~8776819248.TMP has caused a crash. It always appears about 1 minute after PC has booted into the desktop and if you click the OK button the whole system hangs but if you dont you can carry on using windows without a problem. I have tried booting to a command prompt and deleting the file (wont let me do it in windows because the file is still open) but as soon as you boot up again the file is recreated. I know that it could be any of a number of different things thats causing the problem I was just wondering if this is a KNOWN bug caused by something like Norton or a Firewall etc. etc. if its not anything glaringly obvious it doesn't matter as i'll just kill the install and reinstall a fresh copy of XP. Many Thanks btw please reply to the group as the email isnt valid. Alex |
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explorer.exe crash caused by ~8776819248.TMP
Alex,
Such a message is an indication that your PC is host to some unwanted malware. Check your system using your preferred antivirus application making sure first that you are using an updated current set of viral reference signatures. This would be a good time to download yourself a copy of the free Ad-Aware 6.0 from Lavasoft (http://www.lavasoftusa.com/software/adaware/) and also SpyBot Search & Destroy (http://www.safer-networking.org/) and use them to check your system for other commercial parasites remembering that they are only as good as when you last updated their reference files. I also use a program called BHODemon (http://www.definitivesolutions.com/bhodemon.htm that checks for unwanted Browser Help Objects and SpywareBlaster (http://www.wilderssecurity.net/spywareblaster.html) which can help prevent some parasites getting a grip on your PC. Then there is CWShredder (http://www.zerosrealm.com/downloads/CWShredder.zip or http://www.spywareinfo.com/~merijn/files/cwshredder.zip) which is the best way of getting rid of the many forms of the CoolWebSearch hijacker details of which can be found at http://www.spywareinfo.com/~merijn/cwschronicles.html and also http://www.pestpatrol.com/pestinfo/c/cws.asp.. Finally if you still continue to experience problems download a copy of HijackThis from (http://www.spywareinfo.com/~merijn/downloads.html). Create a folder called hijackthis on C: and copy the file you downloaded to that folder. Close as many applications as you can including all instances of Internet Explorer and then run hijackthis.exe and post back the log, provided that it isn't too long, to this thread, otherwise to the HijackThis Forum at http://www.spywareinfo.com/forums/ and hopefully this will enable someone to identify the cause of your problem. --? Mike Maltby MS-MVP wrote: A clients PC keeps coming up with an explorer.exe error which states that the file ~8776819248.TMP has caused a crash. It always appears about 1 minute after PC has booted into the desktop and if you click the OK button the whole system hangs but if you dont you can carry on using windows without a problem. I have tried booting to a command prompt and deleting the file (wont let me do it in windows because the file is still open) but as soon as you boot up again the file is recreated. I know that it could be any of a number of different things thats causing the problem I was just wondering if this is a KNOWN bug caused by something like Norton or a Firewall etc. etc. if its not anything glaringly obvious it doesn't matter as i'll just kill the install and reinstall a fresh copy of XP. Many Thanks btw please reply to the group as the email isnt valid. |
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