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#1
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Win98/Epson Stylus Color 740 - Can no longer print under Windows
Have become unable to print under any app w/Win98 (unaware
of any explicit changes to have caused this). Am able to DOS print. Have changed from my existing print er cable to USB cable w/no change. Have re-installed Epson printer driver/monitor several time (even did a complete purge of all things Epson w/Epson support) and still can't print. Epson rep believes it a "system" i.e. Win problem. Basically get the symptoms described in MS Knowledge Base Wierd: when failing to print test page, Win98 Troubleshooter displays the various options (Nothing prints...") but then nothing displays in Troubleshooter no matter what option (or even topic) is selected. Have tried messing w/Spool settings per |
#2
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I would start by working your way through this article:
HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and Windows Millennium Edition http://support.microsoft.com/?kbid=128345 If you do not resolve the problem, then please let us know exactly what symptoms that you are getting - error messages, etc. You mention the MSKB but it has many articles on printing problems - which article describes your symptoms? Besides this article, be sure to scan for virus making sure that you have the latest virus signature list and also try clean booting and see if you can print. That will tell you if anything loading at startup is causing your problem. How to Perform Clean-Boot Troubleshooting for Windows 98 [Q192926] http://support.microsoft.com/support.../q192/9/26.asp PattyL "DM" wrote in message ... Have become unable to print under any app w/Win98 (unaware of any explicit changes to have caused this). Am able to DOS print. Have changed from my existing print er cable to USB cable w/no change. Have re-installed Epson printer driver/monitor several time (even did a complete purge of all things Epson w/Epson support) and still can't print. Epson rep believes it a "system" i.e. Win problem. Basically get the symptoms described in MS Knowledge Base Wierd: when failing to print test page, Win98 Troubleshooter displays the various options (Nothing prints...") but then nothing displays in Troubleshooter no matter what option (or even topic) is selected. Have tried messing w/Spool settings per |
#3
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in referenced article below, I'm "You Can Print from a
Command Prompt But Not Windows-Based Programs" I get most of the symptoms in Microsoft Knowledge Base Article - 191516 - but Win.ini was not set to read-only (only Cause provided) Also, at one point, tried: "If you continue to have problems, use LPT1.DOS as the printer port. To add this port..." per Microsoft Knowledge Base Article - 133152 - in Notepad, File/Print is greyed out - in trying to print from Explorer, I get "There was an internal error...". Second time, get "Printer could not be found" (though first time I was able to select the printer In Printer Properties, trying to print test page yields, "Windows was unable to print test page. Would you like to troubleshoot now" - and then Win98 Troubleshooter provides a blank screen after selecting first option (as has been reported elsewhere in this group) - have virus checked/all ok - when went through w/Epson rep, we booted w/o any other programs (his comment was "Windows doesn't even seem to be trying to print.." any help appreciated.... -----Original Message----- I would start by working your way through this article: HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and Windows Millennium Edition http://support.microsoft.com/?kbid=128345 If you do not resolve the problem, then please let us know exactly what symptoms that you are getting - error messages, etc. You mention the MSKB but it has many articles on printing problems - which article describes your symptoms? Besides this article, be sure to scan for virus making sure that you have the latest virus signature list and also try clean booting and see if you can print. That will tell you if anything loading at startup is causing your problem. How to Perform Clean-Boot Troubleshooting for Windows 98 [Q192926] http://support.microsoft.com/support...cles/q192/9/26 ..asp PattyL "DM" wrote in message ... Have become unable to print under any app w/Win98 (unaware of any explicit changes to have caused this). Am able to DOS print. Have changed from my existing print er cable to USB cable w/no change. Have re-installed Epson printer driver/monitor several time (even did a complete purge of all things Epson w/Epson support) and still can't print. Epson rep believes it a "system" i.e. Win problem. Basically get the symptoms described in MS Knowledge Base Wierd: when failing to print test page, Win98 Troubleshooter displays the various options (Nothing prints...") but then nothing displays in Troubleshooter no matter what option (or even topic) is selected. Have tried messing w/Spool settings per . |
#4
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Do you have a scanner? This is what Epson says about scanners:
Sometimes Epson printers have problems working with Parallel port scanners, as the scanner software will conflict with the Epson printer management software. To disable the Epson software, a.. Click on Start / Programs / Epson / Spool Manager. b.. Highlight your printer in the Spool Manager Program. c.. Click on Queue, then Setup. d.. Under the General tab, make sure there is a check in the box "Use Print Manager for this Port". e.. Click on Ok, then Queue, then click on Exit. f.. Click on Start / Settings / Printers. g.. Highlight your printer, then click on File and then Properties. h.. Click on the Details tab, and then click on Port Settings. i.. If there is an X next to "Spool MS-DOS Print Jobs" then click on the X to deselect it. j.. If there is an X next to "Check Port State Before Printing" then click on the X to deselect it. k.. Click on Ok, then click on Ok again. l.. Close any open Windows down, then Reboot the computer. Might read this http://fixyourownprinter.com/printer/4/3525.html -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.mvps.org/msauer/ news://msnews.microsoft.com "DM" wrote in message ... in referenced article below, I'm "You Can Print from a Command Prompt But Not Windows-Based Programs" I get most of the symptoms in Microsoft Knowledge Base Article - 191516 - but Win.ini was not set to read-only (only Cause provided) Also, at one point, tried: "If you continue to have problems, use LPT1.DOS as the printer port. To add this port..." per Microsoft Knowledge Base Article - 133152 - in Notepad, File/Print is greyed out - in trying to print from Explorer, I get "There was an internal error...". Second time, get "Printer could not be found" (though first time I was able to select the printer In Printer Properties, trying to print test page yields, "Windows was unable to print test page. Would you like to troubleshoot now" - and then Win98 Troubleshooter provides a blank screen after selecting first option (as has been reported elsewhere in this group) - have virus checked/all ok - when went through w/Epson rep, we booted w/o any other programs (his comment was "Windows doesn't even seem to be trying to print.." any help appreciated.... -----Original Message----- I would start by working your way through this article: HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and Windows Millennium Edition http://support.microsoft.com/?kbid=128345 If you do not resolve the problem, then please let us know exactly what symptoms that you are getting - error messages, etc. You mention the MSKB but it has many articles on printing problems - which article describes your symptoms? Besides this article, be sure to scan for virus making sure that you have the latest virus signature list and also try clean booting and see if you can print. That will tell you if anything loading at startup is causing your problem. How to Perform Clean-Boot Troubleshooting for Windows 98 [Q192926] http://support.microsoft.com/support...cles/q192/9/26 .asp PattyL "DM" wrote in message ... Have become unable to print under any app w/Win98 (unaware of any explicit changes to have caused this). Am able to DOS print. Have changed from my existing print er cable to USB cable w/no change. Have re-installed Epson printer driver/monitor several time (even did a complete purge of all things Epson w/Epson support) and still can't print. Epson rep believes it a "system" i.e. Win problem. Basically get the symptoms described in MS Knowledge Base Wierd: when failing to print test page, Win98 Troubleshooter displays the various options (Nothing prints...") but then nothing displays in Troubleshooter no matter what option (or even topic) is selected. Have tried messing w/Spool settings per . |
#5
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do not have scanner; still can't print...
-----Original Message----- Do you have a scanner? This is what Epson says about scanners: Sometimes Epson printers have problems working with Parallel port scanners, as the scanner software will conflict with the Epson printer management software. To disable the Epson software, a.. Click on Start / Programs / Epson / Spool Manager. b.. Highlight your printer in the Spool Manager Program. c.. Click on Queue, then Setup. d.. Under the General tab, make sure there is a check in the box "Use Print Manager for this Port". e.. Click on Ok, then Queue, then click on Exit. f.. Click on Start / Settings / Printers. g.. Highlight your printer, then click on File and then Properties. h.. Click on the Details tab, and then click on Port Settings. i.. If there is an X next to "Spool MS-DOS Print Jobs" then click on the X to deselect it. j.. If there is an X next to "Check Port State Before Printing" then click on the X to deselect it. k.. Click on Ok, then click on Ok again. l.. Close any open Windows down, then Reboot the computer. Might read this http://fixyourownprinter.com/printer/4/3525.html -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.mvps.org/msauer/ news://msnews.microsoft.com "DM" wrote in message ... in referenced article below, I'm "You Can Print from a Command Prompt But Not Windows-Based Programs" I get most of the symptoms in Microsoft Knowledge Base Article - 191516 - but Win.ini was not set to read-only (only Cause provided) Also, at one point, tried: "If you continue to have problems, use LPT1.DOS as the printer port. To add this port..." per Microsoft Knowledge Base Article - 133152 - in Notepad, File/Print is greyed out - in trying to print from Explorer, I get "There was an internal error...". Second time, get "Printer could not be found" (though first time I was able to select the printer In Printer Properties, trying to print test page yields, "Windows was unable to print test page. Would you like to troubleshoot now" - and then Win98 Troubleshooter provides a blank screen after selecting first option (as has been reported elsewhere in this group) - have virus checked/all ok - when went through w/Epson rep, we booted w/o any other programs (his comment was "Windows doesn't even seem to be trying to print.." any help appreciated.... -----Original Message----- I would start by working your way through this article: HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and Windows Millennium Edition http://support.microsoft.com/?kbid=128345 If you do not resolve the problem, then please let us know exactly what symptoms that you are getting - error messages, etc. You mention the MSKB but it has many articles on printing problems - which article describes your symptoms? Besides this article, be sure to scan for virus making sure that you have the latest virus signature list and also try clean booting and see if you can print. That will tell you if anything loading at startup is causing your problem. How to Perform Clean-Boot Troubleshooting for Windows 98 [Q192926] http://support.microsoft.com/support...ticles/q192/9/ 26 .asp PattyL "DM" wrote in message .. . Have become unable to print under any app w/Win98 (unaware of any explicit changes to have caused this). Am able to DOS print. Have changed from my existing print er cable to USB cable w/no change. Have re-installed Epson printer driver/monitor several time (even did a complete purge of all things Epson w/Epson support) and still can't print. Epson rep believes it a "system" i.e. Win problem. Basically get the symptoms described in MS Knowledge Base Wierd: when failing to print test page, Win98 Troubleshooter displays the various options (Nothing prints...") but then nothing displays in Troubleshooter no matter what option (or even topic) is selected. Have tried messing w/Spool settings per . . |
#6
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Did you read the forum?
"Uninstall the driver(s) before doing this: Nuke the directory from DOS if you have to... deltree /y c:\esm2 Also, you might look in the registry: Start | Run | type REGEDIT and click OK. Hit the F3 key and type EPSON and click OK. Anything that comes up with EPSON, hit the DEL key and say Yes. It'll let you know when it's hit the end of the registry. Once you've done that, try reinstalling again. -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.msauer.mvps.org/ news://msnews.microsoft.com "DM" wrote in message ... do not have scanner; still can't print... -----Original Message----- Do you have a scanner? This is what Epson says about scanners: Sometimes Epson printers have problems working with Parallel port scanners, as the scanner software will conflict with the Epson printer management software. To disable the Epson software, a.. Click on Start / Programs / Epson / Spool Manager. b.. Highlight your printer in the Spool Manager Program. c.. Click on Queue, then Setup. d.. Under the General tab, make sure there is a check in the box "Use Print Manager for this Port". e.. Click on Ok, then Queue, then click on Exit. f.. Click on Start / Settings / Printers. g.. Highlight your printer, then click on File and then Properties. h.. Click on the Details tab, and then click on Port Settings. i.. If there is an X next to "Spool MS-DOS Print Jobs" then click on the X to deselect it. j.. If there is an X next to "Check Port State Before Printing" then click on the X to deselect it. k.. Click on Ok, then click on Ok again. l.. Close any open Windows down, then Reboot the computer. Might read this http://fixyourownprinter.com/printer/4/3525.html -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.mvps.org/msauer/ news://msnews.microsoft.com "DM" wrote in message ... in referenced article below, I'm "You Can Print from a Command Prompt But Not Windows-Based Programs" I get most of the symptoms in Microsoft Knowledge Base Article - 191516 - but Win.ini was not set to read-only (only Cause provided) Also, at one point, tried: "If you continue to have problems, use LPT1.DOS as the printer port. To add this port..." per Microsoft Knowledge Base Article - 133152 - in Notepad, File/Print is greyed out - in trying to print from Explorer, I get "There was an internal error...". Second time, get "Printer could not be found" (though first time I was able to select the printer In Printer Properties, trying to print test page yields, "Windows was unable to print test page. Would you like to troubleshoot now" - and then Win98 Troubleshooter provides a blank screen after selecting first option (as has been reported elsewhere in this group) - have virus checked/all ok - when went through w/Epson rep, we booted w/o any other programs (his comment was "Windows doesn't even seem to be trying to print.." any help appreciated.... -----Original Message----- I would start by working your way through this article: HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and Windows Millennium Edition http://support.microsoft.com/?kbid=128345 If you do not resolve the problem, then please let us know exactly what symptoms that you are getting - error messages, etc. You mention the MSKB but it has many articles on printing problems - which article describes your symptoms? Besides this article, be sure to scan for virus making sure that you have the latest virus signature list and also try clean booting and see if you can print. That will tell you if anything loading at startup is causing your problem. How to Perform Clean-Boot Troubleshooting for Windows 98 [Q192926] http://support.microsoft.com/support...ticles/q192/9/ 26 .asp PattyL "DM" wrote in message . .. Have become unable to print under any app w/Win98 (unaware of any explicit changes to have caused this). Am able to DOS print. Have changed from my existing print er cable to USB cable w/no change. Have re-installed Epson printer driver/monitor several time (even did a complete purge of all things Epson w/Epson support) and still can't print. Epson rep believes it a "system" i.e. Win problem. Basically get the symptoms described in MS Knowledge Base Wierd: when failing to print test page, Win98 Troubleshooter displays the various options (Nothing prints...") but then nothing displays in Troubleshooter no matter what option (or even topic) is selected. Have tried messing w/Spool settings per . . |
#7
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When I was on w/Epson rep, we went through REGEDIT in
detail and believed we nuked all the "Epson stuff" before reinstalling driver/print monitor. We also rebooted w/o my other programs that usually start. His call was that "Windows doesn't even seem to be trying to print..." -----Original Message----- Did you read the forum? "Uninstall the driver(s) before doing this: Nuke the directory from DOS if you have to... deltree /y c:\esm2 Also, you might look in the registry: Start | Run | type REGEDIT and click OK. Hit the F3 key and type EPSON and click OK. Anything that comes up with EPSON, hit the DEL key and say Yes. It'll let you know when it's hit the end of the registry. Once you've done that, try reinstalling again. -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.msauer.mvps.org/ news://msnews.microsoft.com "DM" wrote in message ... do not have scanner; still can't print... -----Original Message----- Do you have a scanner? This is what Epson says about scanners: Sometimes Epson printers have problems working with Parallel port scanners, as the scanner software will conflict with the Epson printer management software. To disable the Epson software, a.. Click on Start / Programs / Epson / Spool Manager. b.. Highlight your printer in the Spool Manager Program. c.. Click on Queue, then Setup. d.. Under the General tab, make sure there is a check in the box "Use Print Manager for this Port". e.. Click on Ok, then Queue, then click on Exit. f.. Click on Start / Settings / Printers. g.. Highlight your printer, then click on File and then Properties. h.. Click on the Details tab, and then click on Port Settings. i.. If there is an X next to "Spool MS-DOS Print Jobs" then click on the X to deselect it. j.. If there is an X next to "Check Port State Before Printing" then click on the X to deselect it. k.. Click on Ok, then click on Ok again. l.. Close any open Windows down, then Reboot the computer. Might read this http://fixyourownprinter.com/printer/4/3525.html -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.mvps.org/msauer/ news://msnews.microsoft.com "DM" wrote in message .. . in referenced article below, I'm "You Can Print from a Command Prompt But Not Windows-Based Programs" I get most of the symptoms in Microsoft Knowledge Base Article - 191516 - but Win.ini was not set to read- only (only Cause provided) Also, at one point, tried: "If you continue to have problems, use LPT1.DOS as the printer port. To add this port..." per Microsoft Knowledge Base Article - 133152 - in Notepad, File/Print is greyed out - in trying to print from Explorer, I get "There was an internal error...". Second time, get "Printer could not be found" (though first time I was able to select the printer In Printer Properties, trying to print test page yields, "Windows was unable to print test page. Would you like to troubleshoot now" - and then Win98 Troubleshooter provides a blank screen after selecting first option (as has been reported elsewhere in this group) - have virus checked/all ok - when went through w/Epson rep, we booted w/o any other programs (his comment was "Windows doesn't even seem to be trying to print.." any help appreciated.... -----Original Message----- I would start by working your way through this article: HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and Windows Millennium Edition http://support.microsoft.com/?kbid=128345 If you do not resolve the problem, then please let us know exactly what symptoms that you are getting - error messages, etc. You mention the MSKB but it has many articles on printing problems - which article describes your symptoms? Besides this article, be sure to scan for virus making sure that you have the latest virus signature list and also try clean booting and see if you can print. That will tell you if anything loading at startup is causing your problem. How to Perform Clean-Boot Troubleshooting for Windows 98 [Q192926] http://support.microsoft.com/support/kb/articles/q192/ 9/ 26 .asp PattyL "DM" wrote in message .. . Have become unable to print under any app w/Win98 (unaware of any explicit changes to have caused this). Am able to DOS print. Have changed from my existing print er cable to USB cable w/no change. Have re-installed Epson printer driver/monitor several time (even did a complete purge of all things Epson w/Epson support) and still can't print. Epson rep believes it a "system" i.e. Win problem. Basically get the symptoms described in MS Knowledge Base Wierd: when failing to print test page, Win98 Troubleshooter displays the various options (Nothing prints...") but then nothing displays in Troubleshooter no matter what option (or even topic) is selected. Have tried messing w/Spool settings per . . . |
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