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#11
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A rather time-consuming option is to run Windows 98SE install "on top
of" the present setup. You will not have to re-install any programs. You will have to visit the Windows update site after the repair install. Let us know. Tom MSMVP Windows Shell/User "Jack" wrote in message ... : Yes, this printer worked with this computer. Nothing really changed except : all printers were removed from Start; Settings; Printers. There were several : printers listed, not sure what they were. May have been a DeskJet 895c : listed. It is plugged diectly into the back of the computer. : The reason the drivers were removed was because the lady (a friend of my : mother's) had changed ink cartriges then couldn't get it to work. I, : thinking it would be no big thing to reinstall, decided to get rid of the : "unnecessary printers". : "Thomas Ferguson" wrote in message : ... : and... : : please confirm that the printer once worked on this machine with the : same operating system : : and.... : : it is plugged directly into a USB root hub and not a "port concentrator" : or other port-splitting device. : : Thanks. : tom : : "Thomas Ferguson" wrote in message : ... : : HP uses its own USB drivers when its printers are installed on Windows : : 98. So, I am puzzled why their installer is pointing to the Windows 98 : : CD USB directory. Still checking. : : : : Tom : : : : "Jack" wrote in message : : ... : :: Windows 98 Second Edition 4.10.2222 A : :: : :: "Thomas Ferguson" wrote in message : :: ... : :: Please let us know the Windows 98 version. (Original, SE, Me). : : Thanks. : :: : :: Tom : :: : :: "Jack" wrote in message : :: ... : :: : Downloaded the uninstaller (again) and ran. Downloaded drivers : :: (again). The : :: : first thing I am asked to do is to direct the 'New Hardware : : Wizard' to : :: the : :: : win98usb folder. I do that and it says: "Windows was unable to : : locate : :: a : :: : driver for this device. If you do not want to install a driver : : now, : :: click : :: : Next. To search again, click Back". (This does the same thing : with : : the : :: : original install disk). : :: : Mark : :: : "Thomas Ferguson" wrote in message : :: : ... : :: : It sounds as if there has been an install failure after the : : driver : :: : install had started but before the files were installed and : :: configured. : :: : : :: : Navigate to the HP support site. : :: : http://tinyurl.com/6jbke : :: : : :: : And get the uninstaller. : :: : : :: : Also get the printer drivers here : :: : http://tinyurl.com/36pmt : :: : : :: : Check Control Panel Printers and faxes. If the printer is : : listed : :: there, : :: : delete it in the usual way. Check Add/Remove programs. If there : : is : :: any : :: : software listed for the printer, remove it. Run the : uninstaller. : :: : Disconnect the printer. Install the drivers according to the : :: : instructions. Do not connect the printer to the computer until : : told : :: to : :: : do so by the installation instructions. : :: : : :: : Let us know. : :: : : :: : Tom : :: : MSMVP : :: : Windows Shell/User : :: : : :: : : :: : "Jack" wrote in message : :: : ... : :: : : Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet : : 812c : :: : after the : :: : : printer was removed. (Win98se, 400mhz Celeron, 64mb ram). : :: : : Nothing I've tried works. HP e-mail support has given up. : :: : : It looks like I cannot get the 'hpfusb98.inf' to load...which : : is : :: : supposed to : :: : : be the first step in this process. I can right-click on it : and : :: : install, but : :: : : it still won't let me pick the USB port for the : printer.(There : : is : :: also : :: : an : :: : : .ini, .dll, and .sys file in that folder). : :: : : Is there a way to manually install this inf? : :: : : Jack : :: : : PS. Or any ideas? : :: : : : :: : : : :: : : :: : : :: : : :: : : :: : :: : :: : :: : : : : : : : : |
#12
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Do you know if Internet Explorer 6 will be replaced by an earlier version?
"Thomas Ferguson" wrote in message ... A rather time-consuming option is to run Windows 98SE install "on top of" the present setup. You will not have to re-install any programs. You will have to visit the Windows update site after the repair install. Let us know. Tom MSMVP Windows Shell/User "Jack" wrote in message ... : Yes, this printer worked with this computer. Nothing really changed except : all printers were removed from Start; Settings; Printers. There were several : printers listed, not sure what they were. May have been a DeskJet 895c : listed. It is plugged diectly into the back of the computer. : The reason the drivers were removed was because the lady (a friend of my : mother's) had changed ink cartriges then couldn't get it to work. I, : thinking it would be no big thing to reinstall, decided to get rid of the : "unnecessary printers". : "Thomas Ferguson" wrote in message : ... : and... : : please confirm that the printer once worked on this machine with the : same operating system : : and.... : : it is plugged directly into a USB root hub and not a "port concentrator" : or other port-splitting device. : : Thanks. : tom : : "Thomas Ferguson" wrote in message : ... : : HP uses its own USB drivers when its printers are installed on Windows : : 98. So, I am puzzled why their installer is pointing to the Windows 98 : : CD USB directory. Still checking. : : : : Tom : : : : "Jack" wrote in message : : ... : :: Windows 98 Second Edition 4.10.2222 A : :: : :: "Thomas Ferguson" wrote in message : :: ... : :: Please let us know the Windows 98 version. (Original, SE, Me). : : Thanks. : :: : :: Tom : :: : :: "Jack" wrote in message : :: ... : :: : Downloaded the uninstaller (again) and ran. Downloaded drivers : :: (again). The : :: : first thing I am asked to do is to direct the 'New Hardware : : Wizard' to : :: the : :: : win98usb folder. I do that and it says: "Windows was unable to : : locate : :: a : :: : driver for this device. If you do not want to install a driver : : now, : :: click : :: : Next. To search again, click Back". (This does the same thing : with : : the : :: : original install disk). : :: : Mark : :: : "Thomas Ferguson" wrote in message : :: : ... : :: : It sounds as if there has been an install failure after the : : driver : :: : install had started but before the files were installed and : :: configured. : :: : : :: : Navigate to the HP support site. : :: : http://tinyurl.com/6jbke : :: : : :: : And get the uninstaller. : :: : : :: : Also get the printer drivers here : :: : http://tinyurl.com/36pmt : :: : : :: : Check Control Panel Printers and faxes. If the printer is : : listed : :: there, : :: : delete it in the usual way. Check Add/Remove programs. If there : : is : :: any : :: : software listed for the printer, remove it. Run the : uninstaller. : :: : Disconnect the printer. Install the drivers according to the : :: : instructions. Do not connect the printer to the computer until : : told : :: to : :: : do so by the installation instructions. : :: : : :: : Let us know. : :: : : :: : Tom : :: : MSMVP : :: : Windows Shell/User : :: : : :: : : :: : "Jack" wrote in message : :: : ... : :: : : Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet : : 812c : :: : after the : :: : : printer was removed. (Win98se, 400mhz Celeron, 64mb ram). : :: : : Nothing I've tried works. HP e-mail support has given up. : :: : : It looks like I cannot get the 'hpfusb98.inf' to load...which : : is : :: : supposed to : :: : : be the first step in this process. I can right-click on it : and : :: : install, but : :: : : it still won't let me pick the USB port for the : printer.(There : : is : :: also : :: : an : :: : : .ini, .dll, and .sys file in that folder). : :: : : Is there a way to manually install this inf? : :: : : Jack : :: : : PS. Or any ideas? : :: : : : :: : : : :: : : :: : : :: : : :: : : :: : :: : :: : :: : : : : : : : : |
#13
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I don't have the "Restore" disk that came with the computer with me. There
are Cabs in the windows/options folder, but I don't see a setup.exe. Is there a way to reinstall just using the Cabs? I do have separate win98se disk for a new install. Would that work? This is not my computer so I have to be careful! "Thomas Ferguson" wrote in message ... A rather time-consuming option is to run Windows 98SE install "on top of" the present setup. You will not have to re-install any programs. You will have to visit the Windows update site after the repair install. Let us know. Tom MSMVP Windows Shell/User "Jack" wrote in message ... : Yes, this printer worked with this computer. Nothing really changed except : all printers were removed from Start; Settings; Printers. There were several : printers listed, not sure what they were. May have been a DeskJet 895c : listed. It is plugged diectly into the back of the computer. : The reason the drivers were removed was because the lady (a friend of my : mother's) had changed ink cartriges then couldn't get it to work. I, : thinking it would be no big thing to reinstall, decided to get rid of the : "unnecessary printers". : "Thomas Ferguson" wrote in message : ... : and... : : please confirm that the printer once worked on this machine with the : same operating system : : and.... : : it is plugged directly into a USB root hub and not a "port concentrator" : or other port-splitting device. : : Thanks. : tom : : "Thomas Ferguson" wrote in message : ... : : HP uses its own USB drivers when its printers are installed on Windows : : 98. So, I am puzzled why their installer is pointing to the Windows 98 : : CD USB directory. Still checking. : : : : Tom : : : : "Jack" wrote in message : : ... : :: Windows 98 Second Edition 4.10.2222 A : :: : :: "Thomas Ferguson" wrote in message : :: ... : :: Please let us know the Windows 98 version. (Original, SE, Me). : : Thanks. : :: : :: Tom : :: : :: "Jack" wrote in message : :: ... : :: : Downloaded the uninstaller (again) and ran. Downloaded drivers : :: (again). The : :: : first thing I am asked to do is to direct the 'New Hardware : : Wizard' to : :: the : :: : win98usb folder. I do that and it says: "Windows was unable to : : locate : :: a : :: : driver for this device. If you do not want to install a driver : : now, : :: click : :: : Next. To search again, click Back". (This does the same thing : with : : the : :: : original install disk). : :: : Mark : :: : "Thomas Ferguson" wrote in message : :: : ... : :: : It sounds as if there has been an install failure after the : : driver : :: : install had started but before the files were installed and : :: configured. : :: : : :: : Navigate to the HP support site. : :: : http://tinyurl.com/6jbke : :: : : :: : And get the uninstaller. : :: : : :: : Also get the printer drivers here : :: : http://tinyurl.com/36pmt : :: : : :: : Check Control Panel Printers and faxes. If the printer is : : listed : :: there, : :: : delete it in the usual way. Check Add/Remove programs. If there : : is : :: any : :: : software listed for the printer, remove it. Run the : uninstaller. : :: : Disconnect the printer. Install the drivers according to the : :: : instructions. Do not connect the printer to the computer until : : told : :: to : :: : do so by the installation instructions. : :: : : :: : Let us know. : :: : : :: : Tom : :: : MSMVP : :: : Windows Shell/User : :: : : :: : : :: : "Jack" wrote in message : :: : ... : :: : : Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet : : 812c : :: : after the : :: : : printer was removed. (Win98se, 400mhz Celeron, 64mb ram). : :: : : Nothing I've tried works. HP e-mail support has given up. : :: : : It looks like I cannot get the 'hpfusb98.inf' to load...which : : is : :: : supposed to : :: : : be the first step in this process. I can right-click on it : and : :: : install, but : :: : : it still won't let me pick the USB port for the : printer.(There : : is : :: also : :: : an : :: : : .ini, .dll, and .sys file in that folder). : :: : : Is there a way to manually install this inf? : :: : : Jack : :: : : PS. Or any ideas? : :: : : : :: : : : :: : : :: : : :: : : :: : : :: : :: : :: : :: : : : : : : : : |
#14
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I am not at all familiar with the way Gateway sets their computers up. I
would guess that their restore procedure uses the cab files on the hard drive. The Windows98SE CD you have, that is separate from the provisions Gateway has made, could be used for the repair install; however, doing that might make it impossible to subsequently use the Gateway restore procedure. IE would be at the version provided on the CD and would need upgrading from the Windows Update site. Personally, I would image the present Windows partition on the HD to backup (whether to my network or on the same HD (if it's large enough)) and then refresh install using the 98SE CD. That way the present system is completely recoverable. ....................... Before 'going radical', for diagnostic purposes, navigate to the Windows 98SE add new printer wizard and try to install the printer as a HP DeskJet. Also, please check the Windows\inf directory for the inf file or any other file that might be a HP inf file. Let us know.The default Windows inf directory is usually c:\windows\inf. Tom "Jack" wrote in message ... :I don't have the "Restore" disk that came with the computer with me. There : are Cabs in the windows/options folder, but I don't see a setup.exe. Is : there a way to reinstall just using the Cabs? : I do have separate win98se disk for a new install. Would that work? : This is not my computer so I have to be careful! : : "Thomas Ferguson" wrote in message : ... : A rather time-consuming option is to run Windows 98SE install "on top : of" the present setup. You will not have to re-install any programs. You : will have to visit the Windows update site after the repair install. : : Let us know. : : Tom : MSMVP : Windows Shell/User : : : "Jack" wrote in message : ... : : Yes, this printer worked with this computer. Nothing really changed : except : : all printers were removed from Start; Settings; Printers. There were : several : : printers listed, not sure what they were. May have been a DeskJet 895c : : listed. It is plugged diectly into the back of the computer. : : The reason the drivers were removed was because the lady (a friend of : my : : mother's) had changed ink cartriges then couldn't get it to work. I, : : thinking it would be no big thing to reinstall, decided to get rid of : the : : "unnecessary printers". : : "Thomas Ferguson" wrote in message : : ... : : and... : : : : please confirm that the printer once worked on this machine with the : : same operating system : : : : and.... : : : : it is plugged directly into a USB root hub and not a "port : concentrator" : : or other port-splitting device. : : : : Thanks. : : tom : : : : "Thomas Ferguson" wrote in message : : ... : : : HP uses its own USB drivers when its printers are installed on : Windows : : : 98. So, I am puzzled why their installer is pointing to the : Windows 98 : : : CD USB directory. Still checking. : : : : : : Tom : : : : : : "Jack" wrote in message : : : ... : : :: Windows 98 Second Edition 4.10.2222 A : : :: : : :: "Thomas Ferguson" wrote in message : : :: ... : : :: Please let us know the Windows 98 version. (Original, SE, Me). : : : Thanks. : : :: : : :: Tom : : :: : : :: "Jack" wrote in message : : :: ... : : :: : Downloaded the uninstaller (again) and ran. Downloaded : drivers : : :: (again). The : : :: : first thing I am asked to do is to direct the 'New Hardware : : : Wizard' to : : :: the : : :: : win98usb folder. I do that and it says: "Windows was unable : to : : : locate : : :: a : : :: : driver for this device. If you do not want to install a : driver : : : now, : : :: click : : :: : Next. To search again, click Back". (This does the same thing : : with : : : the : : :: : original install disk). : : :: : Mark : : :: : "Thomas Ferguson" wrote in message : : :: : ... : : :: : It sounds as if there has been an install failure after the : : : driver : : :: : install had started but before the files were installed and : : :: configured. : : :: : : : :: : Navigate to the HP support site. : : :: : http://tinyurl.com/6jbke : : :: : : : :: : And get the uninstaller. : : :: : : : :: : Also get the printer drivers here : : :: : http://tinyurl.com/36pmt : : :: : : : :: : Check Control Panel Printers and faxes. If the printer is : : : listed : : :: there, : : :: : delete it in the usual way. Check Add/Remove programs. If : there : : : is : : :: any : : :: : software listed for the printer, remove it. Run the : : uninstaller. : : :: : Disconnect the printer. Install the drivers according to : the : : :: : instructions. Do not connect the printer to the computer : until : : : told : : :: to : : :: : do so by the installation instructions. : : :: : : : :: : Let us know. : : :: : : : :: : Tom : : :: : MSMVP : : :: : Windows Shell/User : : :: : : : :: : : : :: : "Jack" wrote in message : : :: : ... : : :: : : Hi, I got a Gateway "Astro" trying to reinstall a HP : Deskjet : : : 812c : : :: : after the : : :: : : printer was removed. (Win98se, 400mhz Celeron, 64mb ram). : : :: : : Nothing I've tried works. HP e-mail support has given up. : : :: : : It looks like I cannot get the 'hpfusb98.inf' to : load...which : : : is : : :: : supposed to : : :: : : be the first step in this process. I can right-click on : it : : and : : :: : install, but : : :: : : it still won't let me pick the USB port for the : : printer.(There : : : is : : :: also : : :: : an : : :: : : .ini, .dll, and .sys file in that folder). : : :: : : Is there a way to manually install this inf? : : :: : : Jack : : :: : : PS. Or any ideas? : : :: : : : : :: : : : : :: : : : :: : : : :: : : : :: : : : :: : : :: : : :: : : :: : : : : : : : : : : : : : : : : : : |
#15
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Could you explain (or give me a link) how to "image the present Windows
partition on the HD to backup" on the same HD? I cannot stick in a network card because of the all-in-one design. The HD is 4GB with 1GB used. I can probably get the "restore" CD and will use that if I can. Also, not sure what "imaging" is. Can I pick out individual files later or just restore the whole works? Jack "Thomas Ferguson" wrote in message ... I am not at all familiar with the way Gateway sets their computers up. I would guess that their restore procedure uses the cab files on the hard drive. The Windows98SE CD you have, that is separate from the provisions Gateway has made, could be used for the repair install; however, doing that might make it impossible to subsequently use the Gateway restore procedure. IE would be at the version provided on the CD and would need upgrading from the Windows Update site. Personally, I would image the present Windows partition on the HD to backup (whether to my network or on the same HD (if it's large enough)) and then refresh install using the 98SE CD. That way the present system is completely recoverable. ...................... Before 'going radical', for diagnostic purposes, navigate to the Windows 98SE add new printer wizard and try to install the printer as a HP DeskJet. Also, please check the Windows\inf directory for the inf file or any other file that might be a HP inf file. Let us know.The default Windows inf directory is usually c:\windows\inf. Tom "Jack" wrote in message ... :I don't have the "Restore" disk that came with the computer with me. There : are Cabs in the windows/options folder, but I don't see a setup.exe. Is : there a way to reinstall just using the Cabs? : I do have separate win98se disk for a new install. Would that work? : This is not my computer so I have to be careful! : : "Thomas Ferguson" wrote in message : ... : A rather time-consuming option is to run Windows 98SE install "on top : of" the present setup. You will not have to re-install any programs. You : will have to visit the Windows update site after the repair install. : : Let us know. : : Tom : MSMVP : Windows Shell/User : : : "Jack" wrote in message : ... : : Yes, this printer worked with this computer. Nothing really changed : except : : all printers were removed from Start; Settings; Printers. There were : several : : printers listed, not sure what they were. May have been a DeskJet 895c : : listed. It is plugged diectly into the back of the computer. : : The reason the drivers were removed was because the lady (a friend of : my : : mother's) had changed ink cartriges then couldn't get it to work. I, : : thinking it would be no big thing to reinstall, decided to get rid of : the : : "unnecessary printers". : : "Thomas Ferguson" wrote in message : : ... : : and... : : : : please confirm that the printer once worked on this machine with the : : same operating system : : : : and.... : : : : it is plugged directly into a USB root hub and not a "port : concentrator" : : or other port-splitting device. : : : : Thanks. : : tom : : : : "Thomas Ferguson" wrote in message : : ... : : : HP uses its own USB drivers when its printers are installed on : Windows : : : 98. So, I am puzzled why their installer is pointing to the : Windows 98 : : : CD USB directory. Still checking. : : : : : : Tom : : : : : : "Jack" wrote in message : : : ... : : :: Windows 98 Second Edition 4.10.2222 A : : :: : : :: "Thomas Ferguson" wrote in message : : :: ... : : :: Please let us know the Windows 98 version. (Original, SE, Me). : : : Thanks. : : :: : : :: Tom : : :: : : :: "Jack" wrote in message : : :: ... : : :: : Downloaded the uninstaller (again) and ran. Downloaded : drivers : : :: (again). The : : :: : first thing I am asked to do is to direct the 'New Hardware : : : Wizard' to : : :: the : : :: : win98usb folder. I do that and it says: "Windows was unable : to : : : locate : : :: a : : :: : driver for this device. If you do not want to install a : driver : : : now, : : :: click : : :: : Next. To search again, click Back". (This does the same thing : : with : : : the : : :: : original install disk). : : :: : Jack : : :: : "Thomas Ferguson" wrote in message : : :: : ... : : :: : It sounds as if there has been an install failure after the : : : driver : : :: : install had started but before the files were installed and : : :: configured. : : :: : : : :: : Navigate to the HP support site. : : :: : http://tinyurl.com/6jbke : : :: : : : :: : And get the uninstaller. : : :: : : : :: : Also get the printer drivers here : : :: : http://tinyurl.com/36pmt : : :: : : : :: : Check Control Panel Printers and faxes. If the printer is : : : listed : : :: there, : : :: : delete it in the usual way. Check Add/Remove programs. If : there : : : is : : :: any : : :: : software listed for the printer, remove it. Run the : : uninstaller. : : :: : Disconnect the printer. Install the drivers according to : the : : :: : instructions. Do not connect the printer to the computer : until : : : told : : :: to : : :: : do so by the installation instructions. : : :: : : : :: : Let us know. : : :: : : : :: : Tom : : :: : MSMVP : : :: : Windows Shell/User : : :: : : : :: : : : :: : "Jack" wrote in message : : :: : ... : : :: : : Hi, I got a Gateway "Astro" trying to reinstall a HP : Deskjet : : : 812c : : :: : after the : : :: : : printer was removed. (Win98se, 400mhz Celeron, 64mb ram). : : :: : : Nothing I've tried works. HP e-mail support has given up. : : :: : : It looks like I cannot get the 'hpfusb98.inf' to : load...which : : : is : : :: : supposed to : : :: : : be the first step in this process. I can right-click on : it : : and : : :: : install, but : : :: : : it still won't let me pick the USB port for the : : printer.(There : : : is : : :: also : : :: : an : : :: : : .ini, .dll, and .sys file in that folder). : : :: : : Is there a way to manually install this inf? : : :: : : Jack : : :: : : PS. Or any ideas? : : :: : : : : :: : : : : :: : : : :: : : : :: : : : :: : : : :: : : :: : : :: : : :: : : : : : : : : : : : : : : : : : : |
#16
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In the sense I used it, imaging is to take the entire partition and make
a copy of it somewhere. To do that you can use Norton Ghost or similar. Alternately, Partition Magic or the like can be used to resize the present partition down to about half the HD size. Next you can copy that original partition to the empty space. If you mark it 'hidden', the disk letter assignments won't change. If you use Partition Magic, decline the use of drive mapper to reassign partition letters. Now you have a duplicate of the original HD contents. That 'image' can be put back in place of the original should the need arise. You can restore it in its entirety. To get at single files or file groups, re-mark it unhidden. That way it is just like any other HD content but drive letter assignments might change. CD-R becomes E instead of D, &c. Delete the partition after you are finished and drive letters return to the originals. (Enlarge the C partition to fill the HD). You could use a USB Internet card; however, the thought is idle if you don't happen to have one. Tom "Jack" wrote in message ... : Could you explain (or give me a link) how to "image the present Windows : partition on the HD to backup" on the same HD? I cannot stick in a network : card because of the all-in-one design. The HD is 4GB with 1GB used. I can : probably get the "restore" CD and will use that if I can. : Also, not sure what "imaging" is. Can I pick out individual files later or : just restore the whole works? : Jack : "Thomas Ferguson" wrote in message : ... : I am not at all familiar with the way Gateway sets their computers up. I : would guess that their restore procedure uses the cab files on the hard : drive. : : The Windows98SE CD you have, that is separate from the provisions : Gateway has made, could be used for the repair install; however, doing : that might make it impossible to subsequently use the Gateway restore : procedure. : : IE would be at the version provided on the CD and would need upgrading : from the Windows Update site. : : Personally, I would image the present Windows partition on the HD to : backup (whether to my network or on the same HD (if it's large enough)) : and then refresh install using the 98SE CD. That way the present system : is completely recoverable. : : ...................... : : Before 'going radical', for diagnostic purposes, navigate to the Windows : 98SE add new printer wizard and try to install the printer as a HP : DeskJet. : : Also, please check the Windows\inf directory for the inf file or any : other file that might be a HP inf file. Let us know.The default Windows : inf directory is usually c:\windows\inf. : : Tom : : : : : : : "Jack" wrote in message : ... : :I don't have the "Restore" disk that came with the computer with me. : There : : are Cabs in the windows/options folder, but I don't see a setup.exe. : Is : : there a way to reinstall just using the Cabs? : : I do have separate win98se disk for a new install. Would that work? : : This is not my computer so I have to be careful! : : : : "Thomas Ferguson" wrote in message : : ... : : A rather time-consuming option is to run Windows 98SE install "on top : : of" the present setup. You will not have to re-install any programs. : You : : will have to visit the Windows update site after the repair install. : : : : Let us know. : : : : Tom : : MSMVP : : Windows Shell/User : : : : : : "Jack" wrote in message : : ... : : : Yes, this printer worked with this computer. Nothing really : changed : : except : : : all printers were removed from Start; Settings; Printers. There : were : : several : : : printers listed, not sure what they were. May have been a DeskJet : 895c : : : listed. It is plugged diectly into the back of the computer. : : : The reason the drivers were removed was because the lady (a friend : of : : my : : : mother's) had changed ink cartriges then couldn't get it to work. : I, : : : thinking it would be no big thing to reinstall, decided to get rid : of : : the : : : "unnecessary printers". : : : "Thomas Ferguson" wrote in message : : : ... : : : and... : : : : : : please confirm that the printer once worked on this machine with : the : : : same operating system : : : : : : and.... : : : : : : it is plugged directly into a USB root hub and not a "port : : concentrator" : : : or other port-splitting device. : : : : : : Thanks. : : : tom : : : : : : "Thomas Ferguson" wrote in message : : : ... : : : : HP uses its own USB drivers when its printers are installed on : : Windows : : : : 98. So, I am puzzled why their installer is pointing to the : : Windows 98 : : : : CD USB directory. Still checking. : : : : : : : : Tom : : : : : : : : "Jack" wrote in message : : : : ... : : : :: Windows 98 Second Edition 4.10.2222 A : : : :: : : : :: "Thomas Ferguson" wrote in message : : : :: ... : : : :: Please let us know the Windows 98 version. (Original, SE, : Me). : : : : Thanks. : : : :: : : : :: Tom : : : :: : : : :: "Jack" wrote in message : : : :: ... : : : :: : Downloaded the uninstaller (again) and ran. Downloaded : : drivers : : : :: (again). The : : : :: : first thing I am asked to do is to direct the 'New : Hardware : : : : Wizard' to : : : :: the : : : :: : win98usb folder. I do that and it says: "Windows was : unable : : to : : : : locate : : : :: a : : : :: : driver for this device. If you do not want to install a : : driver : : : : now, : : : :: click : : : :: : Next. To search again, click Back". (This does the same : thing : : : with : : : : the : : : :: : original install disk). : : : :: : Jack : : : :: : "Thomas Ferguson" wrote in message : : : :: : ... : : : :: : It sounds as if there has been an install failure after : the : : : : driver : : : :: : install had started but before the files were installed : and : : : :: configured. : : : :: : : : : :: : Navigate to the HP support site. : : : :: : http://tinyurl.com/6jbke : : : :: : : : : :: : And get the uninstaller. : : : :: : : : : :: : Also get the printer drivers here : : : :: : http://tinyurl.com/36pmt : : : :: : : : : :: : Check Control Panel Printers and faxes. If the printer : is : : : : listed : : : :: there, : : : :: : delete it in the usual way. Check Add/Remove programs. : If : : there : : : : is : : : :: any : : : :: : software listed for the printer, remove it. Run the : : : uninstaller. : : : :: : Disconnect the printer. Install the drivers according : to : : the : : : :: : instructions. Do not connect the printer to the : computer : : until : : : : told : : : :: to : : : :: : do so by the installation instructions. : : : :: : : : : :: : Let us know. : : : :: : : : : :: : Tom : : : :: : MSMVP : : : :: : Windows Shell/User : : : :: : : : : :: : : : : :: : "Jack" wrote in message : : : :: : ... : : : :: : : Hi, I got a Gateway "Astro" trying to reinstall a HP : : Deskjet : : : : 812c : : : :: : after the : : : :: : : printer was removed. (Win98se, 400mhz Celeron, 64mb : ram). : : : :: : : Nothing I've tried works. HP e-mail support has given : up. : : : :: : : It looks like I cannot get the 'hpfusb98.inf' to : : load...which : : : : is : : : :: : supposed to : : : :: : : be the first step in this process. I can right-click : on : : it : : : and : : : :: : install, but : : : :: : : it still won't let me pick the USB port for the : : : printer.(There : : : : is : : : :: also : : : :: : an : : : :: : : .ini, .dll, and .sys file in that folder). : : : :: : : Is there a way to manually install this inf? : : : :: : : Jack : : : :: : : PS. Or any ideas? : : : :: : : : : : :: : : : : : :: : : : : :: : : : : :: : : : : :: : : : : :: : : : :: : : : :: : : : :: : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : |
#17
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Tom, I finally figured it out. I printed a test page just to make sure the
printer worked. The test page printed a different model number than what was on the printer. It printed DeskJet 895C series instead of DeskJet 812C. Downloaded the drivers and USB uninstaller for the 895C and everything now works!!! I am so glad I didn't have to deal with the Restore disk and all of those potential problems! Jack "Thomas Ferguson" wrote in message ... In the sense I used it, imaging is to take the entire partition and make a copy of it somewhere. To do that you can use Norton Ghost or similar. Alternately, Partition Magic or the like can be used to resize the present partition down to about half the HD size. Next you can copy that original partition to the empty space. If you mark it 'hidden', the disk letter assignments won't change. If you use Partition Magic, decline the use of drive mapper to reassign partition letters. Now you have a duplicate of the original HD contents. That 'image' can be put back in place of the original should the need arise. You can restore it in its entirety. To get at single files or file groups, re-mark it unhidden. That way it is just like any other HD content but drive letter assignments might change. CD-R becomes E instead of D, &c. Delete the partition after you are finished and drive letters return to the originals. (Enlarge the C partition to fill the HD). You could use a USB Internet card; however, the thought is idle if you don't happen to have one. Tom "Jack" wrote in message ... : Could you explain (or give me a link) how to "image the present Windows : partition on the HD to backup" on the same HD? I cannot stick in a network : card because of the all-in-one design. The HD is 4GB with 1GB used. I can : probably get the "restore" CD and will use that if I can. : Also, not sure what "imaging" is. Can I pick out individual files later or : just restore the whole works? : Jack : "Thomas Ferguson" wrote in message : ... : I am not at all familiar with the way Gateway sets their computers up. I : would guess that their restore procedure uses the cab files on the hard : drive. : : The Windows98SE CD you have, that is separate from the provisions : Gateway has made, could be used for the repair install; however, doing : that might make it impossible to subsequently use the Gateway restore : procedure. : : IE would be at the version provided on the CD and would need upgrading : from the Windows Update site. : : Personally, I would image the present Windows partition on the HD to : backup (whether to my network or on the same HD (if it's large enough)) : and then refresh install using the 98SE CD. That way the present system : is completely recoverable. : : ...................... : : Before 'going radical', for diagnostic purposes, navigate to the Windows : 98SE add new printer wizard and try to install the printer as a HP : DeskJet. : : Also, please check the Windows\inf directory for the inf file or any : other file that might be a HP inf file. Let us know.The default Windows : inf directory is usually c:\windows\inf. : : Tom : : : : : : : "Jack" wrote in message : ... : :I don't have the "Restore" disk that came with the computer with me. : There : : are Cabs in the windows/options folder, but I don't see a setup.exe. : Is : : there a way to reinstall just using the Cabs? : : I do have separate win98se disk for a new install. Would that work? : : This is not my computer so I have to be careful! : : : : "Thomas Ferguson" wrote in message : : ... : : A rather time-consuming option is to run Windows 98SE install "on top : : of" the present setup. You will not have to re-install any programs. : You : : will have to visit the Windows update site after the repair install. : : : : Let us know. : : : : Tom : : MSMVP : : Windows Shell/User : : : : : : "Jack" wrote in message : : ... : : : Yes, this printer worked with this computer. Nothing really : changed : : except : : : all printers were removed from Start; Settings; Printers. There : were : : several : : : printers listed, not sure what they were. May have been a DeskJet : 895c : : : listed. It is plugged diectly into the back of the computer. : : : The reason the drivers were removed was because the lady (a friend : of : : my : : : mother's) had changed ink cartriges then couldn't get it to work. : I, : : : thinking it would be no big thing to reinstall, decided to get rid : of : : the : : : "unnecessary printers". : : : "Thomas Ferguson" wrote in message : : : ... : : : and... : : : : : : please confirm that the printer once worked on this machine with : the : : : same operating system : : : : : : and.... : : : : : : it is plugged directly into a USB root hub and not a "port : : concentrator" : : : or other port-splitting device. : : : : : : Thanks. : : : tom : : : : : : "Thomas Ferguson" wrote in message : : : ... : : : : HP uses its own USB drivers when its printers are installed on : : Windows : : : : 98. So, I am puzzled why their installer is pointing to the : : Windows 98 : : : : CD USB directory. Still checking. : : : : : : : : Tom : : : : : : : : "Jack" wrote in message : : : : ... : : : :: Windows 98 Second Edition 4.10.2222 A : : : :: : : : :: "Thomas Ferguson" wrote in message : : : :: ... : : : :: Please let us know the Windows 98 version. (Original, SE, : Me). : : : : Thanks. : : : :: : : : :: Tom : : : :: : : : :: "Jack" wrote in message : : : :: ... : : : :: : Downloaded the uninstaller (again) and ran. Downloaded : : drivers : : : :: (again). The : : : :: : first thing I am asked to do is to direct the 'New : Hardware : : : : Wizard' to : : : :: the : : : :: : win98usb folder. I do that and it says: "Windows was : unable : : to : : : : locate : : : :: a : : : :: : driver for this device. If you do not want to install a : : driver : : : : now, : : : :: click : : : :: : Next. To search again, click Back". (This does the same : thing : : : with : : : : the : : : :: : original install disk). : : : :: : Jack : : : :: : "Thomas Ferguson" wrote in message : : : :: : ... : : : :: : It sounds as if there has been an install failure after : the : : : : driver : : : :: : install had started but before the files were installed : and : : : :: configured. : : : :: : : : : :: : Navigate to the HP support site. : : : :: : http://tinyurl.com/6jbke : : : :: : : : : :: : And get the uninstaller. : : : :: : : : : :: : Also get the printer drivers here : : : :: : http://tinyurl.com/36pmt : : : :: : : : : :: : Check Control Panel Printers and faxes. If the printer : is : : : : listed : : : :: there, : : : :: : delete it in the usual way. Check Add/Remove programs. : If : : there : : : : is : : : :: any : : : :: : software listed for the printer, remove it. Run the : : : uninstaller. : : : :: : Disconnect the printer. Install the drivers according : to : : the : : : :: : instructions. Do not connect the printer to the : computer : : until : : : : told : : : :: to : : : :: : do so by the installation instructions. : : : :: : : : : :: : Let us know. : : : :: : : : : :: : Tom : : : :: : MSMVP : : : :: : Windows Shell/User : : : :: : : : : :: : : : : :: : "Jack" wrote in message : : : :: : ... : : : :: : : Hi, I got a Gateway "Astro" trying to reinstall a HP : : Deskjet : : : : 812c : : : :: : after the : : : :: : : printer was removed. (Win98se, 400mhz Celeron, 64mb : ram). : : : :: : : Nothing I've tried works. HP e-mail support has given : up. : : : :: : : It looks like I cannot get the 'hpfusb98.inf' to : : load...which : : : : is : : : :: : supposed to : : : :: : : be the first step in this process. I can right-click : on : : it : : : and : : : :: : install, but : : : :: : : it still won't let me pick the USB port for the : : : printer.(There : : : : is : : : :: also : : : :: : an : : : :: : : .ini, .dll, and .sys file in that folder). : : : :: : : Is there a way to manually install this inf? : : : :: : : Jack : : : :: : : PS. Or any ideas? : : : :: : : |
#18
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I'm glad you checked that before you undertook the restore procedure.
BTW, the DeskJet driver on the Windows CD should have worked with it. Who would have thought that the printer was mis-identified. Tom "Jack" wrote in message ... : Tom, I finally figured it out. I printed a test page just to make sure the : printer worked. The test page printed a different model number than what was : on the printer. It printed DeskJet 895C series instead of DeskJet 812C. : Downloaded the drivers and USB uninstaller for the 895C and everything now : works!!! : I am so glad I didn't have to deal with the Restore disk and all of those : potential problems! : Jack : : "Thomas Ferguson" wrote in message : ... : In the sense I used it, imaging is to take the entire partition and make : a copy of it somewhere. To do that you can use Norton Ghost or similar. : Alternately, Partition Magic or the like can be used to resize the : present partition down to about half the HD size. Next you can copy that : original partition to the empty space. If you mark it 'hidden', the disk : letter assignments won't change. If you use Partition Magic, decline the : use of drive mapper to reassign partition letters. : : Now you have a duplicate of the original HD contents. That 'image' can : be put back in place of the original should the need arise. You can : restore it in its entirety. To get at single files or file groups, : re-mark it unhidden. That way it is just like any other HD content but : drive letter assignments might change. CD-R becomes E instead of D, &c. : Delete the partition after you are finished and drive letters return to : the originals. (Enlarge the C partition to fill the HD). : : You could use a USB Internet card; however, the thought is idle if you : don't happen to have one. : : Tom : : "Jack" wrote in message : ... : : Could you explain (or give me a link) how to "image the present : Windows : : partition on the HD to backup" on the same HD? I cannot stick in a : network : : card because of the all-in-one design. The HD is 4GB with 1GB used. I : can : : probably get the "restore" CD and will use that if I can. : : Also, not sure what "imaging" is. Can I pick out individual files : later or : : just restore the whole works? : : Jack : : "Thomas Ferguson" wrote in message : : ... : : I am not at all familiar with the way Gateway sets their computers : up. I : : would guess that their restore procedure uses the cab files on the : hard : : drive. : : : : The Windows98SE CD you have, that is separate from the provisions : : Gateway has made, could be used for the repair install; however, : doing : : that might make it impossible to subsequently use the Gateway : restore : : procedure. : : : : IE would be at the version provided on the CD and would need : upgrading : : from the Windows Update site. : : : : Personally, I would image the present Windows partition on the HD to : : backup (whether to my network or on the same HD (if it's large : enough)) : : and then refresh install using the 98SE CD. That way the present : system : : is completely recoverable. : : : : ...................... : : : : Before 'going radical', for diagnostic purposes, navigate to the : Windows : : 98SE add new printer wizard and try to install the printer as a HP : : DeskJet. : : : : Also, please check the Windows\inf directory for the inf file or any : : other file that might be a HP inf file. Let us know.The default : Windows : : inf directory is usually c:\windows\inf. : : : : Tom : : : : : : : : : : : : : : "Jack" wrote in message : : ... : : :I don't have the "Restore" disk that came with the computer with : me. : : There : : : are Cabs in the windows/options folder, but I don't see a : setup.exe. : : Is : : : there a way to reinstall just using the Cabs? : : : I do have separate win98se disk for a new install. Would that : work? : : : This is not my computer so I have to be careful! : : : : : : "Thomas Ferguson" wrote in message : : : ... : : : A rather time-consuming option is to run Windows 98SE install "on : top : : : of" the present setup. You will not have to re-install any : programs. : : You : : : will have to visit the Windows update site after the repair : install. : : : : : : Let us know. : : : : : : Tom : : : MSMVP : : : Windows Shell/User : : : : : : : : : "Jack" wrote in message : : : ... : : : : Yes, this printer worked with this computer. Nothing really : : changed : : : except : : : : all printers were removed from Start; Settings; Printers. : There : : were : : : several : : : : printers listed, not sure what they were. May have been a : DeskJet : : 895c : : : : listed. It is plugged diectly into the back of the computer. : : : : The reason the drivers were removed was because the lady (a : friend : : of : : : my : : : : mother's) had changed ink cartriges then couldn't get it to : work. : : I, : : : : thinking it would be no big thing to reinstall, decided to get : rid : : of : : : the : : : : "unnecessary printers". : : : : "Thomas Ferguson" wrote in message : : : : ... : : : : and... : : : : : : : : please confirm that the printer once worked on this machine : with : : the : : : : same operating system : : : : : : : : and.... : : : : : : : : it is plugged directly into a USB root hub and not a "port : : : concentrator" : : : : or other port-splitting device. : : : : : : : : Thanks. : : : : tom : : : : : : : : "Thomas Ferguson" wrote in message : : : : ... : : : : : HP uses its own USB drivers when its printers are : installed on : : : Windows : : : : : 98. So, I am puzzled why their installer is pointing to : the : : : Windows 98 : : : : : CD USB directory. Still checking. : : : : : : : : : : Tom : : : : : : : : : : "Jack" wrote in message : : : : : ... : : : : :: Windows 98 Second Edition 4.10.2222 A : : : : :: : : : : :: "Thomas Ferguson" wrote in message : : : : :: ... : : : : :: Please let us know the Windows 98 version. (Original, : SE, : : Me). : : : : : Thanks. : : : : :: : : : : :: Tom : : : : :: : : : : :: "Jack" wrote in message : : : : :: ... : : : : :: : Downloaded the uninstaller (again) and ran. : Downloaded : : : drivers : : : : :: (again). The : : : : :: : first thing I am asked to do is to direct the 'New : : Hardware : : : : : Wizard' to : : : : :: the : : : : :: : win98usb folder. I do that and it says: "Windows was : : unable : : : to : : : : : locate : : : : :: a : : : : :: : driver for this device. If you do not want to install : a : : : driver : : : : : now, : : : : :: click : : : : :: : Next. To search again, click Back". (This does the : same : : thing : : : : with : : : : : the : : : : :: : original install disk). : : : : :: : Jack : : : : :: : "Thomas Ferguson" wrote in message : : : : :: : ... : : : : :: : It sounds as if there has been an install failure : after : : the : : : : : driver : : : : :: : install had started but before the files were : installed : : and : : : : :: configured. : : : : :: : : : : : :: : Navigate to the HP support site. : : : : :: : http://tinyurl.com/6jbke : : : : :: : : : : : :: : And get the uninstaller. : : : : :: : : : : : :: : Also get the printer drivers here : : : : :: : http://tinyurl.com/36pmt : : : : :: : : : : : :: : Check Control Panel Printers and faxes. If the : printer : : is : : : : : listed : : : : :: there, : : : : :: : delete it in the usual way. Check Add/Remove : programs. : : If : : : there : : : : : is : : : : :: any : : : : :: : software listed for the printer, remove it. Run the : : : : uninstaller. : : : : :: : Disconnect the printer. Install the drivers : according : : to : : : the : : : : :: : instructions. Do not connect the printer to the : : computer : : : until : : : : : told : : : : :: to : : : : :: : do so by the installation instructions. : : : : :: : : : : : :: : Let us know. : : : : :: : : : : : :: : Tom : : : : :: : MSMVP : : : : :: : Windows Shell/User : : : : :: : : : : : :: : : : : : :: : "Jack" wrote in message : : : : :: : ... : : : : :: : : Hi, I got a Gateway "Astro" trying to reinstall a : HP : : : Deskjet : : : : : 812c : : : : :: : after the : : : : :: : : printer was removed. (Win98se, 400mhz Celeron, : 64mb : : ram). : : : : :: : : Nothing I've tried works. HP e-mail support has : given : : up. : : : : :: : : It looks like I cannot get the 'hpfusb98.inf' to : : : load...which : : : : : is : : : : :: : supposed to : : : : :: : : be the first step in this process. I can : right-click : : on : : : it : : : : and : : : : :: : install, but : : : : :: : : it still won't let me pick the USB port for the : : : : printer.(There : : : : : is : : : : :: also : : : : :: : an : : : : :: : : .ini, .dll, and .sys file in that folder). : : : : :: : : Is there a way to manually install this inf? : : : : :: : : Jack : : : : :: : : PS. Or any ideas? : : : : :: : : : : |
#19
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Not sure if it was identified. Maybe it is in the DJ895C series?
I did try several of the DeskJet drivers, including the stand alone DeskJet, but they wouldn't give me the USB option. I think what finally did it was the uninstall for the DJ895C. Mark "Thomas Ferguson" wrote in message ... I'm glad you checked that before you undertook the restore procedure. BTW, the DeskJet driver on the Windows CD should have worked with it. Who would have thought that the printer was mis-identified. Tom "Jack" wrote in message ... : Tom, I finally figured it out. I printed a test page just to make sure the : printer worked. The test page printed a different model number than what was : on the printer. It printed DeskJet 895C series instead of DeskJet 812C. : Downloaded the drivers and USB uninstaller for the 895C and everything now : works!!! : I am so glad I didn't have to deal with the Restore disk and all of those : potential problems! : Jack : : "Thomas Ferguson" wrote in message : ... : In the sense I used it, imaging is to take the entire partition and make : a copy of it somewhere. To do that you can use Norton Ghost or similar. : Alternately, Partition Magic or the like can be used to resize the : present partition down to about half the HD size. Next you can copy that : original partition to the empty space. If you mark it 'hidden', the disk : letter assignments won't change. If you use Partition Magic, decline the : use of drive mapper to reassign partition letters. : : Now you have a duplicate of the original HD contents. That 'image' can : be put back in place of the original should the need arise. You can : restore it in its entirety. To get at single files or file groups, : re-mark it unhidden. That way it is just like any other HD content but : drive letter assignments might change. CD-R becomes E instead of D, &c. : Delete the partition after you are finished and drive letters return to : the originals. (Enlarge the C partition to fill the HD). : : You could use a USB Internet card; however, the thought is idle if you : don't happen to have one. : : Tom : : "Jack" wrote in message : ... : : Could you explain (or give me a link) how to "image the present : Windows : : partition on the HD to backup" on the same HD? I cannot stick in a : network : : card because of the all-in-one design. The HD is 4GB with 1GB used. I : can : : probably get the "restore" CD and will use that if I can. : : Also, not sure what "imaging" is. Can I pick out individual files : later or : : just restore the whole works? : : Jack : : "Thomas Ferguson" wrote in message : : ... : : I am not at all familiar with the way Gateway sets their computers : up. I : : would guess that their restore procedure uses the cab files on the : hard : : drive. : : : : The Windows98SE CD you have, that is separate from the provisions : : Gateway has made, could be used for the repair install; however, : doing : : that might make it impossible to subsequently use the Gateway : restore : : procedure. : : : : IE would be at the version provided on the CD and would need : upgrading : : from the Windows Update site. : : : : Personally, I would image the present Windows partition on the HD to : : backup (whether to my network or on the same HD (if it's large : enough)) : : and then refresh install using the 98SE CD. That way the present : system : : is completely recoverable. : : : : ...................... : : : : Before 'going radical', for diagnostic purposes, navigate to the : Windows : : 98SE add new printer wizard and try to install the printer as a HP : : DeskJet. : : : : Also, please check the Windows\inf directory for the inf file or any : : other file that might be a HP inf file. Let us know.The default : Windows : : inf directory is usually c:\windows\inf. : : : : Tom : : : : : : : : : : : : : : "Jack" wrote in message : : ... : : :I don't have the "Restore" disk that came with the computer with : me. : : There : : : are Cabs in the windows/options folder, but I don't see a : setup.exe. : : Is : : : there a way to reinstall just using the Cabs? : : : I do have separate win98se disk for a new install. Would that : work? : : : This is not my computer so I have to be careful! : : : : : : "Thomas Ferguson" wrote in message : : : ... : : : A rather time-consuming option is to run Windows 98SE install "on : top : : : of" the present setup. You will not have to re-install any : programs. : : You : : : will have to visit the Windows update site after the repair : install. : : : : : : Let us know. : : : : : : Tom : : : MSMVP : : : Windows Shell/User : : : : : : : : : "Jack" wrote in message : : : ... : : : : Yes, this printer worked with this computer. Nothing really : : changed : : : except : : : : all printers were removed from Start; Settings; Printers. : There : : were : : : several : : : : printers listed, not sure what they were. May have been a : DeskJet : : 895c : : : : listed. It is plugged diectly into the back of the computer. : : : : The reason the drivers were removed was because the lady (a : friend : : of : : : my : : : : mother's) had changed ink cartriges then couldn't get it to : work. : : I, : : : : thinking it would be no big thing to reinstall, decided to get : rid : : of : : : the : : : : "unnecessary printers". : : : : "Thomas Ferguson" wrote in message : : : : ... : : : : and... : : : : : : : : please confirm that the printer once worked on this machine : with : : the : : : : same operating system : : : : : : : : and.... : : : : : : : : it is plugged directly into a USB root hub and not a "port : : : concentrator" : : : : or other port-splitting device. : : : : : : : : Thanks. : : : : tom : : : : : : : : "Thomas Ferguson" wrote in message : : : : ... : : : : : HP uses its own USB drivers when its printers are : installed on : : : Windows : : : : : 98. So, I am puzzled why their installer is pointing to : the : : : Windows 98 : : : : : CD USB directory. Still checking. : : : : : : : : : : Tom : : : : : : : : : : "Jack" wrote in message : : : : : ... : : : : :: Windows 98 Second Edition 4.10.2222 A : : : : :: : : : : :: "Thomas Ferguson" wrote in message : : : : :: ... : : : : :: Please let us know the Windows 98 version. (Original, : SE, : : Me). : : : : : Thanks. : : : : :: : : : : :: Tom : : : : :: : : : : :: "Jack" wrote in message : : : : :: ... : : : : :: : Downloaded the uninstaller (again) and ran. : Downloaded : : : drivers : : : : :: (again). The : : : : :: : first thing I am asked to do is to direct the 'New : : Hardware : : : : : Wizard' to : : : : :: the : : : : :: : win98usb folder. I do that and it says: "Windows was : : unable : : : to : : : : : locate : : : : :: a : : : : :: : driver for this device. If you do not want to install : a : : : driver : : : : : now, : : : : :: click : : : : :: : Next. To search again, click Back". (This does the : same : : thing : : : : with : : : : : the : : : : :: : original install disk). : : : : :: : Jack : : : : :: : "Thomas Ferguson" wrote in message : : : : :: : ... : : : : :: : It sounds as if there has been an install failure : after : : the : : : : : driver : : : : :: : install had started but before the files were : installed : : and : : : : :: configured. : : : : :: : : : : : :: : Navigate to the HP support site. : : : : :: : http://tinyurl.com/6jbke : : : : :: : : : : : :: : And get the uninstaller. : : : : :: : : : : : :: : Also get the printer drivers here : : : : :: : http://tinyurl.com/36pmt : : : : :: : : : : : :: : Check Control Panel Printers and faxes. If the : printer : : is : : : : : listed : : : : :: there, : : : : :: : delete it in the usual way. Check Add/Remove : programs. : : If : : : there : : : : : is : : : : :: any : : : : :: : software listed for the printer, remove it. Run the : : : : uninstaller. : : : : :: : Disconnect the printer. Install the drivers : according : : to : : : the : : : : :: : instructions. Do not connect the printer to the : : computer : : : until : : : : : told : : : : :: to : : : : :: : do so by the installation instructions. : : : : :: : : : : : :: : Let us know. : : : : :: : : : : : :: : Tom : : : : :: : MSMVP : : : : :: : Windows Shell/User : : : : :: : : : : : :: : : : : : :: : "Jack" wrote in message : : : : :: : ... : : : : :: : : Hi, I got a Gateway "Astro" trying to reinstall a : HP : : : Deskjet : : : : : 812c : : : : :: : after the : : : : :: : : printer was removed. (Win98se, 400mhz Celeron, : 64mb : : ram). : : : : :: : : Nothing I've tried works. HP e-mail support has : given : : up. : : : : :: : : It looks like I cannot get the 'hpfusb98.inf' to : : : load...which : : : : : is : : : : :: : supposed to : : : : :: : : be the first step in this process. I can : right-click : : on : : : it : : : : and : : : : :: : install, but : : : : :: : : it still won't let me pick the USB port for the : : : : printer.(There : : : : : is : : : : :: also : : : : :: : an : : : : :: : : .ini, .dll, and .sys file in that folder). : : : : :: : : Is there a way to manually install this inf? : : : : :: : : Jack : : : : :: : : PS. Or any ideas? : : : : :: : : : : |
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Still puzzling altogether. Thanks for the feed-back.
Tom MSMVP Windows Shell/User "Jack" wrote in message ... : Not sure if it was identified. Maybe it is in the DJ895C series? : I did try several of the DeskJet drivers, including the stand alone DeskJet, : but they wouldn't give me the USB option. I think what finally did it was : the uninstall for the DJ895C. : Mark : : "Thomas Ferguson" wrote in message : ... : I'm glad you checked that before you undertook the restore procedure. : BTW, the DeskJet driver on the Windows CD should have worked with it. : : Who would have thought that the printer was mis-identified. : : Tom : : "Jack" wrote in message : ... : : Tom, I finally figured it out. I printed a test page just to make sure : the : : printer worked. The test page printed a different model number than : what was : : on the printer. It printed DeskJet 895C series instead of DeskJet : 812C. : : Downloaded the drivers and USB uninstaller for the 895C and everything : now : : works!!! : : I am so glad I didn't have to deal with the Restore disk and all of : those : : potential problems! : : Jack : : : : "Thomas Ferguson" wrote in message : : ... : : In the sense I used it, imaging is to take the entire partition and : make : : a copy of it somewhere. To do that you can use Norton Ghost or : similar. : : Alternately, Partition Magic or the like can be used to resize the : : present partition down to about half the HD size. Next you can copy : that : : original partition to the empty space. If you mark it 'hidden', the : disk : : letter assignments won't change. If you use Partition Magic, decline : the : : use of drive mapper to reassign partition letters. : : : : Now you have a duplicate of the original HD contents. That 'image' : can : : be put back in place of the original should the need arise. You can : : restore it in its entirety. To get at single files or file groups, : : re-mark it unhidden. That way it is just like any other HD content : but : : drive letter assignments might change. CD-R becomes E instead of D, : &c. : : Delete the partition after you are finished and drive letters return : to : : the originals. (Enlarge the C partition to fill the HD). : : : : You could use a USB Internet card; however, the thought is idle if : you : : don't happen to have one. : : : : Tom : : : : "Jack" wrote in message : : ... : : : Could you explain (or give me a link) how to "image the present : : Windows : : : partition on the HD to backup" on the same HD? I cannot stick in a : : network : : : card because of the all-in-one design. The HD is 4GB with 1GB : used. I : : can : : : probably get the "restore" CD and will use that if I can. : : : Also, not sure what "imaging" is. Can I pick out individual files : : later or : : : just restore the whole works? : : : Jack : : : "Thomas Ferguson" wrote in message : : : ... : : : I am not at all familiar with the way Gateway sets their : computers : : up. I : : : would guess that their restore procedure uses the cab files on : the : : hard : : : drive. : : : : : : The Windows98SE CD you have, that is separate from the : provisions : : : Gateway has made, could be used for the repair install; however, : : doing : : : that might make it impossible to subsequently use the Gateway : : restore : : : procedure. : : : : : : IE would be at the version provided on the CD and would need : : upgrading : : : from the Windows Update site. : : : : : : Personally, I would image the present Windows partition on the : HD to : : : backup (whether to my network or on the same HD (if it's large : : enough)) : : : and then refresh install using the 98SE CD. That way the present : : system : : : is completely recoverable. : : : : : : ...................... : : : : : : Before 'going radical', for diagnostic purposes, navigate to the : : Windows : : : 98SE add new printer wizard and try to install the printer as a : HP : : : DeskJet. : : : : : : Also, please check the Windows\inf directory for the inf file or : any : : : other file that might be a HP inf file. Let us know.The default : : Windows : : : inf directory is usually c:\windows\inf. : : : : : : Tom : : : : : : : : : : : : : : : : : : : : : "Jack" wrote in message : : : ... : : : :I don't have the "Restore" disk that came with the computer : with : : me. : : : There : : : : are Cabs in the windows/options folder, but I don't see a : : setup.exe. : : : Is : : : : there a way to reinstall just using the Cabs? : : : : I do have separate win98se disk for a new install. Would that : : work? : : : : This is not my computer so I have to be careful! : : : : : : : : "Thomas Ferguson" wrote in message : : : : ... : : : : A rather time-consuming option is to run Windows 98SE install : "on : : top : : : : of" the present setup. You will not have to re-install any : : programs. : : : You : : : : will have to visit the Windows update site after the repair : : install. : : : : : : : : Let us know. : : : : : : : : Tom : : : : MSMVP : : : : Windows Shell/User : : : : : : : : : : : : "Jack" wrote in message : : : : ... : : : : : Yes, this printer worked with this computer. Nothing : really : : : changed : : : : except : : : : : all printers were removed from Start; Settings; Printers. : : There : : : were : : : : several : : : : : printers listed, not sure what they were. May have been a : : DeskJet : : : 895c : : : : : listed. It is plugged diectly into the back of the : computer. : : : : : The reason the drivers were removed was because the lady : (a : : friend : : : of : : : : my : : : : : mother's) had changed ink cartriges then couldn't get it : to : : work. : : : I, : : : : : thinking it would be no big thing to reinstall, decided to : get : : rid : : : of : : : : the : : : : : "unnecessary printers". : : : : : "Thomas Ferguson" wrote in message : : : : : ... : : : : : and... : : : : : : : : : : please confirm that the printer once worked on this : machine : : with : : : the : : : : : same operating system : : : : : : : : : : and.... : : : : : : : : : : it is plugged directly into a USB root hub and not a : "port : : : : concentrator" : : : : : or other port-splitting device. : : : : : : : : : : Thanks. : : : : : tom : : : : : : : : : : "Thomas Ferguson" wrote in message : : : : : ... : : : : : : HP uses its own USB drivers when its printers are : : installed on : : : : Windows : : : : : : 98. So, I am puzzled why their installer is pointing : to : : the : : : : Windows 98 : : : : : : CD USB directory. Still checking. : : : : : : : : : : : : Tom : : : : : : : : : : : : "Jack" wrote in message : : : : : : ... : : : : : :: Windows 98 Second Edition 4.10.2222 A : : : : : :: : : : : : :: "Thomas Ferguson" wrote in message : : : : : :: ... : : : : : :: Please let us know the Windows 98 version. : (Original, : : SE, : : : Me). : : : : : : Thanks. : : : : : :: : : : : : :: Tom : : : : : :: : : : : : :: "Jack" wrote in message : : : : : :: ... : : : : : :: : Downloaded the uninstaller (again) and ran. : : Downloaded : : : : drivers : : : : : :: (again). The : : : : : :: : first thing I am asked to do is to direct the : 'New : : : Hardware : : : : : : Wizard' to : : : : : :: the : : : : : :: : win98usb folder. I do that and it says: "Windows : was : : : unable : : : : to : : : : : : locate : : : : : :: a : : : : : :: : driver for this device. If you do not want to : install : : a : : : : driver : : : : : : now, : : : : : :: click : : : : : :: : Next. To search again, click Back". (This does : the : : same : : : thing : : : : : with : : : : : : the : : : : : :: : original install disk). : : : : : :: : Jack : : : : : :: : "Thomas Ferguson" wrote in message : : : : : :: : ... : : : : : :: : It sounds as if there has been an install : failure : : after : : : the : : : : : : driver : : : : : :: : install had started but before the files were : : installed : : : and : : : : : :: configured. : : : : : :: : : : : : : :: : Navigate to the HP support site. : : : : : :: : http://tinyurl.com/6jbke : : : : : :: : : : : : : :: : And get the uninstaller. : : : : : :: : : : : : : :: : Also get the printer drivers here : : : : : :: : http://tinyurl.com/36pmt : : : : : :: : : : : : : :: : Check Control Panel Printers and faxes. If the : : printer : : : is : : : : : : listed : : : : : :: there, : : : : : :: : delete it in the usual way. Check Add/Remove : : programs. : : : If : : : : there : : : : : : is : : : : : :: any : : : : : :: : software listed for the printer, remove it. Run : the : : : : : uninstaller. : : : : : :: : Disconnect the printer. Install the drivers : : according : : : to : : : : the : : : : : :: : instructions. Do not connect the printer to the : : : computer : : : : until : : : : : : told : : : : : :: to : : : : : :: : do so by the installation instructions. : : : : : :: : : : : : : :: : Let us know. : : : : : :: : : : : : : :: : Tom : : : : : :: : MSMVP : : : : : :: : Windows Shell/User : : : : : :: : : : : : : :: : : : : : : :: : "Jack" wrote in message : : : : : :: : ... : : : : : :: : : Hi, I got a Gateway "Astro" trying to : reinstall a : : HP : : : : Deskjet : : : : : : 812c : : : : : :: : after the : : : : : :: : : printer was removed. (Win98se, 400mhz : Celeron, : : 64mb : : : ram). : : : : : :: : : Nothing I've tried works. HP e-mail support : has : : given : : : up. : : : : : :: : : It looks like I cannot get the 'hpfusb98.inf' : to : : : : load...which : : : : : : is : : : : : :: : supposed to : : : : : :: : : be the first step in this process. I can : : right-click : : : on : : : : it : : : : : and : : : : : :: : install, but : : : : : :: : : it still won't let me pick the USB port for : the : : : : : printer.(There : : : : : : is : : : : : :: also : : : : : :: : an : : : : : :: : : .ini, .dll, and .sys file in that folder). : : : : : :: : : Is there a way to manually install this inf? : : : : : :: : : Jack : : : : : :: : : PS. Or any ideas? : : : : : :: : : : : : : : : : : |
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