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updating hardware information fault
-- Hi Group, My computer has a problem whereby when I plug in my printer or any other device it stalls at "updating hardware information". I reinstalled ("overinstalled" as I don't have the motherboard drivers disks - only a recover disc which doesn't help if I had reformatted the disc) Windows ME but it took hours - like 12, and during restarts it can up with File %2 could not replace file %1 or something like that, also during file copying some files could not be written and I had to "skip" them in order to continue the installation. The original updating hardware information fault has not been fixed. Any Help please. Derek |
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*** Updating Hardware Information Delay ***
Check your windows\inf folder (a hidden system folder and you will have to enable the viewing of such files and folders in Explorer (Tools | Folder Options | View and check "Show hidden files and folders" and uncheck "Hide protected operating system files") and look for large numbers of oem*.inf files that are all 0 bytes in size. If you've got thousands of such files this is the cause of your problem as you're probably at the limit of the number of entries that can be entered in a FAT folder and therefore cannot add any inf file associated with the update. Delete ONLY the 0 byte oem*.inf files. Why has this happened? One possibility it that you have Norton's System Doctor installed and forgot to disable System Doctor before updating your system from the Windows Update site. If you don't delete these files some software and most hardware and driver installs will take a very long time to complete if they complete at all. For more details see the Symantec site:http://service1.symantec.com/SUPPORT...15010309&src=n and also MS KB 281967 - "Computer Stops Responding (Hangs) During Setup, Installing Updates, or Adding New Hardware" (http://support.microsoft.com/?kbid=281967). I would strongly recommend that you contact Microsoft and mention KB281967 and also KB301540 and ask for a copy of the new ifsmgr.vxd v4.90.3003. You will then either be sent the file or told how and where to download a copy. There should be no charge for this call other than for the cost of the phone call. Alternatively do yourself and your PC a big favour and dump System Doctor. Your "Windows Could Not Upgrade the File %1 from %2 %1: %2" error: First boot to DOS using a floppy and check whether you have a WININIT.INI file in your C:\WINDOWS folder. If present rename it to something like wininit.old and try booting again. It is also probable that you will have to repeat the last software install or update that you made. See MS KB283069 - "Error Message: Windows Could Not Upgrade the File %1 from %2 %1: %2 (http://support.microsoft.com?kbid=283069). If you can't find a wininit.ini file then I suspect your problem is due to the C:\_RESTORE\TEMP folder having around 64K files in it which is the limit (2**16) for the number of files that can be located in a folder using the FAT32 filing system. This then results in the "Cannot upgrade file %1 from %2.." message when booting. I suggest you try deleting the _RESTORE folder with the loss of any system restore checkpoints you might have (not that I think they are now usable) and see if that solves the problem. Delete the folder as follows: a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from the menu when booting from a floppy but rather choose "Start computer with (or without) CD-ROM support" otherwise the ATTRIB command will not be available. b) At the DOS A:\ prompt, type: ATTRIB -H -S -R C:\_RESTORE and then REN C:\_RESTORE OLDREST c) Remove the floppy d) Reboot your PC Another problem is that the update you were doing was never completed so your system may still be unusable and the update repeated. e) Delete the folder C:\OLDREST f) Check that an automatic system restore checkpoint was created. g) Finally adjust the space allocated to the restore folder: System | Performance | File System | Hard Disk and adjust the restore slider to your preferred setting. A figure of 200MB is normally more than adequate for day to day use allowing perhaps a week of checkpoints to be available although increasing this to perhaps 400MB for a few days during periods of large installs such Microsoft Office is advisable. *** Problems resulting from reinstalling Win Me *** Note also that reinstalling Win Me over itself using the Win Me CD causes the original versions of many files to be reinstalled. I would therefore strongly recommend that following reinstalling Win Me that you to download and use the Belarc Advisor (http://www.belarc.com/free_download.html) which will help you in identifying which critical updates and other patches need to be reinstalled. -- Mike Maltby MS-MVP [2001-2004] Derek wrote: -- Hi Group, My computer has a problem whereby when I plug in my printer or any other device it stalls at "updating hardware information". I reinstalled ("overinstalled" as I don't have the motherboard drivers disks - only a recover disc which doesn't help if I had reformatted the disc) Windows ME but it took hours - like 12, and during restarts it can up with File %2 could not replace file %1 or something like that, also during file copying some files could not be written and I had to "skip" them in order to continue the installation. The original updating hardware information fault has not been fixed. Any Help please. Derek |
#3
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Thanks Mike
much appreciated Derek "Mike M" wrote in message ... *** Updating Hardware Information Delay *** Check your windows\inf folder (a hidden system folder and you will have to enable the viewing of such files and folders in Explorer (Tools | Folder Options | View and check "Show hidden files and folders" and uncheck "Hide protected operating system files") and look for large numbers of oem*.inf files that are all 0 bytes in size. If you've got thousands of such files this is the cause of your problem as you're probably at the limit of the number of entries that can be entered in a FAT folder and therefore cannot add any inf file associated with the update. Delete ONLY the 0 byte oem*.inf files. Why has this happened? One possibility it that you have Norton's System Doctor installed and forgot to disable System Doctor before updating your system from the Windows Update site. If you don't delete these files some software and most hardware and driver installs will take a very long time to complete if they complete at all. For more details see the Symantec site:http://service1.symantec.com/SUPPORT...20915010309&sr c=n and also MS KB 281967 - "Computer Stops Responding (Hangs) During Setup, Installing Updates, or Adding New Hardware" (http://support.microsoft.com/?kbid=281967). I would strongly recommend that you contact Microsoft and mention KB281967 and also KB301540 and ask for a copy of the new ifsmgr.vxd v4.90.3003. You will then either be sent the file or told how and where to download a copy. There should be no charge for this call other than for the cost of the phone call. Alternatively do yourself and your PC a big favour and dump System Doctor. Your "Windows Could Not Upgrade the File %1 from %2 %1: %2" error: First boot to DOS using a floppy and check whether you have a WININIT.INI file in your C:\WINDOWS folder. If present rename it to something like wininit.old and try booting again. It is also probable that you will have to repeat the last software install or update that you made. See MS KB283069 - "Error Message: Windows Could Not Upgrade the File %1 from %2 %1: %2 (http://support.microsoft.com?kbid=283069). If you can't find a wininit.ini file then I suspect your problem is due to the C:\_RESTORE\TEMP folder having around 64K files in it which is the limit (2**16) for the number of files that can be located in a folder using the FAT32 filing system. This then results in the "Cannot upgrade file %1 from %2.." message when booting. I suggest you try deleting the _RESTORE folder with the loss of any system restore checkpoints you might have (not that I think they are now usable) and see if that solves the problem. Delete the folder as follows: a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from the menu when booting from a floppy but rather choose "Start computer with (or without) CD-ROM support" otherwise the ATTRIB command will not be available. b) At the DOS A:\ prompt, type: ATTRIB -H -S -R C:\_RESTORE and then REN C:\_RESTORE OLDREST c) Remove the floppy d) Reboot your PC Another problem is that the update you were doing was never completed so your system may still be unusable and the update repeated. e) Delete the folder C:\OLDREST f) Check that an automatic system restore checkpoint was created. g) Finally adjust the space allocated to the restore folder: System | Performance | File System | Hard Disk and adjust the restore slider to your preferred setting. A figure of 200MB is normally more than adequate for day to day use allowing perhaps a week of checkpoints to be available although increasing this to perhaps 400MB for a few days during periods of large installs such Microsoft Office is advisable. *** Problems resulting from reinstalling Win Me *** Note also that reinstalling Win Me over itself using the Win Me CD causes the original versions of many files to be reinstalled. I would therefore strongly recommend that following reinstalling Win Me that you to download and use the Belarc Advisor (http://www.belarc.com/free_download.html) which will help you in identifying which critical updates and other patches need to be reinstalled. -- Mike Maltby MS-MVP [2001-2004] Derek wrote: -- Hi Group, My computer has a problem whereby when I plug in my printer or any other device it stalls at "updating hardware information". I reinstalled ("overinstalled" as I don't have the motherboard drivers disks - only a recover disc which doesn't help if I had reformatted the disc) Windows ME but it took hours - like 12, and during restarts it can up with File %2 could not replace file %1 or something like that, also during file copying some files could not be written and I had to "skip" them in order to continue the installation. The original updating hardware information fault has not been fixed. Any Help please. Derek |
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