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Add Hardware Wizard is jammed
I was installing a CD burner to a USB port. It installed
but could not get it to make copies. I then checked device manager and saw no conflicts. I checked to see if all the wires were secure and noticed one was loose. I pushed it in and the add hardware wizard came on. The system then locked up. I then tried to open it in safe mode. That worked but when I went out of safe mode the add hardware wizard came back. I also tried to take the system back to a previous setting. I still got the add hardware wizard. Currently, I have taken it to a certified technician and he is having the same problem. He tried reinstalling Windows ME but ran into problems because Windows ME was as added as an upgrade from Windows 98. He recommends that I upgrade to Windows XP. The reason for this is because he feels adding something new may not fix the problem and maintain my data files. He feels that by reinstalling the other versions of Windows may not correct my problem. Do you have any advice? |
#2
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Add Hardware Wizard is jammed
Check your windows\inf folder (a hidden system folder and you will have to
enable the viewing of such files and folders in Explorer (Tools | Folder Options | View and check "Show hidden files and folders" and uncheck "Hide protected operating system files") and look for large numbers of oem*.inf files that are all 0 bytes in size. If you've got thousands of such files this is the cause of your problem as you're probably at the limit of the number of entries that can be entered in a FAT folder and therefore cannot add any inf file associated with the update. Delete these 0 byte oem*.inf files. Why has this happened? If you have Norton's System Doctor installed did you perhaps forget to disable System Doctor before updating your system from the Windows Update site? If you don't delete these files some software and most hardware and driver installs will take a very long time to complete if they complete at all. For more details see the Symantec site: http://service1.symantec.com/SUPPORT...15010309&src=n and also MS KB 281967 - "Computer Stops Responding (Hangs) During Setup, Installing Updates, or Adding New Hardware" (http://support.microsoft.com/?kbid=281967). I would strongly recommend that you contact Microsoft and mention 281967 and also 301540 and ask for a copy of the new ifsmgr.vxd v4.90.3003. You will then either be sent the file or told how and where to download a copy. There should be no charge for this call other than for the cost of the phone call. Alternatively do yourself and your PC a favour and dump System Doctor. -- Mike Maltby MS-MVP Bill Burruss wrote: I was installing a CD burner to a USB port. It installed but could not get it to make copies. I then checked device manager and saw no conflicts. I checked to see if all the wires were secure and noticed one was loose. I pushed it in and the add hardware wizard came on. The system then locked up. I then tried to open it in safe mode. That worked but when I went out of safe mode the add hardware wizard came back. I also tried to take the system back to a previous setting. I still got the add hardware wizard. Currently, I have taken it to a certified technician and he is having the same problem. He tried reinstalling Windows ME but ran into problems because Windows ME was as added as an upgrade from Windows 98. He recommends that I upgrade to Windows XP. The reason for this is because he feels adding something new may not fix the problem and maintain my data files. He feels that by reinstalling the other versions of Windows may not correct my problem. Do you have any advice? |
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