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#1
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No printers communicate due to "user intervention required"
In the process of simply adding a printer, somewhere I
started getting the red error message "user intervention required, use printer off line" whenever I click on a printer icon in the Printer Controls screen, and no printer is now able to communicate with windows. Something to do with network settings? My pc is not networked. How can I return to normal Windows to printer communication? Thanks for any ideas! |
#2
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No printers communicate due to "user intervention required"
Open the printers folder, right-click the printer, clear "Use printer offline". This
maybe in a different place in the 98 printer folder, however the dialog will still be the same. -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.mvps.org/msauer/ news://msnews.microsoft.com "Bryan" wrote in message ... In the process of simply adding a printer, somewhere I started getting the red error message "user intervention required, use printer off line" whenever I click on a printer icon in the Printer Controls screen, and no printer is now able to communicate with windows. Something to do with network settings? My pc is not networked. How can I return to normal Windows to printer communication? Thanks for any ideas! |
#3
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No printers communicate due to "user intervention required"
Thank you for the tip -However, when I try to clear "Use
printer offline", it just doesn't clear - just stays checked. Is there a way to unlock that? -----Original Message----- Open the printers folder, right-click the printer, clear "Use printer offline". This maybe in a different place in the 98 printer folder, however the dialog will still be the same. -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.mvps.org/msauer/ news://msnews.microsoft.com "Bryan" wrote in message ... In the process of simply adding a printer, somewhere I started getting the red error message "user intervention required, use printer off line" whenever I click on a printer icon in the Printer Controls screen, and no printer is now able to communicate with windows. Something to do with network settings? My pc is not networked. How can I return to normal Windows to printer communication? Thanks for any ideas! . |
#4
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No printers communicate due to "user intervention required"
After trying to uncheck "use printer off line" again, I
realize there is an info box saying "Cannot connect to this network printer- make sure your network is working properly and the network share you are connected to exists." And of course this PC has never been networked, other than sharing an internet connection through a router. Thank you again for your reply. -----Original Message----- Open the printers folder, right-click the printer, clear "Use printer offline". This maybe in a different place in the 98 printer folder, however the dialog will still be the same. -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.mvps.org/msauer/ news://msnews.microsoft.com "Bryan" wrote in message ... In the process of simply adding a printer, somewhere I started getting the red error message "user intervention required, use printer off line" whenever I click on a printer icon in the Printer Controls screen, and no printer is now able to communicate with windows. Something to do with network settings? My pc is not networked. How can I return to normal Windows to printer communication? Thanks for any ideas! . |
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