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#1
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Error When Booting Up
I keep getting an error that says "wtoolsa" has caused an
error in the KERNELL file. I know this is in IE6. How do I fix this proplem ??? Please e mail me if you can help. Tks in advance. Dale |
#2
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Error When Booting Up
Courtesy of MikeM.
Joan There have been multiple posts where users are experiencing this problem in the last couple of days and wtoolsa.exe appears to be new malware of some sort and could be a new form of the HuntBar parasite (http://www.doxdesk.com/parasite/HuntBar.html). It certainly doesn't form a part of the Win Me operating system. Boot to Safe Mode, open MSConfig (Start, Run, enter MSConfig in the box and click OK), open the Startup tab and uncheck the entry being used to launch wstoolsa.exe, possibly labelled something like WinTools. Empty your Temporary Internet Files - Control Panels | Internet Options | General | Delete Files and ensure that you check the box "Delete all offline content", then click OK and Apply. Now check Add/Remove Programs an uninstall any entry for WinTools. You should also delete the entire Wintools folder which is probably located as a sub-folder in C:\Program Files\Common Files or alternatively in C:\Windows\System. Now reboot back into Normal Mode and check your system for commercial parasites. This might be a good time to download yourself a copy of the free Ad-Aware 6.0 from Lavasoft (http://www.lavasoftusa.com/software/adaware/) and also SpyBot (http://www.safer-networking.org/) and scan your system for and remove all unwanted parasites, adware and spyware that might be hiding on your PC. I would suggest you download and run merijn's CWShredder which targets the CoolWebSearch parasite. CWShredder can be downloaded from (http://www.zerosrealm.com/downloads/CWShredder.zip or http://www.spywareinfo.com/~merijn/files/cwshredder.zip). Details of the many forms of the CoolWebSearch hijacker can be found at http://www.spywareinfo.com/~merijn/cwschronicles.html and also http://www.pestpatrol.com/pestinfo/c/cws.asp. If all else fails, and others have managed to fix the problem using the above suggestions, download a copy of HijackThis from (http://www.spywareinfo.com/~merijn/downloads.html). Create a folder called hijackthis on C: and copy the file you downloaded to that folder. Close as many applications as you can including all instances of Internet Explorer and then run hijackthis.exe and post back the log, provided that it isn't too long, to this thread, otherwise to the HijackThis Forum at http://www.spywareinfo.com/forums/ and hopefully this will enable someone to identify the cause of your problem. --? Mike Maltby MS-MVP "Dale" wrote in message ... I keep getting an error that says "wtoolsa" has caused an error in the KERNELL file. I know this is in IE6. How do I fix this proplem ??? Please e mail me if you can help. Tks in advance. Dale |
#3
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Error When Booting Up
-----Original Message----- I keep getting an error that says "wtoolsa" has caused an error in the KERNELL file. I know this is in IE6. How do I fix this proplem ??? Please e mail me if you can help. Tks in advance. Dale . I get the same message!!!! Started after I did a WIndows Update. Now I can't even do a Scan Disk!!! Please also email me |
#4
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Error When Booting Up
Dave wrote:
-----Original Message----- I keep getting an error that says "wtoolsa" has caused an error in the KERNELL file. I know this is in IE6. How do I fix this proplem ??? Please e mail me if you can help. Tks in advance. Dale . I get the same message!!!! Started after I did a WIndows Update. Now I can't even do a Scan Disk!!! Please also email me Please check the reply to the original post. Rick |
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