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#1
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Can't open IE
Yikes! I've tried everything I know, and still can't get
Internet Explorer to run. I *can* open a jpeg which displays under IE; it just won't connect with the Internet. The Problem: When I try to open Internet Explorer 6.0 under Windows 98, I get this error message for Explorer: This program has performed an illegal operation and will be shut down. (Yet no problem opening Explorer) Upon clicking Close, another error msg appears: An error has occurred in Internet Explorer. Internet Explorer will now close. Background: When this first happened yesterday, I ran Ad-Aware & Norton Disk Doctor. Got rid of some malware and fixed a couple of registries. Still no luck. Then I changed the desktop to "View as Web Page." The white screen of confusion appeared, and I clicked Restore Desktop. Then...wallpaper appeared on the desktop with a logo for the Boston Red Sox! How did this get on the computer? Wife is on Sox mailing list, could have been an email attachment (the wallpaper's properties showed the Red Sox' URL). The problem then disappeared till someone closed the Red Sox wallpaper. We again can't open Internet Explorer and the same error msgs still appear. I am posting this via Netscrape. All other apps seem to run ok. What I did this morning: Tossed the Red Sox wallpaper. Ran Norton Anti-virus, updated this a.m. (no infections) Ran Norton Disk Doctor (OK) Ran Ad-aware and tossed all cookies for good measure. (no malware) Downloaded and installed IE 6.0.2800 from MS site. Downloaded Explorer.exe from H-P recovery disk. Still can't open IE. Threw up my hands in despair and came here. What think you? Maybe there's a corrupt or missing .dll? Should I do a complete system recovery? Thanks for your ideas. --Bill |
#2
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Can you or can't you *open* the program, Internet Explorer?
You wrote that you "*can* open a jpeg which displays under IE; it just won't connect with the Internet". But then you write "When I try to open Internet Explorer 6.0..., I get this error message.." and "Still can't open IE"......so, can you or can't you open the program? When you get an "illegal operation" error message, click the "Details" button instead of the "Close" button, and post back with the exact details word for word, up to but not including the memory registers. When you ran Ad-Aware, did you first install the latest updatws? What version and build of Ad-Aware are you using? Download, unzip, and run Hijack This from one of these locations: http://computercops.biz/downloads-cat-14.html http://www.majorgeeks.com/downloads31.html http://www.spywareinfo.com/downloads...HijackThis.exe Unzip to a folder *other than* your Desktop or the Temp folder, double-click HijackThis.exe, and hit "Scan". When the scan is finished, the "Scan" button will change into a "Save Log" button. Press that, save the log somewhere you can find it (Desktop, My Documents, or similar). Most of what it lists will be harmless or even required, so do NOT fix anything yet. Copy the log files and paste them into a new post at: http://forum.aumha.org/viewforum.php?f=30 In your post, please state your problem clearly and what you've done so far to fix it. The folks there will tell you what to remove. See the "housekeeping" they ask you to complete before you post your log: http://aumha.org/forum/viewtopic.php?t=4075 A tutorial for using Hijack This is located he http://tomcoyote.com/hjt/ -- Glen Ventura, MS MVP W95/98 Systems http://dts-l.org/goodpost.htm "Bill Merrill" wrote in message ... Yikes! I've tried everything I know, and still can't get Internet Explorer to run. I *can* open a jpeg which displays under IE; it just won't connect with the Internet. The Problem: When I try to open Internet Explorer 6.0 under Windows 98, I get this error message for Explorer: This program has performed an illegal operation and will be shut down. (Yet no problem opening Explorer) Upon clicking Close, another error msg appears: An error has occurred in Internet Explorer. Internet Explorer will now close. Background: When this first happened yesterday, I ran Ad-Aware & Norton Disk Doctor. Got rid of some malware and fixed a couple of registries. Still no luck. Then I changed the desktop to "View as Web Page." The white screen of confusion appeared, and I clicked Restore Desktop. Then...wallpaper appeared on the desktop with a logo for the Boston Red Sox! How did this get on the computer? Wife is on Sox mailing list, could have been an email attachment (the wallpaper's properties showed the Red Sox' URL). The problem then disappeared till someone closed the Red Sox wallpaper. We again can't open Internet Explorer and the same error msgs still appear. I am posting this via Netscrape. All other apps seem to run ok. What I did this morning: Tossed the Red Sox wallpaper. Ran Norton Anti-virus, updated this a.m. (no infections) Ran Norton Disk Doctor (OK) Ran Ad-aware and tossed all cookies for good measure. (no malware) Downloaded and installed IE 6.0.2800 from MS site. Downloaded Explorer.exe from H-P recovery disk. Still can't open IE. Threw up my hands in despair and came here. What think you? Maybe there's a corrupt or missing .dll? Should I do a complete system recovery? Thanks for your ideas. --Bill |
#3
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Glen Ventura wrote: Can you or can't you *open* the program, Internet Explorer? You wrote that you "*can* open a jpeg which displays under IE; it just won't connect with the Internet". Glen, Thanks so much for the reply. I'll try to be as clear as possible. But then you write "When I try to open Internet Explorer 6.0..., I get this error message.." and "Still can't open IE"......so, can you or can't you open the program? When I click on the IE icon or choose IE from the Start menu, 1. the error msg from Explorer appears 2. when I close the error msg, another error msg appears, this time from IE telling me an error occurred. 3. At the same time, the minimize/undo_minimize button "Microsoft Internet Explorer" appears in the toolbar. 4. however, an IE browser window does not appear. So, no. I can't open the program in a fully functional way. When I click on a jpeg, it opens up under an IE window, tool bars and all, but I can't link to any favorites on the net. When you get an "illegal operation" error message, click the "Details" button instead of the "Close" button, and post back with the exact details word for word, up to but not including the memory registers. Details EXPLORER caused an invalid page fault in module unknown at 0000:013d5bf0. Registers: [registers not included, but I saved 'em if you want 'em] When you ran Ad-Aware, did you first install the latest updatws? yes What version and build of Ad-Aware are you using? Ad-aware 6 Personal, Build 6.181 Download, unzip, and run Hijack This from one of these locations: I'm on my way. Also, just after my original post, I downloaded and ran Spybot Search & Destroy (where did BDE come from?) It got rid of a bunch of junk, but still no IE. Best, Bill ---- http://computercops.biz/downloads-cat-14.html http://www.majorgeeks.com/downloads31.html http://www.spywareinfo.com/downloads...HijackThis.exe Unzip to a folder *other than* your Desktop or the Temp folder, double-click HijackThis.exe, and hit "Scan". When the scan is finished, the "Scan" button will change into a "Save Log" button. Press that, save the log somewhere you can find it (Desktop, My Documents, or similar). Most of what it lists will be harmless or even required, so do NOT fix anything yet. Copy the log files and paste them into a new post at: http://forum.aumha.org/viewforum.php?f=30 In your post, please state your problem clearly and what you've done so far to fix it. The folks there will tell you what to remove. See the "housekeeping" they ask you to complete before you post your log: http://aumha.org/forum/viewtopic.php?t=4075 A tutorial for using Hijack This is located he http://tomcoyote.com/hjt/ -- Glen Ventura, MS MVP W95/98 Systems http://dts-l.org/goodpost.htm "Bill Merrill" wrote in message ... Yikes! I've tried everything I know, and still can't get Internet Explorer to run. I *can* open a jpeg which displays under IE; it just won't connect with the Internet. The Problem: When I try to open Internet Explorer 6.0 under Windows 98, I get this error message for Explorer: This program has performed an illegal operation and will be shut down. (Yet no problem opening Explorer) Upon clicking Close, another error msg appears: An error has occurred in Internet Explorer. Internet Explorer will now close. Background: When this first happened yesterday, I ran Ad-Aware & Norton Disk Doctor. Got rid of some malware and fixed a couple of registries. Still no luck. Then I changed the desktop to "View as Web Page." The white screen of confusion appeared, and I clicked Restore Desktop. Then...wallpaper appeared on the desktop with a logo for the Boston Red Sox! How did this get on the computer? Wife is on Sox mailing list, could have been an email attachment (the wallpaper's properties showed the Red Sox' URL). The problem then disappeared till someone closed the Red Sox wallpaper. We again can't open Internet Explorer and the same error msgs still appear. I am posting this via Netscrape. All other apps seem to run ok. What I did this morning: Tossed the Red Sox wallpaper. Ran Norton Anti-virus, updated this a.m. (no infections) Ran Norton Disk Doctor (OK) Ran Ad-aware and tossed all cookies for good measure. (no malware) Downloaded and installed IE 6.0.2800 from MS site. Downloaded Explorer.exe from H-P recovery disk. Still can't open IE. Threw up my hands in despair and came here. What think you? Maybe there's a corrupt or missing .dll? Should I do a complete system recovery? Thanks for your ideas. --Bill . |
#4
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On Sun, 3 Oct 2004 09:09:47 -0700, "Bill Merrill"
scribbled some thoughts: NOTE: Best viewed in a fixed pitch font The problem then disappeared till someone closed the Red Sox wallpaper. We again can't open Internet Explorer and the same error msgs still appear. I am posting this via Netscrape. All other apps seem to run ok. Perhaps scan that wallpaper for a virus as it appears to be the source of your problems. -- Sincerely, | (©) (©) | ------ooo--(_)--ooo------ Andrew H. Carter | /// \\\ d(-_-)b | |
#5
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On Sun, 3 Oct 2004 12:06:10 -0700,
scribbled some thoughts: NOTE: Best viewed in a fixed pitch font Also, just after my original post, I downloaded and ran Spybot Search & Destroy (where did BDE come from?) It got rid of a bunch of junk, but still no IE. Borland Database Engine, probably from some installed software. -- Sincerely, | (©) (©) | ------ooo--(_)--ooo------ Andrew H. Carter | /// \\\ d(-_-)b | |
#6
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I said:
The problem then disappeared till someone closed the Red Sox wallpaper. We again can't open Internet Explorer and the same error msgs still appear. Andrew: Perhaps scan that wallpaper for a virus as it appears to be the source of your problems. Good idea, but I deleted the wallpaper last night. To all: I am running through the aumha procedures--housecleaning, etc., and will report back when I receive word on the Hijack This log file. Cheers/kippis! Bill |
#7
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BDE -
doxdesk.com: parasite: BDE: http://www.doxdesk.com/parasite/BDE.html b3d Projector - Bundled software removal instructions: http://www.kephyr.com/spywarescanner...or/index.phtml http://www.answersthatwork.com/Taskl...tasklist_b.htm I will forego any further advice till you have received instructions from the forum you Hijack This log. Please keep us informed. -- Glen Ventura, MS MVP W95/98 Systems http://dts-l.org/goodpost.htm wrote in message ... Glen Ventura wrote: Can you or can't you *open* the program, Internet Explorer? You wrote that you "*can* open a jpeg which displays under IE; it just won't connect with the Internet". Glen, Thanks so much for the reply. I'll try to be as clear as possible. But then you write "When I try to open Internet Explorer 6.0..., I get this error message.." and "Still can't open IE"......so, can you or can't you open the program? When I click on the IE icon or choose IE from the Start menu, 1. the error msg from Explorer appears 2. when I close the error msg, another error msg appears, this time from IE telling me an error occurred. 3. At the same time, the minimize/undo_minimize button "Microsoft Internet Explorer" appears in the toolbar. 4. however, an IE browser window does not appear. So, no. I can't open the program in a fully functional way. When I click on a jpeg, it opens up under an IE window, tool bars and all, but I can't link to any favorites on the net. When you get an "illegal operation" error message, click the "Details" button instead of the "Close" button, and post back with the exact details word for word, up to but not including the memory registers. Details EXPLORER caused an invalid page fault in module unknown at 0000:013d5bf0. Registers: [registers not included, but I saved 'em if you want 'em] When you ran Ad-Aware, did you first install the latest updatws? yes What version and build of Ad-Aware are you using? Ad-aware 6 Personal, Build 6.181 Download, unzip, and run Hijack This from one of these locations: I'm on my way. Also, just after my original post, I downloaded and ran Spybot Search & Destroy (where did BDE come from?) It got rid of a bunch of junk, but still no IE. Best, Bill ---- http://computercops.biz/downloads-cat-14.html http://www.majorgeeks.com/downloads31.html http://www.spywareinfo.com/downloads...HijackThis.exe Unzip to a folder *other than* your Desktop or the Temp folder, double-click HijackThis.exe, and hit "Scan". When the scan is finished, the "Scan" button will change into a "Save Log" button. Press that, save the log somewhere you can find it (Desktop, My Documents, or similar). Most of what it lists will be harmless or even required, so do NOT fix anything yet. Copy the log files and paste them into a new post at: http://forum.aumha.org/viewforum.php?f=30 In your post, please state your problem clearly and what you've done so far to fix it. The folks there will tell you what to remove. See the "housekeeping" they ask you to complete before you post your log: http://aumha.org/forum/viewtopic.php?t=4075 A tutorial for using Hijack This is located he http://tomcoyote.com/hjt/ -- Glen Ventura, MS MVP W95/98 Systems http://dts-l.org/goodpost.htm "Bill Merrill" wrote in message ... Yikes! I've tried everything I know, and still can't get Internet Explorer to run. I *can* open a jpeg which displays under IE; it just won't connect with the Internet. The Problem: When I try to open Internet Explorer 6.0 under Windows 98, I get this error message for Explorer: This program has performed an illegal operation and will be shut down. (Yet no problem opening Explorer) Upon clicking Close, another error msg appears: An error has occurred in Internet Explorer. Internet Explorer will now close. Background: When this first happened yesterday, I ran Ad-Aware & Norton Disk Doctor. Got rid of some malware and fixed a couple of registries. Still no luck. Then I changed the desktop to "View as Web Page." The white screen of confusion appeared, and I clicked Restore Desktop. Then...wallpaper appeared on the desktop with a logo for the Boston Red Sox! How did this get on the computer? Wife is on Sox mailing list, could have been an email attachment (the wallpaper's properties showed the Red Sox' URL). The problem then disappeared till someone closed the Red Sox wallpaper. We again can't open Internet Explorer and the same error msgs still appear. I am posting this via Netscrape. All other apps seem to run ok. What I did this morning: Tossed the Red Sox wallpaper. Ran Norton Anti-virus, updated this a.m. (no infections) Ran Norton Disk Doctor (OK) Ran Ad-aware and tossed all cookies for good measure. (no malware) Downloaded and installed IE 6.0.2800 from MS site. Downloaded Explorer.exe from H-P recovery disk. Still can't open IE. Threw up my hands in despair and came here. What think you? Maybe there's a corrupt or missing .dll? Should I do a complete system recovery? Thanks for your ideas. --Bill . |
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