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#1
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Recent "Blue Screen" problems
Hi all:
For the last couple of weeks I've been having frequent "blue screen" problems when attempting to use my browser (Firefox). Clicking on a link - say, in email - or attempting to open the browser directly sometimes results in a blue screen telling me WindowsME has encountered a problem. I can usually just hit a key and return to the desktop or email screen, but I can't get the browser open. The error codes displayed have been eiher "Error: 06 : 090F : 000045EB" or "Error: 06 : 0177 : 0000305A". Sometimes Outlook Express also freezes up. The only recent downloads have been Windows Updates and a slight improvement to Firefox. Anybody else encountering this issue, or have an idea about what's causing the problem? TIA. Tom Young |
#2
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Tom,
The problems you are seeing appear to be being caused by the 891711 hotfix with some users having major problems such as you are seeing and others, myself included, having none. The cause of the problems and BSODs seem to be related to the video chip and version of the driver on the box rather than the browser or other software installed. If you have installed the 891711 hotfix I would suggest that you consider uninstalling this patch and see if that resolves the problem. After you have uninstalled the patch check for, and if still present delete, the files KB891811.exe and Q891711.DLL which might remain in a folder named C:\Windows\System\KB891711. Alternatively use system restore to roll your system back to a checkpoint created before you downloaded and installed this patch. Out of curiosity what video card do you have installed in the affected box and what version driver is it using? -- http://www.microsoft.com/windowsxp/e...ts/nichol.mspx In memory of a very dear friend, Windows MVP Alex Nichol Mike Maltby MS-MVP TomYoung wrote: For the last couple of weeks I've been having frequent "blue screen" problems when attempting to use my browser (Firefox). Clicking on a link - say, in email - or attempting to open the browser directly sometimes results in a blue screen telling me WindowsME has encountered a problem. I can usually just hit a key and return to the desktop or email screen, but I can't get the browser open. The error codes displayed have been eiher "Error: 06 : 090F : 000045EB" or "Error: 06 : 0177 : 0000305A". Sometimes Outlook Express also freezes up. The only recent downloads have been Windows Updates and a slight improvement to Firefox. Anybody else encountering this issue, or have an idea about what's causing the problem? |
#3
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"Mike M" in
: Out of curiosity what video card do you have installed in the affected box and what version driver is it using? not sure about OP's hardware. mine's ati rage iic agp driver date: 03-18-1999 details file version: 4.11.2474 there's more info on dianostics [tab] status[button] |
#4
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TomYoung wrote:
Hi all: For the last couple of weeks I've been having frequent "blue screen" problems when attempting to use my browser (Firefox). Clicking on a link - say, in email - or attempting to open the browser directly sometimes results in a blue screen telling me WindowsME has encountered a problem. I can usually just hit a key and return to the desktop or email screen, but I can't get the browser open. The error codes displayed have been eiher "Error: 06 : 090F : 000045EB" or "Error: 06 : 0177 : 0000305A". Sometimes Outlook Express also freezes up. The only recent downloads have been Windows Updates and a slight improvement to Firefox. Anybody else encountering this issue, or have an idea about what's causing the problem? TIA. Tom Young See my post titled "Problem with latest Millennium Edition MS Security Updates." -- Regards from John Corliss |
#5
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Video card is an Xtasy Radeon 9600. Driver (ATI2DRAG.DRV) is from ATI
Technologies, file version 4.14.01.9138. I completely removed Firefox and reinstalled version 1.0.1 to see if that'll help. If the blue screen continues to show up I'll follow your recommendations. Thanks. |
#6
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Very similar problem, though I usually get a blue screen. I have,
however, occasionally seen the black screen, too, requiring a complete reboot. Thanks. |
#7
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https://support.ati.com/ics/support/...ge&folderID=27
-- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm http://www.microsoft.com/athome/secu...t/default.aspx In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "TomYoung" wrote in message ups.com... Video card is an Xtasy Radeon 9600. Driver (ATI2DRAG.DRV) is from ATI Technologies, file version 4.14.01.9138. I completely removed Firefox and reinstalled version 1.0.1 to see if that'll help. If the blue screen continues to show up I'll follow your recommendations. Thanks. |
#8
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" in :
ati rage iic agp driver date: 03-18-1999 details file version: 4.11.2474 addendum. this is the same ver avail on ati, although there the file is dated 1998 |
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