Win Media Player 9 won't work with my Win98SE

I'd like to know what's wrong with my Windows Media Player 9-- why it
won't work and how to fix it.

I once had Win98 1st Edition, and then upgraded to Win98SE about 2 months
ago. I had stripped out IE years ago from my system because I once only
favored Netscape and now, for some years, only Firefox. I recently
installed IE just to get Windows Media Player 9. Then I used 98Lite to get
rid of IE. All seems to be fine but when I want to use, while online, my
Windows Media Player 9 it always says:

"Windows Media Player can't play the file because there's a problem with
your sound device. There may not be a sound device installed on your
computer, it may be in use by another program, or it may not be functioning
properly." Well I don't see any other program using the sound device.

Perhaps oddly, my Real Player works and the simple Win98SE CD player works,
and I have system sounds so there's nothing wrong with my sound card. [The
Everest system analyst app says I have "DirectX, v. 4.09.00.0904 (DirectX
9.0c)" and "Audio Adapter Intel 82801AA I/O Controller Hub - AC'97 Audio
Adapter [B-1]".]

When I turn to my Windows Help to look at Sound Troubleshooter, I see a
list of radio button items. I pick the closest one ("I receive the error
message: 'The CD Audio device is in use by another application.' ") and
when I click "Next", there's a blank help screen-- no help at all. [I
suppose when I got rid of IE some help info vanished.] [How would I get
that help info back without installing IE?]

What do I have to do to get Windows Media Player 9 to work?


Thanks

[To reply to me, drop one ' i ' from address.]

..............

From the Everest app, on my system:


Operating System: Microsoft Windows 98 SE
OS Service Pack -
DirectX 4.09.00.0904 (DirectX 9.0c)

Motherboard
CPU Type Intel Pentium IIIE, 800 MHz (6 x 133)
Motherboard Name IBM 6594A3U
Motherboard Chipset Intel Camino i820
System Memory 384 MB
BIOS Type IBM (03/30/01)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Display
Video Adapter SR9 Xtreme - 16MB SGRAM (16 MB)
3D Accelerator S3 Savage4
Monitor IBM 6332 E74 [17" CRT] (66-G2348)

Multimedia
Audio Adapter Intel 82801AA I/O Controller Hub - AC'97 Audio Adapter [B-1]

Storage
IDE Controller Intel(r) 82801AA Ultra ATA Controller
IDE Controller Primary IDE controller (dual fifo)
IDE Controller Secondary IDE controller (dual fifo)
Floppy Drive GENERIC NEC FLOPPY DISK
Disk Drive GENERIC IDE DISK TYPE7
Optical Drive SAMSUNG CD-ROM SC-148F (48x CD-ROM)
SMART Hard Disks Status OK

Partitions
C: (FAT32) 13619 MB (11613 MB free)
D: (FAT32) 5824 MB (5824 MB free)
Total Size 19.0 GB (17.0 GB free)

Input
Keyboard Standard 101/102-Key or Microsoft Natural Keyboard
Mouse IBM Mouse

Network
Network Adapter PPP Adapter. (4.159.181.227)
Modem SupraMAX 56i Voice PCI

Peripherals
Printer HP Deskjet 932c series
USB1 Controller Intel 82801AA I/O Controller Hub - USB Controller [B-1]

"Stan" wrote in message
...
| I'd like to know what's wrong with my Windows Media Player 9-- why it
| won't work and how to fix it.
|
| I once had Win98 1st Edition, and then upgraded to Win98SE about 2
months
| ago. I had stripped out IE years ago from my system because I once
only
| favored Netscape and now, for some years, only Firefox. I recently
| installed IE just to get Windows Media Player 9. Then I used 98Lite to
get
| rid of IE. All seems to be fine but when I want to use, while online,
my
| Windows Media Player 9 it always says:
|
| "Windows Media Player can't play the file because there's a problem
with
| your sound device. There may not be a sound device installed on your
| computer, it may be in use by another program, or it may not be
functioning
| properly." Well I don't see any other program using the sound device.

http://support.microsoft.com/kb/843509
Frequently asked questions about how to troubleshoot issues in Windows
Media Player

| Perhaps oddly, my Real Player works and the simple Win98SE CD player
works,
| and I have system sounds so there's nothing wrong with my sound card.
[The
| Everest system analyst app says I have "DirectX, v. 4.09.00.0904
(DirectX
| 9.0c)" and "Audio Adapter Intel 82801AA I/O Controller Hub - AC'97
Audio
| Adapter [B-1]".]

"START button, Run, DxDiag"
That is DirectX. Does it have a complaint about the sound device?

| When I turn to my Windows Help to look at Sound Troubleshooter, I see
a
| list of radio button items. I pick the closest one ("I receive the
error
| message: 'The CD Audio device is in use by another application.' ")
and
| when I click "Next", there's a blank help screen-- no help at all. [I
| suppose when I got rid of IE some help info vanished.] [How would I
get
| that help info back without installing IE?]
|
| What do I have to do to get Windows Media Player 9 to work?

http://support.microsoft.com/kb/811982/en-us
How to troubleshoot playback in Windows Media Player 9

|
| Thanks
|
| [To reply to me, drop one ' i ' from address.]
|
| .............
|
| From the Everest app, on my system:
|
|
| Operating System: Microsoft Windows 98 SE
| OS Service Pack -
| DirectX 4.09.00.0904 (DirectX 9.0c)
|
| Motherboard
| CPU Type Intel Pentium IIIE, 800 MHz (6 x 133)
| Motherboard Name IBM 6594A3U
| Motherboard Chipset Intel Camino i820
| System Memory 384 MB
| BIOS Type IBM (03/30/01)
| Communication Port Communications Port (COM1)
| Communication Port Communications Port (COM2)
| Communication Port ECP Printer Port (LPT1)
|
| Display
| Video Adapter SR9 Xtreme - 16MB SGRAM (16 MB)
| 3D Accelerator S3 Savage4
| Monitor IBM 6332 E74 [17" CRT] (66-G2348)
|
| Multimedia
| Audio Adapter Intel 82801AA I/O Controller Hub - AC'97 Audio Adapter
[B-1]
|
| Storage
| IDE Controller Intel(r) 82801AA Ultra ATA Controller
| IDE Controller Primary IDE controller (dual fifo)
| IDE Controller Secondary IDE controller (dual fifo)
| Floppy Drive GENERIC NEC FLOPPY DISK
| Disk Drive GENERIC IDE DISK TYPE7
| Optical Drive SAMSUNG CD-ROM SC-148F (48x CD-ROM)
| SMART Hard Disks Status OK
|
| Partitions
| C: (FAT32) 13619 MB (11613 MB free)
| D: (FAT32) 5824 MB (5824 MB free)
| Total Size 19.0 GB (17.0 GB free)
|
| Input
| Keyboard Standard 101/102-Key or Microsoft Natural Keyboard
| Mouse IBM Mouse
|
| Network
| Network Adapter PPP Adapter. (4.159.181.227)
| Modem SupraMAX 56i Voice PCI
|
| Peripherals
| Printer HP Deskjet 932c series
| USB1 Controller Intel 82801AA I/O Controller Hub - USB Controller
[B-1]

| When I turn to my Windows Help to look at Sound Troubleshooter, I see
a
| list of radio button items. I pick the closest one ("I receive the
error
| message: 'The CD Audio device is in use by another application.' ")
and
| when I click "Next", there's a blank help screen-- no help at all. [I
| suppose when I got rid of IE some help info vanished.] [How would I
get
| that help info back without installing IE?]

Every cumulative IE critical Windows Update will take your
Troubleshooters away, for security reasons.

http://support.microsoft.com/?kbid=188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it, but it doesn't always work. So, here is how to get them back
when offline...

NOTE: This first step undoes a security measure put into one/two files
that will not get reinstated by the undo .reg that follows. The .reg's
only disable/enable the kill bit.

(1) "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install".
You still won't have the Troubleshooters yet.
(2) "START button, Run, RegEdit"
(3) Navigate to...

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

....this way...
(a) Click plus signs, beginning with "HKEY_LOCAL_MACHINE",
& ending with "ActiveX Compatibility".
(b) Click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in the left
pane. Now, you see "Compatibility Flags 0x00000400 (1024)" in the
right pane.
(c) Use Regedit's "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is open...
all the items in the right pane & all sub-keys in the left pane (if
there is a plus sign to the one selected). Give it a name & location of
your choosing, even to the Desktop or My Documents. Name that one
"NoTrouble.reg". It will look like...

....Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

....End.......

(d) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg".
(e) Make a copy of it called "Trouble.reg".
(f) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

....Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

....End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility". Make
sure it looks that way in Notepad, before you click to Save. Also, you
must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will
give you security by taking them away. Remember to undo it, after you
are done looking at the Troubleshooters. If you don't undo it, Windows
Update will unnecessarily offer the latest cumulative IE critical to you
on your next visit.

By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the "Set
Default" button. Now, when you click a ".reg" file, it will open in
Notepad for examination. To merge it into the Registry, R-Clk it &
select "Merge".


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Stan" wrote in message
...
| I'd like to know what's wrong with my Windows Media Player 9-- why it
| won't work and how to fix it.
|
| I once had Win98 1st Edition, and then upgraded to Win98SE about 2
months
| ago. I had stripped out IE years ago from my system because I once
only
| favored Netscape and now, for some years, only Firefox. I recently
| installed IE just to get Windows Media Player 9. Then I used 98Lite to
get
| rid of IE. All seems to be fine but when I want to use, while online,
my
| Windows Media Player 9 it always says:
|
| "Windows Media Player can't play the file because there's a problem
with
| your sound device. There may not be a sound device installed on your
| computer, it may be in use by another program, or it may not be
functioning
| properly." Well I don't see any other program using the sound device.
|
| Perhaps oddly, my Real Player works and the simple Win98SE CD player
works,
| and I have system sounds so there's nothing wrong with my sound card.
[The
| Everest system analyst app says I have "DirectX, v. 4.09.00.0904
(DirectX
| 9.0c)" and "Audio Adapter Intel 82801AA I/O Controller Hub - AC'97
Audio
| Adapter [B-1]".]
|
| When I turn to my Windows Help to look at Sound Troubleshooter, I see
a
| list of radio button items. I pick the closest one ("I receive the
error
| message: 'The CD Audio device is in use by another application.' ")
and
| when I click "Next", there's a blank help screen-- no help at all. [I
| suppose when I got rid of IE some help info vanished.] [How would I
get
| that help info back without installing IE?]
|
| What do I have to do to get Windows Media Player 9 to work?
|
|
| Thanks
|
| [To reply to me, drop one ' i ' from address.]
|
| .............
|
| From the Everest app, on my system:
|
|
| Operating System: Microsoft Windows 98 SE
| OS Service Pack -
| DirectX 4.09.00.0904 (DirectX 9.0c)
|
| Motherboard
| CPU Type Intel Pentium IIIE, 800 MHz (6 x 133)
| Motherboard Name IBM 6594A3U
| Motherboard Chipset Intel Camino i820
| System Memory 384 MB
| BIOS Type IBM (03/30/01)
| Communication Port Communications Port (COM1)
| Communication Port Communications Port (COM2)
| Communication Port ECP Printer Port (LPT1)
|
| Display
| Video Adapter SR9 Xtreme - 16MB SGRAM (16 MB)
| 3D Accelerator S3 Savage4
| Monitor IBM 6332 E74 [17" CRT] (66-G2348)
|
| Multimedia
| Audio Adapter Intel 82801AA I/O Controller Hub - AC'97 Audio Adapter
[B-1]
|
| Storage
| IDE Controller Intel(r) 82801AA Ultra ATA Controller
| IDE Controller Primary IDE controller (dual fifo)
| IDE Controller Secondary IDE controller (dual fifo)
| Floppy Drive GENERIC NEC FLOPPY DISK
| Disk Drive GENERIC IDE DISK TYPE7
| Optical Drive SAMSUNG CD-ROM SC-148F (48x CD-ROM)
| SMART Hard Disks Status OK
|
| Partitions
| C: (FAT32) 13619 MB (11613 MB free)
| D: (FAT32) 5824 MB (5824 MB free)
| Total Size 19.0 GB (17.0 GB free)
|
| Input
| Keyboard Standard 101/102-Key or Microsoft Natural Keyboard
| Mouse IBM Mouse
|
| Network
| Network Adapter PPP Adapter. (4.159.181.227)
| Modem SupraMAX 56i Voice PCI
|
| Peripherals
| Printer HP Deskjet 932c series
| USB1 Controller Intel 82801AA I/O Controller Hub - USB Controller
[B-1]

Exactly.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"mae" wrote in message
...
With the changes you have made to your system, I would expect you to have
problems with WMP 9.
--
mae

"Stan" wrote in message
...
| I'd like to know what's wrong with my Windows Media Player 9-- why it
| won't work and how to fix it.
|
| I once had Win98 1st Edition, and then upgraded to Win98SE about 2 months
| ago. I had stripped out IE years ago from my system because I once only
| favored Netscape and now, for some years, only Firefox. I recently
| installed IE just to get Windows Media Player 9. Then I used 98Lite to get
| rid of IE. All seems to be fine but when I want to use, while online, my
| Windows Media Player 9 it always says:
|
| "Windows Media Player can't play the file because there's a problem with
| your sound device. There may not be a sound device installed on your
| computer, it may be in use by another program, or it may not be
functioning
| properly." Well I don't see any other program using the sound device.
|
| Perhaps oddly, my Real Player works and the simple Win98SE CD player
works,
| and I have system sounds so there's nothing wrong with my sound card. [The
| Everest system analyst app says I have "DirectX, v. 4.09.00.0904 (DirectX
| 9.0c)" and "Audio Adapter Intel 82801AA I/O Controller Hub - AC'97 Audio
| Adapter [B-1]".]
|
| When I turn to my Windows Help to look at Sound Troubleshooter, I see a
| list of radio button items. I pick the closest one ("I receive the error
| message: 'The CD Audio device is in use by another application.' ") and
| when I click "Next", there's a blank help screen-- no help at all. [I
| suppose when I got rid of IE some help info vanished.] [How would I get
| that help info back without installing IE?]
|
| What do I have to do to get Windows Media Player 9 to work?
|
|
| Thanks
|
| [To reply to me, drop one ' i ' from address.]
|
| .............
|
| From the Everest app, on my system:
|
|
| Operating System: Microsoft Windows 98 SE
| OS Service Pack -
| DirectX 4.09.00.0904 (DirectX 9.0c)
|
| Motherboard
| CPU Type Intel Pentium IIIE, 800 MHz (6 x 133)
| Motherboard Name IBM 6594A3U
| Motherboard Chipset Intel Camino i820
| System Memory 384 MB
| BIOS Type IBM (03/30/01)
| Communication Port Communications Port (COM1)
| Communication Port Communications Port (COM2)
| Communication Port ECP Printer Port (LPT1)
|
| Display
| Video Adapter SR9 Xtreme - 16MB SGRAM (16 MB)
| 3D Accelerator S3 Savage4
| Monitor IBM 6332 E74 [17" CRT] (66-G2348)
|
| Multimedia
| Audio Adapter Intel 82801AA I/O Controller Hub - AC'97 Audio Adapter [B-1]
|
| Storage
| IDE Controller Intel(r) 82801AA Ultra ATA Controller
| IDE Controller Primary IDE controller (dual fifo)
| IDE Controller Secondary IDE controller (dual fifo)
| Floppy Drive GENERIC NEC FLOPPY DISK
| Disk Drive GENERIC IDE DISK TYPE7
| Optical Drive SAMSUNG CD-ROM SC-148F (48x CD-ROM)
| SMART Hard Disks Status OK
|
| Partitions
| C: (FAT32) 13619 MB (11613 MB free)
| D: (FAT32) 5824 MB (5824 MB free)
| Total Size 19.0 GB (17.0 GB free)
|
| Input
| Keyboard Standard 101/102-Key or Microsoft Natural Keyboard
| Mouse IBM Mouse
|
| Network
| Network Adapter PPP Adapter. (4.159.181.227)
| Modem SupraMAX 56i Voice PCI
|
| Peripherals
| Printer HP Deskjet 932c series
| USB1 Controller Intel 82801AA I/O Controller Hub - USB Controller [B-1]

Dump it, get a real Audio player.
http://www.jetaudio.com/

go to bottom of page and get Basic... it craps
on micro stuff.

jez wrote:
Dump it, get a real Audio player.
http://www.jetaudio.com/

go to bottom of page and get Basic... it craps
on micro stuff.



Care to provide more information to back up your argument

--
Dan W.

Computer User

Care to provide more information to back up your argument

--
Dan W.

Computer User

Sure Dan.............
D/Load it and test it for yourself........ cant get better info than
that!!

On Sat, 7 Oct 06, PCR wrote:

...............

| Perhaps oddly, my Real Player works and the simple Win98SE CD player
works, | and I have system sounds so there's nothing wrong with my sound card.
[The | Everest system analyst app says I have "DirectX, v. 4.09.00.0904
(DirectX | 9.0c)" and "Audio Adapter Intel 82801AA I/O Controller Hub - AC'97
Audio | Adapter [B-1]".]

"START button, Run, DxDiag"
That is DirectX. Does it have a complaint about the sound device?

I don't know if it's actually complaining about the sound device. When I
run DxDiag, I first see this error:

"DxDiag Error
Error: Problem getting extra sound info, result code=0x80004005 (Generic
failure)"

Then, after I 'OK' the above, I get:

"DirectX Diagnostic Tool
DxDiag has detected that there may have been a problem accessing
DirectShow the last time this program was used. Would you like to bypass
DirectShow this time? Yes/No"

I pick "Yes".

I next look at the DirectX files tab in DxDiag and see "No problems found".


Does the above help you help me get my Win Media Player 9 to work?


[To reply directly to me, drop one ' i ' from address.]


Thanks

"Stan" wrote in message
news

I don't know if it's actually complaining about the sound device. When I
run DxDiag, I first see this error:

"DxDiag Error
Error: Problem getting extra sound info, result code=0x80004005 (Generic
failure)"

Then, after I 'OK' the above, I get:

"DirectX Diagnostic Tool
DxDiag has detected that there may have been a problem accessing
DirectShow the last time this program was used. Would you like to bypass
DirectShow this time? Yes/No"

I pick "Yes".

I next look at the DirectX files tab in DxDiag and see "No problems
found".

Does the above help you help me get my Win Media Player 9 to work?

Do you have McAfee firewall &/or anti-virus enabled ?

I have seen posts which mention those as being the cause of that warning.

[Despite the terminology used, it isn't actually an ERROR message;
it is a WARNING message. There's obviously nothing wrong
with having a firewall &/or antiviral protection enabled].

"Stan" wrote in message
news | On Sat, 7 Oct 06, PCR wrote:
|
| ...............
|
| | Perhaps oddly, my Real Player works and the simple Win98SE CD
player
| works, | and I have system sounds so there's nothing wrong with my
sound card.

But those may be different sound drivers involved.

| [The | Everest system analyst app says I have "DirectX, v.
4.09.00.0904
| (DirectX | 9.0c)" and "Audio Adapter Intel 82801AA I/O Controller
Hub - AC'97
| Audio | Adapter [B-1]".]

That is most up-to-date, & it seems to have performed well.

| "START button, Run, DxDiag"
| That is DirectX. Does it have a complaint about the sound device?
|
| I don't know if it's actually complaining about the sound device. When
I
| run DxDiag, I first see this error:
|
| "DxDiag Error
| Error: Problem getting extra sound info, result code=0x80004005
(Generic
| failure)"

That sounds close enough to me, & it confirms what WMP seemed to say.
Below, I post everything I know about sound drivers.

| Then, after I 'OK' the above, I get:
|
| "DirectX Diagnostic Tool
| DxDiag has detected that there may have been a problem accessing
| DirectShow the last time this program was used. Would you like to
bypass
| DirectShow this time? Yes/No"

This sounds like video drivers also are mussed, but perhaps click "no"
next time for a confirmation. In the end, you may need to un/re-install
video drivers too.

| I pick "Yes".
|
| I next look at the DirectX files tab in DxDiag and see "No problems
found".

DirectX files are all there, then. Nothing wrong with DirectX.

| Does the above help you help me get my Win Media Player 9 to work?

I would start with sound drivers & progress to video if necessary. But
there may be something in what mae has said, that you dleted too much of
IE.

| [To reply directly to me, drop one ' i ' from address.]
|
|
| Thanks

You are welcome. Here is basically all I know of audio, except you may
also look at a list of audio devices/drivers in Device Manager. If you
go that way, BETTER be sure of what you've got now, so that you may
change back to it. To see what you've got now...

(a) "Control Panel, System, Device Manager tab, Sound Video & Game
Controllers branch".
(b) D-Clk the devices under it, each in turn, for Properties.
(c) Click the Driver tab, & then click the "Update Driver button".
(d) Bolt "Display a list..", & click "Next".
What shows up in the "Models" box?
(e) Finally, bolt "Show all hardware".
What is lit up in both the left & right panes?

That is what is currently installed & active. If you choose others from
the left/right panes (& click "Next"), it will constitute an uninstall
of the old & an install of the new. Well, here is all I know...

With the computer off, un/re-plug all audio wires.

Well, try "START, Run, CDPLAYER". It is simpler than, for instance, WMP.
If you get sound there, then it's a setting in WMP, or whatever, at
fault.

(1) Is the sound muted? D-Clk the speaker icon in the Tray to see. If no
speaker is there, then "START button, Settings, Control Panel,
Multimedia", & check the box for it at bottom.

(2) "Control Panel, Add/Remove Programs, Windows Setup tab, Multimedia,
Volume Control". If it is shown as installed (checked), then uncheck it,
OK your way out, & even perhaps reboot. Then, do it all again, but this
time CHECK it.

(3) In my case, the volume control appears to be part of my audio
drivers...

When I do the following procedure, I am asked to supply drivers during
boot. I bypass the request, & end up with none. Then, I run an .exe
downloaded from Compaq, which puts them back in. Or, I go to a folder &
click a Setup.exe in there, when I want the older drivers.

The point is-- YOU may have to do it that way too. So, prepare.

(a) Boot to Safe Mode. (Enable Startup Menu at "START, Run, MSConfig,
Advanced button.)
(b) "Control Panel, System, Device Manager tab".
(c) Open the "Sound, video & game controllers" branch, & delete all
devices under it. This is meant to eliminate "ghosts" of drivers past,
which are invisible in Normal Mode.
(d) Reboot to Normal Mode.
(e) Install your Sound Drivers, if they haven't automatically been
detected.

(4) If you are sure of Audio drivers you may have downloaded, that you
do have a method to reinstall them, then consider...

(a) "Control Panel, Add/Remove Programs, Install/Uninstall tab"
(b) If your Audio driver is mentioned there, uninstall it before
installing the new.