No sound unless started in Safe mode (WinME)

Running Win ME, Creative Labs SB Live! 5.1

I just put this sound card in, and there's no sound. I called Creative about
10 times, finally found it's loaded and installed correctly. We determined
together that it's probably a problem with my system.ini file, because when
I load the PC in safe mode the sound works. When I say safe mode, what I do
is go into msconfig, choose Selective Startup, and deselect all the options
underneath Selective Startup. When I restart under this mode, the sound is
loud and clear.

Can anyone help me?


Doug

Sounds like your Sound Card driver is no longer being properly recognised,
is incorrectly set-up, or is corrupted. You need to re-install your Creative
software.

Boot into Safe Mode and if necessary, uninstall your Creative software in
Control Panel \ Add/Remove Programs. Then in Device Manager, 'Remove'
any/all "Sound, video and game controllers", shut down and re-boot.

WinMe *should* re-detect (Plug&Play) your Creative sound card and then ask
you for the Creative CD to install the 'correct' drivers.

BTW - when you say "I just put this sound card in", was that to replace an
existing 'on-board' sound device? If so, did you remember to uninstall it
and disable it in the BIOS??

HTH and good luck

Mart


"Doug" wrote in message
...
Running Win ME, Creative Labs SB Live! 5.1

I just put this sound card in, and there's no sound. I called Creative
about
10 times, finally found it's loaded and installed correctly. We determined
together that it's probably a problem with my system.ini file, because
when
I load the PC in safe mode the sound works. When I say safe mode, what I
do
is go into msconfig, choose Selective Startup, and deselect all the
options
underneath Selective Startup. When I restart under this mode, the sound is
loud and clear.

Can anyone help me?


Doug

I don't think it was on-board, it was in a PCI slot. Do I still need to
disable it in BIOS?




BTW - when you say "I just put this sound card in", was that to replace
an
existing 'on-board' sound device? If so, did you remember to uninstall it
and disable it in the BIOS??

If it was a PCI card then you don't have to disable it in the BIOS. That
only applies to an 'on-board' device.

However, the fact that you replaced an existing PCI card means that the
original drivers were probably still lurking on your hard disk, or more
importantly their presence being recorded in the Registry - hence my
previous advice:-

"Boot into Safe Mode and ..... in Device Manager, 'Remove' any/ALL "Sound,
video and game controllers", shut down and re-boot."

Good luck

Mart


"Doug" wrote in message
news:dEDCc.20585$wS2.8442@okepread03...
I don't think it was on-board, it was in a PCI slot. Do I still need to
disable it in BIOS?




BTW - when you say "I just put this sound card in", was that to
replace
an
existing 'on-board' sound device? If so, did you remember to uninstall
it
and disable it in the BIOS??

I have deleted all Sound Video and Game controllers. Twice, maybe even three
times.

Can anyone offer any help with regards to the system.ini file?


"Mart" wrote in message
...
If it was a PCI card then you don't have to disable it in the BIOS. That
only applies to an 'on-board' device.

However, the fact that you replaced an existing PCI card means that the
original drivers were probably still lurking on your hard disk, or more
importantly their presence being recorded in the Registry - hence my
previous advice:-

"Boot into Safe Mode and ..... in Device Manager, 'Remove' any/ALL
"Sound,
video and game controllers", shut down and re-boot."

Good luck

Mart


"Doug" wrote in message
news:dEDCc.20585$wS2.8442@okepread03...
I don't think it was on-board, it was in a PCI slot. Do I still need to
disable it in BIOS?




BTW - when you say "I just put this sound card in", was that to
replace
an
existing 'on-board' sound device? If so, did you remember to
uninstall
it
and disable it in the BIOS??

Yes - but did you do it in SAFE MODE??? - it makes a difference!

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/f.../Mar27pmvp.asp

"Doug" wrote in message
...
I have deleted all Sound Video and Game controllers. Twice, maybe even
three
times.


"Mart" wrote in message
...

However, the fact that you replaced an existing PCI card means that the
original drivers were probably still lurking on your hard disk, or more
importantly their presence being recorded in the Registry - hence my
previous advice:-

"Boot into Safe Mode and ..... in Device Manager, 'Remove' any/ALL
"Sound,
video and game controllers", shut down and re-boot."

Good luck

Mart

Yes I did it in safe mode.




"Noel Paton" wrote in message
...
Yes - but did you do it in SAFE MODE??? - it makes a difference!

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/f.../Mar27pmvp.asp

"Doug" wrote in message
...
I have deleted all Sound Video and Game controllers. Twice, maybe even
three
times.


"Mart" wrote in message
...

However, the fact that you replaced an existing PCI card means that
the
original drivers were probably still lurking on your hard disk, or
more
importantly their presence being recorded in the Registry - hence my
previous advice:-

"Boot into Safe Mode and ..... in Device Manager, 'Remove' any/ALL
"Sound,
video and game controllers", shut down and re-boot."

Good luck

Mart

In fact, I followed Creative Labs' instructions to the letter for removing
old drivers and installing new ones. See the following Solution ID from
Creative...(SID1359)

http://dmzweb4.europe.creative.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=358,E=0000000000015154937,K=1963,Sxi=0,ws=http ://us.creative.com/",case=1359,Question255=obj(12008)bj(12494)





"Doug" wrote in message
news:kjVCc.21121$wS2.5505@okepread03...
Yes I did it in safe mode.




"Noel Paton" wrote in message
...
Yes - but did you do it in SAFE MODE??? - it makes a difference!

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to
NG's
or
http://www.microsoft.com/presspass/f.../Mar27pmvp.asp

"Doug" wrote in message
...
I have deleted all Sound Video and Game controllers. Twice, maybe even
three
times.


"Mart" wrote in message
...

However, the fact that you replaced an existing PCI card means that
the
original drivers were probably still lurking on your hard disk, or
more
importantly their presence being recorded in the Registry - hence my
previous advice:-

"Boot into Safe Mode and ..... in Device Manager, 'Remove' any/ALL
"Sound,
video and game controllers", shut down and re-boot."

Good luck

Mart

OK, let's go back a few steps:

I'm not too sure what you mean in your first post about being in Safe Mode,
so can you please confirm the following:

You say that the sound works in Safe Mode, so you can play .wav files and
..mid files - but NOT audio CD's (CD drivers don't load in Safe Mode!)?

Try booting into Safe Mode using the official method, (i.e. Ctrl or F8 at
bootup) and confirm the previous sentence.

In Normal Mode, can you play ANY of the above (including audio CD's)? Do you
hear the WinMe 'fanfare' as Windows opens?

Mart



"Doug" wrote in message
...
In fact, I followed Creative Labs' instructions to the letter for removing
old drivers and installing new ones. See the following Solution ID from
Creative...(SID1359)


http://dmzweb4.europe.creative.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=358,E=0000000000015154937,K=1963,Sxi=0,ws=http ://us.creative.com/",case=1359,Question255=obj(12008)bj(12494)





"Doug" wrote in message
news:kjVCc.21121$wS2.5505@okepread03...
Yes I did it in safe mode.




"Noel Paton" wrote in message
...
Yes - but did you do it in SAFE MODE??? - it makes a difference!

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to
NG's
or
http://www.microsoft.com/presspass/f.../Mar27pmvp.asp

"Doug" wrote in message
...
I have deleted all Sound Video and Game controllers. Twice, maybe
even
three
times.


"Mart" wrote in message
...

However, the fact that you replaced an existing PCI card means
that
the
original drivers were probably still lurking on your hard disk, or
more
importantly their presence being recorded in the Registry - hence
my
previous advice:-

"Boot into Safe Mode and ..... in Device Manager, 'Remove'
any/ALL
"Sound,
video and game controllers", shut down and re-boot."

Good luck

Mart

When I start in safe mode using F8 at bootup, I get no sound at all (no
WinME "fanfare", no mp3, no CD's)

When I start without the startup files, I get all the audio I need. I do
this by going into msconfig, check Selective Startup, and deselect all the
options underneath it, such as: "Process System.ini file" "Process Win.ini
file" "Load static VxDs" "Load Startup Group Items" "Load environment
variables"


Doug


"Mart" wrote in message
...
OK, let's go back a few steps:

I'm not too sure what you mean in your first post about being in Safe
Mode,
so can you please confirm the following:

You say that the sound works in Safe Mode, so you can play .wav files and
.mid files - but NOT audio CD's (CD drivers don't load in Safe Mode!)?

Try booting into Safe Mode using the official method, (i.e. Ctrl or F8 at
bootup) and confirm the previous sentence.

In Normal Mode, can you play ANY of the above (including audio CD's)? Do
you
hear the WinMe 'fanfare' as Windows opens?

Mart