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#1
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"Printers" moved to Device Manager
Thanks to Hewlett-Packard's so-called "tech" so-called "support," my
computer is now left unable to install any printer. When I "add printer" from the PRINTERS folder, and the wizard does some file copying, but the newly added printer does not appear in the PRINTERS folder, but rather in the device manager (under a line for "printers", as though it was some new hardware device). Same happens when I try to install that insufferable HP 1220 printer from the CD-Rom. The HP so-called tech who got me into this situation -- my computer was working just fine before he started uninstalling-reinstalling-uninstalling-reinstalling -- now says "reinstall Windows" -- the usual techies'-last-gasp when they've run out of flowchart. I'd really, really, really, prefer not to have to reconfigure my entire computer (extensively personalized toobars, preferences, desktop and customization of all sorts) . . . all on account of an inferior printer and software. It appears that somewhere Win98 must be telling the ADD PRINTERS wizard to disply the resulting icons in Device Manger, instead of the printer's folder. Perhaps a registry line? Or a specific file(s) which can be retrieved from the .cabs? Does anyone have a clue? GSCheyenne P.S. I'm posting copies of this message on the "printing," "registry," "setup" and "general" boards, in the hope that someone who can help will see it. Many thanks. |
#2
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Completely remove the printer and then reinstall it following the
instructions from HP How to clean up printer drivers http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm PattyL "RJL" wrote in message link.net... Thanks to Hewlett-Packard's so-called "tech" so-called "support," my computer is now left unable to install any printer. When I "add printer" from the PRINTERS folder, and the wizard does some file copying, but the newly added printer does not appear in the PRINTERS folder, but rather in the device manager (under a line for "printers", as though it was some new hardware device). Same happens when I try to install that insufferable HP 1220 printer from the CD-Rom. The HP so-called tech who got me into this situation -- my computer was working just fine before he started uninstalling-reinstalling-uninstalling-reinstalling -- now says "reinstall Windows" -- the usual techies'-last-gasp when they've run out of flowchart. I'd really, really, really, prefer not to have to reconfigure my entire computer (extensively personalized toobars, preferences, desktop and customization of all sorts) . . . all on account of an inferior printer and software. It appears that somewhere Win98 must be telling the ADD PRINTERS wizard to disply the resulting icons in Device Manger, instead of the printer's folder. Perhaps a registry line? Or a specific file(s) which can be retrieved from the .cabs? Does anyone have a clue? GSCheyenne P.S. I'm posting copies of this message on the "printing," "registry," "setup" and "general" boards, in the hope that someone who can help will see it. Many thanks. |
#3
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I believe I've uninstalled it (several times) even with the HP techs on
the phone, but when it attempts to reinstall from the CD-Rom, the printer doesn't appear in the printers folder (where applications can find it) but in the device manager instead. PattyL wrote: Completely remove the printer and then reinstall it following the instructions from HP How to clean up printer drivers http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm PattyL "RJL" wrote in message link.net... Thanks to Hewlett-Packard's so-called "tech" so-called "support," my computer is now left unable to install any printer. When I "add printer" from the PRINTERS folder, and the wizard does some file copying, but the newly added printer does not appear in the PRINTERS folder, but rather in the device manager (under a line for "printers", as though it was some new hardware device). Same happens when I try to install that insufferable HP 1220 printer from the CD-Rom. The HP so-called tech who got me into this situation -- my computer was working just fine before he started uninstalling-reinstalling-uninstalling-reinstalling -- now says "reinstall Windows" -- the usual techies'-last-gasp when they've run out of flowchart. I'd really, really, really, prefer not to have to reconfigure my entire computer (extensively personalized toobars, preferences, desktop and customization of all sorts) . . . all on account of an inferior printer and software. It appears that somewhere Win98 must be telling the ADD PRINTERS wizard to disply the resulting icons in Device Manger, instead of the printer's folder. Perhaps a registry line? Or a specific file(s) which can be retrieved from the .cabs? Does anyone have a clue? GSCheyenne P.S. I'm posting copies of this message on the "printing," "registry," "setup" and "general" boards, in the hope that someone who can help will see it. Many thanks. |
#4
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Try following the steps in this article to remove the printer from Device
Manager. Deleting the inf file and drvdata.bin should allow the printer to install normally after that. Troubleshooting Device Driver Issues by Using the Driver Information Database http://support.microsoft.com/?kbid=275499 PattyL "RJL" wrote in message ink.net... I believe I've uninstalled it (several times) even with the HP techs on the phone, but when it attempts to reinstall from the CD-Rom, the printer doesn't appear in the printers folder (where applications can find it) but in the device manager instead. PattyL wrote: Completely remove the printer and then reinstall it following the instructions from HP How to clean up printer drivers http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm PattyL "RJL" wrote in message link.net... Thanks to Hewlett-Packard's so-called "tech" so-called "support," my computer is now left unable to install any printer. When I "add printer" from the PRINTERS folder, and the wizard does some file copying, but the newly added printer does not appear in the PRINTERS folder, but rather in the device manager (under a line for "printers", as though it was some new hardware device). Same happens when I try to install that insufferable HP 1220 printer from the CD-Rom. The HP so-called tech who got me into this situation -- my computer was working just fine before he started uninstalling-reinstalling-uninstalling-reinstalling -- now says "reinstall Windows" -- the usual techies'-last-gasp when they've run out of flowchart. I'd really, really, really, prefer not to have to reconfigure my entire computer (extensively personalized toobars, preferences, desktop and customization of all sorts) . . . all on account of an inferior printer and software. It appears that somewhere Win98 must be telling the ADD PRINTERS wizard to disply the resulting icons in Device Manger, instead of the printer's folder. Perhaps a registry line? Or a specific file(s) which can be retrieved from the .cabs? Does anyone have a clue? GSCheyenne P.S. I'm posting copies of this message on the "printing," "registry," "setup" and "general" boards, in the hope that someone who can help will see it. Many thanks. |
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