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#1
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Printer and Mouse Problems
I recently installed a new HP printer, using my USB port
for the first time. Since then I have experienced two problems. After using the computer for a while the computer hangs for a few seconds when I click the mouse to execute certain commands. An example is clicking the "x" in the upper right corner to close a document. Not all mouse commands have this problem. I also noticed that the clock in the system tray is running slow - loses 15-20 minutes per day. When I reboot everything is fine for a while. A few days ago I deleted three printer-related HP programs from running in the background upon start-up - Port Resolver (Hpbpro.exe), Status Server(Hpboid.exe), and Status Client (a long file name associated with the HP toolbox and ending in statusclient.exe). Since then I have not experienced any problems. Have I solved my problem or is there something wrong that still needs to be fixed (e.g. replace CMOS battery)? What could have been causing the problem in the first place? |
#3
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Printer and Mouse Problems
Thanks for your feedback. For your info, my computer has
a Pentium III, 800 MHz. -----Original Message----- CMOS battery: This doesn't appear to be the cause of your problems as this only come into play when the PC is switched off and you say that it lost time whilst running rather than when powered off. It would appear from your report that at least one of the HP application that you have now removed was the cause of your problems which I suspect were due to the applications(s) involved "stealing" clock cycles thus causing the PC clock to seem to slow down. This same reason could also be the likely cause for the problems you experienced with your mouse. Just out of curiosity what speed is your cpu/processor? I also suspect the problem was due to one or other of the two status applications polling the printer too frequently. Thanks for what I feel is a post that could well be of use to others. Regards, -- Mike Maltby MS-MVP John3795 wrote: I recently installed a new HP printer, using my USB port for the first time. Since then I have experienced two problems. After using the computer for a while the computer hangs for a few seconds when I click the mouse to execute certain commands. An example is clicking the "x" in the upper right corner to close a document. Not all mouse commands have this problem. I also noticed that the clock in the system tray is running slow - loses 15-20 minutes per day. When I reboot everything is fine for a while. A few days ago I deleted three printer-related HP programs from running in the background upon start-up - Port Resolver (Hpbpro.exe), Status Server(Hpboid.exe), and Status Client (a long file name associated with the HP toolbox and ending in statusclient.exe). Since then I have not experienced any problems. Have I solved my problem or is there something wrong that still needs to be fixed (e.g. replace CMOS battery)? What could have been causing the problem in the first place? . |
#4
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Printer and Mouse Problems
Thanks for that additional info.
Regards, -- Mike Maltby John3795 wrote: Thanks for your feedback. For your info, my computer has a Pentium III, 800 MHz. |
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