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invalid or illegal progam message
I have been trying to go on AOL's website for weather, and
then click on interstate forecast. Everytime that I do, I get a message that says: WAOL This program has performed an illegal operation. If problem persists, contact program vender. OR WAOL caused an invalid page fault in module: The last invalid page fault module was unknown at 0000:00000013 Registers: EAX=006f0044 CS=0167 EIP=00000013 EFLGS=00210207 EBX= 06bcff20 SS=016f ESP=09fefe6c EBP=09fefea4 ECX=0205110c DS=016f ESI=06bcff20 FS=3ca7 EDX=04000000 ES=016f EDI=06bf2d68 GS=2d0e Bytes as CS=EIP 00 54 ff 00 f0 73 96 00 f0 53 ff 00 f0 00 00 60 Stack Dump: 08c72628 06b45950 06bcff20 06bf2d98 08c85fec 06bcff20 08c84cc4 06bf2ab8 06bcff20 08c7b464 06bcff20 00000001 06bcff20 06bcff10 09feff38 7blcf000 I have spoken with AOL tech. support 7-8 times today, each time they have me do something different. I have disinstalled and reinstalled 8.0, I have done a defragment, I have closed programs, I have called Gateway, and now I am hoping you can help. AOL tech support told me to contact you, and have you close all running programs because I keep getting this type of message. What else is there to do? Sharon |
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invalid or illegal progam message
WAOL is AOL software which is crashing. Being an unknown module error it
would be worth checking for spyware. There are many people who have helped this FAQ improve over time - MVPs and newsgroup users. I thank all of you who have made the newsgroups, anti-malware websites and dedicated mailing lists into such a wonderful resource. Read the advice at my prevention link (http://inetexplorer.mvps.org/data/prevention.htm) to reduce the chances of your computer being infected. IMPORTANT: Before trying to remove spyware, download a copy of LSPFIX from the URL below - some malware can kill your internet connection when it is removed, and this software should get things going for you again: http://www.cexx.org/lspfix.htm Also get a copy of WINSOCKFIX available at: http://www.spychecker.com/program/winsockxpfix.html The software you should download and have ready to use is: AdAware - www.lavasoft.de [..Warning: AdAware is now version 6.181. All previous versions are NO LONGER SUPPORTED and will not be updated...] Spybot Search and Destroy - http://spybot.eon.net.au HijackThis - http://209.133.47.12/~merijn/files/HijackThis.exe CWShredder - http://www.merijn.org/files/CWShredder.exe HackerDefender Disabler - http://www.aumha.org/downloads/unhackdef.zip Extract the BAT file to your desktop. IMPORTANT: After obtaining the required software above, make sure you check for updates and run the programmes in safe mode. Malware removal (beginner's guide): Go to Control Panel, Folder Options, View Tab. Turn on the option to show hidden files. Turn off the option to hide protected system files. ***WARNING!! Files are hidden by Windows for a very good reason. It is not wise to 'experiment' with these files. Unfortunately, to successfully remove modern malware we must turn this protection off. There is a risk to doing this. Please turn the protection back on when you have finished cleaning your system.*** Run HackerDefener Disabler. A DOS window will flash onto your screen and then disappear. This is normal. First, go to Control Panel, add/remove programs. Check for malware entries and use the uninstall programs, then reboot. Go to start/run and type MSCONFIG. Go to the startup tab. Disable everything that you do not recognise as legitimate (do not disable any power profile options). Now go to the Services tab. Turn on the option to 'hide all Microsoft Services'. Disable everything that remains. If you don't have this option, don't worry about it. Reboot your computer and hold down the F8 key until the boot menu options appear. Choose Safe Mode as your startup choice. You will find information about what safe mode is, and what it does, at this link [http://inetexplorer.mvps.org/data/safe_mode.htm] Start CWSHREDDER. Update it, and fix anything it finds. Reboot back into safe mode. Start AdAware. Note that when run using default settings, AdAware does not cope with new 'intelligent' malware. Make the following changes to the default settings. Use the option 'select drives/folders to scan'. Set AdAware to scan your entire hard drive. Make sure 'activate in depth scan' is enabled. Select 'use custom scanning options' and then click on the 'customize' button. Turn on the following scan options - scan within archives, scan active processes, scan registry, deep registry scan, scan [my] IE favorites for banned URLs, and scan [my] hosts file. Use the 'tweak' button. Turn on the following options: Cleaning engine: 'automatically try to unregister objects prior to deletion', 'let windows remove files in use at next reboot', 'delete quarantined objects after restoring'. Scanning engine: 'unload recognized processes during scan'. After you have finished with AdAware run Spybot to pick up any leftovers. Fix anything marked in red. Again, don't forget to check for updates. Also do the following: Empty your IE cache and your other temporary file folders, eg: c:\temp, c:\windows\temp or C:\Documents and Settings\name\Local Settings\Temp (the path to your temp folder will change depending on your name) - sometimes programmes can be hidden in there - watch out for mysterious *.exe files or *.dll files in those folders. Go to IE Tools, Internet Options, Temporary Internet Files {Settings Button}, View Objects, Downloaded Program Files. Check for unrecognised objects there. Go to IE Tools, Internet Options, Accessibility. Make sure there is no style sheet chosen (under User Style Sheet - format documents using my style sheet). If the option is turned on, turn it OFF. If the problem comes back, start all over again but with the following changes (this section requires advanced computer skills - inexperienced users will require assistance, available via the public newsgroups or various anti-spyware forums, my preferred forum being http://forum.aumha.org/) Examine win.ini using MSCONFIG to see what is loading. You may find something there. Go to MSCONFIG and go to the General tab. Turn off process win.ini file, load system services and load startup items. Restart Windows and run AdAware etc once more. Use services.msc to see what is running. Some malware is now registering itself as a Service. The problem is working out what is legitimate and what is not. Once a service or services has been identified as malware, use services.msc to set the malware service(s) to 'disabled'. Reboot into safe mode. Delete the relevant malware key in the right hand pane at HKLM\System\CurrentControlSet\Services. I strongly recommend that unless you have strong experience working in this area that until such time as I am able to track down a comprehensive list of legitimate services (or put one together myself), that you post details of the services revealed by services.msc to a microsoft.public newsgroup for professional guidance. If you turn off the wrong service you could cause serious problems, and at the very worst, leave the computer unbootable. An experienced computer technician can use programme such as AutoStart Viewer for in-depth diagnosis: http://www.diamondcs.com.au/index.php?page=asviewer I prefer Process Viewer for Windows: http://www.teamcti.com/pview/ Another excellent programme is 'Silent Runners': http://www.aaronoff.com/silent_runners/ Another excellent programme for the experienced user is APM (Advanced Process Manipulation), available at: http://www.diamondcs.com.au/index.php?page=apm Once the computer is clean, and if it applies to the operating system, create a new restore point. The old ones may, of course, be infected with the malware and therefore cannot be used. Run disk cleanup to remove old restore points (if your operating system has this option you will find it on the 'more options' tab of the disk cleanup utility. If the option to remove old restore points is not available, stop and restart the restore service which will flush out old restore points and prevent accidental reloading of malware. MS have released a limited KB article regarding what they call 'deceptive software'. http://support.microsoft.com/default...b;EN-US;827315 Here is advice specific to: home page hijackings http://inetexplorer.mvps.org/answers.htm#home_page pop-up ads http://inetexplorer.mvps.org/data/popup.htm search engine hijackings http://inetexplorer.mvps.org/answers4.htm#search_engine -- Hyperlinks are used to ensure advice remains current _______________________________________ Sandi - Microsoft MVP since 1999 (IE/OE) http://inetexplorer.mvps.org/ sharon wrote: I have been trying to go on AOL's website for weather, and then click on interstate forecast. Everytime that I do, I get a message that says: WAOL This program has performed an illegal operation. If problem persists, contact program vender. OR WAOL caused an invalid page fault in module: The last invalid page fault module was unknown at 0000:00000013 Registers: EAX=006f0044 CS=0167 EIP=00000013 EFLGS=00210207 EBX= 06bcff20 SS=016f ESP=09fefe6c EBP=09fefea4 ECX=0205110c DS=016f ESI=06bcff20 FS=3ca7 EDX=04000000 ES=016f EDI=06bf2d68 GS=2d0e Bytes as CS=EIP 00 54 ff 00 f0 73 96 00 f0 53 ff 00 f0 00 00 60 Stack Dump: 08c72628 06b45950 06bcff20 06bf2d98 08c85fec 06bcff20 08c84cc4 06bf2ab8 06bcff20 08c7b464 06bcff20 00000001 06bcff20 06bcff10 09feff38 7blcf000 I have spoken with AOL tech. support 7-8 times today, each time they have me do something different. I have disinstalled and reinstalled 8.0, I have done a defragment, I have closed programs, I have called Gateway, and now I am hoping you can help. AOL tech support told me to contact you, and have you close all running programs because I keep getting this type of message. What else is there to do? Sharon |
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