missing help files(?)

Could anyone help?

Trying to troubleshoot from windows help option, there is
no problem using the "index" and a list of symptoms appear
OK on the right hand side, but after marking the
appropriate item and clicking on the "next" button, the
little window goes blank and no further information is
shown.

Could whatever is missing or corrupted be retrieved
without having to reinstall win98.

Thanks,

Tom

T-Shooters missing: Due to an Update or two that was installed from WU which
patched some security holes, and "broke" the T-shooters.

A fix is here which is said to repair the T-shooters and doesn't un-do the
security patch.

From George Bindar Dundats' Practically Nerded Web Site
Fix the broken Win98 Trouble Shooter caused by a bug in the Q824145
Cumulative Patch for Internet Explorer
http://www.mvps.org/PracticallyNerde...FixesFrame.htm
--

LuckyStrike


How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
http://home.satx.rr.com/badour/html/post.html
--------------------------------------------------------------------
"Tom" wrote in message
...
Could anyone help?

Trying to troubleshoot from windows help option, there is
no problem using the "index" and a list of symptoms appear
OK on the right hand side, but after marking the
appropriate item and clicking on the "next" button, the
little window goes blank and no further information is
shown.

Could whatever is missing or corrupted be retrieved
without having to reinstall win98.

Thanks,

Tom

There are two different fixes, depending on the Windows updates you have installed.
The original fix for the older update was this:
First, click Start Settings Folder Options View tab, and click to enable "Show
All Files" and click OK.
Click Start Find File or Folders, and search the C:\ drive for a file named
Tshoot.inf...it should be found in the \Windows\Inf folder.
Right-click Tshoot.inf and click Install on the menu that appears.

If the latest cumulative patch for Internet Explorer (November) is installed, there
is only a workaround.
See he
http://home.comcast.net/~bascon58/98Help.htm
and
http://mvps.org/PracticallyNerded/SoftFixes.htm
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"Tom" wrote in message
...
Could anyone help?

Trying to troubleshoot from windows help option, there is
no problem using the "index" and a list of symptoms appear
OK on the right hand side, but after marking the
appropriate item and clicking on the "next" button, the
little window goes blank and no further information is
shown.

Could whatever is missing or corrupted be retrieved
without having to reinstall win98.

Thanks,

Tom

Two separate Windows Update criticals took your Troubleshooters away,
for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If
you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in
the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right
pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is open...
all the items in the right pane & all sub-keys in the left pane (if
there is a plus sign). Give it a name & location of your choosing, even
to the Desktop or My Documents. Then, to undo the following, you will be
able to simply click that file, to Merge it's contents back into the
Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

....Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

....End.......

(f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg".
(g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

....Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

....End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility". Make
sure it looks that way in Notepad, before you click to Save. Also, you
must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will
give you security by taking them away. Remember to undo it, after you
are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the "Set
Default" button. Now, when you click a ".reg" file, it will open in
Notepad for examination. To merge it into the Registry, R-Clk it &
select "Merge".


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Tom" wrote in message
...
| Could anyone help?
|
| Trying to troubleshoot from windows help option, there is
| no problem using the "index" and a list of symptoms appear
| OK on the right hand side, but after marking the
| appropriate item and clicking on the "next" button, the
| little window goes blank and no further information is
| shown.
|
| Could whatever is missing or corrupted be retrieved
| without having to reinstall win98.
|
| Thanks,
|
| Tom
|
|
|
|

Look in the folder Windows/Inf and find the tshoot/inf file. Do a right
mouse click on it then choose "install" and click.

Reboot.

That should do it.