If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
help and support
The windows help and support page opens fine. The problem is when I click on the Index tab (within help and support ), thereis no index listing. Is there something I can do to get the index listing back?
Thanks. |
#2
|
|||
|
|||
help and support
See http://www.btinternet.com/~winnoel/HSfails.htm
If that doesn't help, post back. Joan fcc0610 wrote: The windows help and support page opens fine. The problem is when I click on the Index tab (within help and support ), thereis no index listing. Is there something I can do to get the index listing back? Thanks. |
#3
|
|||
|
|||
help and support
I went through some various fixes that I thought pertained to my situation, to no avail.
I still do not have a listing in the "index" on the Help and Support page. Any other suggestions.... |
#4
|
|||
|
|||
help and support
A potential cure
Have you been to Windows Update recently and updated all the critical patches? ( A potential cause Have you reinstalled ME over itself recently? What changes did you make to your system prior to the problem surfacing? -- Noel Paton (MS-MVP 2002-2004, Win9x) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm Please read http://dts-l.org/goodpost.htm on how to post messages to NG's or http://www.microsoft.com/presspass/f.../Mar27pmvp.asp "fcc0610" wrote in message ... I went through some various fixes that I thought pertained to my situation, to no avail. I still do not have a listing in the "index" on the Help and Support page. Any other suggestions.... |
#5
|
|||
|
|||
help and support
Yes Noel,
I did try to reinstall ME. During the reinstall process, I recieved a "Suwin has caused an error in Verx.dll error", which stopped the reinstall of ME. If this is the cause of my problems, how do I fix this darn thing? P.S. I do not have the ME installation CD. |
#6
|
|||
|
|||
help and support
Ahhhh. The reason the reinstall failed is that you have WMP9 installed - and
you have to fool ME into thinking it's uninstalled before you can reinstall ME over itself. It shouldn't be necessary to reinstall ME anyhow - try this instead..... Download Belarc Advisor - from www.belarc.com - run it, and it will show a list of installed patches and their status - save the report, and email it to me at . Then you need to go to Windows Update, and force a reinstall of all the broken patches. (Using the Windows Update Catalog). See if that helps, and rerun Belarc to check that the patches are correctly installed now. -- Noel Paton (MS-MVP 2002-2004, Win9x) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm Please read http://dts-l.org/goodpost.htm on how to post messages to NG's or http://www.microsoft.com/presspass/f.../Mar27pmvp.asp "fcc0610" wrote in message ... Yes Noel, I did try to reinstall ME. During the reinstall process, I recieved a "Suwin has caused an error in Verx.dll error", which stopped the reinstall of ME. If this is the cause of my problems, how do I fix this darn thing? P.S. I do not have the ME installation CD. |
#7
|
|||
|
|||
help and support
Hi Noel,
Did you recieve the Belarc report? I saw someone having the same problem, and you mentioned to go to www.btinternet.com. There is an article that shows you how to uninstall\install PChealth. Is this a good idea for my situation. |
#8
|
|||
|
|||
help and support
Not yet = let's try the easy stuff first!
-- Noel Paton (MS-MVP 2002-2004, Win9x) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm Please read http://dts-l.org/goodpost.htm on how to post messages to NG's or http://www.microsoft.com/presspass/f.../Mar27pmvp.asp "fc0610" wrote in message ... Hi Noel, Did you recieve the Belarc report? I saw someone having the same problem, and you mentioned to go to www.btinternet.com. There is an article that shows you how to uninstall\install PChealth. Is this a good idea for my situation. |
#9
|
|||
|
|||
help and support
Thanks Noel,
I'm in the middle of downloading\installing some critical updates. After installing the DirectX 9.0b, I've noticed that some of the dll's( ddraw.dll, dsound.dll, etc. etc.) are older versions and need to be updated according to the DirectXfiles list. How do I get the newer dll versions for the DirectX. I tried to install Directx 9.0 again, but the dll's do not update. |
#10
|
|||
|
|||
help and support
Run Belarc Advisor again - it'll tell you which updates you need to
reinstall if some files were not updated correctly If you run DXDIAG after completing the install, it should also see if there are any wrong version numbers. -- Noel Paton (MS-MVP 2002-2004, Win9x) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm Please read http://dts-l.org/goodpost.htm on how to post messages to NG's or http://www.microsoft.com/presspass/f.../Mar27pmvp.asp "fcc0610" wrote in message ... Thanks Noel, I'm in the middle of downloading\installing some critical updates. After installing the DirectX 9.0b, I've noticed that some of the dll's( ddraw.dll, dsound.dll, etc. etc.) are older versions and need to be updated according to the DirectXfiles list. How do I get the newer dll versions for the DirectX. I tried to install Directx 9.0 again, but the dll's do not update. |
|
Thread Tools | |
Display Modes | |
|
|