phantom phone number in DUN

having a problem recently. Whenever I set up a new DUN connectoid an
unfamilair phone number is inserted in front of the number i entered in
setup. i also see this now in the phone tools fax program. If I setup
a new person to fax to, it inserts this number in front of what I have
entered.

How do i get rid of this?

thanks

Ron

From: "ron"

| having a problem recently. Whenever I set up a new DUN connectoid an
| unfamilair phone number is inserted in front of the number i entered in
| setup. i also see this now in the phone tools fax program. If I setup
| a new person to fax to, it inserts this number in front of what I have
| entered.
|
| How do i get rid of this?
|
| thanks
|
| Ron


Dump the contents of the IE Temporary Internet Folder cache (TIF)
Start -- Settings -- Control Panel -- Internet Options -- Delete Files

Dump the contents of the Mozilla FireFox Cache { if you use FireFox }
Tools -- Options -- Privacy -- Cache -- Clear

1) Download the TrendMicro Sysclean Front End

Download the utility SYSCLEAN_FE at the following URL --
http://www.ik-cs.com/got-a-virus.htm
SYSCLEAN_FE automates the download and execution process of the Trend Sysclean Package.
Direct URL --
http://www.ik-cs.com/programs/virtools/Sysclean_FE.exe


2) Download and install Ad-aware SE
(free personal version v1.05)
http://www.lavasoftusa.com/
Update Ad-aware with the latest definitions and then exit the software.

3) Execute; SYSCLEAN_FE.EXE
Choose; Unzip
Choose; Close


Execute; c:\sysclean\SYSCLEAN_FE.BAT
{ or Double-click on 'SYSCLEAN_FE Link' in c:\sysclean }
when you get to the menu dhoose [1] so you can boot into Safe Mode.

4) Reboot your PC into Safe Mode and shutdown as many applications as possible.

5) Execute; c:\sysclean\SYSCLEAN_FE.BAT
{ or Double-click on 'SYSCLEAN_FE Link' in c:\sysclean }
Choose [2] on the menu and let SYCLEAN.COM scan your computer.
when done, execute Ad-aware SE and perform a full scan of your PC and delete
all objects found.

6) Restart your PC and perform a "final" Full Scan of your platform
Execute; c:\sysclean\SYSCLEAN_FE.BAT
{ or Double-click on 'SYSCLEAN_FE Link' in c:\sysclean }
Choose [2] on the menu and let SYCLEAN.COM scan your computer.
when done, execute Ad-aware SE and perform a final scan of your PC and delete
all objects found.




* * * Please report back your results * * *




--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

You've got spyware or a virus. Do absolutely everything Dave wrote you to
do.




"ron" wrote in message
...
having a problem recently. Whenever I set up a new DUN connectoid an
unfamilair phone number is inserted in front of the number i entered in
setup. i also see this now in the phone tools fax program. If I setup
a new person to fax to, it inserts this number in front of what I have
entered.

How do i get rid of this?

thanks

Ron

"David H. Lipman" wrote:

From: "ron"

| having a problem recently. Whenever I set up a new DUN connectoid an
| unfamilair phone number is inserted in front of the number i entered in
| setup. i also see this now in the phone tools fax program. If I setup
| a new person to fax to, it inserts this number in front of what I have
| entered.
|
| How do i get rid of this?
|
| thanks
|
| Ron

Dump the contents of the IE Temporary Internet Folder cache (TIF)
Start -- Settings -- Control Panel -- Internet Options -- Delete Files

Dump the contents of the Mozilla FireFox Cache { if you use FireFox }
Tools -- Options -- Privacy -- Cache -- Clear

1) Download the TrendMicro Sysclean Front End

Download the utility SYSCLEAN_FE at the following URL --
http://www.ik-cs.com/got-a-virus.htm
SYSCLEAN_FE automates the download and execution process of the Trend Sysclean Package.
Direct URL --
http://www.ik-cs.com/programs/virtools/Sysclean_FE.exe

2) Download and install Ad-aware SE
(free personal version v1.05)
http://www.lavasoftusa.com/
Update Ad-aware with the latest definitions and then exit the software.

3) Execute; SYSCLEAN_FE.EXE
Choose; Unzip
Choose; Close

Execute; c:\sysclean\SYSCLEAN_FE.BAT
{ or Double-click on 'SYSCLEAN_FE Link' in c:\sysclean }
when you get to the menu dhoose [1] so you can boot into Safe Mode.

4) Reboot your PC into Safe Mode and shutdown as many applications as possible.

5) Execute; c:\sysclean\SYSCLEAN_FE.BAT
{ or Double-click on 'SYSCLEAN_FE Link' in c:\sysclean }
Choose [2] on the menu and let SYCLEAN.COM scan your computer.
when done, execute Ad-aware SE and perform a full scan of your PC and delete
all objects found.

6) Restart your PC and perform a "final" Full Scan of your platform
Execute; c:\sysclean\SYSCLEAN_FE.BAT
{ or Double-click on 'SYSCLEAN_FE Link' in c:\sysclean }
Choose [2] on the menu and let SYCLEAN.COM scan your computer.
when done, execute Ad-aware SE and perform a final scan of your PC and delete
all objects found.

* * * Please report back your results * * *

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

dave,

gave your suggestion to user. just to clarify a couple of things. User has MacAfee
Internet Security uptodate and running and had Ad-Aware on but not up to date. we had kind
of discounted the idea of a virus or spyware because the number being inserted is local to
this rural area of upstate NY and it is going in such a way that it just keeps the call
from being made (get recorded message from phone company). assumption was that any malware
would want to hook you up to a toll call and have the call completed to run up a phone bill
or steal information. don't know if temp internet files would be involved since this
problem also happens when you are trying to use fax software and not even connecting to
internet. we thought that this number might be an old ISP number somehow retained in the
registry or somewhere else that we haven't found (have went thru Control panel, internet,
networking, etc.) will update Ad-Aware and give that a shot as well as cleaning out the
temp internet files again.

thanks

Ron

Check here. Go to Control Panel, Modems and double-click your modem.

Click Dialing Properties. Check what it says for area code and make sure
that it's correct.

Now check in the "When dialing from here" section under, "To access an
outside line"

If there is anything in either of these boxes, delete it. Once the boxes
are empty, if you need to dial a 9 or other digit(s) to access an outside
line, then enter it and click OK. Otherwise, just click OK.

If the boxes for "To disable call waiting, dial" or "For long distance
calls, use this calling card" are checked, then look here for entries that
might need to be removed or modified.

PattyL


"ron" wrote in message
...
having a problem recently. Whenever I set up a new DUN connectoid an
unfamilair phone number is inserted in front of the number i entered in
setup. i also see this now in the phone tools fax program. If I setup
a new person to fax to, it inserts this number in front of what I have
entered.

How do i get rid of this?

thanks

Ron