mouse and frozen keyboard

My mouse(logitech optical mouse) and keyboard randomly freeze. I do
ctrl-alt-delete and the task list shows msgsrv32 not responding. I check the
device manager and the mouse has disappeared on the hardware list. Next to
usb human interface in the list there is a red x, usually it has a green
question mark.

The mouse works briefly if I click refresh in the device manager. It works
longer if I reboot.

Tech support cant help me, maybe some out there can???

Thanks.

Check with the Logitech web site that you have the most recent
Win Me compatible drivers for your mouse. If that doesn't fix the problem
get yourself a PS2 mouse (buy or borrow) and see if you still have
problems. It is not really surprising that you see msgsrv32 not
responding when you have problems as msgsrv32 is used by the operating
system to communicate with the various device drivers and if one of those
drivers fails then msgsrv32 will hang.

However if this is only a recent problem, what changes did you make or
were made to your system at the time this problem started? Have you tried
undoing those changes? If only a recent problem you could use system
restore to roll your system back to the state it was in before this
problem started.

See MS KB 138708 - "Function of the Windows 32-Bit Message Server"
(http://support.microsoft.com?kbid=138708) for a description of the
purpose of msgsrv32.exe.
--
Mike Maltby MS-MVP



AEAink wrote:

My mouse(logitech optical mouse) and keyboard randomly freeze. I do
ctrl-alt-delete and the task list shows msgsrv32 not responding. I
check the device manager and the mouse has disappeared on the
hardware list. Next to usb human interface in the list there is a red
x, usually it has a green question mark.

The mouse works briefly if I click refresh in the device manager. It
works longer if I reboot.

Tech support cant help me, maybe some out there can???

Thanks.

Thank you Mike for your info, I will check out the logitech site and the
other link you suggested. I did try a system restore, but the computer would
not reboot after the restore shut down the computer, it, too, froze, and when
I restarted manually the restore was not compeleted (error message) (I think
I have other computer issues).

Thanks again for the info and for the quick response.


"Mike M" wrote:

Check with the Logitech web site that you have the most recent
Win Me compatible drivers for your mouse. If that doesn't fix the problem
get yourself a PS2 mouse (buy or borrow) and see if you still have
problems. It is not really surprising that you see msgsrv32 not
responding when you have problems as msgsrv32 is used by the operating
system to communicate with the various device drivers and if one of those
drivers fails then msgsrv32 will hang.

However if this is only a recent problem, what changes did you make or
were made to your system at the time this problem started? Have you tried
undoing those changes? If only a recent problem you could use system
restore to roll your system back to the state it was in before this
problem started.

See MS KB 138708 - "Function of the Windows 32-Bit Message Server"
(http://support.microsoft.com?kbid=138708) for a description of the
purpose of msgsrv32.exe.
--
Mike Maltby MS-MVP



AEAink wrote:

My mouse(logitech optical mouse) and keyboard randomly freeze. I do
ctrl-alt-delete and the task list shows msgsrv32 not responding. I
check the device manager and the mouse has disappeared on the
hardware list. Next to usb human interface in the list there is a red
x, usually it has a green question mark.

The mouse works briefly if I click refresh in the device manager. It
works longer if I reboot.

Tech support cant help me, maybe some out there can???

Thanks.