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Problem with installing Norton Anti Virus 2005
I am using Win 98. I have just tried to install Norton Anti Virus over the top of Anti Virus 2004 using their automatic installation proceedure. I get part way through the process and then the message "The setup was unable to update the MSI System component" appears and it refers me to Microsoft for help. I have had a look at the FAQs but can't find anything that helps. I'd be very grateful for any help anyuone can offer with this problem. Robert |
#2
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This is not the exact same error but the article has good troubleshooting
steps for problems with the Windows Installer Service. Give the resolution steps a shot. There is also a link to download & install Windows Installer 2.0. "Error 1719. The Windows Installer service could not be accessed" error message when you try to add or remove a program http://support.microsoft.com/?kbid=315346 PattyL "Robert K" wrote in message ... I am using Win 98. I have just tried to install Norton Anti Virus over the top of Anti Virus 2004 using their automatic installation proceedure. I get part way through the process and then the message "The setup was unable to update the MSI System component" appears and it refers me to Microsoft for help. I have had a look at the FAQs but can't find anything that helps. I'd be very grateful for any help anyuone can offer with this problem. Robert |
#3
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First off you need to learn to read instructions that come with apps before
installing them. Every Symantec application states to uninstall ANY version older or recent before re/installing ANY version, 99.9% of the time an over the top install will give you the royal screw. See if this helps get you cleaned up: http://tinyurl.com/4bv5g -- Brian A. Conflicts start where information lacks. http://www.dts-l.org/goodpost.htm "Robert K" wrote in message ... I am using Win 98. I have just tried to install Norton Anti Virus over the top of Anti Virus 2004 using their automatic installation proceedure. I get part way through the process and then the message "The setup was unable to update the MSI System component" appears and it refers me to Microsoft for help. I have had a look at the FAQs but can't find anything that helps. I'd be very grateful for any help anyuone can offer with this problem. Robert |
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