Crash during installation...

I have an old Proteva computer to fix up for my grand kids. I checked
out the hard drive and it is fine. I zeroed it out and fdisked and
formatted it. When Windows 98 SE install program gets to where I put
in the Product Key, Windows crashes. It says msgsrv32 cause a general
protection fault in User.exe. I can't get past this point. What do I
need to do to get Windows installed?

I guess EXTRACT a new copy of User.exe & perhaps even Msgsrv32.exe...

MSGSRV32.EXE
Desc: Windows 32-bit VxD Message Server
Loc: C:\WINDOWS\SYSTEM
Size: 11,920 bytes
Mod: Friday, April 23, 1999 10:22:00 PM
Ver: 4.10.2222

That one seems never to have been updated. EXTRACT it.

USER.EXE
Desc: Windows User-interface core component
Loc: C:\WINDOWS\SYSTEM
&: C:\WINDOWS\OPTIONS\CABS
Size: 549,760 bytes
Mod: Wednesday, April 19, 2000 01:02:44 PM
Ver: 4.10.2227

That does seem to have been updated. If you have a copy in
C:\WINDOWS\OPTIONS\CABS\, the folder, then...

(1) Boot to DOS.
Hold CNTR for the Startup Menu, & select "Command Prompt Only"

(2) At DOS, enter...
(a) DIR C:\WINDOWS\OPTIONS\CABS\User.exe /a
It will say "File not found" or list it...

C:\DIR C:\WINDOWS\OPTIONS\CABS\User.exe /a
Directory of C:\WINDOWS\OPTIONS\CABS
USER EXE 549,760 04-19-00 1:02p USER.EXE
1 file(s) 549,760 bytes

(b) If it was listed, then...
REN C:\WINDOWS\SYSTEM\User.exe User.exeX
COPY C:\WINDOWS\OPTIONS\CABS\User.exe C:\WINDOWS\SYSTEM

(3) Can you boot? If so, fine. Otherwise, Extract the old one at DOS, to
start. Then, you may wish to update it, perhaps with a visit to Windows
Update.

"EXTRACT /a /L C:\Windows\System LOC\Base4.cab User.exe"

That is all one line between the quotes with 5 spaces, but do not enter
the quotes. It will offer to overwite, if one is already there.

LOC is the location of "Base4.cab". This may be discovered as
follows...

C:\DIR /s /a C:\base4.cab
Directory of C:\WINDOWS\OPTIONS\CABS
BASE4 CAB 168,960 04-23-99 10:22p BASE4.CAB
1 file(s) 168,960 bytes

If you have the .cabs on a CD, you will use your CD-ROM drive letter,
instead of "C:\" in that DIR command.

So, in my case, the command is...

"EXTRACT /a /L C:\Windows\System C:\WINDOWS\OPTIONS\CABS\Base4.cab User.exe"

All one line: no quotes: there are 5 spaces in the line, including one
after "Base4.cab".

For the other...

"EXTRACT /a /L C:\Windows\System C:\WINDOWS\OPTIONS\CABS\Base4.cab MSGSRV32.EXE"


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Dennis" wrote in message ...
| I have an old Proteva computer to fix up for my grand kids. I checked
| out the hard drive and it is fine. I zeroed it out and fdisked and
| formatted it. When Windows 98 SE install program gets to where I put
| in the Product Key, Windows crashes. It says msgsrv32 cause a general
| protection fault in User.exe. I can't get past this point. What do I
| need to do to get Windows installed?
|

I think if I were in that position, I'd start all over again and see if it
happens again, which (hopefully) is unlikely.

Dennis wrote:
I have an old Proteva computer to fix up for my grand kids. I checked
out the hard drive and it is fine. I zeroed it out and fdisked and
formatted it. When Windows 98 SE install program gets to where I put
in the Product Key, Windows crashes. It says msgsrv32 cause a general
protection fault in User.exe. I can't get past this point. What do I
need to do to get Windows installed?

I reformatted the hard drive and started installation again. While
copying files it suddenly just stopped at 82%. I rebooted and restarted
installation again. Again at 78% it stopped copying files and did
nothing. I tried again. Now while copying files I get a "SUWIN caused
a general protection fault in module USER.EXE". Could this be from some
kind of hardware problem?

Bill in Co. wrote:
I think if I were in that position, I'd start all over again and see if it
happens again, which (hopefully) is unlikely.

Dennis wrote:

I have an old Proteva computer to fix up for my grand kids. I checked
out the hard drive and it is fine. I zeroed it out and fdisked and
formatted it. When Windows 98 SE install program gets to where I put
in the Product Key, Windows crashes. It says msgsrv32 cause a general
protection fault in User.exe. I can't get past this point. What do I
need to do to get Windows installed?

Possibly. I'll have to let others weigh in on that, but it's beginning to
sound that way (at least to me, but I may be mistaken)

Dennis wrote:
I reformatted the hard drive and started installation again. While
copying files it suddenly just stopped at 82%. I rebooted and restarted
installation again. Again at 78% it stopped copying files and did
nothing. I tried again. Now while copying files I get a "SUWIN caused
a general protection fault in module USER.EXE". Could this be from some
kind of hardware problem?

Bill in Co. wrote:
I think if I were in that position, I'd start all over again and see if
it
happens again, which (hopefully) is unlikely.

Dennis wrote:

I have an old Proteva computer to fix up for my grand kids. I checked
out the hard drive and it is fine. I zeroed it out and fdisked and
formatted it. When Windows 98 SE install program gets to where I put
in the Product Key, Windows crashes. It says msgsrv32 cause a general
protection fault in User.exe. I can't get past this point. What do I
need to do to get Windows installed?

There should be an SU number with the SUWIN error message, such as those seen in
this article =
"SU" Error Message List for Windows 95, Windows 98, and Windows Me Setup:
http://support.microsoft.com/?kbid=129971

Look for your number in the list there, to determine what might be the cause.

Some of the more common errors, and their possible causes, are he
"SUWIN General Protection Fault" Error Messages During Windows 95 or Windows 98
Setup =
http://support.microsoft.com/?kbid=224836

GP Fault After End User License Agreement During Setup:
http://support.microsoft.com/?kbid=135162

Also, have a look at the articles linked in the More Information section of that
article.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Dennis" wrote in message
...
I reformatted the hard drive and started installation again. While
copying files it suddenly just stopped at 82%. I rebooted and restarted
installation again. Again at 78% it stopped copying files and did
nothing. I tried again. Now while copying files I get a "SUWIN caused
a general protection fault in module USER.EXE". Could this be from some
kind of hardware problem?

Bill in Co. wrote:
I think if I were in that position, I'd start all over again and see if it
happens again, which (hopefully) is unlikely.

Dennis wrote:

I have an old Proteva computer to fix up for my grand kids. I checked
out the hard drive and it is fine. I zeroed it out and fdisked and
formatted it. When Windows 98 SE install program gets to where I put
in the Product Key, Windows crashes. It says msgsrv32 cause a general
protection fault in User.exe. I can't get past this point. What do I
need to do to get Windows installed?

Good going, Glen! It may not necessarily be hardware related then, just
looking over one of those articles, so hopefully it's something he could
reconfigure, then.

glee wrote:
There should be an SU number with the SUWIN error message, such as those
seen
in this article =
"SU" Error Message List for Windows 95, Windows 98, and Windows Me Setup:
http://support.microsoft.com/?kbid=129971

Look for your number in the list there, to determine what might be the
cause.

Some of the more common errors, and their possible causes, are he
"SUWIN General Protection Fault" Error Messages During Windows 95 or
Windows
98 Setup =
http://support.microsoft.com/?kbid=224836

GP Fault After End User License Agreement During Setup:
http://support.microsoft.com/?kbid=135162

Also, have a look at the articles linked in the More Information section
of
that article.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Dennis" wrote in message
...
I reformatted the hard drive and started installation again. While
copying files it suddenly just stopped at 82%. I rebooted and restarted
installation again. Again at 78% it stopped copying files and did
nothing. I tried again. Now while copying files I get a "SUWIN caused
a general protection fault in module USER.EXE". Could this be from some
kind of hardware problem?

Bill in Co. wrote:
I think if I were in that position, I'd start all over again and see if
it
happens again, which (hopefully) is unlikely.

Dennis wrote:

I have an old Proteva computer to fix up for my grand kids. I checked
out the hard drive and it is fine. I zeroed it out and fdisked and
formatted it. When Windows 98 SE install program gets to where I put
in the Product Key, Windows crashes. It says msgsrv32 cause a general
protection fault in User.exe. I can't get past this point. What do I
need to do to get Windows installed?

Now I have a new error message. I re formatted the hard drive and
reinstalled Windows 98SE. Now after Windows is installed but not
finished configuring I get: A fatal exception OE has occured at
0028:C003BD1E in VXD FAT(01) =00003DF2

What now??

Dennis wrote:
I have an old Proteva computer to fix up for my grand kids. I checked
out the hard drive and it is fine. I zeroed it out and fdisked and
formatted it. When Windows 98 SE install program gets to where I put
in the Product Key, Windows crashes. It says msgsrv32 cause a general
protection fault in User.exe. I can't get past this point. What do I
need to do to get Windows installed?

http://www.colba.net/~hlebo49/vfat.htm
A number of VFAT articles.

Here is the one/only to come up at
http://search.support.microsoft.com/...SD=GN&LN=EN-US MSKB
Search "VxD VFAT(01)"; Windows 98; Full Text; Exact Phrase.

http://support.microsoft.com/default...15&Product=w98
Fatal Exception 0E with Multiple MS-DOS Device Names in Path
(256015) - If the last two or more components in a path match MS-DOS
device names, you may receive an error message on a blue screen similar
to the following example: A fatal exception 0E has occurred at (address)
in VXD (FSD) + (address). The current...


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Dennis" wrote in message ...
| Now I have a new error message. I re formatted the hard drive and
| reinstalled Windows 98SE. Now after Windows is installed but not
| finished configuring I get: A fatal exception OE has occured at
| 0028:C003BD1E in VXD FAT(01) =00003DF2
|
| What now??
|
| Dennis wrote:
| I have an old Proteva computer to fix up for my grand kids. I checked
| out the hard drive and it is fine. I zeroed it out and fdisked and
| formatted it. When Windows 98 SE install program gets to where I put
| in the Product Key, Windows crashes. It says msgsrv32 cause a general
| protection fault in User.exe. I can't get past this point. What do I
| need to do to get Windows installed?
|
|

How about answering my question from a week and a half ago, what the SUWIN error
was that you were getting?
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Dennis" wrote in message
...
Now I have a new error message. I re formatted the hard drive and
reinstalled Windows 98SE. Now after Windows is installed but not
finished configuring I get: A fatal exception OE has occured at
0028:C003BD1E in VXD FAT(01) =00003DF2

What now??

Dennis wrote:
I have an old Proteva computer to fix up for my grand kids. I checked
out the hard drive and it is fine. I zeroed it out and fdisked and
formatted it. When Windows 98 SE install program gets to where I put
in the Product Key, Windows crashes. It says msgsrv32 cause a general
protection fault in User.exe. I can't get past this point. What do I
need to do to get Windows installed?