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#1
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Microsoft word just hangs when trying to use
Recently my wife accidently clicked on a spyware button
that installed a lot of spyware. In the process of trying to remove it using spy sweeper, noadware my fonts directory was deleted as well as other system directories. I fixed the fonts issue but a issue I still can't seem to fix is that word 2000 won't launch. The word 2000 logo appears and then a error message appears stating I am running out of memory and should close down word. One thing I also noticed that the anti spyare software did was to delete my inf directory. I restored most of the files in the directory but I believe this is where my problem with word is. I tried to reinstall microsoft office 2000 and it did not fix this issue. All other office applications work fine. thanks for any help. Paul ps. Don't use either of the spyware removal programs because neither did a good job because in addition to office 2000 be screwed up the adware issue is still being battled |
#2
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Microsoft word just hangs when trying to use
1. Stick with known mainstream anti-spyware apps. Millions of folks use
Spybot Search&Destroy and/or AdAware without any problems. 2. Search for and delete all copies of NORMAL.DOT on your hard drive, then restart the computer and try Word again. -- Richard G. Harper [MVP Win9x] * PLEASE post all messages and replies in the newsgroups * for the benefit of all. Private mail is usually not replied to. * HELP us help YOU ... http://www.dts-l.org/goodpost.htm wrote in message ... Recently my wife accidently clicked on a spyware button that installed a lot of spyware. In the process of trying to remove it using spy sweeper, noadware my fonts directory was deleted as well as other system directories. I fixed the fonts issue but a issue I still can't seem to fix is that word 2000 won't launch. The word 2000 logo appears and then a error message appears stating I am running out of memory and should close down word. One thing I also noticed that the anti spyare software did was to delete my inf directory. I restored most of the files in the directory but I believe this is where my problem with word is. I tried to reinstall microsoft office 2000 and it did not fix this issue. All other office applications work fine. thanks for any help. Paul ps. Don't use either of the spyware removal programs because neither did a good job because in addition to office 2000 be screwed up the adware issue is still being battled |
#3
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Microsoft word just hangs when trying to use
Richard,
Thank you very much for the quick response. I deleted the normal.dot and restarted my PC and I was able to launch word. What does word do with normal.dot that would cause it to hang like that? Thanks, Paul -----Original Message----- 1. Stick with known mainstream anti-spyware apps. Millions of folks use Spybot Search&Destroy and/or AdAware without any problems. 2. Search for and delete all copies of NORMAL.DOT on your hard drive, then restart the computer and try Word again. -- Richard G. Harper [MVP Win9x] * PLEASE post all messages and replies in the newsgroups * for the benefit of all. Private mail is usually not replied to. * HELP us help YOU ... http://www.dts-l.org/goodpost.htm wrote in message ... Recently my wife accidently clicked on a spyware button that installed a lot of spyware. In the process of trying to remove it using spy sweeper, noadware my fonts directory was deleted as well as other system directories. I fixed the fonts issue but a issue I still can't seem to fix is that word 2000 won't launch. The word 2000 logo appears and then a error message appears stating I am running out of memory and should close down word. One thing I also noticed that the anti spyare software did was to delete my inf directory. I restored most of the files in the directory but I believe this is where my problem with word is. I tried to reinstall microsoft office 2000 and it did not fix this issue. All other office applications work fine. thanks for any help. Paul ps. Don't use either of the spyware removal programs because neither did a good job because in addition to office 2000 be screwed up the adware issue is still being battled . |
#4
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Microsoft word just hangs when trying to use
Normally the cause is a corrupt NORMAL.DOT file (where your default Word
settings are stored) but sometimes a Word macro virus can creep in and do the same. -- Richard G. Harper [MVP Win9x] * PLEASE post all messages and replies in the newsgroups * for the benefit of all. Private mail is usually not replied to. * HELP us help YOU ... http://www.dts-l.org/goodpost.htm wrote in message ... Richard, Thank you very much for the quick response. I deleted the normal.dot and restarted my PC and I was able to launch word. What does word do with normal.dot that would cause it to hang like that? Thanks, Paul -----Original Message----- 1. Stick with known mainstream anti-spyware apps. Millions of folks use Spybot Search&Destroy and/or AdAware without any problems. 2. Search for and delete all copies of NORMAL.DOT on your hard drive, then restart the computer and try Word again. -- Richard G. Harper [MVP Win9x] * PLEASE post all messages and replies in the newsgroups * for the benefit of all. Private mail is usually not replied to. * HELP us help YOU ... http://www.dts-l.org/goodpost.htm wrote in message ... Recently my wife accidently clicked on a spyware button that installed a lot of spyware. In the process of trying to remove it using spy sweeper, noadware my fonts directory was deleted as well as other system directories. I fixed the fonts issue but a issue I still can't seem to fix is that word 2000 won't launch. The word 2000 logo appears and then a error message appears stating I am running out of memory and should close down word. One thing I also noticed that the anti spyare software did was to delete my inf directory. I restored most of the files in the directory but I believe this is where my problem with word is. I tried to reinstall microsoft office 2000 and it did not fix this issue. All other office applications work fine. thanks for any help. Paul ps. Don't use either of the spyware removal programs because neither did a good job because in addition to office 2000 be screwed up the adware issue is still being battled . |
#5
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Microsoft word just hangs when trying to use
Ok. Thanks everything seems to be fine now.
Paul -----Original Message----- Normally the cause is a corrupt NORMAL.DOT file (where your default Word settings are stored) but sometimes a Word macro virus can creep in and do the same. -- Richard G. Harper [MVP Win9x] * PLEASE post all messages and replies in the newsgroups * for the benefit of all. Private mail is usually not replied to. * HELP us help YOU ... http://www.dts-l.org/goodpost.htm wrote in message ... Richard, Thank you very much for the quick response. I deleted the normal.dot and restarted my PC and I was able to launch word. What does word do with normal.dot that would cause it to hang like that? Thanks, Paul -----Original Message----- 1. Stick with known mainstream anti-spyware apps. Millions of folks use Spybot Search&Destroy and/or AdAware without any problems. 2. Search for and delete all copies of NORMAL.DOT on your hard drive, then restart the computer and try Word again. -- Richard G. Harper [MVP Win9x] * PLEASE post all messages and replies in the newsgroups * for the benefit of all. Private mail is usually not replied to. * HELP us help YOU ... http://www.dts-l.org/goodpost.htm wrote in message .. . Recently my wife accidently clicked on a spyware button that installed a lot of spyware. In the process of trying to remove it using spy sweeper, noadware my fonts directory was deleted as well as other system directories. I fixed the fonts issue but a issue I still can't seem to fix is that word 2000 won't launch. The word 2000 logo appears and then a error message appears stating I am running out of memory and should close down word. One thing I also noticed that the anti spyare software did was to delete my inf directory. I restored most of the files in the directory but I believe this is where my problem with word is. I tried to reinstall microsoft office 2000 and it did not fix this issue. All other office applications work fine. thanks for any help. Paul ps. Don't use either of the spyware removal programs because neither did a good job because in addition to office 2000 be screwed up the adware issue is still being battled . . |
#6
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Microsoft word just hangs when trying to use
Glad to hear it!
-- Richard G. Harper [MVP Win9x] * PLEASE post all messages and replies in the newsgroups * for the benefit of all. Private mail is usually not replied to. * HELP us help YOU ... http://www.dts-l.org/goodpost.htm "Paul" wrote in message ... Ok. Thanks everything seems to be fine now. Paul -----Original Message----- Normally the cause is a corrupt NORMAL.DOT file (where your default Word settings are stored) but sometimes a Word macro virus can creep in and do the same. -- Richard G. Harper [MVP Win9x] * PLEASE post all messages and replies in the newsgroups * for the benefit of all. Private mail is usually not replied to. * HELP us help YOU ... http://www.dts-l.org/goodpost.htm wrote in message ... Richard, Thank you very much for the quick response. I deleted the normal.dot and restarted my PC and I was able to launch word. What does word do with normal.dot that would cause it to hang like that? Thanks, Paul -----Original Message----- 1. Stick with known mainstream anti-spyware apps. Millions of folks use Spybot Search&Destroy and/or AdAware without any problems. 2. Search for and delete all copies of NORMAL.DOT on your hard drive, then restart the computer and try Word again. -- Richard G. Harper [MVP Win9x] * PLEASE post all messages and replies in the newsgroups * for the benefit of all. Private mail is usually not replied to. * HELP us help YOU ... http://www.dts-l.org/goodpost.htm wrote in message . .. Recently my wife accidently clicked on a spyware button that installed a lot of spyware. In the process of trying to remove it using spy sweeper, noadware my fonts directory was deleted as well as other system directories. I fixed the fonts issue but a issue I still can't seem to fix is that word 2000 won't launch. The word 2000 logo appears and then a error message appears stating I am running out of memory and should close down word. One thing I also noticed that the anti spyare software did was to delete my inf directory. I restored most of the files in the directory but I believe this is where my problem with word is. I tried to reinstall microsoft office 2000 and it did not fix this issue. All other office applications work fine. thanks for any help. Paul ps. Don't use either of the spyware removal programs because neither did a good job because in addition to office 2000 be screwed up the adware issue is still being battled . . |
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