windows explorer

when i boot up everything loads up fine then i get an error
message about explorer. it says " this program has
performed an illegal operation and will be shut down"the
details say something about a general protection fault in a
..tmp file and gives the number of the file. any help would
be appreciated

Start up in Safe Mode and delete the .tmp file in question. Next run a full system
virus scan with a fully up to date virus app and also check for/get rid of any
spyware that may be installed.
**It is pertinent to run the update for each program before running to be sure you
have the latest definitions.**
Download/run Cool Web Shredder from:
http://www.spywareinfo.com/~merijn/downloads.html

For Info on Cool Web Search Variants:
http://www.spywareinfo.com/~merijn/cwschronicles.html

Then download/install/run Ad-Aware to detect/rid of any other parasites/spyware that
may be installed. It can be obtained free from:
http://www.lavasoftusa.com/
After installing Ad-Aware, open it and click on the ref update to get the latest
up-to-date ref file, then run Ad-Aware and delete everything it finds.

And/or download/install/run:
Spybot - Search & Destroy:
http://security.kolla.de/index.php?l...&page=download
Run it at it's default settings until you learn an know more about it. Spybot S&D is
more of an advanced users tool and changing from the default settings can be
dangerous to the novice user. Items found in the default settings that are RED can
usually be safely removed. If you are unsure of a found item, do not remove it and
ask for help.

If you still have problems, download/run HijackThis from:
http://www.merijn.org/

Do not remove anything with it until you get advice on what to remove, HJThis will
list many apps that are needed along with the bad ones. Removing items listed
hap-hazardly without knowing what they are can/will create a royal mess. Read the
quick start here on how to create a log file that can be copied/pasted into a forum
that can provide assistance on removal of unwanted pests.
http://mjc1.com/mirror/hjt/#quick

Then post the logs to an appropriate NG here where they specialize in
spyware/hijacker removal:
http://forums.spywareinfo.com/

It's also a good idea to have a HOSTS file to block bad sites, scroll to HOSTS File
Manager he
http://www.mvps.org/PracticallyNerded/Software.htm

Another good app is SpywareBlaster which stops the badboys before they even get a
chance to install:
http://www.javacoolsoftware.com/spywareblaster.html

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"Wgerman" wrote in message
...
when i boot up everything loads up fine then i get an error
message about explorer. it says " this program has
performed an illegal operation and will be shut down"the
details say something about a general protection fault in a
.tmp file and gives the number of the file. any help would
be appreciated