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Windows doesn't boot -- how to track down hardware/driver issue?
W98 SE doesn't boot on my IBM ThinkPad 600. I can boot to
Safe Mode and Step-by-Step loading mode, but not to regular mode. ONSET: Happened afterI used New Hardware Wizard to try to add the following: 1. Ports (COM & LPT) Communications Port (Microsoft) [4-23-1999] Communications Port (Microsoft) [8-24-1996] Lucent Controllerless Modem Port 2. System Devices Advanced Configuration and Power Interface (ACPI) BIOS DIAGNOSTIC MESSAGES: Vary, but one possibly more relevant one read: Your multi-function device (Intel 82371AB/EB PCI Master IDE Controller) has some child devices using 32-bit drivers and others using compatibility-mode drivers. This configuration is not supported so your computer has been halted... Another, which has not recurred, was: An exception 0E has occurred at 0028:C028B97A in VxD IFSMGR(04)... WHAT I HAVE TRIED SO FAR: 1. Used Device Manager to remove: Communications Port (Microsoft) [8-24-1996] Lucent Controllerless Modem Port and rebooted 2. Renamed Win.ini to Win.xxx and rebooted 3. Saved System.ini, copied System.cb (clean boot) to System.ini and rebooted 4. Used a previously backed up System.ini and rebooted 5. Ran msconfig.exe, unchecked system.ini, rebooted 6. In Step-by-Step boot mode, tried various things, including not loading the last driver to load before system hangs up (spccrdx.vxd) None of these helped. QUESTIONS: 1. In Device Manager, System Devices, may I safely remove either/both of these? a. Intel 82371AB PCI to ISA bridge (EIO Mode) b. Intel 82371AB PCI to USB Universal Host Controller 2. In Device Manager, may I safely remove COM1? 3. What should I try next? Any other suggestions or ideas? (I don't have the W98 installation disks with me). 4. Is there a website with good information about how to proceed? 5. Ditto for online technical discussion forums where, for example, I might post the bootlog for comments or suggestions. Thanks!! John |
#2
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Windows doesn't boot -- how to track down hardware/driver issue?
Troubleshooting Windows 98 Startup Problems
http://support.microsoft.com/default...;EN-US;Q188867 How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com/default...;EN-US;Q192926 Also read “Clean Boot -- What it is and why you need it” by MS MVP Gary Terhune http://www.grystmill.com/articles/cleanboot.htm http://www.grystmill.com/articles/security.htm and a few extras: Windows 98 or Windows 95 Defaults to Safe Mode Even After Successful Start http://support.microsoft.com/default...;EN-US;q143283 The Computer Always Starts in Safe Mode http://support.microsoft.com/default...;en-us;Q306615 -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 "john" wrote in message oups.com... W98 SE doesn't boot on my IBM ThinkPad 600. I can boot to Safe Mode and Step-by-Step loading mode, but not to regular mode. ONSET: Happened afterI used New Hardware Wizard to try to add the following: 1. Ports (COM & LPT) Communications Port (Microsoft) [4-23-1999] Communications Port (Microsoft) [8-24-1996] Lucent Controllerless Modem Port 2. System Devices Advanced Configuration and Power Interface (ACPI) BIOS DIAGNOSTIC MESSAGES: Vary, but one possibly more relevant one read: Your multi-function device (Intel 82371AB/EB PCI Master IDE Controller) has some child devices using 32-bit drivers and others using compatibility-mode drivers. This configuration is not supported so your computer has been halted... Another, which has not recurred, was: An exception 0E has occurred at 0028:C028B97A in VxD IFSMGR(04)... WHAT I HAVE TRIED SO FAR: 1. Used Device Manager to remove: Communications Port (Microsoft) [8-24-1996] Lucent Controllerless Modem Port and rebooted 2. Renamed Win.ini to Win.xxx and rebooted 3. Saved System.ini, copied System.cb (clean boot) to System.ini and rebooted 4. Used a previously backed up System.ini and rebooted 5. Ran msconfig.exe, unchecked system.ini, rebooted 6. In Step-by-Step boot mode, tried various things, including not loading the last driver to load before system hangs up (spccrdx.vxd) None of these helped. QUESTIONS: 1. In Device Manager, System Devices, may I safely remove either/both of these? a. Intel 82371AB PCI to ISA bridge (EIO Mode) b. Intel 82371AB PCI to USB Universal Host Controller 2. In Device Manager, may I safely remove COM1? 3. What should I try next? Any other suggestions or ideas? (I don't have the W98 installation disks with me). 4. Is there a website with good information about how to proceed? 5. Ditto for online technical discussion forums where, for example, I might post the bootlog for comments or suggestions. Thanks!! John |
#3
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Windows doesn't boot -- how to track down hardware/driver issue?
As an aside to Brian's reply......why were you trying to add these devices via Add
New Hardware? What's the "rest of the story"? -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm "john" wrote in message oups.com... W98 SE doesn't boot on my IBM ThinkPad 600. I can boot to Safe Mode and Step-by-Step loading mode, but not to regular mode. ONSET: Happened afterI used New Hardware Wizard to try to add the following: 1. Ports (COM & LPT) Communications Port (Microsoft) [4-23-1999] Communications Port (Microsoft) [8-24-1996] Lucent Controllerless Modem Port 2. System Devices Advanced Configuration and Power Interface (ACPI) BIOS DIAGNOSTIC MESSAGES: Vary, but one possibly more relevant one read: Your multi-function device (Intel 82371AB/EB PCI Master IDE Controller) has some child devices using 32-bit drivers and others using compatibility-mode drivers. This configuration is not supported so your computer has been halted... Another, which has not recurred, was: An exception 0E has occurred at 0028:C028B97A in VxD IFSMGR(04)... WHAT I HAVE TRIED SO FAR: 1. Used Device Manager to remove: Communications Port (Microsoft) [8-24-1996] Lucent Controllerless Modem Port and rebooted 2. Renamed Win.ini to Win.xxx and rebooted 3. Saved System.ini, copied System.cb (clean boot) to System.ini and rebooted 4. Used a previously backed up System.ini and rebooted 5. Ran msconfig.exe, unchecked system.ini, rebooted 6. In Step-by-Step boot mode, tried various things, including not loading the last driver to load before system hangs up (spccrdx.vxd) None of these helped. QUESTIONS: 1. In Device Manager, System Devices, may I safely remove either/both of these? a. Intel 82371AB PCI to ISA bridge (EIO Mode) b. Intel 82371AB PCI to USB Universal Host Controller 2. In Device Manager, may I safely remove COM1? 3. What should I try next? Any other suggestions or ideas? (I don't have the W98 installation disks with me). 4. Is there a website with good information about how to proceed? 5. Ditto for online technical discussion forums where, for example, I might post the bootlog for comments or suggestions. Thanks!! John |
#4
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Windows doesn't boot -- how to track down hardware/driver issue?
On 31 Jul 2006 06:26:20 -0700, "john" put
finger to keyboard and composed: W98 SE doesn't boot on my IBM ThinkPad 600. I can boot to Safe Mode and Step-by-Step loading mode, but not to regular mode. ONSET: Happened afterI used New Hardware Wizard to try to add the following: 1. Ports (COM & LPT) Communications Port (Microsoft) [4-23-1999] Windows 98SE ------------------------^^^^^^^^^^^ Communications Port (Microsoft) [8-24-1996] Windows 95 OSR2 ---------------------^^^^^^^^^^^ Are you mixing Windows versions? Lucent Controllerless Modem Port 2. System Devices Advanced Configuration and Power Interface (ACPI) BIOS DIAGNOSTIC MESSAGES: Vary, but one possibly more relevant one read: Your multi-function device (Intel 82371AB/EB PCI Master IDE Controller) has some child devices using 32-bit drivers and others using compatibility-mode drivers. This configuration is not supported so your computer has been halted... Are there any real mode drivers in your config.sys? Are there any "NOIDE" entries in your registry? - Franc Zabkar -- Please remove one 'i' from my address when replying by email. |
#5
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Windows doesn't boot -- how to track down hardware/driver issue?
glee wrote:
As an aside to Brian's reply......why were you trying to add these devices via Add New Hardware? What's the "rest of the story"? The internal modem of my ThinkPad 600 has never worked running W98 SE. I've tried everything I can think of to get it to run. If I swap internal hard disks and run Windows 2000, the modem works fine. The ThinkPad Modem software, which should set things up, doesn't work, and says that W98 doesn't recognize the modem. The device isn't recognized by plug & play, and isn't on the list of other devices the Add New Hardware Wizard displays. So, all that said, I resorted to trying to add these other devices hoping that I might find the right one. The COM devices were obvious choices. The modem has the acronym ACP in its title, suggesting I might try installing the Advanced Configuration and Power Interface (ACPI) BIOS (whatever that is). And that's the rest of the story. If I can get the thing booting again, then may be I can think about how to get the internal modem working. John |
#6
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Windows doesn't boot -- how to track down hardware/driver issue?
Franc Zabkar wrote:
Thanks for your reply. Communications Port (Microsoft) [8-24-1996] Windows 95 OSR2 ---------------------^^^^^^^^^^^ Are you mixing Windows versions? No I'm not. That's what I thought. About the first thing I did was uses Device Manager to uninstall this. Are there any real mode drivers in your config.sys? I'll check the config.sys, but have to swap disks, first. I wonder how I can tell if a driver is a real mode driver. Are there any "NOIDE" entries in your registry? I guess I'll check that. I don't know much about the registry or how to check it. Do I use regedit or something like that? -- John |
#7
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Windows doesn't boot -- how to track down hardware/driver issue?
Brian wrote:
... Thanks for your suggestions. In a ThinkPad support forum someone suggested that the problem might have been caused by the attempt to install: Advanced Configuration and Power Interface (ACPI) BIOS He suggested that "attempts to change a computer (ThinkPad or otherwise) from APM mode to ACPI mode can cause irreversible problems for the OS" so that re-installing W98SE may be the only option. I have W98 system disks, but not with me, and therefore would need to order new ones. Before I try a re-install, I might as well at least try to remove the ACPI or reactivate the APM. Is APM something (re)-installable or otherwise modifiable from the Device Manager? Is the ACPI something loaded at startup? Is there some associated driver that I can disable in my System.ini file? -- John |
#9
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Windows doesn't boot -- how to track down hardware/driver issue?
On 31 Jul 2006 23:49:45 -0700, "john" put
finger to keyboard and composed: Franc Zabkar wrote: Thanks for your reply. Communications Port (Microsoft) [8-24-1996] Windows 95 OSR2 ---------------------^^^^^^^^^^^ Are you mixing Windows versions? No I'm not. That's what I thought. About the first thing I did was uses Device Manager to uninstall this. OK, but where did it come from? Are there other files on your HD with the same date stamp? Are there any real mode drivers in your config.sys? I'll check the config.sys, but have to swap disks, first. I wonder how I can tell if a driver is a real mode driver. Is there any driver in your config.sys, eg a CD-ROM driver? Do you have any unformatted partitions on your HD(s)? Are there any "NOIDE" entries in your registry? I guess I'll check that. I don't know much about the registry or how to check it. Do I use regedit or something like that? Yes, use regedit and search for NOIDE, or try this key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\VxD\IOS Troubleshooting MS-DOS Compatibility Mode on Hard Disks: http://support.microsoft.com/kb/130179/EN-US/ - Franc Zabkar -- Please remove one 'i' from my address when replying by email. |
#10
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Windows doesn't boot -- how to track down hardware/driver issue?
Brian,
Thanks for your helpful reply. For the possible benefit of any future readers who have this problem, I found the Microsoft article on cleanboot, How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com/default...;EN-US;Q192926 and the method of restoring by halves to be very useful. -- John U. Brian A. wrote: Troubleshooting Windows 98 Startup Problems http://support.microsoft.com/default...;EN-US;Q188867 How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com/default...;EN-US;Q192926 Also read "Clean Boot -- What it is and why you need it" by MS MVP Gary Terhune http://www.grystmill.com/articles/cleanboot.htm http://www.grystmill.com/articles/security.htm and a few extras: Windows 98 or Windows 95 Defaults to Safe Mode Even After Successful Start http://support.microsoft.com/default...;EN-US;q143283 The Computer Always Starts in Safe Mode http://support.microsoft.com/default...;en-us;Q306615 -- Brian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 "john" wrote in message oups.com... W98 SE doesn't boot on my IBM ThinkPad 600. I can boot to Safe Mode and Step-by-Step loading mode, but not to regular mode. ONSET: Happened afterI used New Hardware Wizard to try to add the following: 1. Ports (COM & LPT) Communications Port (Microsoft) [4-23-1999] Communications Port (Microsoft) [8-24-1996] Lucent Controllerless Modem Port 2. System Devices Advanced Configuration and Power Interface (ACPI) BIOS DIAGNOSTIC MESSAGES: Vary, but one possibly more relevant one read: Your multi-function device (Intel 82371AB/EB PCI Master IDE Controller) has some child devices using 32-bit drivers and others using compatibility-mode drivers. This configuration is not supported so your computer has been halted... Another, which has not recurred, was: An exception 0E has occurred at 0028:C028B97A in VxD IFSMGR(04)... WHAT I HAVE TRIED SO FAR: 1. Used Device Manager to remove: Communications Port (Microsoft) [8-24-1996] Lucent Controllerless Modem Port and rebooted 2. Renamed Win.ini to Win.xxx and rebooted 3. Saved System.ini, copied System.cb (clean boot) to System.ini and rebooted 4. Used a previously backed up System.ini and rebooted 5. Ran msconfig.exe, unchecked system.ini, rebooted 6. In Step-by-Step boot mode, tried various things, including not loading the last driver to load before system hangs up (spccrdx.vxd) None of these helped. QUESTIONS: 1. In Device Manager, System Devices, may I safely remove either/both of these? a. Intel 82371AB PCI to ISA bridge (EIO Mode) b. Intel 82371AB PCI to USB Universal Host Controller 2. In Device Manager, may I safely remove COM1? 3. What should I try next? Any other suggestions or ideas? (I don't have the W98 installation disks with me). 4. Is there a website with good information about how to proceed? 5. Ditto for online technical discussion forums where, for example, I might post the bootlog for comments or suggestions. Thanks!! John |
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