I need help!

My mom recently had a tower given to her and when we turned it on to check it
out and to see what all is on it. Windows wouldn't load up. It shows the
windows 98 logo. And goes to the dos format. And tells you to choose from
some options where you hit a number and hit enter. For examole one option is
the command prompt. She didn't get any CD's or anything with it. So we have
no windows 98 CD to reinstall it. Our other computers have ME and Xp. Anyone
have any ideas what would cause this and how to fix it? The computer is a
Gateway essential 500. This is driving me crazy trying to figure it out.

From: "Kirs"

| My mom recently had a tower given to her and when we turned it on to check it
| out and to see what all is on it. Windows wouldn't load up. It shows the
| windows 98 logo. And goes to the dos format. And tells you to choose from
| some options where you hit a number and hit enter. For examole one option is
| the command prompt. She didn't get any CD's or anything with it. So we have
| no windows 98 CD to reinstall it. Our other computers have ME and Xp. Anyone
| have any ideas what would cause this and how to fix it? The computer is a
| Gateway essential 500. This is driving me crazy trying to figure it out.


If it was used computer, the *best* advice you can get is to wipe the computer of all data
and re-install an OS of your choice from scratch.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

How do you do that? I've never done that before.

"David H. Lipman" wrote:

From: "Kirs"

| My mom recently had a tower given to her and when we turned it on to check it
| out and to see what all is on it. Windows wouldn't load up. It shows the
| windows 98 logo. And goes to the dos format. And tells you to choose from
| some options where you hit a number and hit enter. For examole one option is
| the command prompt. She didn't get any CD's or anything with it. So we have
| no windows 98 CD to reinstall it. Our other computers have ME and Xp. Anyone
| have any ideas what would cause this and how to fix it? The computer is a
| Gateway essential 500. This is driving me crazy trying to figure it out.


If it was used computer, the *best* advice you can get is to wipe the computer of all data
and re-install an OS of your choice from scratch.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

From: "Kirs"

| How do you do that? I've never done that before.
|

Take it to a local and reputable computer shop and have them do it.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

Thanks. I was hoping it'd be something I could fix as money's tight for her
right now.

"David H. Lipman" wrote:

From: "Kirs"

| How do you do that? I've never done that before.
|

Take it to a local and reputable computer shop and have them do it.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

What happens when you select Normal and Safe mode booting?

Has your mom asked the people for the system and driver disks for the PC?
The previous owners should have no use for them.

--
Regards


Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo



"Kirs" wrote in message
...
My mom recently had a tower given to her and when we turned it on to check
it
out and to see what all is on it. Windows wouldn't load up. It shows the
windows 98 logo. And goes to the dos format. And tells you to choose from
some options where you hit a number and hit enter. For examole one option
is
the command prompt. She didn't get any CD's or anything with it. So we
have
no windows 98 CD to reinstall it. Our other computers have ME and Xp.
Anyone
have any ideas what would cause this and how to fix it? The computer is a
Gateway essential 500. This is driving me crazy trying to figure it out.

Start
Run
msconfig
general
advanced
UNCHECK enable startup menu
ok out

If enable startup menu is already unchecked, check it, exit, go back and
uncheck it

--

Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Etrust/Vet/CA.online Antivirus scan
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Panda online AntiVirus scan http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools (1)
http://www.pandasoftware.com/download/utilities/
Catalog of removal tools (2)
http://www3.ca.com/securityadvisor/n...aspx?CID=40387
Trouble Shooting guide to Windows http://mvps.org/winhelp2002/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on the pages before
use
Grateful thanks to the authors/webmasters

_
"Kirs" wrote in message
...
Thanks. I was hoping it'd be something I could fix as money's tight for
her
right now.

"David H. Lipman" wrote:

From: "Kirs"

| How do you do that? I've never done that before.
|

Take it to a local and reputable computer shop and have them do it.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm

It just shuts down or takes you back to the same place if I remember
correctly. I'm gonna have her see if the people still have them and the books
to it as she didn't get any books either.

"Ron Badour" wrote:

What happens when you select Normal and Safe mode booting?

Has your mom asked the people for the system and driver disks for the PC?
The previous owners should have no use for them.

--
Regards


Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo



"Kirs" wrote in message
...
My mom recently had a tower given to her and when we turned it on to check
it
out and to see what all is on it. Windows wouldn't load up. It shows the
windows 98 logo. And goes to the dos format. And tells you to choose from
some options where you hit a number and hit enter. For examole one option
is
the command prompt. She didn't get any CD's or anything with it. So we
have
no windows 98 CD to reinstall it. Our other computers have ME and Xp.
Anyone
have any ideas what would cause this and how to fix it? The computer is a
Gateway essential 500. This is driving me crazy trying to figure it out.

AlmostBob wrote:
Start
Run
msconfig
general
advanced
UNCHECK enable startup menu
ok out

If enable startup menu is already unchecked, check it, exit, go back
and uncheck it

No good if he can't boot Windows

--
dadiOH
____________________________

dadiOH's dandies v3.06...
....a help file of info about MP3s, recording from
LP/cassette and tips & tricks on this and that.
Get it at http://mysite.verizon.net/xico

Doh moment, Assumption is the easiest way to look an idiot

Kirs, Have you tried, 1enter

I look an idiot I might as well make a good job of it

--
"dadiOH" wrote in message
...
AlmostBob wrote:
Start
Run
msconfig
general
advanced
UNCHECK enable startup menu
ok out

If enable startup menu is already unchecked, check it, exit, go back
and uncheck it

No good if he can't boot Windows

--
dadiOH
____________________________

dadiOH's dandies v3.06...
...a help file of info about MP3s, recording from
LP/cassette and tips & tricks on this and that.
Get it at http://mysite.verizon.net/xico