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#1
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Virus software problem
I have been having all sorts of problems but what I need
help with right now is my virus software. I ran system restore and now Norton is gone I tried to undo my last restore but still no Norton, I tried to re-install it and I get the following message "The setup has detected that a previous install or uninstall has been completed but requires a restart. Please restart your computer then launch the setup again" I have restarted it several times and tried to install Norton but I keep getting the same message. Can anyone help PLEASE. Thanks |
#2
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Virus software problem
"Dale" wrote:
I have been having all sorts of problems but what I need help with right now is my virus software. I ran system restore and now Norton is gone I tried to undo my last restore but still no Norton, I tried to re-install it and I get the following message "The setup has detected that a previous install or uninstall has been completed but requires a restart. Please restart your computer then launch the setup again" I have restarted it several times and tried to install Norton but I keep getting the same message. Can anyone help PLEASE. Thanks What version of Norton? Norton 2004 has proven to be very problematic with WindowsMe and may in fact be incompatible with it. There are removal tools available from the Symantec web site which will completely remove Norton products from your system. There are at least a couple of different versions so you will need to get the right one. I believe that the one that removes 2000, 2001, 2002, and 2003 is called RNAV2003.EXE but I am not sure of the exact name for the one to remove NAV2004. Good luck Ron Martell Duncan B.C. Canada -- Microsoft MVP On-Line Help Computer Service http://onlinehelp.bc.ca "The reason computer chips are so small is computers don't eat much." |
#3
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Virus software problem
Take a look he
http://service1.symantec.com/SUPPORT...dSection=3%2C2 aka http://tinyurl.com/5gj35 Shane "Dale" wrote in message ... I have been having all sorts of problems but what I need help with right now is my virus software. I ran system restore and now Norton is gone I tried to undo my last restore but still no Norton, I tried to re-install it and I get the following message "The setup has detected that a previous install or uninstall has been completed but requires a restart. Please restart your computer then launch the setup again" I have restarted it several times and tried to install Norton but I keep getting the same message. Can anyone help PLEASE. Thanks |
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