Can't Update Windows Me

I haven't been ignoring you; it's been almost a month since
I've had a chance to check this site. Thanks for your
detailed and comprehensive answer. I will take it
seriously and try these steps, as soon as I can work it in.
Now that I'm back home, I'm spending most of my time on my
desktop (the problem child is a notebook). I'll report
back when I've tried some of your suggestions.
-----Original Message-----
I run Norton SystemWorks 2001, but it hasn't caused any
problem up to now, so I've discounted it as a source of the
problem.

Sorry, NSW IS the problem . It has either filled or will
fill the=20
WINDOWS\Inf folder with 1,000's of 0 byte OEM*.inf files
or has/will=20
corrupted the System Restore hierarchy. Norton Antivirus
will/has either=20
corrupted the software controls (ActiveX) for Windows
Update or damaged=20
their installation.

Check the Date and Time of your system to ensure that it
is accurate.
Open Internet Options via the Control Panel. On the first
page, General,=20
click the Languages button. Make sure that a language has
been chosen=20
for Internet Explorer.
Now click the Connections tab, click the LAN Settings
button. UNcheck=20
any of the boxes under Automatic Configuration that are
checked.

Now try Windows Update. If no joy, open the Windows
Update.log found in=20
the WINDOWS folder with Notepad. Scroll down towards the
bottom for the=20
most recent entries. Look for an error code(s) associated
with the last=20
failed attempt to access Windows Update and then go here :
http://v4.windowsupdate.microsoft.com/troubleshoot/
Look for the error code you located in the log file under the
" Problem reaching Windows Update " heading. Try the
suggested resolutions.

If you can not access the Troubleshooter page then either
the MSXML=20
files are corrupted, not registered , or are not installed
properly .

quote Suggestion 1:

Make sure the MSXML files are registered correctly by
following the=20
steps below.

NOTE: You may not have the files listed in Steps 2 and 3
installed on=20
your PC but please perform all 3 steps. If you don't have
one of the=20
files, when you try to register it you will see a popup
window that has=20
this text:

LoadLibrary("filename.dll") failed - The specified file
name could not=20
be found.

Just disregard the error and continue to the next step.

Follow these steps:

1. Click on Start, Run and type "REGSVR32
C:\WINDOWS\SYSTEM\MSXML.DLL"=20
(w/o the quotes). You should see a popup message that
this process=20
succeeded.
2. Click on Start, Run and type "REGSVR32
C:\WINDOWS\SYSTEM\MSXML2.DLL"=20
(w/o the quotes). You should see a popup message that
this process=20
succeeded.
3. Click on Start, Run and type "REGSVR32
C:\WINDOWS\SYSTEM\MSXML3.DLL"=20
(w/o the quotes). You should see a popup message that
this process=20
succeeded.
Now try the Windows Update site and see if you get the
same error.

Suggestion 2:

This error can be the result of a file mismatch or
corruption of the=20
MSXML.DLL files. Try upgrading your XML parser to the most
recent=20
version, which is currently MSXML Parser 3.0 Service Pack
4 Release.=20
You can download the latest parser from this site:

http://msdn.microsoft.com/library/de...ads/list/xmlg=
eneral.asp
/endquote

If you still insist that NSW is not the cause of the
issues that you are=20
experiencing perhaps someone else will assist you.
Uninstall it and I=20
will continue to attempt to help you resolve this.


MowGreen [MVP]
*-343-* Never Forgotten


Reggie wrote:

I'm running ME on a Compaq 1800T laptop. Until recently, no
problems. Then, due to a glitch that I don't understand, my
IE 6.0 started locking up. One error report was transmitted
to Microsoft, and I got a response that a Win update would
correct the problem. Any attempt to do a Win update also
freezes the system. I tried reinstalling IE 6, forcing it
to overwrite existing files, but part way through, that
also froze. I downloaded Netscape 7.1, and that works fine,
but still can't update windows, for it only works through
IE, and every time, it goes to the routine to scan my
computer for applicable updates, then freezes. I'm hoping
that a successful Win update would also allow me to clear
the IE 6 problem
=20
I run Norton SystemWorks 2001, but it hasn't caused any
problem up to now, so I've discounted it as a source of the
problem.
=20
Any ideas? I'm out...and highly frustrated.

.

I have tried all the suggestions in your latest message,
with no success. I did get one error message, when I tried
to re-register "REGSVR32 C:\WINDOWS\SYSTEM\MSXML2.DLL" I
did not get the exact error message you suggested. It said
that Load library failed. LastError returns 0x00000485.=20
Should I try anything else at this point? None of the
other suggestions failed or caused any problem.

Thanks again for any help.

Reggie
-----Original Message-----
I haven't been ignoring you; it's been almost a month since
I've had a chance to check this site. Thanks for your
detailed and comprehensive answer. I will take it
seriously and try these steps, as soon as I can work it in.
Now that I'm back home, I'm spending most of my time on my
desktop (the problem child is a notebook). I'll report
back when I've tried some of your suggestions.
-----Original Message-----
I run Norton SystemWorks 2001, but it hasn't caused any
problem up to now, so I've discounted it as a source of the
problem.

Sorry, NSW IS the problem . It has either filled or will
fill the=20
WINDOWS\Inf folder with 1,000's of 0 byte OEM*.inf files
or has/will=20
corrupted the System Restore hierarchy. Norton Antivirus
will/has either=20
corrupted the software controls (ActiveX) for Windows
Update or damaged=20
their installation.

Check the Date and Time of your system to ensure that it
is accurate.
Open Internet Options via the Control Panel. On the first
page, General,=20
click the Languages button. Make sure that a language has
been chosen=20
for Internet Explorer.
Now click the Connections tab, click the LAN Settings
button. UNcheck=20
any of the boxes under Automatic Configuration that are
checked.

Now try Windows Update. If no joy, open the Windows
Update.log found in=20
the WINDOWS folder with Notepad. Scroll down towards the
bottom for the=20
most recent entries. Look for an error code(s) associated
with the last=20
failed attempt to access Windows Update and then go here :
http://v4.windowsupdate.microsoft.com/troubleshoot/
Look for the error code you located in the log file under the
" Problem reaching Windows Update " heading. Try the
suggested resolutions.

If you can not access the Troubleshooter page then either
the MSXML=20
files are corrupted, not registered , or are not installed
properly .

quote Suggestion 1:

Make sure the MSXML files are registered correctly by
following the=20
steps below.

NOTE: You may not have the files listed in Steps 2 and 3
installed on=20
your PC but please perform all 3 steps. If you don't have
one of the=20
files, when you try to register it you will see a popup
window that has=20
this text:

LoadLibrary("filename.dll") failed - The specified file
name could not=20
be found.

Just disregard the error and continue to the next step.

Follow these steps:

1. Click on Start, Run and type "REGSVR32
C:\WINDOWS\SYSTEM\MSXML.DLL"=20
(w/o the quotes). You should see a popup message that
this process=20
succeeded.
2. Click on Start, Run and type "REGSVR32
C:\WINDOWS\SYSTEM\MSXML2.DLL"=20
(w/o the quotes). You should see a popup message that
this process=20
succeeded.
3. Click on Start, Run and type "REGSVR32
C:\WINDOWS\SYSTEM\MSXML3.DLL"=20
(w/o the quotes). You should see a popup message that
this process=20
succeeded.
Now try the Windows Update site and see if you get the
same error.

Suggestion 2:

This error can be the result of a file mismatch or
corruption of the=20
MSXML.DLL files. Try upgrading your XML parser to the most
recent=20
version, which is currently MSXML Parser 3.0 Service Pack
4 Release.=20
You can download the latest parser from this site:

http://msdn.microsoft.com/library/de...oads/list/xml=
general.asp
/endquote

If you still insist that NSW is not the cause of the
issues that you are=20
experiencing perhaps someone else will assist you.
Uninstall it and I=20
will continue to attempt to help you resolve this.


MowGreen [MVP]
*-343-* Never Forgotten


Reggie wrote:

I'm running ME on a Compaq 1800T laptop. Until recently, no
problems. Then, due to a glitch that I don't understand, my
IE 6.0 started locking up. One error report was transmitted
to Microsoft, and I got a response that a Win update would
correct the problem. Any attempt to do a Win update also
freezes the system. I tried reinstalling IE 6, forcing it
to overwrite existing files, but part way through, that
also froze. I downloaded Netscape 7.1, and that works fine,
but still can't update windows, for it only works through
IE, and every time, it goes to the routine to scan my
computer for applicable updates, then freezes. I'm hoping
that a successful Win update would also allow me to clear
the IE 6 problem
=20
I run Norton SystemWorks 2001, but it hasn't caused any
problem up to now, so I've discounted it as a source of the
problem.
=20
Any ideas? I'm out...and highly frustrated.

.

.

Can you access the Troubleshooter page ? :

Open the Windows

Update.log found in

the WINDOWS folder with Notepad. Scroll down towards the

bottom for the

most recent entries. Look for an error code(s) associated

with the last

failed attempt to access Windows Update and then go here :
http://v4.windowsupdate.microsoft.com/troubleshoot/
Look for the error code you located in the log file under the
" Problem reaching Windows Update " heading. Try the

suggested resolutions.

Did you install the XML Parser ? :
http://msdn.microsoft.com/library/de...xmlgeneral.asp

Download and Save it to your Hard Drive. Install it from Safe Mode :
http://support.microsoft.com/?kbid=180902


MowGreen [MVP]
*-343-* Never Forgotten




Reggie wrote:
I have tried all the suggestions in your latest message,
with no success. I did get one error message, when I tried
to re-register "REGSVR32 C:\WINDOWS\SYSTEM\MSXML2.DLL" I
did not get the exact error message you suggested. It said
that Load library failed. LastError returns 0x00000485.
Should I try anything else at this point? None of the
other suggestions failed or caused any problem.

Thanks again for any help.

Reggie

-----Original Message-----
I haven't been ignoring you; it's been almost a month since
I've had a chance to check this site. Thanks for your
detailed and comprehensive answer. I will take it
seriously and try these steps, as soon as I can work it in.
Now that I'm back home, I'm spending most of my time on my
desktop (the problem child is a notebook). I'll report
back when I've tried some of your suggestions.

-----Original Message-----

I run Norton SystemWorks 2001, but it hasn't caused any
problem up to now, so I've discounted it as a source of the
problem.

Sorry, NSW IS the problem . It has either filled or will

fill the

WINDOWS\Inf folder with 1,000's of 0 byte OEM*.inf files

or has/will

corrupted the System Restore hierarchy. Norton Antivirus

will/has either

corrupted the software controls (ActiveX) for Windows

Update or damaged

their installation.

Check the Date and Time of your system to ensure that it

is accurate.

Open Internet Options via the Control Panel. On the first

page, General,

click the Languages button. Make sure that a language has

been chosen

for Internet Explorer.
Now click the Connections tab, click the LAN Settings

button. UNcheck

any of the boxes under Automatic Configuration that are

checked.

Now try Windows Update. If no joy, open the Windows

Update.log found in

the WINDOWS folder with Notepad. Scroll down towards the

bottom for the

most recent entries. Look for an error code(s) associated

with the last

failed attempt to access Windows Update and then go here :
http://v4.windowsupdate.microsoft.com/troubleshoot/
Look for the error code you located in the log file under the
" Problem reaching Windows Update " heading. Try the

suggested resolutions.

If you can not access the Troubleshooter page then either

the MSXML

files are corrupted, not registered , or are not installed

properly .

quote Suggestion 1:

Make sure the MSXML files are registered correctly by

following the

steps below.

NOTE: You may not have the files listed in Steps 2 and 3

installed on

your PC but please perform all 3 steps. If you don't have

one of the

files, when you try to register it you will see a popup

window that has

this text:

LoadLibrary("filename.dll") failed - The specified file

name could not

be found.

Just disregard the error and continue to the next step.

Follow these steps:

1. Click on Start, Run and type "REGSVR32

C:\WINDOWS\SYSTEM\MSXML.DLL"

(w/o the quotes). You should see a popup message that

this process

succeeded.
2. Click on Start, Run and type "REGSVR32

C:\WINDOWS\SYSTEM\MSXML2.DLL"

(w/o the quotes). You should see a popup message that

this process

succeeded.
3. Click on Start, Run and type "REGSVR32

C:\WINDOWS\SYSTEM\MSXML3.DLL"

(w/o the quotes). You should see a popup message that

this process

succeeded.
Now try the Windows Update site and see if you get the

same error.

Suggestion 2:

This error can be the result of a file mismatch or

corruption of the

MSXML.DLL files. Try upgrading your XML parser to the most

recent

version, which is currently MSXML Parser 3.0 Service Pack

4 Release.

You can download the latest parser from this site:

http://msdn.microsoft.com/library/de...xmlgeneral.asp
/endquote

If you still insist that NSW is not the cause of the

issues that you are

experiencing perhaps someone else will assist you.

Uninstall it and I

will continue to attempt to help you resolve this.


MowGreen [MVP]
*-343-* Never Forgotten


Reggie wrote:


I'm running ME on a Compaq 1800T laptop. Until recently, no
problems. Then, due to a glitch that I don't understand, my
IE 6.0 started locking up. One error report was transmitted
to Microsoft, and I got a response that a Win update would
correct the problem. Any attempt to do a Win update also
freezes the system. I tried reinstalling IE 6, forcing it
to overwrite existing files, but part way through, that
also froze. I downloaded Netscape 7.1, and that works fine,
but still can't update windows, for it only works through
IE, and every time, it goes to the routine to scan my
computer for applicable updates, then freezes. I'm hoping
that a successful Win update would also allow me to clear
the IE 6 problem

I run Norton SystemWorks 2001, but it hasn't caused any
problem up to now, so I've discounted it as a source of the
problem.

Any ideas? I'm out...and highly frustrated.

.


.