Reinstall of HP on USB only computer

Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet 812c after the
printer was removed. (Win98se, 400mhz Celeron, 64mb ram).
Nothing I've tried works. HP e-mail support has given up.
It looks like I cannot get the 'hpfusb98.inf' to load...which is supposed to
be the first step in this process. I can right-click on it and install, but
it still won't let me pick the USB port for the printer.(There is also an
..ini, .dll, and .sys file in that folder).
Is there a way to manually install this inf?
Jack
PS. Or any ideas?

Have you confirmed that the USB controller and devices are working properly?
For instance, do you have other USB devices on this machine?
--
Jeff Richards
MS MVP (Windows - Shell/User)
"Jack" wrote in message
...
Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet 812c after
the printer was removed. (Win98se, 400mhz Celeron, 64mb ram).
Nothing I've tried works. HP e-mail support has given up.
It looks like I cannot get the 'hpfusb98.inf' to load...which is supposed
to be the first step in this process. I can right-click on it and install,
but it still won't let me pick the USB port for the printer.(There is also
an .ini, .dll, and .sys file in that folder).
Is there a way to manually install this inf?
Jack
PS. Or any ideas?

It sounds as if there has been an install failure after the driver
install had started but before the files were installed and configured.

Navigate to the HP support site.
http://tinyurl.com/6jbke

And get the uninstaller.

Also get the printer drivers here
http://tinyurl.com/36pmt

Check Control Panel Printers and faxes. If the printer is listed there,
delete it in the usual way. Check Add/Remove programs. If there is any
software listed for the printer, remove it. Run the uninstaller.
Disconnect the printer. Install the drivers according to the
instructions. Do not connect the printer to the computer until told to
do so by the installation instructions.

Let us know.

Tom
MSMVP
Windows Shell/User


"Jack" wrote in message
...
: Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet 812c
after the
: printer was removed. (Win98se, 400mhz Celeron, 64mb ram).
: Nothing I've tried works. HP e-mail support has given up.
: It looks like I cannot get the 'hpfusb98.inf' to load...which is
supposed to
: be the first step in this process. I can right-click on it and
install, but
: it still won't let me pick the USB port for the printer.(There is also
an
: .ini, .dll, and .sys file in that folder).
: Is there a way to manually install this inf?
: Jack
: PS. Or any ideas?
:
:

The "Astro" only has USB ports. The keyboard and mouse both work.
Jack
"Jeff Richards" wrote in message
...
Have you confirmed that the USB controller and devices are working
properly? For instance, do you have other USB devices on this machine?
--
Jeff Richards
MS MVP (Windows - Shell/User)
"Jack" wrote in message
...
Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet 812c after
the printer was removed. (Win98se, 400mhz Celeron, 64mb ram).
Nothing I've tried works. HP e-mail support has given up.
It looks like I cannot get the 'hpfusb98.inf' to load...which is supposed
to be the first step in this process. I can right-click on it and
install, but it still won't let me pick the USB port for the
printer.(There is also an .ini, .dll, and .sys file in that folder).
Is there a way to manually install this inf?
Jack
PS. Or any ideas?

Downloaded the uninstaller (again) and ran. Downloaded drivers (again). The
first thing I am asked to do is to direct the 'New Hardware Wizard' to the
win98usb folder. I do that and it says: "Windows was unable to locate a
driver for this device. If you do not want to install a driver now, click
Next. To search again, click Back". (This does the same thing with the
original install disk).
Mark
"Thomas Ferguson" wrote in message
...
It sounds as if there has been an install failure after the driver
install had started but before the files were installed and configured.

Navigate to the HP support site.
http://tinyurl.com/6jbke

And get the uninstaller.

Also get the printer drivers here
http://tinyurl.com/36pmt

Check Control Panel Printers and faxes. If the printer is listed there,
delete it in the usual way. Check Add/Remove programs. If there is any
software listed for the printer, remove it. Run the uninstaller.
Disconnect the printer. Install the drivers according to the
instructions. Do not connect the printer to the computer until told to
do so by the installation instructions.

Let us know.

Tom
MSMVP
Windows Shell/User


"Jack" wrote in message
...
: Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet 812c
after the
: printer was removed. (Win98se, 400mhz Celeron, 64mb ram).
: Nothing I've tried works. HP e-mail support has given up.
: It looks like I cannot get the 'hpfusb98.inf' to load...which is
supposed to
: be the first step in this process. I can right-click on it and
install, but
: it still won't let me pick the USB port for the printer.(There is also
an
: .ini, .dll, and .sys file in that folder).
: Is there a way to manually install this inf?
: Jack
: PS. Or any ideas?
:
:

Please let us know the Windows 98 version. (Original, SE, Me). Thanks.

Tom

"Jack" wrote in message
...
: Downloaded the uninstaller (again) and ran. Downloaded drivers
(again). The
: first thing I am asked to do is to direct the 'New Hardware Wizard' to
the
: win98usb folder. I do that and it says: "Windows was unable to locate
a
: driver for this device. If you do not want to install a driver now,
click
: Next. To search again, click Back". (This does the same thing with the
: original install disk).
: Mark
: "Thomas Ferguson" wrote in message
: ...
: It sounds as if there has been an install failure after the driver
: install had started but before the files were installed and
configured.
:
: Navigate to the HP support site.
: http://tinyurl.com/6jbke
:
: And get the uninstaller.
:
: Also get the printer drivers here
: http://tinyurl.com/36pmt
:
: Check Control Panel Printers and faxes. If the printer is listed
there,
: delete it in the usual way. Check Add/Remove programs. If there is
any
: software listed for the printer, remove it. Run the uninstaller.
: Disconnect the printer. Install the drivers according to the
: instructions. Do not connect the printer to the computer until told
to
: do so by the installation instructions.
:
: Let us know.
:
: Tom
: MSMVP
: Windows Shell/User
:
:
: "Jack" wrote in message
: ...
: : Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet 812c
: after the
: : printer was removed. (Win98se, 400mhz Celeron, 64mb ram).
: : Nothing I've tried works. HP e-mail support has given up.
: : It looks like I cannot get the 'hpfusb98.inf' to load...which is
: supposed to
: : be the first step in this process. I can right-click on it and
: install, but
: : it still won't let me pick the USB port for the printer.(There is
also
: an
: : .ini, .dll, and .sys file in that folder).
: : Is there a way to manually install this inf?
: : Jack
: : PS. Or any ideas?
: :
: :
:
:
:
:

Windows 98 Second Edition 4.10.2222 A

"Thomas Ferguson" wrote in message
...
Please let us know the Windows 98 version. (Original, SE, Me). Thanks.

Tom

"Jack" wrote in message
...
: Downloaded the uninstaller (again) and ran. Downloaded drivers
(again). The
: first thing I am asked to do is to direct the 'New Hardware Wizard' to
the
: win98usb folder. I do that and it says: "Windows was unable to locate
a
: driver for this device. If you do not want to install a driver now,
click
: Next. To search again, click Back". (This does the same thing with the
: original install disk).
: Mark
: "Thomas Ferguson" wrote in message
: ...
: It sounds as if there has been an install failure after the driver
: install had started but before the files were installed and
configured.
:
: Navigate to the HP support site.
: http://tinyurl.com/6jbke
:
: And get the uninstaller.
:
: Also get the printer drivers here
: http://tinyurl.com/36pmt
:
: Check Control Panel Printers and faxes. If the printer is listed
there,
: delete it in the usual way. Check Add/Remove programs. If there is
any
: software listed for the printer, remove it. Run the uninstaller.
: Disconnect the printer. Install the drivers according to the
: instructions. Do not connect the printer to the computer until told
to
: do so by the installation instructions.
:
: Let us know.
:
: Tom
: MSMVP
: Windows Shell/User
:
:
: "Jack" wrote in message
: ...
: : Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet 812c
: after the
: : printer was removed. (Win98se, 400mhz Celeron, 64mb ram).
: : Nothing I've tried works. HP e-mail support has given up.
: : It looks like I cannot get the 'hpfusb98.inf' to load...which is
: supposed to
: : be the first step in this process. I can right-click on it and
: install, but
: : it still won't let me pick the USB port for the printer.(There is
also
: an
: : .ini, .dll, and .sys file in that folder).
: : Is there a way to manually install this inf?
: : Jack
: : PS. Or any ideas?
: :
: :
:
:
:
:

HP uses its own USB drivers when its printers are installed on Windows
98. So, I am puzzled why their installer is pointing to the Windows 98
CD USB directory. Still checking.

Tom

"Jack" wrote in message
...
: Windows 98 Second Edition 4.10.2222 A
:
: "Thomas Ferguson" wrote in message
: ...
: Please let us know the Windows 98 version. (Original, SE, Me).
Thanks.
:
: Tom
:
: "Jack" wrote in message
: ...
: : Downloaded the uninstaller (again) and ran. Downloaded drivers
: (again). The
: : first thing I am asked to do is to direct the 'New Hardware
Wizard' to
: the
: : win98usb folder. I do that and it says: "Windows was unable to
locate
: a
: : driver for this device. If you do not want to install a driver
now,
: click
: : Next. To search again, click Back". (This does the same thing with
the
: : original install disk).
: : Mark
: : "Thomas Ferguson" wrote in message
: : ...
: : It sounds as if there has been an install failure after the
driver
: : install had started but before the files were installed and
: configured.
: :
: : Navigate to the HP support site.
: : http://tinyurl.com/6jbke
: :
: : And get the uninstaller.
: :
: : Also get the printer drivers here
: : http://tinyurl.com/36pmt
: :
: : Check Control Panel Printers and faxes. If the printer is
listed
: there,
: : delete it in the usual way. Check Add/Remove programs. If there
is
: any
: : software listed for the printer, remove it. Run the uninstaller.
: : Disconnect the printer. Install the drivers according to the
: : instructions. Do not connect the printer to the computer until
told
: to
: : do so by the installation instructions.
: :
: : Let us know.
: :
: : Tom
: : MSMVP
: : Windows Shell/User
: :
: :
: : "Jack" wrote in message
: : ...
: : : Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet
812c
: : after the
: : : printer was removed. (Win98se, 400mhz Celeron, 64mb ram).
: : : Nothing I've tried works. HP e-mail support has given up.
: : : It looks like I cannot get the 'hpfusb98.inf' to load...which
is
: : supposed to
: : : be the first step in this process. I can right-click on it and
: : install, but
: : : it still won't let me pick the USB port for the printer.(There
is
: also
: : an
: : : .ini, .dll, and .sys file in that folder).
: : : Is there a way to manually install this inf?
: : : Jack
: : : PS. Or any ideas?
: : :
: : :
: :
: :
: :
: :
:
:
:
:

and...

please confirm that the printer once worked on this machine with the
same operating system

and....

it is plugged directly into a USB root hub and not a "port concentrator"
or other port-splitting device.

Thanks.
tom

"Thomas Ferguson" wrote in message
...
: HP uses its own USB drivers when its printers are installed on Windows
: 98. So, I am puzzled why their installer is pointing to the Windows 98
: CD USB directory. Still checking.
:
: Tom
:
: "Jack" wrote in message
: ...
:: Windows 98 Second Edition 4.10.2222 A
::
:: "Thomas Ferguson" wrote in message
:: ...
:: Please let us know the Windows 98 version. (Original, SE, Me).
: Thanks.
::
:: Tom
::
:: "Jack" wrote in message
:: ...
:: : Downloaded the uninstaller (again) and ran. Downloaded drivers
:: (again). The
:: : first thing I am asked to do is to direct the 'New Hardware
: Wizard' to
:: the
:: : win98usb folder. I do that and it says: "Windows was unable to
: locate
:: a
:: : driver for this device. If you do not want to install a driver
: now,
:: click
:: : Next. To search again, click Back". (This does the same thing
with
: the
:: : original install disk).
:: : Mark
:: : "Thomas Ferguson" wrote in message
:: : ...
:: : It sounds as if there has been an install failure after the
: driver
:: : install had started but before the files were installed and
:: configured.
:: :
:: : Navigate to the HP support site.
:: : http://tinyurl.com/6jbke
:: :
:: : And get the uninstaller.
:: :
:: : Also get the printer drivers here
:: : http://tinyurl.com/36pmt
:: :
:: : Check Control Panel Printers and faxes. If the printer is
: listed
:: there,
:: : delete it in the usual way. Check Add/Remove programs. If there
: is
:: any
:: : software listed for the printer, remove it. Run the
uninstaller.
:: : Disconnect the printer. Install the drivers according to the
:: : instructions. Do not connect the printer to the computer until
: told
:: to
:: : do so by the installation instructions.
:: :
:: : Let us know.
:: :
:: : Tom
:: : MSMVP
:: : Windows Shell/User
:: :
:: :
:: : "Jack" wrote in message
:: : ...
:: : : Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet
: 812c
:: : after the
:: : : printer was removed. (Win98se, 400mhz Celeron, 64mb ram).
:: : : Nothing I've tried works. HP e-mail support has given up.
:: : : It looks like I cannot get the 'hpfusb98.inf' to load...which
: is
:: : supposed to
:: : : be the first step in this process. I can right-click on it
and
:: : install, but
:: : : it still won't let me pick the USB port for the
printer.(There
: is
:: also
:: : an
:: : : .ini, .dll, and .sys file in that folder).
:: : : Is there a way to manually install this inf?
:: : : Jack
:: : : PS. Or any ideas?
:: : :
:: : :
:: :
:: :
:: :
:: :
::
::
::
::
:
:

Yes, this printer worked with this computer. Nothing really changed except
all printers were removed from Start; Settings; Printers. There were several
printers listed, not sure what they were. May have been a DeskJet 895c
listed. It is plugged diectly into the back of the computer.
The reason the drivers were removed was because the lady (a friend of my
mother's) had changed ink cartriges then couldn't get it to work. I,
thinking it would be no big thing to reinstall, decided to get rid of the
"unnecessary printers".
"Thomas Ferguson" wrote in message
...
and...

please confirm that the printer once worked on this machine with the
same operating system

and....

it is plugged directly into a USB root hub and not a "port concentrator"
or other port-splitting device.

Thanks.
tom

"Thomas Ferguson" wrote in message
...
: HP uses its own USB drivers when its printers are installed on Windows
: 98. So, I am puzzled why their installer is pointing to the Windows 98
: CD USB directory. Still checking.
:
: Tom
:
: "Jack" wrote in message
: ...
:: Windows 98 Second Edition 4.10.2222 A
::
:: "Thomas Ferguson" wrote in message
:: ...
:: Please let us know the Windows 98 version. (Original, SE, Me).
: Thanks.
::
:: Tom
::
:: "Jack" wrote in message
:: ...
:: : Downloaded the uninstaller (again) and ran. Downloaded drivers
:: (again). The
:: : first thing I am asked to do is to direct the 'New Hardware
: Wizard' to
:: the
:: : win98usb folder. I do that and it says: "Windows was unable to
: locate
:: a
:: : driver for this device. If you do not want to install a driver
: now,
:: click
:: : Next. To search again, click Back". (This does the same thing
with
: the
:: : original install disk).
:: : Mark
:: : "Thomas Ferguson" wrote in message
:: : ...
:: : It sounds as if there has been an install failure after the
: driver
:: : install had started but before the files were installed and
:: configured.
:: :
:: : Navigate to the HP support site.
:: : http://tinyurl.com/6jbke
:: :
:: : And get the uninstaller.
:: :
:: : Also get the printer drivers here
:: : http://tinyurl.com/36pmt
:: :
:: : Check Control Panel Printers and faxes. If the printer is
: listed
:: there,
:: : delete it in the usual way. Check Add/Remove programs. If there
: is
:: any
:: : software listed for the printer, remove it. Run the
uninstaller.
:: : Disconnect the printer. Install the drivers according to the
:: : instructions. Do not connect the printer to the computer until
: told
:: to
:: : do so by the installation instructions.
:: :
:: : Let us know.
:: :
:: : Tom
:: : MSMVP
:: : Windows Shell/User
:: :
:: :
:: : "Jack" wrote in message
:: : ...
:: : : Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet
: 812c
:: : after the
:: : : printer was removed. (Win98se, 400mhz Celeron, 64mb ram).
:: : : Nothing I've tried works. HP e-mail support has given up.
:: : : It looks like I cannot get the 'hpfusb98.inf' to load...which
: is
:: : supposed to
:: : : be the first step in this process. I can right-click on it
and
:: : install, but
:: : : it still won't let me pick the USB port for the
printer.(There
: is
:: also
:: : an
:: : : .ini, .dll, and .sys file in that folder).
:: : : Is there a way to manually install this inf?
:: : : Jack
:: : : PS. Or any ideas?
:: : :
:: : :
:: :
:: :
:: :
:: :
::
::
::
::
:
: