SBC/Yahoo DSL down after Win98se upgrade.

On Tue, 11 Oct 2005 20:11:45 -0700, Gary S.
Terhune transmitted this:

I don't know what he's using for email, so I can't say if that would get
messed up if you uninstall the SBC/Yahoo applications. But it isn't typical
for data files to be deleted when programs are uninstalled. It's rather
expected that uninstall/reinstall operations may need to be performed in
order to repair things. Doesn't make sense to delete data stores during
those operations. You can ignore Yahoo! Messenger and leave it in place.
That's a separate app.

Then again, a full backup at this juncture would be a very good idea. If you
need to figure out where the email stores are, you can always run the email
app, download messages, send one or two, anything to update the databases,
then use Find to locate files that have changed in the last day. Sort by
Date and the most recent ones, the ones that are likely to be the email
stores, will show up at one end or the other of that list of files.

I'm interested, however, in what application they use for email.

I found out that they both use Yahoo's web mail,
so that saved having to back up any mail settings,
and he doesn't use Yahoo Messenger, so we
uninstalled that as well.

dylan

Oh, there's a router involved... I didn't realize that. What make/model? The
router needs to be set up. Try this test -- Attach the DSL modem directly to
the computer. Give it several minutes, just to make sure that the computer
manages to obtain its new IP address. Then see if you can't get online.

Setting up routers manually is easy for some people. I find it simpler to
just use whatever app is provided by the router manufacturer to configure
the router. Again, what make/model router? Typically, you are instructed by
the setup program to first attach the computer directly to the DSL modem and
making sure you can get to the internet. The program then reads all the
needed data from the computer and the modem, and then has you change the
wiring to connect the modem to the router and then the router to the
computer. It then proceeds to set up the router and connect the machine.
Routers vary, with some needing to be set up every time you lose power to
the modem or the router, or the DSL is dynamic IP and gets changed. Others
are better in this regard.

--
Gary S. Terhune
MS MVP Shell/User



"dylan" wrote in message
news
On Tue, 11 Oct 2005 18:48:36 -0700, Gary S.
Terhune transmitted this:

Restart and, with luck, the NIC will be automatically reinstalled
properly.
The NIC installation should provide the necessary support for the DSL
connection. If the people want to see each others' computers, that
requires
a bit more configuration. But the basic NIC installation should provide
everything necessary to get online. In the Network applet, you should see
Client for Microsoft Networks, the NIC itself as an Adapter, and TCP/IP.

Okay, we did all of that to the letter, and still
he's getting "Page cannot be displayed" messages
in IE6, Netscape and Mozilla Firefox. I had him
run ipconfig, and it showed that his IP was
192.168.1.3 and that the default gateway was
192.168.1.1. I had him ping the router, and that
responded, but there was no response from
www.yahoo.com or www.google.com.

He's tracing the wires to his router now, and he
said he might give SBC a call if we can't figure
this out soon.

dylan

Oh, there's a router involved... I didn't realize that. What make/model? The
router needs to be set up. Try this test -- Attach the DSL modem directly to
the computer. Give it several minutes, just to make sure that the computer
manages to obtain its new IP address. Then see if you can't get online.

Setting up routers manually is easy for some people. I find it simpler to
just use whatever app is provided by the router manufacturer to configure
the router. Again, what make/model router? Typically, you are instructed by
the setup program to first attach the computer directly to the DSL modem and
making sure you can get to the internet. The program then reads all the
needed data from the computer and the modem, and then has you change the
wiring to connect the modem to the router and then the router to the
computer. It then proceeds to set up the router and connect the machine.
Routers vary, with some needing to be set up every time you lose power to
the modem or the router, or the DSL is dynamic IP and gets changed. Others
are better in this regard.

--
Gary S. Terhune
MS MVP Shell/User



"dylan" wrote in message
news
On Tue, 11 Oct 2005 18:48:36 -0700, Gary S.
Terhune transmitted this:

Restart and, with luck, the NIC will be automatically reinstalled
properly.
The NIC installation should provide the necessary support for the DSL
connection. If the people want to see each others' computers, that
requires
a bit more configuration. But the basic NIC installation should provide
everything necessary to get online. In the Network applet, you should see
Client for Microsoft Networks, the NIC itself as an Adapter, and TCP/IP.

Okay, we did all of that to the letter, and still
he's getting "Page cannot be displayed" messages
in IE6, Netscape and Mozilla Firefox. I had him
run ipconfig, and it showed that his IP was
192.168.1.3 and that the default gateway was
192.168.1.1. I had him ping the router, and that
responded, but there was no response from
www.yahoo.com or www.google.com.

He's tracing the wires to his router now, and he
said he might give SBC a call if we can't figure
this out soon.

dylan

On Wed, 12 Oct 2005 17:40:49 -0700, Gary S.
Terhune transmitted this:

Oh, there's a router involved... I didn't realize that. What make/model? The
router needs to be set up. Try this test -- Attach the DSL modem directly to
the computer. Give it several minutes, just to make sure that the computer
manages to obtain its new IP address. Then see if you can't get online.

I'm not sure that the router is involved, as his
wife's mac can connect via the router and this
problem only started after we upgraded from Win98
to Win98SE. You had said earlier that because she
could connect, it meant the router was set up
properly. She can get through, and they don't
want to disconnect her computer from the router,
because both computers were connected to the
router when the router was first installed.

I believe it's a Belkin router, and that it's
configured on her mac. The router software was
never run on this PC before now and the computer
always just worked.

I also had him ping google.com and he received an
"Unknown Host" error, but when I had him ping
216.239.37.99, he received the usual four replies
with no loss.

dylan

On Wed, 12 Oct 2005 17:40:49 -0700, Gary S.
Terhune transmitted this:

Oh, there's a router involved... I didn't realize that. What make/model? The
router needs to be set up. Try this test -- Attach the DSL modem directly to
the computer. Give it several minutes, just to make sure that the computer
manages to obtain its new IP address. Then see if you can't get online.

I'm not sure that the router is involved, as his
wife's mac can connect via the router and this
problem only started after we upgraded from Win98
to Win98SE. You had said earlier that because she
could connect, it meant the router was set up
properly. She can get through, and they don't
want to disconnect her computer from the router,
because both computers were connected to the
router when the router was first installed.

I believe it's a Belkin router, and that it's
configured on her mac. The router software was
never run on this PC before now and the computer
always just worked.

I also had him ping google.com and he received an
"Unknown Host" error, but when I had him ping
216.239.37.99, he received the usual four replies
with no loss.

dylan

Sorry, I'm getting blitzy today. I *thought* there was another machine
involved but in my re-reading, I missed that.

Perhaps it's time someone else took over, sigh. I'll think on it while I
finish some other stuff, but I don't have high hopes for my brain at this
juncture. Sorry.

I think it would be a good idea for the guy to call SBS. I've called them
before on such issues, and they walked me through certain steps, and even
connected me to LinkSys (my router manufacturer) when it was determined that
the issue was router setup. But he might want to try the router setup from
his machine, first, and see if that gets him connected. If so, then find out
whether his wife can also connect.

--
Gary S. Terhune
MS MVP Shell/User

"dylan" wrote in message
...
On Wed, 12 Oct 2005 17:40:49 -0700, Gary S.
Terhune transmitted this:

Oh, there's a router involved... I didn't realize that. What make/model?
The
router needs to be set up. Try this test -- Attach the DSL modem directly
to
the computer. Give it several minutes, just to make sure that the
computer
manages to obtain its new IP address. Then see if you can't get online.

I'm not sure that the router is involved, as his
wife's mac can connect via the router and this
problem only started after we upgraded from Win98
to Win98SE. You had said earlier that because she
could connect, it meant the router was set up
properly. She can get through, and they don't
want to disconnect her computer from the router,
because both computers were connected to the
router when the router was first installed.

I believe it's a Belkin router, and that it's
configured on her mac. The router software was
never run on this PC before now and the computer
always just worked.

I also had him ping google.com and he received an
"Unknown Host" error, but when I had him ping
216.239.37.99, he received the usual four replies
with no loss.

dylan

Sorry, I'm getting blitzy today. I *thought* there was another machine
involved but in my re-reading, I missed that.

Perhaps it's time someone else took over, sigh. I'll think on it while I
finish some other stuff, but I don't have high hopes for my brain at this
juncture. Sorry.

I think it would be a good idea for the guy to call SBS. I've called them
before on such issues, and they walked me through certain steps, and even
connected me to LinkSys (my router manufacturer) when it was determined that
the issue was router setup. But he might want to try the router setup from
his machine, first, and see if that gets him connected. If so, then find out
whether his wife can also connect.

--
Gary S. Terhune
MS MVP Shell/User

"dylan" wrote in message
...
On Wed, 12 Oct 2005 17:40:49 -0700, Gary S.
Terhune transmitted this:

Oh, there's a router involved... I didn't realize that. What make/model?
The
router needs to be set up. Try this test -- Attach the DSL modem directly
to
the computer. Give it several minutes, just to make sure that the
computer
manages to obtain its new IP address. Then see if you can't get online.

I'm not sure that the router is involved, as his
wife's mac can connect via the router and this
problem only started after we upgraded from Win98
to Win98SE. You had said earlier that because she
could connect, it meant the router was set up
properly. She can get through, and they don't
want to disconnect her computer from the router,
because both computers were connected to the
router when the router was first installed.

I believe it's a Belkin router, and that it's
configured on her mac. The router software was
never run on this PC before now and the computer
always just worked.

I also had him ping google.com and he received an
"Unknown Host" error, but when I had him ping
216.239.37.99, he received the usual four replies
with no loss.

dylan

On Thu, 13 Oct 2005 01:35:29 GMT, dylan wrote:

I also had him ping google.com and he received an
"Unknown Host" error, but when I had him ping
216.239.37.99, he received the usual four replies
with no loss.

Then it's clearly a dns problem. This information is usually passed on
to the pc along with it's ip address as part of the dhcp process. You
will need to rebuild the winsock as follows

1. Un-install Dial-Up Networking. Don't reboot.
2. Delete registry key HKLM\System\CurrentControlSet\Services\Winsock2
3. Re-install Dial-Up Networking. Reboot.


Jim.

On Thu, 13 Oct 2005 01:35:29 GMT, dylan wrote:

I also had him ping google.com and he received an
"Unknown Host" error, but when I had him ping
216.239.37.99, he received the usual four replies
with no loss.

Then it's clearly a dns problem. This information is usually passed on
to the pc along with it's ip address as part of the dhcp process. You
will need to rebuild the winsock as follows

1. Un-install Dial-Up Networking. Don't reboot.
2. Delete registry key HKLM\System\CurrentControlSet\Services\Winsock2
3. Re-install Dial-Up Networking. Reboot.


Jim.

This is not a DUN issue. DUN is not in any way involved in DSL connections.

--
Gary S. Terhune
MS MVP Shell/User

"James Egan" wrote in message
...
On Thu, 13 Oct 2005 01:35:29 GMT, dylan wrote:

I also had him ping google.com and he received an
"Unknown Host" error, but when I had him ping
216.239.37.99, he received the usual four replies
with no loss.

Then it's clearly a dns problem. This information is usually passed on
to the pc along with it's ip address as part of the dhcp process. You
will need to rebuild the winsock as follows

1. Un-install Dial-Up Networking. Don't reboot.
2. Delete registry key HKLM\System\CurrentControlSet\Services\Winsock2
3. Re-install Dial-Up Networking. Reboot.


Jim.