missing or corrupt file prevents install

Problem: Trying to re-install Earthlink's mail client
Total Access 2004 after suspected infection by hijacker or
malware (PopUp blocker ceased working). Download and re-
install goes fine, but when I try to open the mailbox,
this error message arrives: "The
C:\Windows\TemporaryInternetFiles\Content.IE5
\25JKT8FE\TA2004_1(1).exe appears to be corrupt. Reinstall
the file then try again."
When I then click on OK, I get the next error msg:
"Access to the specified device, path, or file is denied."
I click OK and the msg windows just shut.
Well, obviously I had no business blundering around in
REGEDIT last night, trying to delete spyware keys. But
what IS a warning, if the fool does not ignore it?
Can you help? Can I download a missing .dll somewhere and
just move on?

What happens if you delete your TIF's, do you still get the error? Right click the
IE icon on the desktop, click Properties General Tab Delete Files, put a check in
Delete All Offline Content, click OK, when done close out and reboot. Rebooting is
not necessary after clearing TIF's, I have another purpose.
Once rebooted open either MyComputer or Explorer, navigate to c:\windows\temp and
delete all files in that folder.
Recheck your system for viruses and spyware.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"Pablo" wrote in message
...
Problem: Trying to re-install Earthlink's mail client
Total Access 2004 after suspected infection by hijacker or
malware (PopUp blocker ceased working). Download and re-
install goes fine, but when I try to open the mailbox,
this error message arrives: "The
C:\Windows\TemporaryInternetFiles\Content.IE5
\25JKT8FE\TA2004_1(1).exe appears to be corrupt. Reinstall
the file then try again."
When I then click on OK, I get the next error msg:
"Access to the specified device, path, or file is denied."
I click OK and the msg windows just shut.
Well, obviously I had no business blundering around in
REGEDIT last night, trying to delete spyware keys. But
what IS a warning, if the fool does not ignore it?
Can you help? Can I download a missing .dll somewhere and
just move on?

Thanks for your reply, Brian! I tried what you said.
Clearing the cache doesn't help. You see, it's a missing
or misdirected file that prevents re-installing the Total
Access program.

-----Original Message-----
What happens if you delete your TIF's, do you still get
the error? Right click the
IE icon on the desktop, click Properties General Tab
Delete Files, put a check in
Delete All Offline Content, click OK, when done close out
and reboot. Rebooting is
not necessary after clearing TIF's, I have another
purpose.
Once rebooted open either MyComputer or Explorer,
navigate to c:\windows\temp and
delete all files in that folder.
Recheck your system for viruses and spyware.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more
to learn.


"Pablo" wrote in
message
...
Problem: Trying to re-install Earthlink's mail client
Total Access 2004 after suspected infection by hijacker
or
malware (PopUp blocker ceased working). Download and re-
install goes fine, but when I try to open the mailbox,
this error message arrives: "The
C:\Windows\TemporaryInternetFiles\Content.IE5
\25JKT8FE\TA2004_1(1).exe appears to be corrupt.
Reinstall
the file then try again."
When I then click on OK, I get the next error msg:
"Access to the specified device, path, or file is
denied."
I click OK and the msg windows just shut.
Well, obviously I had no business blundering around in
REGEDIT last night, trying to delete spyware keys. But
what IS a warning, if the fool does not ignore it?
Can you help? Can I download a missing .dll somewhere
and
just move on?

.

You need to re-download the Total Access 2004 installation program from Earthlink's
web site. This time, when you click the download, instead of choosing to "install
from the current location", choose the option to "save the file to disk", and
download the file to a folder on your hard drive (such as C:\My Documents). Then
double-click that file to run the setup program....but before you do that, do this:

Reboot.

Open the Temp folder and delete all Temp files:
-Click StartRun, type %temp% and click OK.
-Press Ctrl+A to select all, then press Delete.

Delete the Temporary Internet Files:
Click Start Settings Control Panel Internet Options General tab.
Click the Delete Files button, then put a checkmark in the box to Delete all
offline content, and click OK, and OK.

Close all open windows and running apps.
Disable your anti-virus and screensaver.
Press Ctrl+Alt+Delete, and End Task on everything except Explorer and Systray.
Then start the installation.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


wrote in message
...
Thanks for your reply, Brian! I tried what you said.
Clearing the cache doesn't help. You see, it's a missing
or misdirected file that prevents re-installing the Total
Access program.

-----Original Message-----
What happens if you delete your TIF's, do you still get
the error? Right click the
IE icon on the desktop, click Properties General Tab
Delete Files, put a check in
Delete All Offline Content, click OK, when done close out
and reboot. Rebooting is
not necessary after clearing TIF's, I have another
purpose.
Once rebooted open either MyComputer or Explorer,
navigate to c:\windows\temp and
delete all files in that folder.
Recheck your system for viruses and spyware.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more
to learn.


"Pablo" wrote in
message
...
Problem: Trying to re-install Earthlink's mail client
Total Access 2004 after suspected infection by hijacker
or
malware (PopUp blocker ceased working). Download and re-
install goes fine, but when I try to open the mailbox,
this error message arrives: "The
C:\Windows\TemporaryInternetFiles\Content.IE5
\25JKT8FE\TA2004_1(1).exe appears to be corrupt.
Reinstall
the file then try again."
When I then click on OK, I get the next error msg:
"Access to the specified device, path, or file is
denied."
I click OK and the msg windows just shut.
Well, obviously I had no business blundering around in
REGEDIT last night, trying to delete spyware keys. But
what IS a warning, if the fool does not ignore it?
Can you help? Can I download a missing .dll somewhere
and
just move on?

.

I followed all the instructions, but still not successful.
I'm afraid I'll have to re-install Windows 98 to recover
the missing files.

I proceeded as described in Glen Ventura's post and got
this messsage:

Error 1343 The file '_D1763F9D2F334F21A36C2A6B322EDB1D'
cannot be installed because the file cannot be found in
cabinet file 'Data1.cab'. This could indicate a network
error, an error reading from the CD-ROM or a problem with
this package.

When I click on OK I get the following:

C:\windows\temp\earthlinktotalaccess2004_1
\windows\access\earthlinkmailbox.msi returned 1603.

Any ideas? I really appreciate any help I can get on this!
Pablo

-----Original Message-----
You need to re-download the Total Access 2004
installation program from Earthlink's
web site. This time, when you click the download,
instead of choosing to "install
from the current location", choose the option to "save
the file to disk", and
download the file to a folder on your hard drive (such as
C:\My Documents). Then
double-click that file to run the setup program....but
before you do that, do this:

Reboot.

Open the Temp folder and delete all Temp files:
-Click StartRun, type %temp% and click OK.
-Press Ctrl+A to select all, then press Delete.

Delete the Temporary Internet Files:
Click Start Settings Control Panel Internet Options
General tab.
Click the Delete Files button, then put a checkmark in
the box to Delete all
offline content, and click OK, and OK.

Close all open windows and running apps.
Disable your anti-virus and screensaver.
Press Ctrl+Alt+Delete, and End Task on everything except
Explorer and Systray.
Then start the installation.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


wrote in message
...
Thanks for your reply, Brian! I tried what you said.
Clearing the cache doesn't help. You see, it's a missing
or misdirected file that prevents re-installing the
Total
Access program.

-----Original Message-----
What happens if you delete your TIF's, do you still
get
the error? Right click the
IE icon on the desktop, click Properties General Tab

Delete Files, put a check in
Delete All Offline Content, click OK, when done close
out
and reboot. Rebooting is
not necessary after clearing TIF's, I have another
purpose.
Once rebooted open either MyComputer or Explorer,
navigate to c:\windows\temp and
delete all files in that folder.
Recheck your system for viruses and spyware.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more
to learn.


"Pablo" wrote in
message
...
Problem: Trying to re-install Earthlink's mail client
Total Access 2004 after suspected infection by
hijacker
or
malware (PopUp blocker ceased working). Download and
re-
install goes fine, but when I try to open the
mailbox,
this error message arrives: "The
C:\Windows\TemporaryInternetFiles\Content.IE5
\25JKT8FE\TA2004_1(1).exe appears to be corrupt.
Reinstall
the file then try again."
When I then click on OK, I get the next error msg:
"Access to the specified device, path, or file is
denied."
I click OK and the msg windows just shut.
Well, obviously I had no business blundering around
in
REGEDIT last night, trying to delete spyware keys.
But
what IS a warning, if the fool does not ignore it?
Can you help? Can I download a missing .dll somewhere
and
just move on?

.


.

Pablo,
The missing files have nothing to do with Windows, so reinstalling =
Windows won't be needed.
The problem may be with the installer files themselves, as implied by =
the error message.

I would not even bother installing the Total Access software, which I =
have always found to be buggy and crash-prone.
If you want to pursue it, contact Earthlink support, as it appears to be =
a problem with their installer package.

Here is what I would do:
How to Configure Windows 98 to Connect to EarthLink:=20
http://support.earthlink.net/mu/1/ps...ws_9x_nt/dial=
ers/dun_1.3/0522.2v.configure.psc.html
or
http://snipurl.com/4g1i

Connecting to the Internet Without the EarthLink TotalAccess Softwa=20
http://support.earthlink.net/mu/1/ps.../landingpage/=
8422.psc.html
or
http://snipurl.com/79pb
--=20
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"Pablo" wrote in message =
...
I followed all the instructions, but still not successful.=20
I'm afraid I'll have to re-install Windows 98 to recover=20
the missing files.
=20
I proceeded as described in Glen Ventura's post and got=20
this messsage:
=20
Error 1343 The file '_D1763F9D2F334F21A36C2A6B322EDB1D'=20
cannot be installed because the file cannot be found in=20
cabinet file 'Data1.cab'. This could indicate a network=20
error, an error reading from the CD-ROM or a problem with=20
this package.
=20
When I click on OK I get the following:
=20
C:\windows\temp\earthlinktotalaccess2004_1
\windows\access\earthlinkmailbox.msi returned 1603.
=20
Any ideas? I really appreciate any help I can get on this!
Pablo
=20
-----Original Message-----
You need to re-download the Total Access 2004=20
installation program from Earthlink's
web site. This time, when you click the download,=20
instead of choosing to "install
from the current location", choose the option to "save=20
the file to disk", and
download the file to a folder on your hard drive (such as=20
C:\My Documents). Then
double-click that file to run the setup program....but=20
before you do that, do this:

Reboot.

Open the Temp folder and delete all Temp files:
-Click StartRun, type %temp% and click OK.
-Press Ctrl+A to select all, then press Delete.

Delete the Temporary Internet Files:
Click Start Settings Control Panel Internet Options=20
General tab.
Click the Delete Files button, then put a checkmark in=20
the box to Delete all
offline content, and click OK, and OK.

Close all open windows and running apps.
Disable your anti-virus and screensaver.
Press Ctrl+Alt+Delete, and End Task on everything except=20
Explorer and Systray.
Then start the installation.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


wrote in message
...
Thanks for your reply, Brian! I tried what you said.
Clearing the cache doesn't help. You see, it's a missing
or misdirected file that prevents re-installing the=20
Total
Access program.

-----Original Message-----
What happens if you delete your TIF's, do you still=20
get
the error? Right click the
IE icon on the desktop, click Properties General Tab=20

Delete Files, put a check in
Delete All Offline Content, click OK, when done close=20
out
and reboot. Rebooting is
not necessary after clearing TIF's, I have another
purpose.
Once rebooted open either MyComputer or Explorer,
navigate to c:\windows\temp and
delete all files in that folder.
Recheck your system for viruses and spyware.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more
to learn.


"Pablo" wrote in
message
...
Problem: Trying to re-install Earthlink's mail client
Total Access 2004 after suspected infection by=20
hijacker
or
malware (PopUp blocker ceased working). Download and=20
re-
install goes fine, but when I try to open the=20
mailbox,
this error message arrives: "The
C:\Windows\TemporaryInternetFiles\Content.IE5
\25JKT8FE\TA2004_1(1).exe appears to be corrupt.
Reinstall
the file then try again."
When I then click on OK, I get the next error msg:
"Access to the specified device, path, or file is
denied."
I click OK and the msg windows just shut.
Well, obviously I had no business blundering around=20
in
REGEDIT last night, trying to delete spyware keys.=20
But
what IS a warning, if the fool does not ignore it?
Can you help? Can I download a missing .dll somewhere
and
just move on?

.


.

Thanks so much for sticking with me on this.
-----Original Message-----
Pablo,
The missing files have nothing to do with Windows, so
reinstalling Windows won't be needed.
The problem may be with the installer files themselves,
as implied by the error message.

I would not even bother installing the Total Access
software, which I have always found to be buggy and crash-
prone.
If you want to pursue it, contact Earthlink support, as
it appears to be a problem with their installer package.

Here is what I would do:
How to Configure Windows 98 to Connect to EarthLink:
http://support.earthlink.net/mu/1/ps...lkthroughs/win
dows_9x_nt/dialers/dun_1.3/0522.2v.configure.psc.html
or
http://snipurl.com/4g1i

Connecting to the Internet Without the EarthLink
TotalAccess Softwa
http://support.earthlink.net/mu/1/ps...lkthroughs/oth
er/landingpage/8422.psc.html
or
http://snipurl.com/79pb
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"Pablo" wrote in
message ...
I followed all the instructions, but still not
successful.
I'm afraid I'll have to re-install Windows 98 to
recover
the missing files.

I proceeded as described in Glen Ventura's post and got
this messsage:

Error 1343 The file '_D1763F9D2F334F21A36C2A6B322EDB1D'
cannot be installed because the file cannot be found in
cabinet file 'Data1.cab'. This could indicate a network
error, an error reading from the CD-ROM or a problem
with
this package.

When I click on OK I get the following:

C:\windows\temp\earthlinktotalaccess2004_1
\windows\access\earthlinkmailbox.msi returned 1603.

Any ideas? I really appreciate any help I can get on
this!
Pablo

-----Original Message-----
You need to re-download the Total Access 2004
installation program from Earthlink's
web site. This time, when you click the download,
instead of choosing to "install
from the current location", choose the option to "save
the file to disk", and
download the file to a folder on your hard drive (such
as
C:\My Documents). Then
double-click that file to run the setup program....but
before you do that, do this:

Reboot.

Open the Temp folder and delete all Temp files:
-Click StartRun, type %temp% and click OK.
-Press Ctrl+A to select all, then press Delete.

Delete the Temporary Internet Files:
Click Start Settings Control Panel Internet
Options
General tab.
Click the Delete Files button, then put a checkmark
in
the box to Delete all
offline content, and click OK, and OK.

Close all open windows and running apps.
Disable your anti-virus and screensaver.
Press Ctrl+Alt+Delete, and End Task on everything
except
Explorer and Systray.
Then start the installation.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


wrote in message
...
Thanks for your reply, Brian! I tried what you said.
Clearing the cache doesn't help. You see, it's a
missing
or misdirected file that prevents re-installing the
Total
Access program.

-----Original Message-----
What happens if you delete your TIF's, do you
still
get
the error? Right click the
IE icon on the desktop, click Properties General
Tab

Delete Files, put a check in
Delete All Offline Content, click OK, when done
close
out
and reboot. Rebooting is
not necessary after clearing TIF's, I have another
purpose.
Once rebooted open either MyComputer or Explorer,
navigate to c:\windows\temp and
delete all files in that folder.
Recheck your system for viruses and spyware.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always
more
to learn.


"Pablo" wrote
in
message
...
Problem: Trying to re-install Earthlink's mail
client
Total Access 2004 after suspected infection by
hijacker
or
malware (PopUp blocker ceased working). Download
and
re-
install goes fine, but when I try to open the
mailbox,
this error message arrives: "The
C:\Windows\TemporaryInternetFiles\Content.IE5
\25JKT8FE\TA2004_1(1).exe appears to be corrupt.
Reinstall
the file then try again."
When I then click on OK, I get the next error msg:
"Access to the specified device, path, or file is
denied."
I click OK and the msg windows just shut.
Well, obviously I had no business blundering
around
in
REGEDIT last night, trying to delete spyware
keys.
But
what IS a warning, if the fool does not ignore it?
Can you help? Can I download a missing .dll
somewhere
and
just move on?

.


.


.

If you really want the Total Access software installed (I have no use for it),
request it on CD from Earthlink rather than downloading it. There is a link to
order the CD on the web page I posted.

When installing it from the CD, follow this procedu

Open Windows Explorer or My Computer.
Browse to the Program Files\Common Files\InstallShield folder.
Right-click the InstallShield folder, click 'Rename', name the folder
InstallShieldOld, and press Enter.

Reboot.

Open the Temp folder and delete all Temp files:
-Click StartRun, type %temp% and click OK.
-Press Ctrl+A to select all, then press Delete.

Delete the Temporary Internet Files:
Click Start Settings Control Panel Internet Options General tab.
Click the Delete Files button, then put a checkmark in the box to Delete all
offline content, and click OK, and OK.

Close all open windows and running apps.
Disable your anti-virus and screensaver.
Press Ctrl+Alt+Delete, and End Task on everything except Explorer and Systray.
Insert the CD and install Total Access.

If you get "Installer" errors at that point, update the Windows Installer:
http://www.microsoft.com/downloads/r...eleaseID=32831

Install DCOM98:
http://www.microsoft.com/com/dcom/dcom98/download.asp

See also:
HOWTO: Troubleshoot Windows Installer Engine Problems
http://support.microsoft.com?kbid=260404

Q104985 INFO: Troubleshooting Initialization Errors:
http://support.installshield.com/kb/...icleid=Q104985
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"Pablo" wrote in message
...
Thanks so much for sticking with me on this.
-----Original Message-----
Pablo,
The missing files have nothing to do with Windows, so
reinstalling Windows won't be needed.
The problem may be with the installer files themselves,
as implied by the error message.

I would not even bother installing the Total Access
software, which I have always found to be buggy and crash-
prone.
If you want to pursue it, contact Earthlink support, as
it appears to be a problem with their installer package.

Here is what I would do:
How to Configure Windows 98 to Connect to EarthLink:
http://support.earthlink.net/mu/1/ps...lkthroughs/win
dows_9x_nt/dialers/dun_1.3/0522.2v.configure.psc.html
or
http://snipurl.com/4g1i

Connecting to the Internet Without the EarthLink
TotalAccess Softwa
http://support.earthlink.net/mu/1/ps...lkthroughs/oth
er/landingpage/8422.psc.html
or
http://snipurl.com/79pb
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"Pablo" wrote in
message ...
I followed all the instructions, but still not
successful.
I'm afraid I'll have to re-install Windows 98 to
recover
the missing files.

I proceeded as described in Glen Ventura's post and got
this messsage:

Error 1343 The file '_D1763F9D2F334F21A36C2A6B322EDB1D'
cannot be installed because the file cannot be found in
cabinet file 'Data1.cab'. This could indicate a network
error, an error reading from the CD-ROM or a problem
with
this package.

When I click on OK I get the following:

C:\windows\temp\earthlinktotalaccess2004_1
\windows\access\earthlinkmailbox.msi returned 1603.

Any ideas? I really appreciate any help I can get on
this!
Pablo

-----Original Message-----
You need to re-download the Total Access 2004
installation program from Earthlink's
web site. This time, when you click the download,
instead of choosing to "install
from the current location", choose the option to "save
the file to disk", and
download the file to a folder on your hard drive (such
as
C:\My Documents). Then
double-click that file to run the setup program....but
before you do that, do this:

Reboot.

Open the Temp folder and delete all Temp files:
-Click StartRun, type %temp% and click OK.
-Press Ctrl+A to select all, then press Delete.

Delete the Temporary Internet Files:
Click Start Settings Control Panel Internet
Options
General tab.
Click the Delete Files button, then put a checkmark
in
the box to Delete all
offline content, and click OK, and OK.

Close all open windows and running apps.
Disable your anti-virus and screensaver.
Press Ctrl+Alt+Delete, and End Task on everything
except
Explorer and Systray.
Then start the installation.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


wrote in message
...
Thanks for your reply, Brian! I tried what you said.
Clearing the cache doesn't help. You see, it's a
missing
or misdirected file that prevents re-installing the
Total
Access program.

-----Original Message-----
What happens if you delete your TIF's, do you
still
get
the error? Right click the
IE icon on the desktop, click Properties General
Tab

Delete Files, put a check in
Delete All Offline Content, click OK, when done
close
out
and reboot. Rebooting is
not necessary after clearing TIF's, I have another
purpose.
Once rebooted open either MyComputer or Explorer,
navigate to c:\windows\temp and
delete all files in that folder.
Recheck your system for viruses and spyware.

--
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always
more
to learn.


"Pablo" wrote
in
message
...
Problem: Trying to re-install Earthlink's mail
client
Total Access 2004 after suspected infection by
hijacker
or
malware (PopUp blocker ceased working). Download
and
re-
install goes fine, but when I try to open the
mailbox,
this error message arrives: "The
C:\Windows\TemporaryInternetFiles\Content.IE5
\25JKT8FE\TA2004_1(1).exe appears to be corrupt.
Reinstall
the file then try again."
When I then click on OK, I get the next error msg:
"Access to the specified device, path, or file is
denied."
I click OK and the msg windows just shut.
Well, obviously I had no business blundering
around
in
REGEDIT last night, trying to delete spyware
keys.
But
what IS a warning, if the fool does not ignore it?
Can you help? Can I download a missing .dll
somewhere
and
just move on?

.


.


.