Can you help please?

Emrys Davies wrote:

If you don't have one that says ethernet adapter, stop reading
and tell us.

No mention of 'ethernet adapter' in there. Just two which refers
to Dialup Adapter.

Well you're going to have to explain how you have arranged to have this
computer connect to the internet.

I assume you're trying to do so through an ethernet cable connected to a
router.

If so, then your computer is not seeing the ethernet adapter - which
will either be a PCI card or it will be integrated onto the motherboard.

Every time that Windows boots up - does it say that it's finding or has
found new hardware, and it asks you for drivers?

When you right click on the "My Computer" icon on the desktop, select
properties, and select device manager, is anything showing up with a
yellow ! exclamation mark?

"98 Guy" "98"@Guy. com wrote in message
...
Emrys Davies wrote:

If you don't have one that says ethernet adapter, stop reading
and tell us.

No mention of 'ethernet adapter' in there. Just two which refers
to Dialup Adapter.

Well you're going to have to explain how you have arranged to have this
computer connect to the internet.

I assume you're trying to do so through an ethernet cable connected to a
router.
If so, then your computer is not seeing the ethernet adapter - which
will either be a PCI card or it will be integrated onto the motherboard.

No, it connects to a Sagem modem via a RJ11 cable which is attached at the
'phone end to an ADSL Modem connector. The latter plugs into the BT wall
'phone socket. A USB cable connects the modem to the PC.


Every time that Windows boots up - does it say that it's finding or has
found new hardware, and it asks you for drivers?

Never see anything like that.

When you right click on the "My Computer" icon on the desktop, select
properties, and select device manager, is anything showing up with a
yellow ! exclamation mark?

No, all is clear.

Emrys Davies wrote:

Well you're going to have to explain how you have arranged to have
this computer connect to the internet.

it connects to a Sagem modem via a RJ11 cable which is attached at
the 'phone end to an ADSL Modem connector. The latter plugs into
the BT wall 'phone socket. A USB cable connects the modem to the PC.

I've never connected a win-98 PC to a DSL model via USB port. Because
that's just plain stupid. I didn't even think it was possible, because
there has to be USB drivers for win-98 for the modem.

Does your win-98 computer have an ethernet connector (RJ-45) on it
somewhere?

Do you know for sure that your win-98 computer has (or has had) internet
connectivity using your current setup?

Do you have any other computer connected to the internet simultaneously
via the Sagem modem? Are you having this conversation via the Sagem
modem and a different computer, or the win-98 computer being discussed?

Regardless what your answers are for the above questions, do this:

On your win-98 computer, open a DOS window (start, run, type
command.com).

Enter this command: ipconfig (then hit enter)

You will see one (or more) sets of these:

IP Address .............: a.b.c.d
Subnet Mask ............: h.i.j.k
Default Gateway.........: (either q.r.s.t or nothing)

Each set will be preceeded by an adapter that Windows thinks you have.
There could be 3 or 4 of these sets.

If you have more than one, it's likely that only one of them will have
numbers other than 0.0.0.0.

So - is there at least one set that is giving something other than
0.0.0.0 for IP address, Subnet mask, and default gateway?

PS: if you have any other windows computer that has a working internet
connection, you can enter the ipconfig command in a dos window and see
this same information.

"98 Guy" wrote:

it connects to a Sagem modem via a RJ11 cable which is attached at
the 'phone end to an ADSL Modem connector. The latter plugs into
the BT wall 'phone socket. A USB cable connects the modem to the PC.

I've never connected a win-98 PC to a DSL model via USB port.
Because that's just plain stupid.

Are you having a bad week?
You've been unusually un-nice in your last few messages.

I didn't even think it was possible, because
there has to be USB drivers for win-98 for the modem.

I'll assume it's at least similar to this one:
http://support.sagemcom.com/site/liv...8021413-03.pdf

Guess what... USB support as far back as 98FE.
Only 2 ports: USB (to PC for comm and power) and 6-way RJ11 (to the wall).

Sanity Clause wrote:

I've never connected a win-98 PC to a DSL model via USB port.
Because that's just plain stupid.

Are you having a bad week?
You've been unusually un-nice in your last few messages.

Davies should have been more up-front about how his internet service is
setup. Would have saved me asking so many questions.

I didn't even think it was possible, because
there has to be USB drivers for win-98 for the modem.

I'll assume it's at least similar to this one:
http://support.sagemcom.com/site/liv...8021413-03.pdf

Guess what... USB support as far back as 98FE.
Only 2 ports: USB (to PC for comm and power) and 6-way RJ11
(to the wall).

I find it hard to believe, in this day and age, that there are people
paying for broadband internet that can only serve a single device
because the modem can make no RJ-45 ethernet connection to a multi-port
router. Even moreso, when that single device is (apparently) a PC
running win-98.

If this is Davies situation, then I'm done trying to help.

It is trivial to buy your own DSL modem, some even have their own 4-port
router built in.

But I smell a rat here on a number of different levels. We have someone
here that has enough computer / internet smarts to know what usenet is
and how to use it, but not enough to figure out how to know if a win-98
computer has a working internet connection?

"98 Guy" "98"@Guy. com wrote in message
...
Emrys Davies wrote:

Well you're going to have to explain how you have arranged to have
this computer connect to the internet.

it connects to a Sagem modem via a RJ11 cable which is attached at
the 'phone end to an ADSL Modem connector. The latter plugs into
the BT wall 'phone socket. A USB cable connects the modem to the PC.

I've never connected a win-98 PC to a DSL model via USB port. Because
that's just plain stupid. I didn't even think it was possible, because
there has to be USB drivers for win-98 for the modem.

Does your win-98 computer have an ethernet connector (RJ-45) on it
somewhere?

No definitely not. It only has the USB A-B cable which connects the PC to
the Sagem modem.

Do you know for sure that your win-98 computer has (or has had) internet
connectivity using your current setup?

This PC has been connected to the internet via its present system for about
ten years.

Do you have any other computer connected to the internet simultaneously
via the Sagem modem? Are you having this conversation via the Sagem
modem and a different computer, or the win-98 computer being discussed?

No. I am having this conversation via a wireless router (TalkTalk-Thompson)
and a HP computer.


Regardless what your answers are for the above questions, do this:

On your win-98 computer, open a DOS window (start, run, type
command.com).

Enter this command: ipconfig (then hit enter)

You will see one (or more) sets of these:

IP Address .............: a.b.c.d
Subnet Mask ............: h.i.j.k
Default Gateway.........: (either q.r.s.t or nothing)

Each set will be preceeded by an adapter that Windows thinks you have.
There could be 3 or 4 of these sets.

If you have more than one, it's likely that only one of them will have
numbers other than 0.0.0.0.

So - is there at least one set that is giving something other than
0.0.0.0 for IP address, Subnet mask, and default gateway?

The Dos command merely showed:

0 Ethernet Adapter:

I P Address........................................... .: 0.0.0.0
Subnet Mask........................................: 0.0.0.0
Default Gateway.................................:

1 Ethernet Adapter:

An exact repeat of the above.


PS: if you have any other windows computer that has a working internet
connection, you can enter the ipconfig command in a dos window and see
this same information.

Emrys Davies wrote:

Enter this command: ipconfig (then hit enter)

The Dos command merely showed:

0 Ethernet Adapter:

I P Address........................................: 0.0.0.0
Subnet Mask........................................: 0.0.0.0
Default Gateway.................................:

1 Ethernet Adapter:

An exact repeat of the above.

Your computer is not recognizing (does not see) the modem.

I would assume that given the vintage of your setup, that your computer
must have been running a login program at startup. Something to perform
a PPPoe login. Unless your DSL works differently in the UK (perhaps
DHCP?) and the computer doesn't have to run login software.

This PC has been connected to the internet via its present system
for about ten years.

Does the modem have any lights to indicate either a DSL sync signal and
/ or actual internet connectivity?

Has there been any electrical event recently (a power surge, power
outage, lightning strike nearby) that could have damaged the modem?

I am having this conversation via a wireless router (TalkTalk-
Thompson) and a HP computer.

At the same location as the win-98 computer? If so, how is the Thomson
router getting it's internet connection?

"98 Guy" "98"@Guy . com wrote in message
...
Emrys Davies wrote:

Enter this command: ipconfig (then hit enter)

The Dos command merely showed:

0 Ethernet Adapter:

I P Address........................................: 0.0.0.0
Subnet Mask........................................: 0.0.0.0
Default Gateway.................................:

1 Ethernet Adapter:

An exact repeat of the above.

Your computer is not recognizing (does not see) the modem.

I would assume that given the vintage of your setup, that your computer
must have been running a login program at startup. Something to perform
a PPPoe login. Unless your DSL works differently in the UK (perhaps
DHCP?) and the computer doesn't have to run login software.

The Broadband icon is on the desktop and when the external modems (Sagem)
ADSL and power lights come on the Broadband icon has to be clicked and then
you have the 'Connect to Broadband' window showing the user name, password,
save password, 'phone number, and 'Dialling from' details; also the
'Connect' button. The latter when pressed connects online and as it does
two minature tv pictures descend into the system tray.

This PC has been connected to the internet via its present system
for about ten years.

Does the modem have any lights to indicate either a DSL sync signal and
/ or actual internet connectivity?

Yes, it has ADSL and PWR leds which indicate its preparedness.

Has there been any electrical event recently (a power surge, power
outage, lightning strike nearby) that could have damaged the modem?

No, I have a power surge product which hopefully will prevent that, but I
disconnect the power if I am forewarned.

I am having this conversation via a wireless router (TalkTalk-
Thompson) and a HP computer.

At the same location as the win-98 computer? If so, how is the Thomson
router getting it's internet connection?

Via Wireless. The two computers share the same ADSL Modem connector (RJ 11)
near the BT 'phone socket so only one of us can be on line. It is simply a
case of swapping the RJ11 cables as needs be and this works very well. We
are quite happy with this arrangement and my wife only uses the PC
infrequently.

Emrys Davies wrote:

The Broadband icon is on the desktop and when the external modems
(Sagem) ADSL and power lights come on the Broadband icon has to be
clicked and then you have the 'Connect to Broadband' window
showing the user name, password, save password, 'phone number,
and 'Dialling from' details; also the 'Connect' button. The
latter when pressed connects online and as it does
two minature tv pictures descend into the system tray.

And when you click on it - does it say that it's connected?

I am having this conversation via a wireless router (TalkTalk-
Thompson) and a HP computer.

At the same location as the win-98 computer? If so, how is the
Thomson router getting it's internet connection?

Via Wireless. The two computers share the same ADSL Modem connector
(RJ 11) near the BT 'phone socket so only one of us can be on line.

Are you paying for 2 different DSL accounts, and accessing each with
it's own modem?

It is simply a case of swapping the RJ11 cables as needs be and
this works very well. We are quite happy with this arrangement
and my wife only uses the PC infrequently.

Why don't you have a single DSL modem / account and allow all your
devices to access the internet through that?

It is trivial to put an ethernet card in the win-98 PC.

Do this.

Go through the motions of connecting the win-98 PC to the internet,
using which-ever way you normally do.

Open a DOS window and enter this: ping 4.2.2.2

That is a "high availability" public DNS server in the US. It should be
"ping-able" from anywhere in the world.

You should get "Reply from 4.2.2.2: bytes=32, time=N ms TTL=X"

Or do you get "timeout", or "destination host unreachable" or something
else?

If you don't get a reply, then you don't have a working connection to
the internet, regardless what your "Connect to Broadband" window is
telling you.

"98 Guy" "98"@Guy . com wrote in message
...
Emrys Davies wrote:

The Broadband icon is on the desktop and when the external modems
(Sagem) ADSL and power lights come on the Broadband icon has to be
clicked and then you have the 'Connect to Broadband' window
showing the user name, password, save password, 'phone number,
and 'Dialling from' details; also the 'Connect' button. The
latter when pressed connects online and as it does
two minature tv pictures descend into the system tray.

And when you click on it - does it say that it's connected?

It says: Status: 'Verifying user name and password' Logging on to network
and then the two little tvs flash to the system try and hey presto.

I am having this conversation via a wireless router (TalkTalk-
Thompson) and a HP computer.

At the same location as the win-98 computer? If so, how is the
Thomson router getting it's internet connection?

Via Wireless. The two computers share the same ADSL Modem connector
(RJ 11) near the BT 'phone socket so only one of us can be on line.

Are you paying for 2 different DSL accounts, and accessing each with
it's own modem?

No one account. One accesses via modem and the other via wireless

It is simply a case of swapping the RJ11 cables as needs be and
this works very well. We are quite happy with this arrangement
and my wife only uses the PC infrequently.

Why don't you have a single DSL modem / account and allow all your
devices to access the internet through that?

We have a single account


It is trivial to put an ethernet card in the win-98 PC.

Do this.

Go through the motions of connecting the win-98 PC to the internet,
using which-ever way you normally do.

Open a DOS window and enter this: ping 4.2.2.2

That is a "high availability" public DNS server in the US. It should be
"ping-able" from anywhere in the world.

You should get "Reply from 4.2.2.2: bytes=32, time=N ms TTL=X"

Or do you get "timeout", or "destination host unreachable" or something
else?

If you don't get a reply, then you don't have a working connection to
the internet, regardless what your "Connect to Broadband" window is
telling you.

As I said we are quite happy with our present arrangement and until fairly
recently all was well until the two icons - Google and Internet Explorer -
began to take a minute to open the respective pages via the Inexplore - Zu
wenig Arbeitsspeicher window. I thought that maybe a small tweak would put
it right but that is not the case. Getting my wife another PC is no problem
but at the moment she is happy with what she has got. She does most of her
very limited work on Google, which is the Home Page and does no use IE, or
so she says. She has had a big spinal operation and is poorly on her feet
and does not use the PC much. We are both quite elderly now - me, more so.
I have slowly taught my wife some computer basics but she breaks the rules
quite drastically regarding computer organization and maintenance. At the
same time she muddles on with a PC which is on its last legs.

Incidentally, I found Zu wenig Arbeitsspeicher in the PCs Registry, via
regedit, a couple of days ago but I cannot find it tonight. If I find it
again would it be unwise to delete it? I have in mind that that might stop
the two icons opening at all. I should add that I have used the Registry
for years and I know its dangers.