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Uninstall etrust EZ Armour AV



 
 
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  #1  
Old October 28th 04, 12:42 AM
Keith Young
external usenet poster
 
Posts: n/a
Default Uninstall etrust EZ Armour AV

OK so I installed the free etrust EZ Armour suite. Guess I should have
known better than to install this freebee piece of crap.

I could never get the AV to autodownload the virus definition files so that
never worked. The firewll seemed to be working ok. Never received a
response from customer support after several attempts so I decided to
uninstall the whole suite (AV, firewall). Well, the firewall portion seemed
to uninstall ok but the anti-virus remains there with no uninstall option in
the directory or in the Add/Remove programs in control panel.

Also the thing automatically starts itself up and there is no option
anywhere to even close and exit out of the program- what is the deal with
this? There is no reference to it in the startup directory.

How do I safely get rid of this AV program? I didnt want to simply delete
all the files in the directory. I also tied to re-downlad the program with
the hopes that I could reinstall and then uninstall everything successfully.
Apparently, they do not allow you to download the program a second time as
my link from the email I received from CA does not work.

Thanks in advance for any help.


  #2  
Old October 28th 04, 01:01 AM
Mike M
external usenet poster
 
Posts: n/a
Default

FYI the eTrust AV application included as part of EZArmor is anything but
a freebee piece of cr$p and is working well here on a number of PCs and on
probably many millions of others worldwide. eTrust together with AVG are
two of the most popular low cost AV applications used and together with
NOD32 and Kaspersky are amongst the most popular AV applications used by
those who care for their PCs.

That you have problems is unfortunate and given your problems when trying
to uninstall suggests that perhaps the application never installed
correctly in the first place. I would therefore suggest that you try
reinstalling EXArmor including the eTrust AV part since if this now
installs correctly this should allow you to uninstall the application
properly.
--
Mike Maltby MS-MVP



Keith Young wrote:

OK so I installed the free etrust EZ Armour suite. Guess I should
have known better than to install this freebee piece of crap.

I could never get the AV to autodownload the virus definition files
so that never worked. The firewll seemed to be working ok. Never
received a response from customer support after several attempts so I
decided to uninstall the whole suite (AV, firewall). Well, the
firewall portion seemed to uninstall ok but the anti-virus remains
there with no uninstall option in the directory or in the Add/Remove
programs in control panel.

Also the thing automatically starts itself up and there is no option
anywhere to even close and exit out of the program- what is the deal
with this? There is no reference to it in the startup directory.

How do I safely get rid of this AV program? I didnt want to simply
delete all the files in the directory. I also tied to re-downlad the
program with the hopes that I could reinstall and then uninstall
everything successfully. Apparently, they do not allow you to
download the program a second time as my link from the email I
received from CA does not work.

Thanks in advance for any help.


  #3  
Old October 28th 04, 03:31 AM
Heather
external usenet poster
 
Posts: n/a
Default

Ditto......works fine on my WinME computer. And I only have the freebie EZ
antivirus part. But obviously this person is like my *esteemed*
brother-in-law......who can't download anything properly.....EVER!! (G)

Heather

"Mike M" wrote in message
...
FYI the eTrust AV application included as part of EZArmor is anything but
a freebee piece of cr$p and is working well here on a number of PCs and on
probably many millions of others worldwide. eTrust together with AVG are
two of the most popular low cost AV applications used and together with
NOD32 and Kaspersky are amongst the most popular AV applications used by
those who care for their PCs.

That you have problems is unfortunate and given your problems when trying
to uninstall suggests that perhaps the application never installed
correctly in the first place. I would therefore suggest that you try
reinstalling EXArmor including the eTrust AV part since if this now
installs correctly this should allow you to uninstall the application
properly.
--
Mike Maltby MS-MVP



Keith Young wrote:

OK so I installed the free etrust EZ Armour suite. Guess I should
have known better than to install this freebee piece of crap.

I could never get the AV to autodownload the virus definition files
so that never worked. The firewll seemed to be working ok. Never
received a response from customer support after several attempts so I
decided to uninstall the whole suite (AV, firewall). Well, the
firewall portion seemed to uninstall ok but the anti-virus remains
there with no uninstall option in the directory or in the Add/Remove
programs in control panel.

Also the thing automatically starts itself up and there is no option
anywhere to even close and exit out of the program- what is the deal
with this? There is no reference to it in the startup directory.

How do I safely get rid of this AV program? I didnt want to simply
delete all the files in the directory. I also tied to re-downlad the
program with the hopes that I could reinstall and then uninstall
everything successfully. Apparently, they do not allow you to
download the program a second time as my link from the email I
received from CA does not work.

Thanks in advance for any help.




  #4  
Old October 28th 04, 12:54 PM
Keith Young
external usenet poster
 
Posts: n/a
Default

Ok, I should not have been so quick to slam etrust. I will try to reinstall
(I found a separate link to download)

It does seem odd that the program does not llow an option to exit out of it
/ disable it / stop it from running. Have you found this to be the case?
Also, it does seem odd that several attempts at contacting customer support
went unanswered - have you found this to be typical?

Thanks for the assistance.


"Heather" wrote in message
...
Ditto......works fine on my WinME computer. And I only have the freebie

EZ
antivirus part. But obviously this person is like my *esteemed*
brother-in-law......who can't download anything properly.....EVER!! (G)

Heather

"Mike M" wrote in message
...
FYI the eTrust AV application included as part of EZArmor is anything

but
a freebee piece of cr$p and is working well here on a number of PCs and

on
probably many millions of others worldwide. eTrust together with AVG

are
two of the most popular low cost AV applications used and together with
NOD32 and Kaspersky are amongst the most popular AV applications used by
those who care for their PCs.

That you have problems is unfortunate and given your problems when

trying
to uninstall suggests that perhaps the application never installed
correctly in the first place. I would therefore suggest that you try
reinstalling EXArmor including the eTrust AV part since if this now
installs correctly this should allow you to uninstall the application
properly.
--
Mike Maltby MS-MVP



Keith Young wrote:

OK so I installed the free etrust EZ Armour suite. Guess I should
have known better than to install this freebee piece of crap.

I could never get the AV to autodownload the virus definition files
so that never worked. The firewll seemed to be working ok. Never
received a response from customer support after several attempts so I
decided to uninstall the whole suite (AV, firewall). Well, the
firewall portion seemed to uninstall ok but the anti-virus remains
there with no uninstall option in the directory or in the Add/Remove
programs in control panel.

Also the thing automatically starts itself up and there is no option
anywhere to even close and exit out of the program- what is the deal
with this? There is no reference to it in the startup directory.

How do I safely get rid of this AV program? I didnt want to simply
delete all the files in the directory. I also tied to re-downlad the
program with the hopes that I could reinstall and then uninstall
everything successfully. Apparently, they do not allow you to
download the program a second time as my link from the email I
received from CA does not work.

Thanks in advance for any help.






  #5  
Old October 28th 04, 02:59 PM
Keith Young
external usenet poster
 
Posts: n/a
Default

OK, I guess I should not have been so quick to trash the etrust EZ armour
suite. I did redownload and tried it again (supposedly it successfully
installed this time as well) with the same problems as far as the AV portion
being unable to download what it needs to run.

I still have been unable to find a way to disable / turn off / exit from
these programs (without uninstalling them). It appears that they always are
active and they can not be shut down? Could you tell me if I am missing
something here?

Also, I did attempt to contact customer support once again outlining the
exact nature of the problem I am having. I thoroughly searched their
site/knowledge base and could not locate an answer to the problem I am
having. Do you know if it is typical for them not to respond?

Thanks for your help.


"Heather" wrote in message
...
Ditto......works fine on my WinME computer. And I only have the freebie

EZ
antivirus part. But obviously this person is like my *esteemed*
brother-in-law......who can't download anything properly.....EVER!! (G)

Heather

"Mike M" wrote in message
...
FYI the eTrust AV application included as part of EZArmor is anything

but
a freebee piece of cr$p and is working well here on a number of PCs and

on
probably many millions of others worldwide. eTrust together with AVG

are
two of the most popular low cost AV applications used and together with
NOD32 and Kaspersky are amongst the most popular AV applications used by
those who care for their PCs.

That you have problems is unfortunate and given your problems when

trying
to uninstall suggests that perhaps the application never installed
correctly in the first place. I would therefore suggest that you try
reinstalling EXArmor including the eTrust AV part since if this now
installs correctly this should allow you to uninstall the application
properly.
--
Mike Maltby MS-MVP



Keith Young wrote:

OK so I installed the free etrust EZ Armour suite. Guess I should
have known better than to install this freebee piece of crap.

I could never get the AV to autodownload the virus definition files
so that never worked. The firewll seemed to be working ok. Never
received a response from customer support after several attempts so I
decided to uninstall the whole suite (AV, firewall). Well, the
firewall portion seemed to uninstall ok but the anti-virus remains
there with no uninstall option in the directory or in the Add/Remove
programs in control panel.

Also the thing automatically starts itself up and there is no option
anywhere to even close and exit out of the program- what is the deal
with this? There is no reference to it in the startup directory.

How do I safely get rid of this AV program? I didnt want to simply
delete all the files in the directory. I also tied to re-downlad the
program with the hopes that I could reinstall and then uninstall
everything successfully. Apparently, they do not allow you to
download the program a second time as my link from the email I
received from CA does not work.

Thanks in advance for any help.






  #6  
Old October 28th 04, 03:20 PM
Mike M
external usenet poster
 
Posts: n/a
Default

Having reinstalled EZArmor are you saying that you are still unable to
remove the entire application including eTrust AV? If so then something
very off is going on and not something I ever recall having seen reported
before. As for your problems in obtaining updated signature files a
couple of questions if I may. How are you connecting to the net? Are you
suing a router with NAT or a firewall on Win Me? If so have you
configured this appropriately to allow eTrust to download updates - it
does this using FTP?

As for Computer Associates Help & Support, I don't think much of them
either. I've received replies to enquiries I've made in the past but only
ever stock references to CA knowledge base articles and IMO they seem to
be either unwilling or unable to provide usable responses to specific
queries.
--
Mike Maltby MS-MVP



Keith Young wrote:

OK, I guess I should not have been so quick to trash the etrust EZ
armour suite. I did redownload and tried it again (supposedly it
successfully installed this time as well) with the same problems as
far as the AV portion being unable to download what it needs to run.

I still have been unable to find a way to disable / turn off / exit
from these programs (without uninstalling them). It appears that
they always are active and they can not be shut down? Could you tell
me if I am missing something here?

Also, I did attempt to contact customer support once again outlining
the exact nature of the problem I am having. I thoroughly searched
their site/knowledge base and could not locate an answer to the
problem I am having. Do you know if it is typical for them not to
respond?

Thanks for your help.


  #8  
Old October 28th 04, 04:14 PM
Keith Young
external usenet poster
 
Posts: n/a
Default

Mike:

I decided to give the whole suit (AV and firewall) another try. So I have
not tried to unistall the whole thing again.

What I meant was that I can not locate an option on the program to get out
of it (Exit the program). For example, if I open MS Excel, work for a while
in it and then want to close Excel so it is no longer open / running in the
background, I would simple go File-Exit or click the X in the upper right
corner. Excel then closes and is no longer running on my system.

Lets say I want to close/Exit etrust AV (not uninstall) until I figure out a
way to get the signatures downloaded. Well, I have not been able to find a
way to do this. Can it be done? Am I missing something? If it cant be
done (without going into MSconfig or some other system thing)then why is it
set up this way?

I never had a firewall before installing the one included in the etrust EZ
suite. That firewall is up and running but I would have thought the
installation would have taken care of any configuration issues between
etrust EZ AV & etrust EZ Firewall. I am not connecting using a router, just
a simple cable modem connection.

Thanks again, Keith

"Mike M" wrote in message
...
Having reinstalled EZArmor are you saying that you are still unable to
remove the entire application including eTrust AV? If so then something
very off is going on and not something I ever recall having seen reported
before. As for your problems in obtaining updated signature files a
couple of questions if I may. How are you connecting to the net? Are you
suing a router with NAT or a firewall on Win Me? If so have you
configured this appropriately to allow eTrust to download updates - it
does this using FTP?

As for Computer Associates Help & Support, I don't think much of them
either. I've received replies to enquiries I've made in the past but only
ever stock references to CA knowledge base articles and IMO they seem to
be either unwilling or unable to provide usable responses to specific
queries.
--
Mike Maltby MS-MVP



Keith Young wrote:

OK, I guess I should not have been so quick to trash the etrust EZ
armour suite. I did redownload and tried it again (supposedly it
successfully installed this time as well) with the same problems as
far as the AV portion being unable to download what it needs to run.

I still have been unable to find a way to disable / turn off / exit
from these programs (without uninstalling them). It appears that
they always are active and they can not be shut down? Could you tell
me if I am missing something here?

Also, I did attempt to contact customer support once again outlining
the exact nature of the problem I am having. I thoroughly searched
their site/knowledge base and could not locate an answer to the
problem I am having. Do you know if it is typical for them not to
respond?

Thanks for your help.




  #9  
Old October 28th 04, 05:16 PM
Mike M
external usenet poster
 
Posts: n/a
Default

Keith,

I apparently misunderstood your question since the subject of this thread
was about uninstalling EZArmor.

Firewall - understood. In this case I'd forgotten we were talking about
eTrust AV as part of EZArmor. :-)

Exiting eTrust. Not as straight forward as it appears since AV
application run as a service and is tied in to the underlying operating
system. You can however uncheck the Vet Alert and VetTray entries in
MSConfig | Startup and rebooting although even then a background service
may still be running. I'm not sure of the benefit of this though since
you can disable Real-Time protection on the options tab in eTrust AV.

I'm still not clear though what problems you are having when trying to
update eTrust's signatures. Prior to writing this post I've just tested
the EZArmor install again on a clean out of the box install of Win Me.
During the install the AV component accessed the net and pulled down
aup_5835.exe using ftp from ftpez.ca.com. Now that it is installed I can
click Autodownload and it checks for updates and reports back that I am up
to date. This is logged in the file autodown.txt. Does this contain a
clue as to your problems. On this system that file is located in
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus. You can also
check the log by opening eTrust AV, and then View | View log files |
Autodownload.
--
Mike Maltby MS-MVP



Keith Young wrote:

Mike:

I decided to give the whole suit (AV and firewall) another try. So I
have not tried to unistall the whole thing again.

What I meant was that I can not locate an option on the program to
get out of it (Exit the program). For example, if I open MS Excel,
work for a while in it and then want to close Excel so it is no
longer open / running in the background, I would simple go File-Exit
or click the X in the upper right corner. Excel then closes and is
no longer running on my system.

Lets say I want to close/Exit etrust AV (not uninstall) until I
figure out a way to get the signatures downloaded. Well, I have not
been able to find a way to do this. Can it be done? Am I missing
something? If it cant be done (without going into MSconfig or some
other system thing)then why is it set up this way?

I never had a firewall before installing the one included in the
etrust EZ suite. That firewall is up and running but I would have
thought the installation would have taken care of any configuration
issues between etrust EZ AV & etrust EZ Firewall. I am not
connecting using a router, just a simple cable modem connection.


  #10  
Old October 28th 04, 06:02 PM
Heather
external usenet poster
 
Posts: n/a
Default

Perhaps I am misunderstanding you as well......but why would you want to
turn off your firewall and antivirus protection? The whole point of it is
to have it running in the background ALL of the time. You don't need to
turn it off to download new definitions.

And the firewall part of this is the free Zone Alarm.....a program I have
used for some 5 years, along with EZ Trust.....so it is a reputable one.
And a very good one.

Now.....did I get something wrong in how I interpret the message below??
And I have had good results with tech support from CA. But I may be in the
minority.....must be my green eyes, grin!!

Heather

"Keith Young" wrote in message
...
OK, I guess I should not have been so quick to trash the etrust EZ armour
suite. I did redownload and tried it again (supposedly it successfully
installed this time as well) with the same problems as far as the AV

portion
being unable to download what it needs to run.

I still have been unable to find a way to disable / turn off / exit from
these programs (without uninstalling them). It appears that they always

are
active and they can not be shut down? Could you tell me if I am missing
something here?

Also, I did attempt to contact customer support once again outlining the
exact nature of the problem I am having. I thoroughly searched their
site/knowledge base and could not locate an answer to the problem I am
having. Do you know if it is typical for them not to respond?

Thanks for your help.


"Heather" wrote in message
...
Ditto......works fine on my WinME computer. And I only have the freebie

EZ
antivirus part. But obviously this person is like my *esteemed*
brother-in-law......who can't download anything properly.....EVER!! (G)

Heather

"Mike M" wrote in message
...
FYI the eTrust AV application included as part of EZArmor is anything

but
a freebee piece of cr$p and is working well here on a number of PCs

and
on
probably many millions of others worldwide. eTrust together with AVG

are
two of the most popular low cost AV applications used and together

with
NOD32 and Kaspersky are amongst the most popular AV applications used

by
those who care for their PCs.

That you have problems is unfortunate and given your problems when

trying
to uninstall suggests that perhaps the application never installed
correctly in the first place. I would therefore suggest that you try
reinstalling EXArmor including the eTrust AV part since if this now
installs correctly this should allow you to uninstall the application
properly.
--
Mike Maltby MS-MVP



Keith Young wrote:

OK so I installed the free etrust EZ Armour suite. Guess I should
have known better than to install this freebee piece of crap.

I could never get the AV to autodownload the virus definition files
so that never worked. The firewll seemed to be working ok. Never
received a response from customer support after several attempts so

I
decided to uninstall the whole suite (AV, firewall). Well, the
firewall portion seemed to uninstall ok but the anti-virus remains
there with no uninstall option in the directory or in the Add/Remove
programs in control panel.

Also the thing automatically starts itself up and there is no option
anywhere to even close and exit out of the program- what is the deal
with this? There is no reference to it in the startup directory.

How do I safely get rid of this AV program? I didnt want to simply
delete all the files in the directory. I also tied to re-downlad

the
program with the hopes that I could reinstall and then uninstall
everything successfully. Apparently, they do not allow you to
download the program a second time as my link from the email I
received from CA does not work.

Thanks in advance for any help.







 




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