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#1
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need help restoring certificates
i've been having a problem running a zonealarm installation program - it
gives me validation errors. their forum gives instructions for dealing with this but in my case they don't solve the problem. i've downloaded a certificate from verisign called getrootcert.cer but when i install it i get the following error from the certificate manager import wizard: "an error has occurred when adding a certificate to the intermediate certification authorities store." i tried a utility called rootsupd.exe that the ZA forum recommends but that doesn't solve the problem either. generally how do i deal with "certificates gone bad"? thanks for any help. -- Gary Roach ADB Services |
#2
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Gary,
According to Google, you are the only one who has posted that message on the internet. Further, the MS Knowledge Base has no information on that error either. There are some articles on "certification authorities store" that may contain some help--search the KB at the URL in my signature. -- Regards Ron Badour, MS MVP for W98 Tips: http://home.satx.rr.com/badour Knowledge Base Info: http://support.microsoft.com/default.aspx?pr=kbinfo "Gary Roach" wrote in message ... i've been having a problem running a zonealarm installation program - it gives me validation errors. their forum gives instructions for dealing with this but in my case they don't solve the problem. i've downloaded a certificate from verisign called getrootcert.cer but when i install it i get the following error from the certificate manager import wizard: "an error has occurred when adding a certificate to the intermediate certification authorities store." i tried a utility called rootsupd.exe that the ZA forum recommends but that doesn't solve the problem either. generally how do i deal with "certificates gone bad"? thanks for any help. -- Gary Roach ADB Services |
#3
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need help restoring certificates
Gary Roach wrote: *i've been having a problem running a zonealarm installation program - it gives me validation errors. their forum gives instructions for dealing with this but in my case they don't solve the problem. i've downloaded a certificate from verisign called getrootcert.cer but when i install it i get the following error from the certificate manager import wizard: "an error has occurred when adding a certificate to the intermediate certification authorities store." i tried a utility called rootsupd.exe that the ZA forum recommends but that doesn't solve the problem either. generally how do i deal with "certificates gone bad"? thanks for any help. -- Gary Roach ADB Services * -- dodger17 ------------------------------------------------------------------------ http://www.mcse.ms ------------------------------------------------------------------------ View this thread: http://www.mcse.ms/message1776754.html |
#4
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need help restoring certificates
First make sure there is no remnant of Zone Alarm on the system, which means doing a
manual search and destroy: paste STEP1: UNINSTALL ZONEALARM Please follow the steps below to manually uninstall ZoneAlarm from your system. Please make sure to follow the steps for whichever operating system you may have. After ZoneAlarm is uninstalled, please make sure you have all of the Windows Updates installed and run a complete virus scan on your system to make sure there is not a virus on the system. You can run a free virus scan from the link below. http://www3.ca.com/securityadvisor/virusinfo/scan.aspx ============ Windows 98/ME ============ 01.) Click Start, Run 02.) In the Run box type in MSConfig 03.) Click OK 04.) Click the Advanced Button 05.) Place a check in Enable Startup Menu 06.) Click OK, then OK again 07.) Restart your computer 08.) Upon restart choose Safe Mode off the menu by using the arrow keys on the keyboard and pressing Enter 09.) Once in Safe Mode close the help and support screen 10.) Double Click My Computer 11.) Click View, Folder Options, View Tab 12.) Place a dot next to "Show Hidden Files and Folders" or "Show All Files" 13.) Remove the check from "Hide Protected Operating System Files (Recommended)" 14.) Choose Yes to the warning 15.) Click OK 16.) Double click "C:" Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them. 17.) Double Click the Program Files Folder 18.) Right Click the Zone Labs Folder, click Delete, and choose Yes 19.) Close this window 20.) Click Start, My Computer 21.) Double Click the C: 22.) Double Click the Windows Folder 23.) Right Click the Internet Logs Folder, click Delete, and choose Yes 24.) Double Click the System Folder 25.) Click View, Details 26.) Right Click the Zone Labs Folder, click Delete, and choose Yes 27.) Right Click the file VSData95.VxD, click Delete, and choose Yes 28.) Right Click the file VSUtil.dll, click Delete, and choose Yes 29.) Right Click the file VSInit.dll, click Delete, and choose Yes 30.) Close this window 31.) Click Start, Run 32.) In the Run box type in RegEdit 33.) Click OK 34.) Click the + next to HKEY_LOCAL_MACHINE 35.) Click the + next to SYSTEM 36.) Click the + next to CurrentControlSet 37.) Click the + next to Services 38.) Click the + next to VxD 39.) Highlight the "VSData95" folder 40.) Press Delete, click Yes 41.) close the registry Editor 42.) Click Start, Run 43.) In the Run box type in MSConfig 44.) Click OK 45.) Click the Advanced Button 46.) Remove check in Enable Startup Menu 47.) Click OK, then OK again 48.) Restart your computer STEP 2: FIX THE ROOT CERTIFICATES ON YOUR SYSTEM Open Your browser and navigate to the following URL. Once at the web page follow the directions to reset your root certificates. https://getca.verisign.com/ STEP 3: DOWNLOAD AND REINSTALL YOUR PREVIOUS VERSION OF ZONEALARM Select the appropriate download link below to download ZoneAlarm. Remember to SAVE the download to your desktop. DO NOT select RUN or OPEN when downloading. ZoneAlarm (FREE) http://www.zonelabs.com/zadownload ZoneAlarm with Antivirus http://www.zonelabs.com/zaavdownload ZoneAlarm Pro http://www.zonelabs.com/zapdownload ZoneAlarm Security Suite http://www.zonelabs.com/zasuitedownload _________________________________________ /paste -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm "dodger17" wrote in message ... Gary Roach wrote: *i've been having a problem running a zonealarm installation program - it gives me validation errors. their forum gives instructions for dealing with this but in my case they don't solve the problem. i've downloaded a certificate from verisign called getrootcert.cer but when i install it i get the following error from the certificate manager import wizard: "an error has occurred when adding a certificate to the intermediate certification authorities store." i tried a utility called rootsupd.exe that the ZA forum recommends but that doesn't solve the problem either. generally how do i deal with "certificates gone bad"? thanks for any help. -- Gary Roach ADB Services * -- dodger17 ------------------------------------------------------------------------ http://www.mcse.ms ------------------------------------------------------------------------ View this thread: http://www.mcse.ms/message1776754.html |
#5
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need help restoring certificates
I was having the same problem... You must uninstall ZoneAlarm like the above post says to. I tried rootsupd.exe and also tried getca.verisign.com, but neither worked. So I downloaded Internet Explorer 6 sp 1 again, and reinstalled it. That way i got my root certificates back, and now everything is working fine! -- rumble6000 ------------------------------------------------------------------------ rumble6000's Profile: http://forums.techarena.in/member.php?userid=18555 View this thread: http://forums.techarena.in/showthread.php?t=337677 http://www.techarena.in |
#6
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need help restoring certificates
Thanks for adding your info!
-- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/ http://dts-l.org/goodpost.htm "rumble6000" wrote in message ... I was having the same problem... You must uninstall ZoneAlarm like the above post says to. I tried rootsupd.exe and also tried getca.verisign.com, but neither worked. So I downloaded Internet Explorer 6 sp 1 again, and reinstalled it. That way i got my root certificates back, and now everything is working fine! -- rumble6000 ------------------------------------------------------------------------ rumble6000's Profile: http://forums.techarena.in/member.php?userid=18555 View this thread: http://forums.techarena.in/showthread.php?t=337677 http://www.techarena.in |
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