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WinMe Loses All Function after Kodak Easyshare Software Installation
Dell Pentium III computer with 512 MB RAM
I have been using a Kodak DX6440 digital camera, and its EasyShare software, since October 2003. Last month, I had to replace a broken CD-RW drive on my computer. After I replaced that drive, I was no longer able to transfer photographs from the Kodak camera to my hard drive. The camera software had stopped working. So I uninstalled the EasyShare software and reinstalled it. From that moment on, my computer totally ceased to function, and nearly two hours of tech support from the computer maker, Dell, couldn't solve the problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode, could I get the computer to function normally again. I got technical assistance via e-mail from a Kodak person, but nothing he suggested worked. So I got live technical support over the telephone yesterday that did not solve the problem, either. The only new piece of information that I got out of the hour-long conversation with the Kodak tech yesterday was that when the EasyShare software is installed on my machine (and thus causing the computer to hang), when you open Task Manager (CTRL+ALT+Del), there is a process or program running in the background called "cmdninst," along with a varying number of processes or programs called "unknown." Dell told me that I would need a new operating system. Kodak telephone tech support said that I should follow the instructions at http://support.microsoft.com/kb/q277994/, on which page the title is "'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade to Windows Millennium Edition." But I was not upgrading to Windows Millennium Edition, and I did not get that error message. Now I don't know where to turn. If anyone out there has any ideas, I would be most grateful. Many thanks in advance. Joan |
#2
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once is enough!
-- Noel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's "A Baffled User" wrote in message news:l2UJd.11080$hC2.1117@trndny04... Dell Pentium III computer with 512 MB RAM I have been using a Kodak DX6440 digital camera, and its EasyShare software, since October 2003. Last month, I had to replace a broken CD-RW drive on my computer. After I replaced that drive, I was no longer able to transfer photographs from the Kodak camera to my hard drive. The camera software had stopped working. So I uninstalled the EasyShare software and reinstalled it. From that moment on, my computer totally ceased to function, and nearly two hours of tech support from the computer maker, Dell, couldn't solve the problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode, could I get the computer to function normally again. I got technical assistance via e-mail from a Kodak person, but nothing he suggested worked. So I got live technical support over the telephone yesterday that did not solve the problem, either. The only new piece of information that I got out of the hour-long conversation with the Kodak tech yesterday was that when the EasyShare software is installed on my machine (and thus causing the computer to hang), when you open Task Manager (CTRL+ALT+Del), there is a process or program running in the background called "cmdninst," along with a varying number of processes or programs called "unknown." Dell told me that I would need a new operating system. Kodak telephone tech support said that I should follow the instructions at http://support.microsoft.com/kb/q277994/, on which page the title is "'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade to Windows Millennium Edition." But I was not upgrading to Windows Millennium Edition, and I did not get that error message. Now I don't know where to turn. If anyone out there has any ideas, I would be most grateful. Many thanks in advance. Joan |
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