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#1
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Computer freezing/hanging up
Hi! Hopefully someone can tell me what to do.
My computer freezes at least 50 percent of the time on start up and shut down. It always freezes up when I'm just using it. It freezes up anywhere from the moment I've started it until I've been on about 3 hours. There are no error messages. Most of the time everything, including the mouse freezes, but sometimes I still have control of the mouse, I just can't do anything with it. Whenever these freezes happen, I must push the power button to turn the computer off manually. I've been reading the forum and have tried some of the things I've read here, but nothing has helped yet. Here are some of the things I've done: Set my hardward accelerator to "None." Downloaded, updated and run SpyBot, AdAware, Stinger & CW Shredder. I've updated and run Avast AntiVirus and it came up clean. In Safe Mode, I've run Disk Cleanup, Scan Disk and Disk Defrag, in that order. I've done that several times, actually, and everytime I run Scan Disk, I get the message that there were errors that were repaired. (I ran a standard scan yesterday, then a thorough one immediately after and got the message that there were no problems with my hard drive.) I've cleaned out my hard drive case. I booted to DOS from my start up disk and let my computer sit for 11 hours. It did not freeze up. I let my computer sit in Safe Mode for 6 hours. It did not freeze up. I've paired down my start up list. I booted to DOS using the start up disk and went through the steps looking for the wininit file (If I recall the name correctly). There was none so I did the following steps, still in DOS, regarding System Restore. (I can't remember exactly what those steps were now, but it was often repeated advice from here, so you all probably know what I'm referring to.) I have also downloaded Hijack This! in case any of you want me to put the saved log file here for you to look at. Any advice at this point? I am a truly lost Computer Dummy. Thanks, Jennifer |
#2
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Computer freezing/hanging up
I am a truly lost Computer
Dummy. I think not! - you have certainly gone thru' all the correct procedures to try to confirm a WinMe issue. You appear to have eliminated heat/DOS/Safe Mode and my 'guess' is either a driver or application issue. The next steps are to try to ascertain some sort of commonality - try to determine if there is a particular application in use at the time (even running in the background). Are you always/sometimes/never connected to the web when it happens? Can you disconnect items of hardware e.g. USB devices, and try to determine whether there is a link. Might also be worth taking a look at the 'scandisk.log' in the root folder to see if there any clues there. The log is generated after each 'forced' scandisk. (NB if it only refers to the FSInfoSector errors being repaired then that's normal on a forced scandisk and can be ignored) Rather than just doing a power reset, try Ctrl+Alt+Del and look to see if Task Manager tells you anything. Good luck Mart "Jennifer" wrote in message ... Hi! Hopefully someone can tell me what to do. My computer freezes at least 50 percent of the time on start up and shut down. It always freezes up when I'm just using it. It freezes up anywhere from the moment I've started it until I've been on about 3 hours. There are no error messages. Most of the time everything, including the mouse freezes, but sometimes I still have control of the mouse, I just can't do anything with it. Whenever these freezes happen, I must push the power button to turn the computer off manually. I've been reading the forum and have tried some of the things I've read here, but nothing has helped yet. Here are some of the things I've done: Set my hardward accelerator to "None." Downloaded, updated and run SpyBot, AdAware, Stinger & CW Shredder. I've updated and run Avast AntiVirus and it came up clean. In Safe Mode, I've run Disk Cleanup, Scan Disk and Disk Defrag, in that order. I've done that several times, actually, and everytime I run Scan Disk, I get the message that there were errors that were repaired. (I ran a standard scan yesterday, then a thorough one immediately after and got the message that there were no problems with my hard drive.) I've cleaned out my hard drive case. I booted to DOS from my start up disk and let my computer sit for 11 hours. It did not freeze up. I let my computer sit in Safe Mode for 6 hours. It did not freeze up. I've paired down my start up list. I booted to DOS using the start up disk and went through the steps looking for the wininit file (If I recall the name correctly). There was none so I did the following steps, still in DOS, regarding System Restore. (I can't remember exactly what those steps were now, but it was often repeated advice from here, so you all probably know what I'm referring to.) I have also downloaded Hijack This! in case any of you want me to put the saved log file here for you to look at. Any advice at this point? I am a truly lost Computer Dummy. Thanks, Jennifer |
#3
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Computer freezing/hanging up
I did a selective startup (Load Startup Group) and I think
I may have found the culprit. My startup freezing happened when I added SSDPSRV back into the mix. I looked it up on one of the sites recommended here (pacs portal) and it said this: "Simple Service Discovery Protocol (SSDP) and General Event Notification Architecture (GENA) services for network plug and play functionality. Starts up a web server on port 5000. Used by Universal Plug and Play (for network device discovery). To remove this program, open Add/Remove Programs, select either Communications (Me) or Networking Services (XP), and remove the checkmark next to Universal Plug and Play." I'm not really sure what this means, but I am on a home network, so I feel fairly certain this isn't something I want to lose. Is it something I need and/or can it be fixed? Any suggestions are greatly appreciated. Thanks, Jennifer -----Original Message----- I am a truly lost Computer Dummy. I think not! - you have certainly gone thru' all the correct procedures to try to confirm a WinMe issue. You appear to have eliminated heat/DOS/Safe Mode and my 'guess' is either a driver or application issue. The next steps are to try to ascertain some sort of commonality - try to determine if there is a particular application in use at the time (even running in the background). Are you always/sometimes/never connected to the web when it happens? Can you disconnect items of hardware e.g. USB devices, and try to determine whether there is a link. Might also be worth taking a look at the 'scandisk.log' in the root folder to see if there any clues there. The log is generated after each 'forced' scandisk. (NB if it only refers to the FSInfoSector errors being repaired then that's normal on a forced scandisk and can be ignored) Rather than just doing a power reset, try Ctrl+Alt+Del and look to see if Task Manager tells you anything. Good luck Mart "Jennifer" wrote in message ... Hi! Hopefully someone can tell me what to do. My computer freezes at least 50 percent of the time on start up and shut down. It always freezes up when I'm just using it. It freezes up anywhere from the moment I've started it until I've been on about 3 hours. There are no error messages. Most of the time everything, including the mouse freezes, but sometimes I still have control of the mouse, I just can't do anything with it. Whenever these freezes happen, I must push the power button to turn the computer off manually. I've been reading the forum and have tried some of the things I've read here, but nothing has helped yet. Here are some of the things I've done: Set my hardward accelerator to "None." Downloaded, updated and run SpyBot, AdAware, Stinger & CW Shredder. I've updated and run Avast AntiVirus and it came up clean. In Safe Mode, I've run Disk Cleanup, Scan Disk and Disk Defrag, in that order. I've done that several times, actually, and everytime I run Scan Disk, I get the message that there were errors that were repaired. (I ran a standard scan yesterday, then a thorough one immediately after and got the message that there were no problems with my hard drive.) I've cleaned out my hard drive case. I booted to DOS from my start up disk and let my computer sit for 11 hours. It did not freeze up. I let my computer sit in Safe Mode for 6 hours. It did not freeze up. I've paired down my start up list. I booted to DOS using the start up disk and went through the steps looking for the wininit file (If I recall the name correctly). There was none so I did the following steps, still in DOS, regarding System Restore. (I can't remember exactly what those steps were now, but it was often repeated advice from here, so you all probably know what I'm referring to.) I have also downloaded Hijack This! in case any of you want me to put the saved log file here for you to look at. Any advice at this point? I am a truly lost Computer Dummy. Thanks, Jennifer . |
#4
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Computer freezing/hanging up
Jennifer, the best I can do here is to copy a reply from Mike M, following a
recent query about SSDP. There is plenty to consider in his reply and if all comes to all, you could disable it, see if there are any 'ill-effects' and if necessary, re-install it. Good luck Mart Following re-post credited to Mike M:- " ..... because that is the function of UPnP of which the Simple Service Discovery Protocol is part. If you don't have or use any UPnP devices, such as perhaps a UPnP enabled router then you can safely uninstall UPnP in which case the following may be of some assistance. ssdpsrv.exe is part of Win Me's Universal Plug n Play - this component provides SSDP and GENA services. Where SSDP = Simple Service Discovery Protocol and GENA = General Event Notification Architecture. Note SSDPSRV has nothing to do with Plug n Play detection of your PC's hardware.. SSDP (Simple Service Discovery Protocol) is used by Universal Plug and Play and if you have no UPnP devices I would strongly recommend that you uninstall this service. You can do this Control Panel | Add/Remove Programs | Windows Setup | Communications | Details and browse to the bottom of the list and uncheck UPnP. Note UPnP is not the same as Plug and Play (PnP) used by Win Me to install and communicate with hardware in your PC. Personally I would uninstall UPnP unless you specifically know you need this service installed. To read more about UPnP in Win Me may I suggest starting by reading MS KB Q262458 - "Description of Universal Plug and Play Features in Windows" (http://support.microsoft.com/default...;EN-US;Q262458). Note that there are a couple of security issues when SSDP is enabled. For details see MS KB Q311311 - "Invalid Universal Plug and Play Request Can Disrupt Computer Operation" (http://support.microsoft.com/default...;EN-US;Q311311) for more details. The necessary patch is available from the Windows Update site or can be downloaded from Q311311. Also MS KB Q314757 - "Unchecked Buffer in Universal Plug and Play can Lead to System Compromise for Windows Me" (http://support.microsoft.com/default...;EN-US;Q314757) Hopefully this will be of some help. -- Mike Maltby MS-MVP mcmaltby@hotmail end of re-post wrote in message ... I did a selective startup (Load Startup Group) and I think I may have found the culprit. My startup freezing happened when I added SSDPSRV back into the mix. I looked it up on one of the sites recommended here (pacs portal) and it said this: "Simple Service Discovery Protocol (SSDP) and General Event Notification Architecture (GENA) services for network plug and play functionality. Starts up a web server on port 5000. Used by Universal Plug and Play (for network device discovery). To remove this program, open Add/Remove Programs, select either Communications (Me) or Networking Services (XP), and remove the checkmark next to Universal Plug and Play." I'm not really sure what this means, but I am on a home network, so I feel fairly certain this isn't something I want to lose. Is it something I need and/or can it be fixed? Any suggestions are greatly appreciated. Thanks, Jennifer -----Original Message----- I am a truly lost Computer Dummy. I think not! - you have certainly gone thru' all the correct procedures to try to confirm a WinMe issue. You appear to have eliminated heat/DOS/Safe Mode and my 'guess' is either a driver or application issue. The next steps are to try to ascertain some sort of commonality - try to determine if there is a particular application in use at the time (even running in the background). Are you always/sometimes/never connected to the web when it happens? Can you disconnect items of hardware e.g. USB devices, and try to determine whether there is a link. Might also be worth taking a look at the 'scandisk.log' in the root folder to see if there any clues there. The log is generated after each 'forced' scandisk. (NB if it only refers to the FSInfoSector errors being repaired then that's normal on a forced scandisk and can be ignored) Rather than just doing a power reset, try Ctrl+Alt+Del and look to see if Task Manager tells you anything. Good luck Mart "Jennifer" wrote in message ... Hi! Hopefully someone can tell me what to do. My computer freezes at least 50 percent of the time on start up and shut down. It always freezes up when I'm just using it. It freezes up anywhere from the moment I've started it until I've been on about 3 hours. There are no error messages. Most of the time everything, including the mouse freezes, but sometimes I still have control of the mouse, I just can't do anything with it. Whenever these freezes happen, I must push the power button to turn the computer off manually. I've been reading the forum and have tried some of the things I've read here, but nothing has helped yet. Here are some of the things I've done: Set my hardward accelerator to "None." Downloaded, updated and run SpyBot, AdAware, Stinger & CW Shredder. I've updated and run Avast AntiVirus and it came up clean. In Safe Mode, I've run Disk Cleanup, Scan Disk and Disk Defrag, in that order. I've done that several times, actually, and everytime I run Scan Disk, I get the message that there were errors that were repaired. (I ran a standard scan yesterday, then a thorough one immediately after and got the message that there were no problems with my hard drive.) I've cleaned out my hard drive case. I booted to DOS from my start up disk and let my computer sit for 11 hours. It did not freeze up. I let my computer sit in Safe Mode for 6 hours. It did not freeze up. I've paired down my start up list. I booted to DOS using the start up disk and went through the steps looking for the wininit file (If I recall the name correctly). There was none so I did the following steps, still in DOS, regarding System Restore. (I can't remember exactly what those steps were now, but it was often repeated advice from here, so you all probably know what I'm referring to.) I have also downloaded Hijack This! in case any of you want me to put the saved log file here for you to look at. Any advice at this point? I am a truly lost Computer Dummy. Thanks, Jennifer . |
#5
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Computer freezing/hanging up
Personally, I'd uninstall UPNP first thing - then decide if I needed it when
something fell over. It does tend to be a bit of a security risk, IMO - but YMMV. -- Noel Paton (MS-MVP 2002-2004, Win9x) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm Please read http://dts-l.org/goodpost.htm on how to post messages to NG's or http://www.microsoft.com/presspass/f.../Mar27pmvp.asp "Mart" wrote in message ... Jennifer, the best I can do here is to copy a reply from Mike M, following a recent query about SSDP. There is plenty to consider in his reply and if all comes to all, you could disable it, see if there are any 'ill-effects' and if necessary, re-install it. Good luck Mart Following re-post credited to Mike M:- " ..... because that is the function of UPnP of which the Simple Service Discovery Protocol is part. If you don't have or use any UPnP devices, such as perhaps a UPnP enabled router then you can safely uninstall UPnP in which case the following may be of some assistance. ssdpsrv.exe is part of Win Me's Universal Plug n Play - this component provides SSDP and GENA services. Where SSDP = Simple Service Discovery Protocol and GENA = General Event Notification Architecture. Note SSDPSRV has nothing to do with Plug n Play detection of your PC's hardware.. SSDP (Simple Service Discovery Protocol) is used by Universal Plug and Play and if you have no UPnP devices I would strongly recommend that you uninstall this service. You can do this Control Panel | Add/Remove Programs | Windows Setup | Communications | Details and browse to the bottom of the list and uncheck UPnP. Note UPnP is not the same as Plug and Play (PnP) used by Win Me to install and communicate with hardware in your PC. Personally I would uninstall UPnP unless you specifically know you need this service installed. To read more about UPnP in Win Me may I suggest starting by reading MS KB Q262458 - "Description of Universal Plug and Play Features in Windows" (http://support.microsoft.com/default...;EN-US;Q262458). Note that there are a couple of security issues when SSDP is enabled. For details see MS KB Q311311 - "Invalid Universal Plug and Play Request Can Disrupt Computer Operation" (http://support.microsoft.com/default...;EN-US;Q311311) for more details. The necessary patch is available from the Windows Update site or can be downloaded from Q311311. Also MS KB Q314757 - "Unchecked Buffer in Universal Plug and Play can Lead to System Compromise for Windows Me" (http://support.microsoft.com/default...;EN-US;Q314757) Hopefully this will be of some help. -- Mike Maltby MS-MVP mcmaltby@hotmail end of re-post wrote in message ... I did a selective startup (Load Startup Group) and I think I may have found the culprit. My startup freezing happened when I added SSDPSRV back into the mix. I looked it up on one of the sites recommended here (pacs portal) and it said this: "Simple Service Discovery Protocol (SSDP) and General Event Notification Architecture (GENA) services for network plug and play functionality. Starts up a web server on port 5000. Used by Universal Plug and Play (for network device discovery). To remove this program, open Add/Remove Programs, select either Communications (Me) or Networking Services (XP), and remove the checkmark next to Universal Plug and Play." I'm not really sure what this means, but I am on a home network, so I feel fairly certain this isn't something I want to lose. Is it something I need and/or can it be fixed? Any suggestions are greatly appreciated. Thanks, Jennifer -----Original Message----- I am a truly lost Computer Dummy. I think not! - you have certainly gone thru' all the correct procedures to try to confirm a WinMe issue. You appear to have eliminated heat/DOS/Safe Mode and my 'guess' is either a driver or application issue. The next steps are to try to ascertain some sort of commonality - try to determine if there is a particular application in use at the time (even running in the background). Are you always/sometimes/never connected to the web when it happens? Can you disconnect items of hardware e.g. USB devices, and try to determine whether there is a link. Might also be worth taking a look at the 'scandisk.log' in the root folder to see if there any clues there. The log is generated after each 'forced' scandisk. (NB if it only refers to the FSInfoSector errors being repaired then that's normal on a forced scandisk and can be ignored) Rather than just doing a power reset, try Ctrl+Alt+Del and look to see if Task Manager tells you anything. Good luck Mart "Jennifer" wrote in message ... Hi! Hopefully someone can tell me what to do. My computer freezes at least 50 percent of the time on start up and shut down. It always freezes up when I'm just using it. It freezes up anywhere from the moment I've started it until I've been on about 3 hours. There are no error messages. Most of the time everything, including the mouse freezes, but sometimes I still have control of the mouse, I just can't do anything with it. Whenever these freezes happen, I must push the power button to turn the computer off manually. I've been reading the forum and have tried some of the things I've read here, but nothing has helped yet. Here are some of the things I've done: Set my hardward accelerator to "None." Downloaded, updated and run SpyBot, AdAware, Stinger & CW Shredder. I've updated and run Avast AntiVirus and it came up clean. In Safe Mode, I've run Disk Cleanup, Scan Disk and Disk Defrag, in that order. I've done that several times, actually, and everytime I run Scan Disk, I get the message that there were errors that were repaired. (I ran a standard scan yesterday, then a thorough one immediately after and got the message that there were no problems with my hard drive.) I've cleaned out my hard drive case. I booted to DOS from my start up disk and let my computer sit for 11 hours. It did not freeze up. I let my computer sit in Safe Mode for 6 hours. It did not freeze up. I've paired down my start up list. I booted to DOS using the start up disk and went through the steps looking for the wininit file (If I recall the name correctly). There was none so I did the following steps, still in DOS, regarding System Restore. (I can't remember exactly what those steps were now, but it was often repeated advice from here, so you all probably know what I'm referring to.) I have also downloaded Hijack This! in case any of you want me to put the saved log file here for you to look at. Any advice at this point? I am a truly lost Computer Dummy. Thanks, Jennifer . |
#6
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Computer freezing/hanging up
First of all, thank you very much for your assistance.
Disabling the Universal Plug and Play seems to have solved my startup and shutdown problems (hanging), however my computer still freezes up after I've been online for about 2 hours. If this is a Windows ME issue, then I won't have to worry about it. My father-in-law is giving me XP as a gift! The full version, not an upgrade, so I can just start from scratch and do a clean install. I'm just worried that it may be a hardware issue. What happened today when my computer froze up has never happened before. There was a continuous beep from my hard drive when it happened. I'm just wondering is that something that is indicative of a hardware issue? I just found it very odd and was wondering what would cause it. Thanks Jennifer -----Original Message----- Jennifer, the best I can do here is to copy a reply from Mike M, following a recent query about SSDP. There is plenty to consider in his reply and if all comes to all, you could disable it, see if there are any 'ill-effects' and if necessary, re-install it. Good luck Mart Following re-post credited to Mike M:- " ..... because that is the function of UPnP of which the Simple Service Discovery Protocol is part. If you don't have or use any UPnP devices, such as perhaps a UPnP enabled router then you can safely uninstall UPnP in which case the following may be of some assistance. ssdpsrv.exe is part of Win Me's Universal Plug n Play - this component provides SSDP and GENA services. Where SSDP = Simple Service Discovery Protocol and GENA = General Event Notification Architecture. Note SSDPSRV has nothing to do with Plug n Play detection of your PC's hardware.. SSDP (Simple Service Discovery Protocol) is used by Universal Plug and Play and if you have no UPnP devices I would strongly recommend that you uninstall this service. You can do this Control Panel | Add/Remove Programs | Windows Setup | Communications | Details and browse to the bottom of the list and uncheck UPnP. Note UPnP is not the same as Plug and Play (PnP) used by Win Me to install and communicate with hardware in your PC. Personally I would uninstall UPnP unless you specifically know you need this service installed. To read more about UPnP in Win Me may I suggest starting by reading MS KB Q262458 - "Description of Universal Plug and Play Features in Windows" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q262458). Note that there are a couple of security issues when SSDP is enabled. For details see MS KB Q311311 - "Invalid Universal Plug and Play Request Can Disrupt Computer Operation" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q311311) for more details. The necessary patch is available from the Windows Update site or can be downloaded from Q311311. Also MS KB Q314757 - "Unchecked Buffer in Universal Plug and Play can Lead to System Compromise for Windows Me" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q314757) Hopefully this will be of some help. -- Mike Maltby MS-MVP mcmaltby@hotmail end of re-post wrote in message ... I did a selective startup (Load Startup Group) and I think I may have found the culprit. My startup freezing happened when I added SSDPSRV back into the mix. I looked it up on one of the sites recommended here (pacs portal) and it said this: "Simple Service Discovery Protocol (SSDP) and General Event Notification Architecture (GENA) services for network plug and play functionality. Starts up a web server on port 5000. Used by Universal Plug and Play (for network device discovery). To remove this program, open Add/Remove Programs, select either Communications (Me) or Networking Services (XP), and remove the checkmark next to Universal Plug and Play." I'm not really sure what this means, but I am on a home network, so I feel fairly certain this isn't something I want to lose. Is it something I need and/or can it be fixed? Any suggestions are greatly appreciated. Thanks, Jennifer -----Original Message----- I am a truly lost Computer Dummy. I think not! - you have certainly gone thru' all the correct procedures to try to confirm a WinMe issue. You appear to have eliminated heat/DOS/Safe Mode and my 'guess' is either a driver or application issue. The next steps are to try to ascertain some sort of commonality - try to determine if there is a particular application in use at the time (even running in the background). Are you always/sometimes/never connected to the web when it happens? Can you disconnect items of hardware e.g. USB devices, and try to determine whether there is a link. Might also be worth taking a look at the 'scandisk.log' in the root folder to see if there any clues there. The log is generated after each 'forced' scandisk. (NB if it only refers to the FSInfoSector errors being repaired then that's normal on a forced scandisk and can be ignored) Rather than just doing a power reset, try Ctrl+Alt+Del and look to see if Task Manager tells you anything. Good luck Mart "Jennifer" wrote in message ... Hi! Hopefully someone can tell me what to do. My computer freezes at least 50 percent of the time on start up and shut down. It always freezes up when I'm just using it. It freezes up anywhere from the moment I've started it until I've been on about 3 hours. There are no error messages. Most of the time everything, including the mouse freezes, but sometimes I still have control of the mouse, I just can't do anything with it. Whenever these freezes happen, I must push the power button to turn the computer off manually. I've been reading the forum and have tried some of the things I've read here, but nothing has helped yet. Here are some of the things I've done: Set my hardward accelerator to "None." Downloaded, updated and run SpyBot, AdAware, Stinger & CW Shredder. I've updated and run Avast AntiVirus and it came up clean. In Safe Mode, I've run Disk Cleanup, Scan Disk and Disk Defrag, in that order. I've done that several times, actually, and everytime I run Scan Disk, I get the message that there were errors that were repaired. (I ran a standard scan yesterday, then a thorough one immediately after and got the message that there were no problems with my hard drive.) I've cleaned out my hard drive case. I booted to DOS from my start up disk and let my computer sit for 11 hours. It did not freeze up. I let my computer sit in Safe Mode for 6 hours. It did not freeze up. I've paired down my start up list. I booted to DOS using the start up disk and went through the steps looking for the wininit file (If I recall the name correctly). There was none so I did the following steps, still in DOS, regarding System Restore. (I can't remember exactly what those steps were now, but it was often repeated advice from here, so you all probably know what I'm referring to.) I have also downloaded Hijack This! in case any of you want me to put the saved log file here for you to look at. Any advice at this point? I am a truly lost Computer Dummy. Thanks, Jennifer . . |
#7
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Computer freezing/hanging up
Mmm... your hard disk does sound a bit ominous.
How old is it? More than two or three years? If you are considering changing to XP, may be worth getting all your potential issues out of the way first. Try running a scandisk a few times in thorough mode. Or download the hard drive testing utility from the manufacture's web site and confirm that it is OK. As I said earlier, it might also be worth taking a look at the 'scandisk.log' in the root folder to see if there any clues there. (Remember, any references to the FSInfoSector errors being repaired are normal on a forced scandisk and can be ignored) Mart "Jennifer" wrote in message ... First of all, thank you very much for your assistance. Disabling the Universal Plug and Play seems to have solved my startup and shutdown problems (hanging), however my computer still freezes up after I've been online for about 2 hours. If this is a Windows ME issue, then I won't have to worry about it. My father-in-law is giving me XP as a gift! The full version, not an upgrade, so I can just start from scratch and do a clean install. I'm just worried that it may be a hardware issue. What happened today when my computer froze up has never happened before. There was a continuous beep from my hard drive when it happened. I'm just wondering is that something that is indicative of a hardware issue? I just found it very odd and was wondering what would cause it. Thanks Jennifer -----Original Message----- Jennifer, the best I can do here is to copy a reply from Mike M, following a recent query about SSDP. There is plenty to consider in his reply and if all comes to all, you could disable it, see if there are any 'ill-effects' and if necessary, re-install it. Good luck Mart Following re-post credited to Mike M:- " ..... because that is the function of UPnP of which the Simple Service Discovery Protocol is part. If you don't have or use any UPnP devices, such as perhaps a UPnP enabled router then you can safely uninstall UPnP in which case the following may be of some assistance. ssdpsrv.exe is part of Win Me's Universal Plug n Play - this component provides SSDP and GENA services. Where SSDP = Simple Service Discovery Protocol and GENA = General Event Notification Architecture. Note SSDPSRV has nothing to do with Plug n Play detection of your PC's hardware.. SSDP (Simple Service Discovery Protocol) is used by Universal Plug and Play and if you have no UPnP devices I would strongly recommend that you uninstall this service. You can do this Control Panel | Add/Remove Programs | Windows Setup | Communications | Details and browse to the bottom of the list and uncheck UPnP. Note UPnP is not the same as Plug and Play (PnP) used by Win Me to install and communicate with hardware in your PC. Personally I would uninstall UPnP unless you specifically know you need this service installed. To read more about UPnP in Win Me may I suggest starting by reading MS KB Q262458 - "Description of Universal Plug and Play Features in Windows" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q262458). Note that there are a couple of security issues when SSDP is enabled. For details see MS KB Q311311 - "Invalid Universal Plug and Play Request Can Disrupt Computer Operation" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q311311) for more details. The necessary patch is available from the Windows Update site or can be downloaded from Q311311. Also MS KB Q314757 - "Unchecked Buffer in Universal Plug and Play can Lead to System Compromise for Windows Me" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q314757) Hopefully this will be of some help. -- Mike Maltby MS-MVP mcmaltby@hotmail end of re-post wrote in message ... I did a selective startup (Load Startup Group) and I think I may have found the culprit. My startup freezing happened when I added SSDPSRV back into the mix. I looked it up on one of the sites recommended here (pacs portal) and it said this: "Simple Service Discovery Protocol (SSDP) and General Event Notification Architecture (GENA) services for network plug and play functionality. Starts up a web server on port 5000. Used by Universal Plug and Play (for network device discovery). To remove this program, open Add/Remove Programs, select either Communications (Me) or Networking Services (XP), and remove the checkmark next to Universal Plug and Play." I'm not really sure what this means, but I am on a home network, so I feel fairly certain this isn't something I want to lose. Is it something I need and/or can it be fixed? Any suggestions are greatly appreciated. Thanks, Jennifer -----Original Message----- I am a truly lost Computer Dummy. I think not! - you have certainly gone thru' all the correct procedures to try to confirm a WinMe issue. You appear to have eliminated heat/DOS/Safe Mode and my 'guess' is either a driver or application issue. The next steps are to try to ascertain some sort of commonality - try to determine if there is a particular application in use at the time (even running in the background). Are you always/sometimes/never connected to the web when it happens? Can you disconnect items of hardware e.g. USB devices, and try to determine whether there is a link. Might also be worth taking a look at the 'scandisk.log' in the root folder to see if there any clues there. The log is generated after each 'forced' scandisk. (NB if it only refers to the FSInfoSector errors being repaired then that's normal on a forced scandisk and can be ignored) Rather than just doing a power reset, try Ctrl+Alt+Del and look to see if Task Manager tells you anything. Good luck Mart "Jennifer" wrote in message ... Hi! Hopefully someone can tell me what to do. My computer freezes at least 50 percent of the time on start up and shut down. It always freezes up when I'm just using it. It freezes up anywhere from the moment I've started it until I've been on about 3 hours. There are no error messages. Most of the time everything, including the mouse freezes, but sometimes I still have control of the mouse, I just can't do anything with it. Whenever these freezes happen, I must push the power button to turn the computer off manually. I've been reading the forum and have tried some of the things I've read here, but nothing has helped yet. Here are some of the things I've done: Set my hardward accelerator to "None." Downloaded, updated and run SpyBot, AdAware, Stinger & CW Shredder. I've updated and run Avast AntiVirus and it came up clean. In Safe Mode, I've run Disk Cleanup, Scan Disk and Disk Defrag, in that order. I've done that several times, actually, and everytime I run Scan Disk, I get the message that there were errors that were repaired. (I ran a standard scan yesterday, then a thorough one immediately after and got the message that there were no problems with my hard drive.) I've cleaned out my hard drive case. I booted to DOS from my start up disk and let my computer sit for 11 hours. It did not freeze up. I let my computer sit in Safe Mode for 6 hours. It did not freeze up. I've paired down my start up list. I booted to DOS using the start up disk and went through the steps looking for the wininit file (If I recall the name correctly). There was none so I did the following steps, still in DOS, regarding System Restore. (I can't remember exactly what those steps were now, but it was often repeated advice from here, so you all probably know what I'm referring to.) I have also downloaded Hijack This! in case any of you want me to put the saved log file here for you to look at. Any advice at this point? I am a truly lost Computer Dummy. Thanks, Jennifer . . |
#8
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Computer freezing/hanging up
Beeps from the case are almost never good news (except for the single-beep
at boot). are you sure it wasn't a warble? - or a long beep-short break sequence? There's always the possibility that it's just a one-off glitch (they do happen with annoying regularityg)- but it's worth trying to reproduce the problem if you can. If the machine boots OK, and restarts OK, then the chances are that the hardware is OK - unless you have dodgy fans (which are cheap to replace/fix), or a failing PSU (reasonably cheap) - if you're worried, and can't handle it yourself, get a friend to open the case and check that all fans are turning freely, and that the dust-bunnies haven't become Krakens. post back if you need more. -- Noel Paton (MS-MVP 2002-2004, Win9x) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm Please read http://dts-l.org/goodpost.htm on how to post messages to NG's or http://www.microsoft.com/presspass/f.../Mar27pmvp.asp "Jennifer" wrote in message ... First of all, thank you very much for your assistance. Disabling the Universal Plug and Play seems to have solved my startup and shutdown problems (hanging), however my computer still freezes up after I've been online for about 2 hours. If this is a Windows ME issue, then I won't have to worry about it. My father-in-law is giving me XP as a gift! The full version, not an upgrade, so I can just start from scratch and do a clean install. I'm just worried that it may be a hardware issue. What happened today when my computer froze up has never happened before. There was a continuous beep from my hard drive when it happened. I'm just wondering is that something that is indicative of a hardware issue? I just found it very odd and was wondering what would cause it. Thanks Jennifer -----Original Message----- Jennifer, the best I can do here is to copy a reply from Mike M, following a recent query about SSDP. There is plenty to consider in his reply and if all comes to all, you could disable it, see if there are any 'ill-effects' and if necessary, re-install it. Good luck Mart Following re-post credited to Mike M:- " ..... because that is the function of UPnP of which the Simple Service Discovery Protocol is part. If you don't have or use any UPnP devices, such as perhaps a UPnP enabled router then you can safely uninstall UPnP in which case the following may be of some assistance. ssdpsrv.exe is part of Win Me's Universal Plug n Play - this component provides SSDP and GENA services. Where SSDP = Simple Service Discovery Protocol and GENA = General Event Notification Architecture. Note SSDPSRV has nothing to do with Plug n Play detection of your PC's hardware.. SSDP (Simple Service Discovery Protocol) is used by Universal Plug and Play and if you have no UPnP devices I would strongly recommend that you uninstall this service. You can do this Control Panel | Add/Remove Programs | Windows Setup | Communications | Details and browse to the bottom of the list and uncheck UPnP. Note UPnP is not the same as Plug and Play (PnP) used by Win Me to install and communicate with hardware in your PC. Personally I would uninstall UPnP unless you specifically know you need this service installed. To read more about UPnP in Win Me may I suggest starting by reading MS KB Q262458 - "Description of Universal Plug and Play Features in Windows" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q262458). Note that there are a couple of security issues when SSDP is enabled. For details see MS KB Q311311 - "Invalid Universal Plug and Play Request Can Disrupt Computer Operation" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q311311) for more details. The necessary patch is available from the Windows Update site or can be downloaded from Q311311. Also MS KB Q314757 - "Unchecked Buffer in Universal Plug and Play can Lead to System Compromise for Windows Me" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q314757) Hopefully this will be of some help. -- Mike Maltby MS-MVP mcmaltby@hotmail end of re-post wrote in message ... I did a selective startup (Load Startup Group) and I think I may have found the culprit. My startup freezing happened when I added SSDPSRV back into the mix. I looked it up on one of the sites recommended here (pacs portal) and it said this: "Simple Service Discovery Protocol (SSDP) and General Event Notification Architecture (GENA) services for network plug and play functionality. Starts up a web server on port 5000. Used by Universal Plug and Play (for network device discovery). To remove this program, open Add/Remove Programs, select either Communications (Me) or Networking Services (XP), and remove the checkmark next to Universal Plug and Play." I'm not really sure what this means, but I am on a home network, so I feel fairly certain this isn't something I want to lose. Is it something I need and/or can it be fixed? Any suggestions are greatly appreciated. Thanks, Jennifer -----Original Message----- I am a truly lost Computer Dummy. I think not! - you have certainly gone thru' all the correct procedures to try to confirm a WinMe issue. You appear to have eliminated heat/DOS/Safe Mode and my 'guess' is either a driver or application issue. The next steps are to try to ascertain some sort of commonality - try to determine if there is a particular application in use at the time (even running in the background). Are you always/sometimes/never connected to the web when it happens? Can you disconnect items of hardware e.g. USB devices, and try to determine whether there is a link. Might also be worth taking a look at the 'scandisk.log' in the root folder to see if there any clues there. The log is generated after each 'forced' scandisk. (NB if it only refers to the FSInfoSector errors being repaired then that's normal on a forced scandisk and can be ignored) Rather than just doing a power reset, try Ctrl+Alt+Del and look to see if Task Manager tells you anything. Good luck Mart "Jennifer" wrote in message ... Hi! Hopefully someone can tell me what to do. My computer freezes at least 50 percent of the time on start up and shut down. It always freezes up when I'm just using it. It freezes up anywhere from the moment I've started it until I've been on about 3 hours. There are no error messages. Most of the time everything, including the mouse freezes, but sometimes I still have control of the mouse, I just can't do anything with it. Whenever these freezes happen, I must push the power button to turn the computer off manually. I've been reading the forum and have tried some of the things I've read here, but nothing has helped yet. Here are some of the things I've done: Set my hardward accelerator to "None." Downloaded, updated and run SpyBot, AdAware, Stinger & CW Shredder. I've updated and run Avast AntiVirus and it came up clean. In Safe Mode, I've run Disk Cleanup, Scan Disk and Disk Defrag, in that order. I've done that several times, actually, and everytime I run Scan Disk, I get the message that there were errors that were repaired. (I ran a standard scan yesterday, then a thorough one immediately after and got the message that there were no problems with my hard drive.) I've cleaned out my hard drive case. I booted to DOS from my start up disk and let my computer sit for 11 hours. It did not freeze up. I let my computer sit in Safe Mode for 6 hours. It did not freeze up. I've paired down my start up list. I booted to DOS using the start up disk and went through the steps looking for the wininit file (If I recall the name correctly). There was none so I did the following steps, still in DOS, regarding System Restore. (I can't remember exactly what those steps were now, but it was often repeated advice from here, so you all probably know what I'm referring to.) I have also downloaded Hijack This! in case any of you want me to put the saved log file here for you to look at. Any advice at this point? I am a truly lost Computer Dummy. Thanks, Jennifer . . |
#9
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Computer freezing/hanging up
My computer is almost three years old. I ran another
complete scan, including the surface disk scan, and the results were that everything is okay. The scandisk log looked fine and I checked all my drivers for updates. As per Noel's suggestion, I tried to recreate the long beep, but wasn't able to. I got my XP today, so I made sure I had saved everything I wanted to keep on CDs, then I formated my hard drive to clean install the XP. When I put the XP CD in, I got a message saying, "This program cannot be run in DOS mode." My BIOS boot order is the CDROM, floppy, then the hard drive. I can't think what the problem could be (not that I have all that much in my brain to draw from). When I type in "dir /p" it shows me the XP directory. It just won't run the program. If it's not one thing, it's another, huh? :-) -----Original Message----- Mmm... your hard disk does sound a bit ominous. How old is it? More than two or three years? If you are considering changing to XP, may be worth getting all your potential issues out of the way first. Try running a scandisk a few times in thorough mode. Or download the hard drive testing utility from the manufacture's web site and confirm that it is OK. As I said earlier, it might also be worth taking a look at the 'scandisk.log' in the root folder to see if there any clues there. (Remember, any references to the FSInfoSector errors being repaired are normal on a forced scandisk and can be ignored) Mart "Jennifer" wrote in message ... First of all, thank you very much for your assistance. Disabling the Universal Plug and Play seems to have solved my startup and shutdown problems (hanging), however my computer still freezes up after I've been online for about 2 hours. If this is a Windows ME issue, then I won't have to worry about it. My father-in-law is giving me XP as a gift! The full version, not an upgrade, so I can just start from scratch and do a clean install. I'm just worried that it may be a hardware issue. What happened today when my computer froze up has never happened before. There was a continuous beep from my hard drive when it happened. I'm just wondering is that something that is indicative of a hardware issue? I just found it very odd and was wondering what would cause it. Thanks Jennifer -----Original Message----- Jennifer, the best I can do here is to copy a reply from Mike M, following a recent query about SSDP. There is plenty to consider in his reply and if all comes to all, you could disable it, see if there are any 'ill-effects' and if necessary, re-install it. Good luck Mart Following re-post credited to Mike M:- " ..... because that is the function of UPnP of which the Simple Service Discovery Protocol is part. If you don't have or use any UPnP devices, such as perhaps a UPnP enabled router then you can safely uninstall UPnP in which case the following may be of some assistance. ssdpsrv.exe is part of Win Me's Universal Plug n Play - this component provides SSDP and GENA services. Where SSDP = Simple Service Discovery Protocol and GENA = General Event Notification Architecture. Note SSDPSRV has nothing to do with Plug n Play detection of your PC's hardware.. SSDP (Simple Service Discovery Protocol) is used by Universal Plug and Play and if you have no UPnP devices I would strongly recommend that you uninstall this service. You can do this Control Panel | Add/Remove Programs | Windows Setup | Communications | Details and browse to the bottom of the list and uncheck UPnP. Note UPnP is not the same as Plug and Play (PnP) used by Win Me to install and communicate with hardware in your PC. Personally I would uninstall UPnP unless you specifically know you need this service installed. To read more about UPnP in Win Me may I suggest starting by reading MS KB Q262458 - "Description of Universal Plug and Play Features in Windows" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q262458). Note that there are a couple of security issues when SSDP is enabled. For details see MS KB Q311311 - "Invalid Universal Plug and Play Request Can Disrupt Computer Operation" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q311311) for more details. The necessary patch is available from the Windows Update site or can be downloaded from Q311311. Also MS KB Q314757 - "Unchecked Buffer in Universal Plug and Play can Lead to System Compromise for Windows Me" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q314757) Hopefully this will be of some help. -- Mike Maltby MS-MVP mcmaltby@hotmail end of re-post wrote in message ... I did a selective startup (Load Startup Group) and I think I may have found the culprit. My startup freezing happened when I added SSDPSRV back into the mix. I looked it up on one of the sites recommended here (pacs portal) and it said this: "Simple Service Discovery Protocol (SSDP) and General Event Notification Architecture (GENA) services for network plug and play functionality. Starts up a web server on port 5000. Used by Universal Plug and Play (for network device discovery). To remove this program, open Add/Remove Programs, select either Communications (Me) or Networking Services (XP), and remove the checkmark next to Universal Plug and Play." I'm not really sure what this means, but I am on a home network, so I feel fairly certain this isn't something I want to lose. Is it something I need and/or can it be fixed? Any suggestions are greatly appreciated. Thanks, Jennifer -----Original Message----- I am a truly lost Computer Dummy. I think not! - you have certainly gone thru' all the correct procedures to try to confirm a WinMe issue. You appear to have eliminated heat/DOS/Safe Mode and my 'guess' is either a driver or application issue. The next steps are to try to ascertain some sort of commonality - try to determine if there is a particular application in use at the time (even running in the background). Are you always/sometimes/never connected to the web when it happens? Can you disconnect items of hardware e.g. USB devices, and try to determine whether there is a link. Might also be worth taking a look at the 'scandisk.log' in the root folder to see if there any clues there. The log is generated after each 'forced' scandisk. (NB if it only refers to the FSInfoSector errors being repaired then that's normal on a forced scandisk and can be ignored) Rather than just doing a power reset, try Ctrl+Alt+Del and look to see if Task Manager tells you anything. Good luck Mart "Jennifer" wrote in message ... Hi! Hopefully someone can tell me what to do. My computer freezes at least 50 percent of the time on start up and shut down. It always freezes up when I'm just using it. It freezes up anywhere from the moment I've started it until I've been on about 3 hours. There are no error messages. Most of the time everything, including the mouse freezes, but sometimes I still have control of the mouse, I just can't do anything with it. Whenever these freezes happen, I must push the power button to turn the computer off manually. I've been reading the forum and have tried some of the things I've read here, but nothing has helped yet. Here are some of the things I've done: Set my hardward accelerator to "None." Downloaded, updated and run SpyBot, AdAware, Stinger & CW Shredder. I've updated and run Avast AntiVirus and it came up clean. In Safe Mode, I've run Disk Cleanup, Scan Disk and Disk Defrag, in that order. I've done that several times, actually, and everytime I run Scan Disk, I get the message that there were errors that were repaired. (I ran a standard scan yesterday, then a thorough one immediately after and got the message that there were no problems with my hard drive.) I've cleaned out my hard drive case. I booted to DOS from my start up disk and let my computer sit for 11 hours. It did not freeze up. I let my computer sit in Safe Mode for 6 hours. It did not freeze up. I've paired down my start up list. I booted to DOS using the start up disk and went through the steps looking for the wininit file (If I recall the name correctly). There was none so I did the following steps, still in DOS, regarding System Restore. (I can't remember exactly what those steps were now, but it was often repeated advice from here, so you all probably know what I'm referring to.) I have also downloaded Hijack This! in case any of you want me to put the saved log file here for you to look at. Any advice at this point? I am a truly lost Computer Dummy. Thanks, Jennifer . . . |
#10
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Computer freezing/hanging up
Jennifer
The XP disk is bootable - insert it and reboot the machine - what EXACTLY happens?? -- Noel Paton (MS-MVP 2002-2004, Win9x) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm Please read http://dts-l.org/goodpost.htm on how to post messages to NG's or http://www.microsoft.com/presspass/f.../Mar27pmvp.asp "Jennifer" wrote in message ... My computer is almost three years old. I ran another complete scan, including the surface disk scan, and the results were that everything is okay. The scandisk log looked fine and I checked all my drivers for updates. As per Noel's suggestion, I tried to recreate the long beep, but wasn't able to. I got my XP today, so I made sure I had saved everything I wanted to keep on CDs, then I formated my hard drive to clean install the XP. When I put the XP CD in, I got a message saying, "This program cannot be run in DOS mode." My BIOS boot order is the CDROM, floppy, then the hard drive. I can't think what the problem could be (not that I have all that much in my brain to draw from). When I type in "dir /p" it shows me the XP directory. It just won't run the program. If it's not one thing, it's another, huh? :-) -----Original Message----- Mmm... your hard disk does sound a bit ominous. How old is it? More than two or three years? If you are considering changing to XP, may be worth getting all your potential issues out of the way first. Try running a scandisk a few times in thorough mode. Or download the hard drive testing utility from the manufacture's web site and confirm that it is OK. As I said earlier, it might also be worth taking a look at the 'scandisk.log' in the root folder to see if there any clues there. (Remember, any references to the FSInfoSector errors being repaired are normal on a forced scandisk and can be ignored) Mart "Jennifer" wrote in message ... First of all, thank you very much for your assistance. Disabling the Universal Plug and Play seems to have solved my startup and shutdown problems (hanging), however my computer still freezes up after I've been online for about 2 hours. If this is a Windows ME issue, then I won't have to worry about it. My father-in-law is giving me XP as a gift! The full version, not an upgrade, so I can just start from scratch and do a clean install. I'm just worried that it may be a hardware issue. What happened today when my computer froze up has never happened before. There was a continuous beep from my hard drive when it happened. I'm just wondering is that something that is indicative of a hardware issue? I just found it very odd and was wondering what would cause it. Thanks Jennifer -----Original Message----- Jennifer, the best I can do here is to copy a reply from Mike M, following a recent query about SSDP. There is plenty to consider in his reply and if all comes to all, you could disable it, see if there are any 'ill-effects' and if necessary, re-install it. Good luck Mart Following re-post credited to Mike M:- " ..... because that is the function of UPnP of which the Simple Service Discovery Protocol is part. If you don't have or use any UPnP devices, such as perhaps a UPnP enabled router then you can safely uninstall UPnP in which case the following may be of some assistance. ssdpsrv.exe is part of Win Me's Universal Plug n Play - this component provides SSDP and GENA services. Where SSDP = Simple Service Discovery Protocol and GENA = General Event Notification Architecture. Note SSDPSRV has nothing to do with Plug n Play detection of your PC's hardware.. SSDP (Simple Service Discovery Protocol) is used by Universal Plug and Play and if you have no UPnP devices I would strongly recommend that you uninstall this service. You can do this Control Panel | Add/Remove Programs | Windows Setup | Communications | Details and browse to the bottom of the list and uncheck UPnP. Note UPnP is not the same as Plug and Play (PnP) used by Win Me to install and communicate with hardware in your PC. Personally I would uninstall UPnP unless you specifically know you need this service installed. To read more about UPnP in Win Me may I suggest starting by reading MS KB Q262458 - "Description of Universal Plug and Play Features in Windows" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q262458). Note that there are a couple of security issues when SSDP is enabled. For details see MS KB Q311311 - "Invalid Universal Plug and Play Request Can Disrupt Computer Operation" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q311311) for more details. The necessary patch is available from the Windows Update site or can be downloaded from Q311311. Also MS KB Q314757 - "Unchecked Buffer in Universal Plug and Play can Lead to System Compromise for Windows Me" (http://support.microsoft.com/default.aspx?scid=kb;EN- US;Q314757) Hopefully this will be of some help. -- Mike Maltby MS-MVP mcmaltby@hotmail end of re-post wrote in message ... I did a selective startup (Load Startup Group) and I think I may have found the culprit. My startup freezing happened when I added SSDPSRV back into the mix. I looked it up on one of the sites recommended here (pacs portal) and it said this: "Simple Service Discovery Protocol (SSDP) and General Event Notification Architecture (GENA) services for network plug and play functionality. Starts up a web server on port 5000. Used by Universal Plug and Play (for network device discovery). To remove this program, open Add/Remove Programs, select either Communications (Me) or Networking Services (XP), and remove the checkmark next to Universal Plug and Play." I'm not really sure what this means, but I am on a home network, so I feel fairly certain this isn't something I want to lose. Is it something I need and/or can it be fixed? Any suggestions are greatly appreciated. Thanks, Jennifer -----Original Message----- I am a truly lost Computer Dummy. I think not! - you have certainly gone thru' all the correct procedures to try to confirm a WinMe issue. You appear to have eliminated heat/DOS/Safe Mode and my 'guess' is either a driver or application issue. The next steps are to try to ascertain some sort of commonality - try to determine if there is a particular application in use at the time (even running in the background). Are you always/sometimes/never connected to the web when it happens? Can you disconnect items of hardware e.g. USB devices, and try to determine whether there is a link. Might also be worth taking a look at the 'scandisk.log' in the root folder to see if there any clues there. The log is generated after each 'forced' scandisk. (NB if it only refers to the FSInfoSector errors being repaired then that's normal on a forced scandisk and can be ignored) Rather than just doing a power reset, try Ctrl+Alt+Del and look to see if Task Manager tells you anything. Good luck Mart "Jennifer" wrote in message ... Hi! Hopefully someone can tell me what to do. My computer freezes at least 50 percent of the time on start up and shut down. It always freezes up when I'm just using it. It freezes up anywhere from the moment I've started it until I've been on about 3 hours. There are no error messages. Most of the time everything, including the mouse freezes, but sometimes I still have control of the mouse, I just can't do anything with it. Whenever these freezes happen, I must push the power button to turn the computer off manually. I've been reading the forum and have tried some of the things I've read here, but nothing has helped yet. Here are some of the things I've done: Set my hardward accelerator to "None." Downloaded, updated and run SpyBot, AdAware, Stinger & CW Shredder. I've updated and run Avast AntiVirus and it came up clean. In Safe Mode, I've run Disk Cleanup, Scan Disk and Disk Defrag, in that order. I've done that several times, actually, and everytime I run Scan Disk, I get the message that there were errors that were repaired. (I ran a standard scan yesterday, then a thorough one immediately after and got the message that there were no problems with my hard drive.) I've cleaned out my hard drive case. I booted to DOS from my start up disk and let my computer sit for 11 hours. It did not freeze up. I let my computer sit in Safe Mode for 6 hours. It did not freeze up. I've paired down my start up list. I booted to DOS using the start up disk and went through the steps looking for the wininit file (If I recall the name correctly). There was none so I did the following steps, still in DOS, regarding System Restore. (I can't remember exactly what those steps were now, but it was often repeated advice from here, so you all probably know what I'm referring to.) I have also downloaded Hijack This! in case any of you want me to put the saved log file here for you to look at. Any advice at this point? I am a truly lost Computer Dummy. Thanks, Jennifer . . . |
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