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#1
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WinMe Ceases to Function When I Install Kodak EasyShare Software
Dell Pentium III computer with 512 MB RAM
I have been using a Kodak DX6440 digital camera, and its EasyShare software, since October 2003. Last month, I had to replace a broken CD-RW drive on my computer. After I replaced that drive, I was no longer able to transfer photographs from the Kodak camera to my hard drive. The camera software had stopped working. So I uninstalled the EasyShare software and reinstalled it. From that moment on, my computer totally ceased to function, and nearly two hours of tech support from the computer maker, Dell, couldn't solve the problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode, could I get the computer to function normally again. I got technical assistance via e-mail from a Kodak person, but nothing he suggested worked. So I got live technical support over the telephone yesterday that did not solve the problem, either. The only new piece of information that I got out of the hour-long conversation with the Kodak tech yesterday was that when the EasyShare software is installed on my machine (and thus causing the computer to hang), when you open Task Manager (CTRL+ALT+Del), there is a process or program running in the background called "cmdninst," along with a varying number of processes or programs called "unknown." Dell told me that I would need a new operating system. Kodak telephone tech support said that I should follow the instructions at http://support.microsoft.com/kb/q277994/, on which page the title is "'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade to Windows Millennium Edition." But I was not upgrading to Windows Millennium Edition, and I did not get that error message. Now I don't know where to turn. If anyone out there has any ideas, I would be most grateful. Many thanks in advance. Joan |
#2
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You may have a virus/spyware hijack
download the Stinger from here and run it to make sure that A-V-disabling viruses are not present on your PC http://download.nai.com/products/mca...rt/stinger.exe - update your virus scanner and run a full system scan of all files. Reboot to Safe Mode and run CWShredder - to remove variants of the CoolWebSearch hijacker. http://www.merijn.org/cwschronicles.html Use CWShredder, the removal tool: http://www.merijn.org/files/cwshredder.zip http://www.merijn.org/files/CWShredder.exe http://www.spywareinfo.com/downloads...CWShredder.exe http://www.zerosrealm.com/downloads/CWShredder.zip download AdAware SE Personal Edition from www.lavasoftusa.com, install, update, and run it to remove spyware, adware, and other such nasties from your system. -- Noel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's "A Baffled User" wrote in message news:l2UJd.11081$hC2.2300@trndny04... Dell Pentium III computer with 512 MB RAM I have been using a Kodak DX6440 digital camera, and its EasyShare software, since October 2003. Last month, I had to replace a broken CD-RW drive on my computer. After I replaced that drive, I was no longer able to transfer photographs from the Kodak camera to my hard drive. The camera software had stopped working. So I uninstalled the EasyShare software and reinstalled it. From that moment on, my computer totally ceased to function, and nearly two hours of tech support from the computer maker, Dell, couldn't solve the problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode, could I get the computer to function normally again. I got technical assistance via e-mail from a Kodak person, but nothing he suggested worked. So I got live technical support over the telephone yesterday that did not solve the problem, either. The only new piece of information that I got out of the hour-long conversation with the Kodak tech yesterday was that when the EasyShare software is installed on my machine (and thus causing the computer to hang), when you open Task Manager (CTRL+ALT+Del), there is a process or program running in the background called "cmdninst," along with a varying number of processes or programs called "unknown." Dell told me that I would need a new operating system. Kodak telephone tech support said that I should follow the instructions at http://support.microsoft.com/kb/q277994/, on which page the title is "'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade to Windows Millennium Edition." But I was not upgrading to Windows Millennium Edition, and I did not get that error message. Now I don't know where to turn. If anyone out there has any ideas, I would be most grateful. Many thanks in advance. Joan |
#3
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Thanks, Noel. I've been running AdAware and Spybot regularly since you told
me about these programs the last time I had big computer problems. I'll do all the other things you mention and get back to you. Sorry about the duplicate send. Outlook Express told me there had been an error preventing my first send, so I fired it off again. Best, Joan "Noel Paton" wrote in message ... You may have a virus/spyware hijack download the Stinger from here and run it to make sure that A-V-disabling viruses are not present on your PC http://download.nai.com/products/mca...rt/stinger.exe - update your virus scanner and run a full system scan of all files. Reboot to Safe Mode and run CWShredder - to remove variants of the CoolWebSearch hijacker. http://www.merijn.org/cwschronicles.html Use CWShredder, the removal tool: http://www.merijn.org/files/cwshredder.zip http://www.merijn.org/files/CWShredder.exe http://www.spywareinfo.com/downloads...CWShredder.exe http://www.zerosrealm.com/downloads/CWShredder.zip download AdAware SE Personal Edition from www.lavasoftusa.com, install, update, and run it to remove spyware, adware, and other such nasties from your system. -- Noel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's "A Baffled User" wrote in message news:l2UJd.11081$hC2.2300@trndny04... Dell Pentium III computer with 512 MB RAM I have been using a Kodak DX6440 digital camera, and its EasyShare software, since October 2003. Last month, I had to replace a broken CD-RW drive on my computer. After I replaced that drive, I was no longer able to transfer photographs from the Kodak camera to my hard drive. The camera software had stopped working. So I uninstalled the EasyShare software and reinstalled it. From that moment on, my computer totally ceased to function, and nearly two hours of tech support from the computer maker, Dell, couldn't solve the problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode, could I get the computer to function normally again. I got technical assistance via e-mail from a Kodak person, but nothing he suggested worked. So I got live technical support over the telephone yesterday that did not solve the problem, either. The only new piece of information that I got out of the hour-long conversation with the Kodak tech yesterday was that when the EasyShare software is installed on my machine (and thus causing the computer to hang), when you open Task Manager (CTRL+ALT+Del), there is a process or program running in the background called "cmdninst," along with a varying number of processes or programs called "unknown." Dell told me that I would need a new operating system. Kodak telephone tech support said that I should follow the instructions at http://support.microsoft.com/kb/q277994/, on which page the title is "'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade to Windows Millennium Edition." But I was not upgrading to Windows Millennium Edition, and I did not get that error message. Now I don't know where to turn. If anyone out there has any ideas, I would be most grateful. Many thanks in advance. Joan |
#4
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"A Baffled User" wrote in message
news:l2UJd.11081$hC2.2300@trndny04... Dell Pentium III computer with 512 MB RAM I have been using a Kodak DX6440 digital camera, and its EasyShare software, since October 2003. Last month, I had to replace a broken CD-RW drive on my computer. After I replaced that drive, I was no longer able to transfer photographs from the Kodak camera to my hard drive. The camera software had stopped working. So I uninstalled the EasyShare software and reinstalled it. From that moment on, my computer totally ceased to function, and nearly two hours of tech support from the computer maker, Dell, couldn't solve the problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode, could I get the computer to function normally again. I got technical assistance via e-mail from a Kodak person, but nothing he suggested worked. So I got live technical support over the telephone yesterday that did not solve the problem, either. The only new piece of information that I got out of the hour-long conversation with the Kodak tech yesterday was that when the EasyShare software is installed on my machine (and thus causing the computer to hang), when you open Task Manager (CTRL+ALT+Del), there is a process or program running in the background called "cmdninst," along with a varying number of processes or programs called "unknown." Dell told me that I would need a new operating system. Kodak telephone tech support said that I should follow the instructions at http://support.microsoft.com/kb/q277994/, on which page the title is "'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade to Windows Millennium Edition." But I was not upgrading to Windows Millennium Edition, and I did not get that error message. Now I don't know where to turn. If anyone out there has any ideas, I would be most grateful. Many thanks in advance. No, you don't need a new OS...I've been using Millennium for several years now, with Kodak Easyshare...it's v 1.1. I really don't like the newer version and don't find the new version as user friendly. Not much help to you I know, but suffice it to say that it will work (even the newest version) with ME. -- Nomad |
#5
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Thanks, Nomad. My Kodak software was working fine with Windows Me until I
replaced my old Adaptec CD burner with a Buslink one. But Kodak's Web site says it supports my new CD-RW drive (LITE-ON LTR-52327S), so it doesn't seem as though that would be the problem. But it *was* after that installation that the EasyShare software stopped working. I'm totally stumped. "Nomad" wrote in message news:BSVJd.153320$KO5.38643@clgrps13... "A Baffled User" wrote in message news:l2UJd.11081$hC2.2300@trndny04... Dell Pentium III computer with 512 MB RAM I have been using a Kodak DX6440 digital camera, and its EasyShare software, since October 2003. Last month, I had to replace a broken CD-RW drive on my computer. After I replaced that drive, I was no longer able to transfer photographs from the Kodak camera to my hard drive. The camera software had stopped working. So I uninstalled the EasyShare software and reinstalled it. From that moment on, my computer totally ceased to function, and nearly two hours of tech support from the computer maker, Dell, couldn't solve the problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode, could I get the computer to function normally again. I got technical assistance via e-mail from a Kodak person, but nothing he suggested worked. So I got live technical support over the telephone yesterday that did not solve the problem, either. The only new piece of information that I got out of the hour-long conversation with the Kodak tech yesterday was that when the EasyShare software is installed on my machine (and thus causing the computer to hang), when you open Task Manager (CTRL+ALT+Del), there is a process or program running in the background called "cmdninst," along with a varying number of processes or programs called "unknown." Dell told me that I would need a new operating system. Kodak telephone tech support said that I should follow the instructions at http://support.microsoft.com/kb/q277994/, on which page the title is "'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade to Windows Millennium Edition." But I was not upgrading to Windows Millennium Edition, and I did not get that error message. Now I don't know where to turn. If anyone out there has any ideas, I would be most grateful. Many thanks in advance. No, you don't need a new OS...I've been using Millennium for several years now, with Kodak Easyshare...it's v 1.1. I really don't like the newer version and don't find the new version as user friendly. Not much help to you I know, but suffice it to say that it will work (even the newest version) with ME. -- Nomad |
#6
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Adaptec? Was Roxio in the picture when you replaced the CD Burner? I'm
highly suspicious that Roxio is at the heart of your problems. John A Baffled User wrote: Thanks, Nomad. My Kodak software was working fine with Windows Me until I replaced my old Adaptec CD burner with a Buslink one. But Kodak's Web site says it supports my new CD-RW drive (LITE-ON LTR-52327S), so it doesn't seem as though that would be the problem. But it *was* after that installation that the EasyShare software stopped working. I'm totally stumped. "Nomad" wrote in message news:BSVJd.153320$KO5.38643@clgrps13... "A Baffled User" wrote in message news:l2UJd.11081$hC2.2300@trndny04... Dell Pentium III computer with 512 MB RAM I have been using a Kodak DX6440 digital camera, and its EasyShare software, since October 2003. Last month, I had to replace a broken CD-RW drive on my computer. After I replaced that drive, I was no longer able to transfer photographs from the Kodak camera to my hard drive. The camera software had stopped working. So I uninstalled the EasyShare software and reinstalled it. From that moment on, my computer totally ceased to function, and nearly two hours of tech support from the computer maker, Dell, couldn't solve the problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode, could I get the computer to function normally again. I got technical assistance via e-mail from a Kodak person, but nothing he suggested worked. So I got live technical support over the telephone yesterday that did not solve the problem, either. The only new piece of information that I got out of the hour-long conversation with the Kodak tech yesterday was that when the EasyShare software is installed on my machine (and thus causing the computer to hang), when you open Task Manager (CTRL+ALT+Del), there is a process or program running in the background called "cmdninst," along with a varying number of processes or programs called "unknown." Dell told me that I would need a new operating system. Kodak telephone tech support said that I should follow the instructions at http://support.microsoft.com/kb/q277994/, on which page the title is "'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade to Windows Millennium Edition." But I was not upgrading to Windows Millennium Edition, and I did not get that error message. Now I don't know where to turn. If anyone out there has any ideas, I would be most grateful. Many thanks in advance. No, you don't need a new OS...I've been using Millennium for several years now, with Kodak Easyshare...it's v 1.1. I really don't like the newer version and don't find the new version as user friendly. Not much help to you I know, but suffice it to say that it will work (even the newest version) with ME. -- Nomad |
#7
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My original CD-RW used Adaptec software. The program for CD-RWs was called
DirectCD, and the other one, for burning read-only CDs, had another name. I don't remember anything saying Roxio. Does that tell you anything? "John John" wrote in message ... Adaptec? Was Roxio in the picture when you replaced the CD Burner? I'm highly suspicious that Roxio is at the heart of your problems. John A Baffled User wrote: Thanks, Nomad. My Kodak software was working fine with Windows Me until I replaced my old Adaptec CD burner with a Buslink one. But Kodak's Web site says it supports my new CD-RW drive (LITE-ON LTR-52327S), so it doesn't seem as though that would be the problem. But it *was* after that installation that the EasyShare software stopped working. I'm totally stumped. "Nomad" wrote in message news:BSVJd.153320$KO5.38643@clgrps13... "A Baffled User" wrote in message news:l2UJd.11081$hC2.2300@trndny04... Dell Pentium III computer with 512 MB RAM I have been using a Kodak DX6440 digital camera, and its EasyShare software, since October 2003. Last month, I had to replace a broken CD-RW drive on my computer. After I replaced that drive, I was no longer able to transfer photographs from the Kodak camera to my hard drive. The camera software had stopped working. So I uninstalled the EasyShare software and reinstalled it. From that moment on, my computer totally ceased to function, and nearly two hours of tech support from the computer maker, Dell, couldn't solve the problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode, could I get the computer to function normally again. I got technical assistance via e-mail from a Kodak person, but nothing he suggested worked. So I got live technical support over the telephone yesterday that did not solve the problem, either. The only new piece of information that I got out of the hour-long conversation with the Kodak tech yesterday was that when the EasyShare software is installed on my machine (and thus causing the computer to hang), when you open Task Manager (CTRL+ALT+Del), there is a process or program running in the background called "cmdninst," along with a varying number of processes or programs called "unknown." Dell told me that I would need a new operating system. Kodak telephone tech support said that I should follow the instructions at http://support.microsoft.com/kb/q277994/, on which page the title is "'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade to Windows Millennium Edition." But I was not upgrading to Windows Millennium Edition, and I did not get that error message. Now I don't know where to turn. If anyone out there has any ideas, I would be most grateful. Many thanks in advance. No, you don't need a new OS...I've been using Millennium for several years now, with Kodak Easyshare...it's v 1.1. I really don't like the newer version and don't find the new version as user friendly. Not much help to you I know, but suffice it to say that it will work (even the newest version) with ME. -- Nomad |
#8
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I've done all the scans you suggested. The only one that caught any bad guys
was Spybot, which found quite a few BackWebLite critters. I got rid of them all, but, unfortunately, I still can't install the Kodak EasyShare software without it causing the computer to freeze up. "Noel Paton" wrote in message ... You may have a virus/spyware hijack download the Stinger from here and run it to make sure that A-V-disabling viruses are not present on your PC http://download.nai.com/products/mca...rt/stinger.exe - update your virus scanner and run a full system scan of all files. Reboot to Safe Mode and run CWShredder - to remove variants of the CoolWebSearch hijacker. http://www.merijn.org/cwschronicles.html Use CWShredder, the removal tool: http://www.merijn.org/files/cwshredder.zip http://www.merijn.org/files/CWShredder.exe http://www.spywareinfo.com/downloads...CWShredder.exe http://www.zerosrealm.com/downloads/CWShredder.zip download AdAware SE Personal Edition from www.lavasoftusa.com, install, update, and run it to remove spyware, adware, and other such nasties from your system. -- Noel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's "A Baffled User" wrote in message news:l2UJd.11081$hC2.2300@trndny04... Dell Pentium III computer with 512 MB RAM I have been using a Kodak DX6440 digital camera, and its EasyShare software, since October 2003. Last month, I had to replace a broken CD-RW drive on my computer. After I replaced that drive, I was no longer able to transfer photographs from the Kodak camera to my hard drive. The camera software had stopped working. So I uninstalled the EasyShare software and reinstalled it. From that moment on, my computer totally ceased to function, and nearly two hours of tech support from the computer maker, Dell, couldn't solve the problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode, could I get the computer to function normally again. I got technical assistance via e-mail from a Kodak person, but nothing he suggested worked. So I got live technical support over the telephone yesterday that did not solve the problem, either. The only new piece of information that I got out of the hour-long conversation with the Kodak tech yesterday was that when the EasyShare software is installed on my machine (and thus causing the computer to hang), when you open Task Manager (CTRL+ALT+Del), there is a process or program running in the background called "cmdninst," along with a varying number of processes or programs called "unknown." Dell told me that I would need a new operating system. Kodak telephone tech support said that I should follow the instructions at http://support.microsoft.com/kb/q277994/, on which page the title is "'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade to Windows Millennium Edition." But I was not upgrading to Windows Millennium Edition, and I did not get that error message. Now I don't know where to turn. If anyone out there has any ideas, I would be most grateful. Many thanks in advance. Joan |
#9
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A Baffled User wrote:
My original CD-RW used Adaptec software. The program for CD-RWs was called DirectCD, and the other one, for burning read-only CDs, had another name. I don't remember anything saying Roxio. Does that tell you anything? Roxio bought Adaptec's stuff, so DCD and Easy-CD Creator, etc. are now Roxio. If BusLink implies "on the USB Buss", I think we have a winner. Rick |
#10
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Are you saying that the BusLink CD-RW drive or its software might be
defective? It is not attached to a USB port, if that's what you mean. Its installation is the same as that of the original drive (which came installed on my new Dell Dimension 4100 computer in November 2000). Joan "Rick T" wrote in message ... A Baffled User wrote: My original CD-RW used Adaptec software. The program for CD-RWs was called DirectCD, and the other one, for burning read-only CDs, had another name. I don't remember anything saying Roxio. Does that tell you anything? Roxio bought Adaptec's stuff, so DCD and Easy-CD Creator, etc. are now Roxio. If BusLink implies "on the USB Buss", I think we have a winner. Rick |
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