Can't see CD drive

A friend's computer could see his CD drive fine for a while then suddenly
can't. He is told that this is a bug in Windows 98 and that there is a
download to fix it. I looked at the downloads and couldn't see anything that
looked likely. Can you tell me where to find it?

"Rebecca" wrote in message
...

A friend's computer could see his CD drive fine for a while then suddenly
can't. He is told that this is a bug in Windows 98 and that there is a
download to fix it. I looked at the downloads and couldn't see anything
that
looked likely. Can you tell me where to find it?

Your friend was misinformed.
1. Standard installations of Win98 need no device driver
software to see CD drives connected to IDE lines.
2. There is therefore no bug and no bug fix either.

Bear in mind that CD drives cannot be expected
to last for ever, CD-ROM drives now are very cheap,
and easy for very nearly every user to replace on
their own. All you do is read a description beforehand
(that reminds you what to do, e.g. disconnect electricity,
set the jumper, unfasten mounting screws), disconnect and
remove the old drive, and then insert a new drive and connect
and fasten it exactly as the old drive had been.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

"Rebecca" wrote in message
...
A friend's computer could see his CD drive fine for a while then suddenly
can't. He is told that this is a bug in Windows 98 and that there is a
download to fix it. I looked at the downloads and couldn't see anything that
looked likely. Can you tell me where to find it?

Click Start Run, type in: regedit and press Enter
Navigate to: hkey_local_machine\system\currentcontrolsets\servi ces\vxd\ios

In the right pane see if there is an entry "NoIDE". If there is, delete the NoIDE
entry, close out and reboot.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

My 'computer guru says heed this reply and ignore the first one.

What does anyone else think?

Would doing the first one be dangerous?

"Don Phillipson" wrote:

"Rebecca" wrote in message
...

A friend's computer could see his CD drive fine for a while then suddenly
can't. He is told that this is a bug in Windows 98 and that there is a
download to fix it. I looked at the downloads and couldn't see anything
that
looked likely. Can you tell me where to find it?

Your friend was misinformed.
1. Standard installations of Win98 need no device driver
software to see CD drives connected to IDE lines.
2. There is therefore no bug and no bug fix either.

Bear in mind that CD drives cannot be expected
to last for ever, CD-ROM drives now are very cheap,
and easy for very nearly every user to replace on
their own. All you do is read a description beforehand
(that reminds you what to do, e.g. disconnect electricity,
set the jumper, unfasten mounting screws), disconnect and
remove the old drive, and then insert a new drive and connect
and fasten it exactly as the old drive had been.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

You need to be clearer: heed this reply (Don's post) and ignore the first
one (also Don's post)???????

--
Regards


Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo



"Rebecca" wrote in message
...
My 'computer guru says heed this reply and ignore the first one.

What does anyone else think?

Would doing the first one be dangerous?

"Don Phillipson" wrote:

"Rebecca" wrote in message
...

A friend's computer could see his CD drive fine for a while then
suddenly
can't. He is told that this is a bug in Windows 98 and that there is a
download to fix it. I looked at the downloads and couldn't see
anything
that
looked likely. Can you tell me where to find it?

Your friend was misinformed.
1. Standard installations of Win98 need no device driver
software to see CD drives connected to IDE lines.
2. There is therefore no bug and no bug fix either.

Bear in mind that CD drives cannot be expected
to last for ever, CD-ROM drives now are very cheap,
and easy for very nearly every user to replace on
their own. All you do is read a description beforehand
(that reminds you what to do, e.g. disconnect electricity,
set the jumper, unfasten mounting screws), disconnect and
remove the old drive, and then insert a new drive and connect
and fasten it exactly as the old drive had been.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

First post is Brian.

"Ron Badour" wrote:

You need to be clearer: heed this reply (Don's post) and ignore the first
one (also Don's post)???????

--
Regards


Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo



"Rebecca" wrote in message
...
My 'computer guru says heed this reply and ignore the first one.

What does anyone else think?

Would doing the first one be dangerous?

"Don Phillipson" wrote:

"Rebecca" wrote in message
...

A friend's computer could see his CD drive fine for a while then
suddenly
can't. He is told that this is a bug in Windows 98 and that there is a
download to fix it. I looked at the downloads and couldn't see
anything
that
looked likely. Can you tell me where to find it?

Your friend was misinformed.
1. Standard installations of Win98 need no device driver
software to see CD drives connected to IDE lines.
2. There is therefore no bug and no bug fix either.

Bear in mind that CD drives cannot be expected
to last for ever, CD-ROM drives now are very cheap,
and easy for very nearly every user to replace on
their own. All you do is read a description beforehand
(that reminds you what to do, e.g. disconnect electricity,
set the jumper, unfasten mounting screws), disconnect and
remove the old drive, and then insert a new drive and connect
and fasten it exactly as the old drive had been.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

Then your "computer guru" is mistaken. Brian's reply about deleting any "Noide"
entry found in the Registry is one of the first steps to try from within Windows.
See the "NOIDE" section of this article:
http://support.microsoft.com/kb/188480

Not that Don's reply is wrong either, just premature....the drive *may* be bad, but
you have not determined that yet.

Your friend needs to supply a bit more info.
By "not see", do you mean the drive does not appear in "My Computer" and Windows
Explorer, and therefore does not have a drive letter?
Does the drive appear in the CDROM category of Device Manager?
Do any items in Device Manager show an exclamation mark in a yellow circle, or red
X, on them?
Does the Performance tab of the System control panel show the system is optimized,
or does it show some drives in MS-DOS Compatibility Mode?
Is the drive shown during the boot screens when hardware is listed?
When you enter the BIOS setup, is the drive listed as a recognised drive there?
I'm sure someone will think of some other places to look also.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"Rebecca" wrote in message
...
First post is Brian.

"Ron Badour" wrote:

You need to be clearer: heed this reply (Don's post) and ignore the first
one (also Don's post)???????

--
Regards


Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo



"Rebecca" wrote in message
...
My 'computer guru says heed this reply and ignore the first one.

What does anyone else think?

Would doing the first one be dangerous?

"Don Phillipson" wrote:

"Rebecca" wrote in message
...

A friend's computer could see his CD drive fine for a while then
suddenly
can't. He is told that this is a bug in Windows 98 and that there is a
download to fix it. I looked at the downloads and couldn't see
anything
that
looked likely. Can you tell me where to find it?

Your friend was misinformed.
1. Standard installations of Win98 need no device driver
software to see CD drives connected to IDE lines.
2. There is therefore no bug and no bug fix either.

Bear in mind that CD drives cannot be expected
to last for ever, CD-ROM drives now are very cheap,
and easy for very nearly every user to replace on
their own. All you do is read a description beforehand
(that reminds you what to do, e.g. disconnect electricity,
set the jumper, unfasten mounting screws), disconnect and
remove the old drive, and then insert a new drive and connect
and fasten it exactly as the old drive had been.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

And after removing the NOIDE tag, if present, one should boot to Safe Mode,
go into Device Manager and remove ALL drives (CDROM, floppy and hard disks),
ALL Controllers (floppy and hard disk), and the System device named "PCI
Bus". Also review the rest of Device Manager, IN SAFE MODE, for any other
duplications or entries representing devices that are no longer present in
the system. Post a list of any duplications back here for advice.

Then restart and let the IDE and floppy devices be reinstalled. Will take at
least one additional restart.

(Haven't read any previous threads on this subject, so I'm sorry if this has
already been suggested.)

--
Gary S. Terhune
MS MVP -- Shell/User

"glee" wrote in message
...
Then your "computer guru" is mistaken. Brian's reply about deleting any
"Noide"
entry found in the Registry is one of the first steps to try from within
Windows.
See the "NOIDE" section of this article:
http://support.microsoft.com/kb/188480

Not that Don's reply is wrong either, just premature....the drive *may* be
bad, but
you have not determined that yet.

Your friend needs to supply a bit more info.
By "not see", do you mean the drive does not appear in "My Computer" and
Windows
Explorer, and therefore does not have a drive letter?
Does the drive appear in the CDROM category of Device Manager?
Do any items in Device Manager show an exclamation mark in a yellow
circle, or red
X, on them?
Does the Performance tab of the System control panel show the system is
optimized,
or does it show some drives in MS-DOS Compatibility Mode?
Is the drive shown during the boot screens when hardware is listed?
When you enter the BIOS setup, is the drive listed as a recognised drive
there?
I'm sure someone will think of some other places to look also.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"Rebecca" wrote in message
...
First post is Brian.

"Ron Badour" wrote:

You need to be clearer: heed this reply (Don's post) and ignore the
first
one (also Don's post)???????

--
Regards


Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo



"Rebecca" wrote in message
...
My 'computer guru says heed this reply and ignore the first one.

What does anyone else think?

Would doing the first one be dangerous?

"Don Phillipson" wrote:

"Rebecca" wrote in message
...

A friend's computer could see his CD drive fine for a while then
suddenly
can't. He is told that this is a bug in Windows 98 and that there
is a
download to fix it. I looked at the downloads and couldn't see
anything
that
looked likely. Can you tell me where to find it?

Your friend was misinformed.
1. Standard installations of Win98 need no device driver
software to see CD drives connected to IDE lines.
2. There is therefore no bug and no bug fix either.

Bear in mind that CD drives cannot be expected
to last for ever, CD-ROM drives now are very cheap,
and easy for very nearly every user to replace on
their own. All you do is read a description beforehand
(that reminds you what to do, e.g. disconnect electricity,
set the jumper, unfasten mounting screws), disconnect and
remove the old drive, and then insert a new drive and connect
and fasten it exactly as the old drive had been.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

Sorry that I have not been able to get all the answers yet. Please see
inserts below. My friend somehow can once again access the CD. He doesn't
know what he did to cause this except he did restore a shortcut to the CD
from the recycle bin to the desktop. You might want to set the flag so that
when I reply you are notified. It may be a while. I wanted to get back to
you to at least say thanks.

Before he simply got the message that the drive was unavailable.

"glee" wrote:

Then your "computer guru" is mistaken. Brian's reply about deleting any "Noide"
entry found in the Registry is one of the first steps to try from within Windows.
See the "NOIDE" section of this article:
http://support.microsoft.com/kb/188480

Not that Don's reply is wrong either, just premature....the drive *may* be bad, but
you have not determined that yet.

Your friend needs to supply a bit more info.
By "not see", do you mean the drive does not appear in "My Computer" and Windows
Explorer, and therefore does not have a drive letter? drive appears and has a letter
Does the drive appear in the CDROM category of Device Manager?
Do any items in Device Manager show an exclamation mark in a yellow circle, or red
X, on them?
Does the Performance tab of the System control panel show the system is optimized,
or does it show some drives in MS-DOS Compatibility Mode? How does one access the system control panel?
Is the drive shown during the boot screens when hardware is listed? yes
When you enter the BIOS setup, is the drive listed as a recognised drive there?
I'm sure someone will think of some other places to look also.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"Rebecca" wrote in message
...
First post is Brian.

"Ron Badour" wrote:

You need to be clearer: heed this reply (Don's post) and ignore the first
one (also Don's post)???????

--
Regards


Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo



"Rebecca" wrote in message
...
My 'computer guru says heed this reply and ignore the first one.

What does anyone else think?

Would doing the first one be dangerous?

"Don Phillipson" wrote:

"Rebecca" wrote in message
...

A friend's computer could see his CD drive fine for a while then
suddenly
can't. He is told that this is a bug in Windows 98 and that there is a
download to fix it. I looked at the downloads and couldn't see
anything
that
looked likely. Can you tell me where to find it?

Your friend was misinformed.
1. Standard installations of Win98 need no device driver
software to see CD drives connected to IDE lines.
2. There is therefore no bug and no bug fix either.

Bear in mind that CD drives cannot be expected
to last for ever, CD-ROM drives now are very cheap,
and easy for very nearly every user to replace on
their own. All you do is read a description beforehand
(that reminds you what to do, e.g. disconnect electricity,
set the jumper, unfasten mounting screws), disconnect and
remove the old drive, and then insert a new drive and connect
and fasten it exactly as the old drive had been.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

I posted my friend’s CD problem on a Mensa discussion group and a Microsoft
site. I’ve been delighted with the substantive replies with I’m sharing with
both groups. I’m sharing these replies with both groups and asking my friend
to retain this unless the problem happens again. I want to thank both groups
and provide a bit of requested info. and a few questions first.

Somehow my friend can now access the CD drive. He doesn’t know why except
that he restored a quick access to it to his desktop.

How does one find ‘device manager’ and ‘system control panel’ in Windows 98?

Upon bootup if he hits F1 and goes to the ‘setup utility’ and ‘devices and
I/O ports’ he sees no mention of CD drive.

Is the drive shown during the boot screens when hardware is listed? Yes

If he goes to control panel and settings he can find nothing useful.

New matter – Should ‘print screen’ work in Windows 98? Or does one need to
do alt or control + print screen then paste and print?
================================================== ======
The first thing to check are the hardware connections. With the PC turned
off, your friend should open the case and check the power connection on the
back of the drive. If it is tight, then the drive has gone bad and should be
replaced. At the same time, as long as the case is opened, he should also
check the ribbon cable connected to the drive, and make sure that it tight as
well. Then close the case, power up, and see what happens.

Assuming that doesn't do the trick, check and see that the drive opens and
closes when it's eject button is pressed. If it doesn't, since we've already
checked the power connection, then the drive is dead and should be replaced.

If it does have power, the next thing to do is check the status of the CD
ROM in the Device Manager. Click Start Control Panel System.

In the Device Manager, verify that the CD Rom is listed. If not, then it is
either a BIOS or Hardware problem.

If the CD Rom is listed, right click it, and left click on Properties. There
will be a box that tells you the status of the device. It should tell you
"This Device is Working Properly" or "This Device is not Working Properly".
If it is not working properly, close the window, right click on the device,
and delete it from the Device Manager. It should be auto-detected again when
you reboot.

If it is not listed, the next step is to check the BIOS settings. On
Bootup, open the BIOS Configuration Utility by pressing F2 while the PC is
booting, use the down arrow key to highlight the drive settings, then use
the down arrow key to highlight the controller setting for the CD drive,
which is probably listed as a secondary drive 0. Use the left or right arrow
key to change the controller settings to auto-detect. This will ensure the
BIOS tells Windows there is indeed a drive there.

If none of that works, use your best Deforrest Kelley imitation and intone:
"It's dead, Jim." Then visit your local PC store and pick out a basic CD
drive and install it. Windows98 will autodetect it, hopefully your friend is
using Windows98 SE, or there may be problems in finding a new drive that is
compatible with that old PC. If your friend is using basic Windows98, he may
have to get an older drive from a place like Computer Discounters.
================================================== =====
Look at the this webpage, para 4d: http://support.microsoft.com/kb/130179

It then leads you to this page
http://support.microsoft.com/kb/151911/EN-US/. Pay attention to the para
"Windows 98 Only"

Hopefully, these will help you to resolve your issue. Note: Don't get hung
up on the fact that it is talking about a hard drive and not a CD. Windows
sees them both the same.
================================================== ====
No offense intended, but it sounds to me like you are not nearly
experienced enough to be editing the registry. I strongly recommend that you
not attempt the remedy given for that reason. Editing the registry can,
indeed, be dangerous; you can render your computer completely useless with
one minor mistake.

Before monkeying around with anything like that, I'd suggest trying to use
the "Add Hardware" wizard to see whether you can restore it. Also check the
device manager to see whether the computer is not seeing the drive at all, or
whether it's showing up as a device that's present but not functioning
correctly. Also open up the case and make sure that all the cables are
firmly seated (again, though, a more experienced person should probably do
this).
==============================================
Click Start Run, type in: regedit and press Enter
Navigate to: hkey_local_machine\system\currentcontrolsets\servi ces\vxd\ios

In the right pane see if there is an entry "NoIDE". If there is, delete the
NoIDE
entry, close out and reboot.
================================================== =
Your friend was misinformed.
1. Standard installations of Win98 need no device driver
software to see CD drives connected to IDE lines.
2. There is therefore no bug and no bug fix either.

Bear in mind that CD drives cannot be expected
to last for ever, CD-ROM drives now are very cheap,
and easy for very nearly every user to replace on
their own. All you do is read a description beforehand
(that reminds you what to do, e.g. disconnect electricity,
set the jumper, unfasten mounting screws), disconnect and
remove the old drive, and then insert a new drive and connect
and fasten it exactly as the old drive had been.
================================================
Brian's reply about deleting any "Noide"
entry found in the Registry is one of the first steps to try from within
Windows.
See the "NOIDE" section of this article:
http://support.microsoft.com/kb/188480

Not that Don's reply is wrong either, just premature....the drive *may* be
bad, but
you have not determined that yet.

Your friend needs to supply a bit more info.
By "not see", do you mean the drive does not appear in "My Computer" and
Windows
Explorer, and therefore does not have a drive letter?
Does the drive appear in the CDROM category of Device Manager?
Do any items in Device Manager show an exclamation mark in a yellow circle,
or red
X, on them?
Does the Performance tab of the System control panel show the system is
optimized,
or does it show some drives in MS-DOS Compatibility Mode?
Is the drive shown during the boot screens when hardware is listed?
When you enter the BIOS setup, is the drive listed as a recognised drive
there?
================================================== ==========
And after removing the NOIDE tag, if present, one should boot to Safe Mode,
go into Device Manager and remove ALL drives (CDROM, floppy and hard disks),
ALL Controllers (floppy and hard disk), and the System device named "PCI
Bus". Also review the rest of Device Manager, IN SAFE MODE, for any other
duplications or entries representing devices that are no longer present in
the system. Post a list of any duplications back here for advice.

Then restart and let the IDE and floppy devices be reinstalled. Will take at
least one additional restart.


"Rebecca" wrote:

Sorry that I have not been able to get all the answers yet. Please see
inserts below. My friend somehow can once again access the CD. He doesn't
know what he did to cause this except he did restore a shortcut to the CD
from the recycle bin to the desktop. You might want to set the flag so that
when I reply you are notified. It may be a while. I wanted to get back to
you to at least say thanks.

Before he simply got the message that the drive was unavailable.

"glee" wrote:

Then your "computer guru" is mistaken. Brian's reply about deleting any "Noide"
entry found in the Registry is one of the first steps to try from within Windows.
See the "NOIDE" section of this article:
http://support.microsoft.com/kb/188480

Not that Don's reply is wrong either, just premature....the drive *may* be bad, but
you have not determined that yet.

Your friend needs to supply a bit more info.
By "not see", do you mean the drive does not appear in "My Computer" and Windows
Explorer, and therefore does not have a drive letter? drive appears and has a letter
Does the drive appear in the CDROM category of Device Manager?
Do any items in Device Manager show an exclamation mark in a yellow circle, or red
X, on them?
Does the Performance tab of the System control panel show the system is optimized,
or does it show some drives in MS-DOS Compatibility Mode? How does one access the system control panel?
Is the drive shown during the boot screens when hardware is listed? yes
When you enter the BIOS setup, is the drive listed as a recognised drive there?
I'm sure someone will think of some other places to look also.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/
http://dts-l.org/goodpost.htm


"Rebecca" wrote in message
...
First post is Brian.

"Ron Badour" wrote:

You need to be clearer: heed this reply (Don's post) and ignore the first
one (also Don's post)???????

--
Regards


Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo



"Rebecca" wrote in message
...
My 'computer guru says heed this reply and ignore the first one.

What does anyone else think?

Would doing the first one be dangerous?

"Don Phillipson" wrote:

"Rebecca" wrote in message
...

A friend's computer could see his CD drive fine for a while then
suddenly
can't. He is told that this is a bug in Windows 98 and that there is a
download to fix it. I looked at the downloads and couldn't see
anything
that
looked likely. Can you tell me where to find it?

Your friend was misinformed.
1. Standard installations of Win98 need no device driver
software to see CD drives connected to IDE lines.
2. There is therefore no bug and no bug fix either.

Bear in mind that CD drives cannot be expected
to last for ever, CD-ROM drives now are very cheap,
and easy for very nearly every user to replace on
their own. All you do is read a description beforehand
(that reminds you what to do, e.g. disconnect electricity,
set the jumper, unfasten mounting screws), disconnect and
remove the old drive, and then insert a new drive and connect
and fasten it exactly as the old drive had been.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)