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Start up error after upgrade



 
 
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  #1  
Old May 18th 05, 02:07 PM
mossgiel
external usenet poster
 
Posts: n/a
Default Start up error after upgrade

After upgrading a friends PC using Windows Update ( File was Internet
explorer service pack 1) the PC runs Scandisk and then hangs. All that's
visible on the screen is the mouse arrow.

Holding down Ctrl + Alt + Del, reveals that there are no programmes running.

Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus,
and no viruses detected. Spyware scans had identified some spyware, but these
were removed, prior to carrying out the upgrade.
Booting into safe mode, has the same symptoms as described above. Short of
reformattingthe hard drive and reinstalling ME, is there any way around this
problem ??

TIA
  #2  
Old May 18th 05, 03:13 PM
Jack E Martinelli
external usenet poster
 
Posts: n/a
Default

Begin by restarting with the WinME EBD, aka, boot disk, and then run
scandisk on the C: partition.
When it completes, attempt to reboot to Normal Mode.

If you have no boot disk, obtain one using another computer from

www.bootdisk.com
http://www.startdisk.com/

Be sure to obtain the DL file for Windows Millennium, and run it to create
the bootable floppy.

If this fails, consider booting to Safe Mode and using the Add-Remove
Programs wizard to uninstall the recent Win Update, if it is listed in the
item list.

You may begin considering the possible use of System Restore to revert to a
prior state.
Be sure to ask more about this before proceeding.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
After upgrading a friends PC using Windows Update ( File was Internet
explorer service pack 1) the PC runs Scandisk and then hangs. All that's
visible on the screen is the mouse arrow.

Holding down Ctrl + Alt + Del, reveals that there are no programmes

running.

Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus,
and no viruses detected. Spyware scans had identified some spyware, but

these
were removed, prior to carrying out the upgrade.
Booting into safe mode, has the same symptoms as described above. Short of
reformattingthe hard drive and reinstalling ME, is there any way around

this
problem ??

TIA



  #3  
Old May 19th 05, 01:52 AM
mossgiel
external usenet poster
 
Posts: n/a
Default

Hi Jack
Many thanks for replying to this issue

Had tried running scandisk from the boot disk to no avail :-(

When trying safe mode I experienced the same problems IE No taskbar, and no
evidence of any programmes running. As regards using system restore, tried to
use that to restore to 3 seperate restore points, and on each occassion,
Windows told me that the system could not be restored. Totally baffled by
this one, it would appear that the download had been corrupted, but prior to
re-booting the system did tell me that the update had been successful.

On a more happier note, my friend decided to upgrade to XP.................
and that upgrade has appeared to cure the problem ................ albeit a
few hours reinstalling software !!!

Many thanks for your help in this matter.
As always any comments are gratefully received :-)



"Jack E Martinelli" wrote:

Begin by restarting with the WinME EBD, aka, boot disk, and then run
scandisk on the C: partition.
When it completes, attempt to reboot to Normal Mode.

If you have no boot disk, obtain one using another computer from

www.bootdisk.com
http://www.startdisk.com/

Be sure to obtain the DL file for Windows Millennium, and run it to create
the bootable floppy.

If this fails, consider booting to Safe Mode and using the Add-Remove
Programs wizard to uninstall the recent Win Update, if it is listed in the
item list.

You may begin considering the possible use of System Restore to revert to a
prior state.
Be sure to ask more about this before proceeding.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
After upgrading a friends PC using Windows Update ( File was Internet
explorer service pack 1) the PC runs Scandisk and then hangs. All that's
visible on the screen is the mouse arrow.

Holding down Ctrl + Alt + Del, reveals that there are no programmes

running.

Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus,
and no viruses detected. Spyware scans had identified some spyware, but

these
were removed, prior to carrying out the upgrade.
Booting into safe mode, has the same symptoms as described above. Short of
reformattingthe hard drive and reinstalling ME, is there any way around

this
problem ??

TIA




  #4  
Old May 19th 05, 09:01 AM
Jack E Martinelli
external usenet poster
 
Posts: n/a
Default

If the WinME system was still running, I would have you check to confirm
that Statemgr.exe was checked in msconfig/Startup, to load at startup, and
that a process viewer reported that stmgr.exe was executing after boot.
Statemgr runs at boot to load stmgr, which is needed to run SR and SFP.

OTH, I am very happy that the migration to XP was succcessful and so easy.
Obviously, the hrdware supports XP, with which your friend will be happy and
far more secure. Be sure to upgrade to SP2, ASAP. Have the friend learn
about the many MS ng's supporting XP, where numerous experts stand ready to
aid.

BTW, what ensued during the attempts to run scandisk from a floppy, under
DOS? This should have succeeded.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
Hi Jack
Many thanks for replying to this issue

Had tried running scandisk from the boot disk to no avail :-(

When trying safe mode I experienced the same problems IE No taskbar, and

no
evidence of any programmes running. As regards using system restore, tried

to
use that to restore to 3 seperate restore points, and on each occassion,
Windows told me that the system could not be restored. Totally baffled by
this one, it would appear that the download had been corrupted, but prior

to
re-booting the system did tell me that the update had been successful.

On a more happier note, my friend decided to upgrade to

XP.................
and that upgrade has appeared to cure the problem ................ albeit

a
few hours reinstalling software !!!

Many thanks for your help in this matter.
As always any comments are gratefully received :-)



"Jack E Martinelli" wrote:

Begin by restarting with the WinME EBD, aka, boot disk, and then run
scandisk on the C: partition.
When it completes, attempt to reboot to Normal Mode.

If you have no boot disk, obtain one using another computer from

www.bootdisk.com
http://www.startdisk.com/

Be sure to obtain the DL file for Windows Millennium, and run it to

create
the bootable floppy.

If this fails, consider booting to Safe Mode and using the Add-Remove
Programs wizard to uninstall the recent Win Update, if it is listed in

the
item list.

You may begin considering the possible use of System Restore to revert

to a
prior state.
Be sure to ask more about this before proceeding.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
After upgrading a friends PC using Windows Update ( File was Internet
explorer service pack 1) the PC runs Scandisk and then hangs. All

that's
visible on the screen is the mouse arrow.

Holding down Ctrl + Alt + Del, reveals that there are no programmes

running.

Had ran an AV Scan prior to carrying out the upgrade, using AVG

antivirus,
and no viruses detected. Spyware scans had identified some spyware,

but
these
were removed, prior to carrying out the upgrade.
Booting into safe mode, has the same symptoms as described above.

Short of
reformattingthe hard drive and reinstalling ME, is there any way

around
this
problem ??

TIA






  #5  
Old May 19th 05, 12:03 PM
mossgiel
external usenet poster
 
Posts: n/a
Default

Hi Jack
Many thanks for your comments.

Scandisk ran fine from the start disk, and revealed no errors in either the
file system or the hard drive. Once the scan was complete, the machine just
hung again, with only the mouse pointer on the screen, no taskbar, and just a
plain grey background as opposed the the WinME theme that had originally been
on the computer. Totally baffled by this one.

The XP migration was done from DOS, and already included SP2 on the disk, so
that's one less download to worry about :-)

Once again many thanks forthe pointers and tips



"Jack E Martinelli" wrote:

If the WinME system was still running, I would have you check to confirm
that Statemgr.exe was checked in msconfig/Startup, to load at startup, and
that a process viewer reported that stmgr.exe was executing after boot.
Statemgr runs at boot to load stmgr, which is needed to run SR and SFP.

OTH, I am very happy that the migration to XP was succcessful and so easy.
Obviously, the hrdware supports XP, with which your friend will be happy and
far more secure. Be sure to upgrade to SP2, ASAP. Have the friend learn
about the many MS ng's supporting XP, where numerous experts stand ready to
aid.

BTW, what ensued during the attempts to run scandisk from a floppy, under
DOS? This should have succeeded.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
Hi Jack
Many thanks for replying to this issue

Had tried running scandisk from the boot disk to no avail :-(

When trying safe mode I experienced the same problems IE No taskbar, and

no
evidence of any programmes running. As regards using system restore, tried

to
use that to restore to 3 seperate restore points, and on each occassion,
Windows told me that the system could not be restored. Totally baffled by
this one, it would appear that the download had been corrupted, but prior

to
re-booting the system did tell me that the update had been successful.

On a more happier note, my friend decided to upgrade to

XP.................
and that upgrade has appeared to cure the problem ................ albeit

a
few hours reinstalling software !!!

Many thanks for your help in this matter.
As always any comments are gratefully received :-)



"Jack E Martinelli" wrote:

Begin by restarting with the WinME EBD, aka, boot disk, and then run
scandisk on the C: partition.
When it completes, attempt to reboot to Normal Mode.

If you have no boot disk, obtain one using another computer from

www.bootdisk.com
http://www.startdisk.com/

Be sure to obtain the DL file for Windows Millennium, and run it to

create
the bootable floppy.

If this fails, consider booting to Safe Mode and using the Add-Remove
Programs wizard to uninstall the recent Win Update, if it is listed in

the
item list.

You may begin considering the possible use of System Restore to revert

to a
prior state.
Be sure to ask more about this before proceeding.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
After upgrading a friends PC using Windows Update ( File was Internet
explorer service pack 1) the PC runs Scandisk and then hangs. All

that's
visible on the screen is the mouse arrow.

Holding down Ctrl + Alt + Del, reveals that there are no programmes
running.

Had ran an AV Scan prior to carrying out the upgrade, using AVG

antivirus,
and no viruses detected. Spyware scans had identified some spyware,

but
these
were removed, prior to carrying out the upgrade.
Booting into safe mode, has the same symptoms as described above.

Short of
reformattingthe hard drive and reinstalling ME, is there any way

around
this
problem ??

TIA






  #6  
Old May 20th 05, 01:00 PM
Jack E Martinelli
external usenet poster
 
Posts: n/a
Default

Thank you for your prompt followup.

From your report, it appears that scandisk under DOS completed just fine,
but the attempt to reboot to WinME Normal Mode failed at the early hangup
you describe.
This suggests some file corruption of some registry or critical OS files.
The usual fix would be to boot To Safe Mode and run SR to revert to a known
good time. If Safe Mode will not load properly, then perhaps a use of the
command prompt tool might succeed.
MS KB Q279736 - "How to Start the System Restore Tool
From a Command Prompt"
http://support.microsoft.com/default.aspx?scid=kb;[LN];279736

Failing that, you are probably left only with an "in-place" reinstallation,
http://winnoel.users.btopenworld.com/reinME.htm

or a "clean" installation,
http://www.aumha.org/win4/a/clean.htm

Or, better yet, the migration to XP SP2, since the hardware supports it.
I don't doubt that your friend will be very happy.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
Hi Jack
Many thanks for your comments.

Scandisk ran fine from the start disk, and revealed no errors in either

the
file system or the hard drive. Once the scan was complete, the machine

just
hung again, with only the mouse pointer on the screen, no taskbar, and

just a
plain grey background as opposed the the WinME theme that had originally

been
on the computer. Totally baffled by this one.

The XP migration was done from DOS, and already included SP2 on the disk,

so
that's one less download to worry about :-)

Once again many thanks for the pointers and tips



"Jack E Martinelli" wrote:

If the WinME system was still running, I would have you check to confirm
that Statemgr.exe was checked in msconfig/Startup, to load at startup,

and
that a process viewer reported that stmgr.exe was executing after boot.
Statemgr runs at boot to load stmgr, which is needed to run SR and SFP.

OTH, I am very happy that the migration to XP was succcessful and so

easy.
Obviously, the hrdware supports XP, with which your friend will be happy

and
far more secure. Be sure to upgrade to SP2, ASAP. Have the friend

learn
about the many MS ng's supporting XP, where numerous experts stand ready

to
aid.

BTW, what ensued during the attempts to run scandisk from a floppy,

under
DOS? This should have succeeded.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
Hi Jack
Many thanks for replying to this issue

Had tried running scandisk from the boot disk to no avail :-(

When trying safe mode I experienced the same problems IE No taskbar,

and
no
evidence of any programmes running. As regards using system restore,

tried
to
use that to restore to 3 seperate restore points, and on each

occassion,
Windows told me that the system could not be restored. Totally baffled

by
this one, it would appear that the download had been corrupted, but

prior
to
re-booting the system did tell me that the update had been successful.

On a more happier note, my friend decided to upgrade to

XP.................
and that upgrade has appeared to cure the problem ................

albeit
a
few hours reinstalling software !!!

Many thanks for your help in this matter.
As always any comments are gratefully received :-)



"Jack E Martinelli" wrote:

Begin by restarting with the WinME EBD, aka, boot disk, and then run
scandisk on the C: partition.
When it completes, attempt to reboot to Normal Mode.

If you have no boot disk, obtain one using another computer from

www.bootdisk.com
http://www.startdisk.com/

Be sure to obtain the DL file for Windows Millennium, and run it to

create
the bootable floppy.

If this fails, consider booting to Safe Mode and using the

Add-Remove
Programs wizard to uninstall the recent Win Update, if it is listed

in
the
item list.

You may begin considering the possible use of System Restore to

revert
to a
prior state.
Be sure to ask more about this before proceeding.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol

http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
After upgrading a friends PC using Windows Update ( File was

Internet
explorer service pack 1) the PC runs Scandisk and then hangs. All

that's
visible on the screen is the mouse arrow.

Holding down Ctrl + Alt + Del, reveals that there are no

programmes
running.

Had ran an AV Scan prior to carrying out the upgrade, using AVG

antivirus,
and no viruses detected. Spyware scans had identified some

spyware,
but
these
were removed, prior to carrying out the upgrade.
Booting into safe mode, has the same symptoms as described above.

Short of
reformattingthe hard drive and reinstalling ME, is there any way

around
this
problem ??

TIA



  #7  
Old May 20th 05, 04:22 PM
Mart
external usenet poster
 
Posts: n/a
Default

Jack, one other *possible* (final?) option to restore the registry, at
least - before mossgeil goes down the re-install route.

As System Restore isn't working, mossgeil *might* get away with using the
scanreg /restore ploy, by trying to revert to the last 'good' registry prior
to the problem happening, to see if that will bring things back again.

Although it is possible do this in Normal and Safe Mode, under the
circumstances, I would suggest he does it in Real Mode DOS, using his WinMe
Startup (floppy) Disk.

Boot, with your Windows Startup (floppy) Disk and choose option 4) Minimal
Boot.

At the A:\ prompt, type "scanreg /restore" (no quotes and note the space
between the g and /) then press Enter.

Follow the screen prompts and when asked, select the LAST 'good' date BEFORE
THE PROBLEM, continuing with the instructions.

Don't forget to remove the floppy disk BEFORE you tell the machine to
reboot.

Hopefully, that *may* get things working again - if not, then continue with
Jack's re-install suggestions.

Mart


"Jack E Martinelli" wrote in message
...
Thank you for your prompt followup.

From your report, it appears that scandisk under DOS completed just fine,
but the attempt to reboot to WinME Normal Mode failed at the early hangup
you describe.
This suggests some file corruption of some registry or critical OS files.
The usual fix would be to boot To Safe Mode and run SR to revert to a
known
good time. If Safe Mode will not load properly, then perhaps a use of the
command prompt tool might succeed.
MS KB Q279736 - "How to Start the System Restore Tool
From a Command Prompt"
http://support.microsoft.com/default.aspx?scid=kb;[LN];279736

Failing that, you are probably left only with an "in-place"
reinstallation,
http://winnoel.users.btopenworld.com/reinME.htm

or a "clean" installation,
http://www.aumha.org/win4/a/clean.htm

Or, better yet, the migration to XP SP2, since the hardware supports it.
I don't doubt that your friend will be very happy.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
Hi Jack
Many thanks for your comments.

Scandisk ran fine from the start disk, and revealed no errors in either

the
file system or the hard drive. Once the scan was complete, the machine

just
hung again, with only the mouse pointer on the screen, no taskbar, and

just a
plain grey background as opposed the the WinME theme that had originally

been
on the computer. Totally baffled by this one.

The XP migration was done from DOS, and already included SP2 on the disk,

so
that's one less download to worry about :-)

Once again many thanks for the pointers and tips



"Jack E Martinelli" wrote:

If the WinME system was still running, I would have you check to
confirm
that Statemgr.exe was checked in msconfig/Startup, to load at startup,

and
that a process viewer reported that stmgr.exe was executing after boot.
Statemgr runs at boot to load stmgr, which is needed to run SR and SFP.

OTH, I am very happy that the migration to XP was succcessful and so

easy.
Obviously, the hrdware supports XP, with which your friend will be
happy

and
far more secure. Be sure to upgrade to SP2, ASAP. Have the friend

learn
about the many MS ng's supporting XP, where numerous experts stand
ready

to
aid.

BTW, what ensued during the attempts to run scandisk from a floppy,

under
DOS? This should have succeeded.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
Hi Jack
Many thanks for replying to this issue

Had tried running scandisk from the boot disk to no avail :-(

When trying safe mode I experienced the same problems IE No taskbar,

and
no
evidence of any programmes running. As regards using system restore,

tried
to
use that to restore to 3 seperate restore points, and on each

occassion,
Windows told me that the system could not be restored. Totally
baffled

by
this one, it would appear that the download had been corrupted, but

prior
to
re-booting the system did tell me that the update had been
successful.

On a more happier note, my friend decided to upgrade to
XP.................
and that upgrade has appeared to cure the problem ................

albeit
a
few hours reinstalling software !!!

Many thanks for your help in this matter.
As always any comments are gratefully received :-)



"Jack E Martinelli" wrote:

Begin by restarting with the WinME EBD, aka, boot disk, and then
run
scandisk on the C: partition.
When it completes, attempt to reboot to Normal Mode.

If you have no boot disk, obtain one using another computer from

www.bootdisk.com
http://www.startdisk.com/

Be sure to obtain the DL file for Windows Millennium, and run it to
create
the bootable floppy.

If this fails, consider booting to Safe Mode and using the

Add-Remove
Programs wizard to uninstall the recent Win Update, if it is listed

in
the
item list.

You may begin considering the possible use of System Restore to

revert
to a
prior state.
Be sure to ask more about this before proceeding.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol

http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
After upgrading a friends PC using Windows Update ( File was

Internet
explorer service pack 1) the PC runs Scandisk and then hangs. All
that's
visible on the screen is the mouse arrow.

Holding down Ctrl + Alt + Del, reveals that there are no

programmes
running.

Had ran an AV Scan prior to carrying out the upgrade, using AVG
antivirus,
and no viruses detected. Spyware scans had identified some

spyware,
but
these
were removed, prior to carrying out the upgrade.
Booting into safe mode, has the same symptoms as described above.
Short of
reformattingthe hard drive and reinstalling ME, is there any way
around
this
problem ??

TIA





  #8  
Old May 22nd 05, 01:39 PM
mossgiel
external usenet poster
 
Posts: n/a
Default

Hi Mart
Many thanks for your comments on this topic.
I did try to restore the registry on the PC by trying to restore it to it's
original setup by replacing System.dat and classes.dat with the original
files that were created when Win ME was setup. Using "Attrib" and the "REN"
commands appeared to work fine, but had problems copying the old files into
the registry. I can only assume that I had got the "attrib" keys mixed up as
it wouldn't let me copy system.1st to System.dat!!

I have since tried to replicate this fault on one of my othermachines, (P3
600 Mhz 256Mb of RAM) and surprise surprise the upgrade went without a hitch
!!!!

Once agin thanks for your useful pointers on this topic, arms me with the
neccessary information on what to do if this should happen again.

Once again thanks to Jack and Mart for their useful info

"Mart" wrote:

Jack, one other *possible* (final?) option to restore the registry, at
least - before mossgeil goes down the re-install route.

As System Restore isn't working, mossgeil *might* get away with using the
scanreg /restore ploy, by trying to revert to the last 'good' registry prior
to the problem happening, to see if that will bring things back again.

Although it is possible do this in Normal and Safe Mode, under the
circumstances, I would suggest he does it in Real Mode DOS, using his WinMe
Startup (floppy) Disk.

Boot, with your Windows Startup (floppy) Disk and choose option 4) Minimal
Boot.

At the A:\ prompt, type "scanreg /restore" (no quotes and note the space
between the g and /) then press Enter.

Follow the screen prompts and when asked, select the LAST 'good' date BEFORE
THE PROBLEM, continuing with the instructions.

Don't forget to remove the floppy disk BEFORE you tell the machine to
reboot.

Hopefully, that *may* get things working again - if not, then continue with
Jack's re-install suggestions.

Mart


"Jack E Martinelli" wrote in message
...
Thank you for your prompt followup.

From your report, it appears that scandisk under DOS completed just fine,
but the attempt to reboot to WinME Normal Mode failed at the early hangup
you describe.
This suggests some file corruption of some registry or critical OS files.
The usual fix would be to boot To Safe Mode and run SR to revert to a
known
good time. If Safe Mode will not load properly, then perhaps a use of the
command prompt tool might succeed.
MS KB Q279736 - "How to Start the System Restore Tool
From a Command Prompt"
http://support.microsoft.com/default.aspx?scid=kb;[LN];279736

Failing that, you are probably left only with an "in-place"
reinstallation,
http://winnoel.users.btopenworld.com/reinME.htm

or a "clean" installation,
http://www.aumha.org/win4/a/clean.htm

Or, better yet, the migration to XP SP2, since the hardware supports it.
I don't doubt that your friend will be very happy.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
Hi Jack
Many thanks for your comments.

Scandisk ran fine from the start disk, and revealed no errors in either

the
file system or the hard drive. Once the scan was complete, the machine

just
hung again, with only the mouse pointer on the screen, no taskbar, and

just a
plain grey background as opposed the the WinME theme that had originally

been
on the computer. Totally baffled by this one.

The XP migration was done from DOS, and already included SP2 on the disk,

so
that's one less download to worry about :-)

Once again many thanks for the pointers and tips



"Jack E Martinelli" wrote:

If the WinME system was still running, I would have you check to
confirm
that Statemgr.exe was checked in msconfig/Startup, to load at startup,

and
that a process viewer reported that stmgr.exe was executing after boot.
Statemgr runs at boot to load stmgr, which is needed to run SR and SFP.

OTH, I am very happy that the migration to XP was succcessful and so

easy.
Obviously, the hrdware supports XP, with which your friend will be
happy

and
far more secure. Be sure to upgrade to SP2, ASAP. Have the friend

learn
about the many MS ng's supporting XP, where numerous experts stand
ready

to
aid.

BTW, what ensued during the attempts to run scandisk from a floppy,

under
DOS? This should have succeeded.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
Hi Jack
Many thanks for replying to this issue

Had tried running scandisk from the boot disk to no avail :-(

When trying safe mode I experienced the same problems IE No taskbar,

and
no
evidence of any programmes running. As regards using system restore,

tried
to
use that to restore to 3 seperate restore points, and on each

occassion,
Windows told me that the system could not be restored. Totally
baffled

by
this one, it would appear that the download had been corrupted, but

prior
to
re-booting the system did tell me that the update had been
successful.

On a more happier note, my friend decided to upgrade to
XP.................
and that upgrade has appeared to cure the problem ................

albeit
a
few hours reinstalling software !!!

Many thanks for your help in this matter.
As always any comments are gratefully received :-)



"Jack E Martinelli" wrote:

Begin by restarting with the WinME EBD, aka, boot disk, and then
run
scandisk on the C: partition.
When it completes, attempt to reboot to Normal Mode.

If you have no boot disk, obtain one using another computer from

www.bootdisk.com
http://www.startdisk.com/

Be sure to obtain the DL file for Windows Millennium, and run it to
create
the bootable floppy.

If this fails, consider booting to Safe Mode and using the

Add-Remove
Programs wizard to uninstall the recent Win Update, if it is listed

in
the
item list.

You may begin considering the possible use of System Restore to

revert
to a
prior state.
Be sure to ask more about this before proceeding.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol

http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
After upgrading a friends PC using Windows Update ( File was

Internet
explorer service pack 1) the PC runs Scandisk and then hangs. All
that's
visible on the screen is the mouse arrow.

Holding down Ctrl + Alt + Del, reveals that there are no

programmes
running.

Had ran an AV Scan prior to carrying out the upgrade, using AVG
antivirus,
and no viruses detected. Spyware scans had identified some

spyware,
but
these
were removed, prior to carrying out the upgrade.
Booting into safe mode, has the same symptoms as described above.
Short of
reformattingthe hard drive and reinstalling ME, is there any way
around
this
problem ??

TIA






  #9  
Old May 22nd 05, 03:28 PM
Mart
external usenet poster
 
Posts: n/a
Default

Probably, the original setup registry could have given you even more
problems - however, as you now imply that you are back in business then good
luck and come back to visit the WinMe groups again.

Mart


"mossgiel" wrote in message
...
Hi Mart
Many thanks for your comments on this topic.
I did try to restore the registry on the PC by trying to restore it to
it's
original setup by replacing System.dat and classes.dat with the original
files that were created when Win ME was setup. Using "Attrib" and the
"REN"
commands appeared to work fine, but had problems copying the old files
into
the registry. I can only assume that I had got the "attrib" keys mixed up
as
it wouldn't let me copy system.1st to System.dat!!

I have since tried to replicate this fault on one of my othermachines, (P3
600 Mhz 256Mb of RAM) and surprise surprise the upgrade went without a
hitch
!!!!

Once agin thanks for your useful pointers on this topic, arms me with the
neccessary information on what to do if this should happen again.

Once again thanks to Jack and Mart for their useful info

"Mart" wrote:

Jack, one other *possible* (final?) option to restore the registry, at
least - before mossgeil goes down the re-install route.

As System Restore isn't working, mossgeil *might* get away with using the
scanreg /restore ploy, by trying to revert to the last 'good' registry
prior
to the problem happening, to see if that will bring things back again.

Although it is possible do this in Normal and Safe Mode, under the
circumstances, I would suggest he does it in Real Mode DOS, using his
WinMe
Startup (floppy) Disk.

Boot, with your Windows Startup (floppy) Disk and choose option 4)
Minimal
Boot.

At the A:\ prompt, type "scanreg /restore" (no quotes and note the space
between the g and /) then press Enter.

Follow the screen prompts and when asked, select the LAST 'good' date
BEFORE
THE PROBLEM, continuing with the instructions.

Don't forget to remove the floppy disk BEFORE you tell the machine to
reboot.

Hopefully, that *may* get things working again - if not, then continue
with
Jack's re-install suggestions.

Mart


"Jack E Martinelli" wrote in message
...
Thank you for your prompt followup.

From your report, it appears that scandisk under DOS completed just
fine,
but the attempt to reboot to WinME Normal Mode failed at the early
hangup
you describe.
This suggests some file corruption of some registry or critical OS
files.
The usual fix would be to boot To Safe Mode and run SR to revert to a
known
good time. If Safe Mode will not load properly, then perhaps a use of
the
command prompt tool might succeed.
MS KB Q279736 - "How to Start the System Restore Tool
From a Command Prompt"
http://support.microsoft.com/default.aspx?scid=kb;[LN];279736

Failing that, you are probably left only with an "in-place"
reinstallation,
http://winnoel.users.btopenworld.com/reinME.htm

or a "clean" installation,
http://www.aumha.org/win4/a/clean.htm

Or, better yet, the migration to XP SP2, since the hardware supports
it.
I don't doubt that your friend will be very happy.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
Hi Jack
Many thanks for your comments.

Scandisk ran fine from the start disk, and revealed no errors in
either
the
file system or the hard drive. Once the scan was complete, the machine
just
hung again, with only the mouse pointer on the screen, no taskbar, and
just a
plain grey background as opposed the the WinME theme that had
originally
been
on the computer. Totally baffled by this one.

The XP migration was done from DOS, and already included SP2 on the
disk,
so
that's one less download to worry about :-)

Once again many thanks for the pointers and tips



"Jack E Martinelli" wrote:

If the WinME system was still running, I would have you check to
confirm
that Statemgr.exe was checked in msconfig/Startup, to load at
startup,
and
that a process viewer reported that stmgr.exe was executing after
boot.
Statemgr runs at boot to load stmgr, which is needed to run SR and
SFP.

OTH, I am very happy that the migration to XP was succcessful and
so
easy.
Obviously, the hrdware supports XP, with which your friend will be
happy
and
far more secure. Be sure to upgrade to SP2, ASAP. Have the friend
learn
about the many MS ng's supporting XP, where numerous experts stand
ready
to
aid.

BTW, what ensued during the attempts to run scandisk from a floppy,
under
DOS? This should have succeeded.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
Hi Jack
Many thanks for replying to this issue

Had tried running scandisk from the boot disk to no avail :-(

When trying safe mode I experienced the same problems IE No
taskbar,
and
no
evidence of any programmes running. As regards using system
restore,
tried
to
use that to restore to 3 seperate restore points, and on each
occassion,
Windows told me that the system could not be restored. Totally
baffled
by
this one, it would appear that the download had been corrupted,
but
prior
to
re-booting the system did tell me that the update had been
successful.

On a more happier note, my friend decided to upgrade to
XP.................
and that upgrade has appeared to cure the problem ................
albeit
a
few hours reinstalling software !!!

Many thanks for your help in this matter.
As always any comments are gratefully received :-)



"Jack E Martinelli" wrote:

Begin by restarting with the WinME EBD, aka, boot disk, and then
run
scandisk on the C: partition.
When it completes, attempt to reboot to Normal Mode.

If you have no boot disk, obtain one using another computer from

www.bootdisk.com
http://www.startdisk.com/

Be sure to obtain the DL file for Windows Millennium, and run it
to
create
the bootable floppy.

If this fails, consider booting to Safe Mode and using the
Add-Remove
Programs wizard to uninstall the recent Win Update, if it is
listed
in
the
item list.

You may begin considering the possible use of System Restore to
revert
to a
prior state.
Be sure to ask more about this before proceeding.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol

http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
After upgrading a friends PC using Windows Update ( File was
Internet
explorer service pack 1) the PC runs Scandisk and then hangs.
All
that's
visible on the screen is the mouse arrow.

Holding down Ctrl + Alt + Del, reveals that there are no
programmes
running.

Had ran an AV Scan prior to carrying out the upgrade, using
AVG
antivirus,
and no viruses detected. Spyware scans had identified some
spyware,
but
these
were removed, prior to carrying out the upgrade.
Booting into safe mode, has the same symptoms as described
above.
Short of
reformattingthe hard drive and reinstalling ME, is there any
way
around
this
problem ??

TIA








  #10  
Old May 23rd 05, 01:39 AM
Jack E Martinelli
external usenet poster
 
Posts: n/a
Default

mossgiel, our good friend, Mart, is well known to be far more clairvoyant
than this humble servant. In your case, I hope you have recovered your
machine and are happy. Even if so, I'm unclear as to what your situation is
or what you did.

Nevertheless, I concur with Mart that your unsuccessful attempt to use the
machine's first registry backups to restore is a lucky break for you. Had
it succeeded, all the programs installed after the first boot would now be a
mess. If such a registry replacement had been successful, your best option
would have been to attempt to run System Restore to revert to a far more
recent time, replacing this "first boot" registry, and some OS files.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"Mart" wrote in message
...
Probably, the original setup registry could have given you even more
problems - however, as you now imply that you are back in business then

good
luck and come back to visit the WinMe groups again.

Mart


"mossgiel" wrote in message
...
Hi Mart
Many thanks for your comments on this topic.
I did try to restore the registry on the PC by trying to restore it to
it's
original setup by replacing System.dat and classes.dat with the original
files that were created when Win ME was setup. Using "Attrib" and the
"REN"
commands appeared to work fine, but had problems copying the old files
into
the registry. I can only assume that I had got the "attrib" keys mixed

up
as
it wouldn't let me copy system.1st to System.dat!!

I have since tried to replicate this fault on one of my othermachines,

(P3
600 Mhz 256Mb of RAM) and surprise surprise the upgrade went without a
hitch
!!!!

Once agin thanks for your useful pointers on this topic, arms me with

the
neccessary information on what to do if this should happen again.

Once again thanks to Jack and Mart for their useful info

"Mart" wrote:

Jack, one other *possible* (final?) option to restore the registry, at
least - before mossgeil goes down the re-install route.

As System Restore isn't working, mossgeil *might* get away with using

the
scanreg /restore ploy, by trying to revert to the last 'good' registry
prior
to the problem happening, to see if that will bring things back again.

Although it is possible do this in Normal and Safe Mode, under the
circumstances, I would suggest he does it in Real Mode DOS, using his
WinMe
Startup (floppy) Disk.

Boot, with your Windows Startup (floppy) Disk and choose option 4)
Minimal
Boot.

At the A:\ prompt, type "scanreg /restore" (no quotes and note the

space
between the g and /) then press Enter.

Follow the screen prompts and when asked, select the LAST 'good' date
BEFORE
THE PROBLEM, continuing with the instructions.

Don't forget to remove the floppy disk BEFORE you tell the machine to
reboot.

Hopefully, that *may* get things working again - if not, then continue
with
Jack's re-install suggestions.

Mart


"Jack E Martinelli" wrote in message
...
Thank you for your prompt followup.

From your report, it appears that scandisk under DOS completed just
fine,
but the attempt to reboot to WinME Normal Mode failed at the early
hangup
you describe.
This suggests some file corruption of some registry or critical OS
files.
The usual fix would be to boot To Safe Mode and run SR to revert to a
known
good time. If Safe Mode will not load properly, then perhaps a use

of
the
command prompt tool might succeed.
MS KB Q279736 - "How to Start the System Restore Tool
From a Command Prompt"
http://support.microsoft.com/default.aspx?scid=kb;[LN];279736

Failing that, you are probably left only with an "in-place"
reinstallation,
http://winnoel.users.btopenworld.com/reinME.htm

or a "clean" installation,
http://www.aumha.org/win4/a/clean.htm

Or, better yet, the migration to XP SP2, since the hardware supports
it.
I don't doubt that your friend will be very happy.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
Hi Jack
Many thanks for your comments.

Scandisk ran fine from the start disk, and revealed no errors in
either
the
file system or the hard drive. Once the scan was complete, the

machine
just
hung again, with only the mouse pointer on the screen, no taskbar,

and
just a
plain grey background as opposed the the WinME theme that had
originally
been
on the computer. Totally baffled by this one.

The XP migration was done from DOS, and already included SP2 on the
disk,
so
that's one less download to worry about :-)

Once again many thanks for the pointers and tips



"Jack E Martinelli" wrote:

If the WinME system was still running, I would have you check to
confirm
that Statemgr.exe was checked in msconfig/Startup, to load at
startup,
and
that a process viewer reported that stmgr.exe was executing after
boot.
Statemgr runs at boot to load stmgr, which is needed to run SR and
SFP.

OTH, I am very happy that the migration to XP was succcessful and
so
easy.
Obviously, the hrdware supports XP, with which your friend will be
happy
and
far more secure. Be sure to upgrade to SP2, ASAP. Have the

friend
learn
about the many MS ng's supporting XP, where numerous experts stand
ready
to
aid.

BTW, what ensued during the attempts to run scandisk from a

floppy,
under
DOS? This should have succeeded.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol

http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in message
...
Hi Jack
Many thanks for replying to this issue

Had tried running scandisk from the boot disk to no avail :-(

When trying safe mode I experienced the same problems IE No
taskbar,
and
no
evidence of any programmes running. As regards using system
restore,
tried
to
use that to restore to 3 seperate restore points, and on each
occassion,
Windows told me that the system could not be restored. Totally
baffled
by
this one, it would appear that the download had been corrupted,
but
prior
to
re-booting the system did tell me that the update had been
successful.

On a more happier note, my friend decided to upgrade to
XP.................
and that upgrade has appeared to cure the problem

.................
albeit
a
few hours reinstalling software !!!

Many thanks for your help in this matter.
As always any comments are gratefully received :-)



"Jack E Martinelli" wrote:

Begin by restarting with the WinME EBD, aka, boot disk, and

then
run
scandisk on the C: partition.
When it completes, attempt to reboot to Normal Mode.

If you have no boot disk, obtain one using another computer

from

www.bootdisk.com
http://www.startdisk.com/

Be sure to obtain the DL file for Windows Millennium, and run

it
to
create
the bootable floppy.

If this fails, consider booting to Safe Mode and using the
Add-Remove
Programs wizard to uninstall the recent Win Update, if it is
listed
in
the
item list.

You may begin considering the possible use of System Restore

to
revert
to a
prior state.
Be sure to ask more about this before proceeding.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
In Memorium: Alex Nichol

http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"mossgiel" wrote in

message
...
After upgrading a friends PC using Windows Update ( File was
Internet
explorer service pack 1) the PC runs Scandisk and then

hangs.
All
that's
visible on the screen is the mouse arrow.

Holding down Ctrl + Alt + Del, reveals that there are no
programmes
running.

Had ran an AV Scan prior to carrying out the upgrade, using
AVG
antivirus,
and no viruses detected. Spyware scans had identified some
spyware,
but
these
were removed, prior to carrying out the upgrade.
Booting into safe mode, has the same symptoms as described
above.
Short of
reformattingthe hard drive and reinstalling ME, is there any
way
around
this
problem ??

TIA










 




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