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#1
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Start up error after upgrade
After upgrading a friends PC using Windows Update ( File was Internet
explorer service pack 1) the PC runs Scandisk and then hangs. All that's visible on the screen is the mouse arrow. Holding down Ctrl + Alt + Del, reveals that there are no programmes running. Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus, and no viruses detected. Spyware scans had identified some spyware, but these were removed, prior to carrying out the upgrade. Booting into safe mode, has the same symptoms as described above. Short of reformattingthe hard drive and reinstalling ME, is there any way around this problem ?? TIA |
#2
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Begin by restarting with the WinME EBD, aka, boot disk, and then run
scandisk on the C: partition. When it completes, attempt to reboot to Normal Mode. If you have no boot disk, obtain one using another computer from www.bootdisk.com http://www.startdisk.com/ Be sure to obtain the DL file for Windows Millennium, and run it to create the bootable floppy. If this fails, consider booting to Safe Mode and using the Add-Remove Programs wizard to uninstall the recent Win Update, if it is listed in the item list. You may begin considering the possible use of System Restore to revert to a prior state. Be sure to ask more about this before proceeding. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... After upgrading a friends PC using Windows Update ( File was Internet explorer service pack 1) the PC runs Scandisk and then hangs. All that's visible on the screen is the mouse arrow. Holding down Ctrl + Alt + Del, reveals that there are no programmes running. Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus, and no viruses detected. Spyware scans had identified some spyware, but these were removed, prior to carrying out the upgrade. Booting into safe mode, has the same symptoms as described above. Short of reformattingthe hard drive and reinstalling ME, is there any way around this problem ?? TIA |
#3
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Hi Jack
Many thanks for replying to this issue Had tried running scandisk from the boot disk to no avail :-( When trying safe mode I experienced the same problems IE No taskbar, and no evidence of any programmes running. As regards using system restore, tried to use that to restore to 3 seperate restore points, and on each occassion, Windows told me that the system could not be restored. Totally baffled by this one, it would appear that the download had been corrupted, but prior to re-booting the system did tell me that the update had been successful. On a more happier note, my friend decided to upgrade to XP................. and that upgrade has appeared to cure the problem ................ albeit a few hours reinstalling software !!! Many thanks for your help in this matter. As always any comments are gratefully received :-) "Jack E Martinelli" wrote: Begin by restarting with the WinME EBD, aka, boot disk, and then run scandisk on the C: partition. When it completes, attempt to reboot to Normal Mode. If you have no boot disk, obtain one using another computer from www.bootdisk.com http://www.startdisk.com/ Be sure to obtain the DL file for Windows Millennium, and run it to create the bootable floppy. If this fails, consider booting to Safe Mode and using the Add-Remove Programs wizard to uninstall the recent Win Update, if it is listed in the item list. You may begin considering the possible use of System Restore to revert to a prior state. Be sure to ask more about this before proceeding. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... After upgrading a friends PC using Windows Update ( File was Internet explorer service pack 1) the PC runs Scandisk and then hangs. All that's visible on the screen is the mouse arrow. Holding down Ctrl + Alt + Del, reveals that there are no programmes running. Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus, and no viruses detected. Spyware scans had identified some spyware, but these were removed, prior to carrying out the upgrade. Booting into safe mode, has the same symptoms as described above. Short of reformattingthe hard drive and reinstalling ME, is there any way around this problem ?? TIA |
#4
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If the WinME system was still running, I would have you check to confirm
that Statemgr.exe was checked in msconfig/Startup, to load at startup, and that a process viewer reported that stmgr.exe was executing after boot. Statemgr runs at boot to load stmgr, which is needed to run SR and SFP. OTH, I am very happy that the migration to XP was succcessful and so easy. Obviously, the hrdware supports XP, with which your friend will be happy and far more secure. Be sure to upgrade to SP2, ASAP. Have the friend learn about the many MS ng's supporting XP, where numerous experts stand ready to aid. BTW, what ensued during the attempts to run scandisk from a floppy, under DOS? This should have succeeded. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... Hi Jack Many thanks for replying to this issue Had tried running scandisk from the boot disk to no avail :-( When trying safe mode I experienced the same problems IE No taskbar, and no evidence of any programmes running. As regards using system restore, tried to use that to restore to 3 seperate restore points, and on each occassion, Windows told me that the system could not be restored. Totally baffled by this one, it would appear that the download had been corrupted, but prior to re-booting the system did tell me that the update had been successful. On a more happier note, my friend decided to upgrade to XP................. and that upgrade has appeared to cure the problem ................ albeit a few hours reinstalling software !!! Many thanks for your help in this matter. As always any comments are gratefully received :-) "Jack E Martinelli" wrote: Begin by restarting with the WinME EBD, aka, boot disk, and then run scandisk on the C: partition. When it completes, attempt to reboot to Normal Mode. If you have no boot disk, obtain one using another computer from www.bootdisk.com http://www.startdisk.com/ Be sure to obtain the DL file for Windows Millennium, and run it to create the bootable floppy. If this fails, consider booting to Safe Mode and using the Add-Remove Programs wizard to uninstall the recent Win Update, if it is listed in the item list. You may begin considering the possible use of System Restore to revert to a prior state. Be sure to ask more about this before proceeding. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... After upgrading a friends PC using Windows Update ( File was Internet explorer service pack 1) the PC runs Scandisk and then hangs. All that's visible on the screen is the mouse arrow. Holding down Ctrl + Alt + Del, reveals that there are no programmes running. Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus, and no viruses detected. Spyware scans had identified some spyware, but these were removed, prior to carrying out the upgrade. Booting into safe mode, has the same symptoms as described above. Short of reformattingthe hard drive and reinstalling ME, is there any way around this problem ?? TIA |
#5
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Hi Jack
Many thanks for your comments. Scandisk ran fine from the start disk, and revealed no errors in either the file system or the hard drive. Once the scan was complete, the machine just hung again, with only the mouse pointer on the screen, no taskbar, and just a plain grey background as opposed the the WinME theme that had originally been on the computer. Totally baffled by this one. The XP migration was done from DOS, and already included SP2 on the disk, so that's one less download to worry about :-) Once again many thanks forthe pointers and tips "Jack E Martinelli" wrote: If the WinME system was still running, I would have you check to confirm that Statemgr.exe was checked in msconfig/Startup, to load at startup, and that a process viewer reported that stmgr.exe was executing after boot. Statemgr runs at boot to load stmgr, which is needed to run SR and SFP. OTH, I am very happy that the migration to XP was succcessful and so easy. Obviously, the hrdware supports XP, with which your friend will be happy and far more secure. Be sure to upgrade to SP2, ASAP. Have the friend learn about the many MS ng's supporting XP, where numerous experts stand ready to aid. BTW, what ensued during the attempts to run scandisk from a floppy, under DOS? This should have succeeded. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... Hi Jack Many thanks for replying to this issue Had tried running scandisk from the boot disk to no avail :-( When trying safe mode I experienced the same problems IE No taskbar, and no evidence of any programmes running. As regards using system restore, tried to use that to restore to 3 seperate restore points, and on each occassion, Windows told me that the system could not be restored. Totally baffled by this one, it would appear that the download had been corrupted, but prior to re-booting the system did tell me that the update had been successful. On a more happier note, my friend decided to upgrade to XP................. and that upgrade has appeared to cure the problem ................ albeit a few hours reinstalling software !!! Many thanks for your help in this matter. As always any comments are gratefully received :-) "Jack E Martinelli" wrote: Begin by restarting with the WinME EBD, aka, boot disk, and then run scandisk on the C: partition. When it completes, attempt to reboot to Normal Mode. If you have no boot disk, obtain one using another computer from www.bootdisk.com http://www.startdisk.com/ Be sure to obtain the DL file for Windows Millennium, and run it to create the bootable floppy. If this fails, consider booting to Safe Mode and using the Add-Remove Programs wizard to uninstall the recent Win Update, if it is listed in the item list. You may begin considering the possible use of System Restore to revert to a prior state. Be sure to ask more about this before proceeding. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... After upgrading a friends PC using Windows Update ( File was Internet explorer service pack 1) the PC runs Scandisk and then hangs. All that's visible on the screen is the mouse arrow. Holding down Ctrl + Alt + Del, reveals that there are no programmes running. Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus, and no viruses detected. Spyware scans had identified some spyware, but these were removed, prior to carrying out the upgrade. Booting into safe mode, has the same symptoms as described above. Short of reformattingthe hard drive and reinstalling ME, is there any way around this problem ?? TIA |
#6
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Thank you for your prompt followup.
From your report, it appears that scandisk under DOS completed just fine, but the attempt to reboot to WinME Normal Mode failed at the early hangup you describe. This suggests some file corruption of some registry or critical OS files. The usual fix would be to boot To Safe Mode and run SR to revert to a known good time. If Safe Mode will not load properly, then perhaps a use of the command prompt tool might succeed. MS KB Q279736 - "How to Start the System Restore Tool From a Command Prompt" http://support.microsoft.com/default.aspx?scid=kb;[LN];279736 Failing that, you are probably left only with an "in-place" reinstallation, http://winnoel.users.btopenworld.com/reinME.htm or a "clean" installation, http://www.aumha.org/win4/a/clean.htm Or, better yet, the migration to XP SP2, since the hardware supports it. I don't doubt that your friend will be very happy. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... Hi Jack Many thanks for your comments. Scandisk ran fine from the start disk, and revealed no errors in either the file system or the hard drive. Once the scan was complete, the machine just hung again, with only the mouse pointer on the screen, no taskbar, and just a plain grey background as opposed the the WinME theme that had originally been on the computer. Totally baffled by this one. The XP migration was done from DOS, and already included SP2 on the disk, so that's one less download to worry about :-) Once again many thanks for the pointers and tips "Jack E Martinelli" wrote: If the WinME system was still running, I would have you check to confirm that Statemgr.exe was checked in msconfig/Startup, to load at startup, and that a process viewer reported that stmgr.exe was executing after boot. Statemgr runs at boot to load stmgr, which is needed to run SR and SFP. OTH, I am very happy that the migration to XP was succcessful and so easy. Obviously, the hrdware supports XP, with which your friend will be happy and far more secure. Be sure to upgrade to SP2, ASAP. Have the friend learn about the many MS ng's supporting XP, where numerous experts stand ready to aid. BTW, what ensued during the attempts to run scandisk from a floppy, under DOS? This should have succeeded. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... Hi Jack Many thanks for replying to this issue Had tried running scandisk from the boot disk to no avail :-( When trying safe mode I experienced the same problems IE No taskbar, and no evidence of any programmes running. As regards using system restore, tried to use that to restore to 3 seperate restore points, and on each occassion, Windows told me that the system could not be restored. Totally baffled by this one, it would appear that the download had been corrupted, but prior to re-booting the system did tell me that the update had been successful. On a more happier note, my friend decided to upgrade to XP................. and that upgrade has appeared to cure the problem ................ albeit a few hours reinstalling software !!! Many thanks for your help in this matter. As always any comments are gratefully received :-) "Jack E Martinelli" wrote: Begin by restarting with the WinME EBD, aka, boot disk, and then run scandisk on the C: partition. When it completes, attempt to reboot to Normal Mode. If you have no boot disk, obtain one using another computer from www.bootdisk.com http://www.startdisk.com/ Be sure to obtain the DL file for Windows Millennium, and run it to create the bootable floppy. If this fails, consider booting to Safe Mode and using the Add-Remove Programs wizard to uninstall the recent Win Update, if it is listed in the item list. You may begin considering the possible use of System Restore to revert to a prior state. Be sure to ask more about this before proceeding. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... After upgrading a friends PC using Windows Update ( File was Internet explorer service pack 1) the PC runs Scandisk and then hangs. All that's visible on the screen is the mouse arrow. Holding down Ctrl + Alt + Del, reveals that there are no programmes running. Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus, and no viruses detected. Spyware scans had identified some spyware, but these were removed, prior to carrying out the upgrade. Booting into safe mode, has the same symptoms as described above. Short of reformattingthe hard drive and reinstalling ME, is there any way around this problem ?? TIA |
#7
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Jack, one other *possible* (final?) option to restore the registry, at
least - before mossgeil goes down the re-install route. As System Restore isn't working, mossgeil *might* get away with using the scanreg /restore ploy, by trying to revert to the last 'good' registry prior to the problem happening, to see if that will bring things back again. Although it is possible do this in Normal and Safe Mode, under the circumstances, I would suggest he does it in Real Mode DOS, using his WinMe Startup (floppy) Disk. Boot, with your Windows Startup (floppy) Disk and choose option 4) Minimal Boot. At the A:\ prompt, type "scanreg /restore" (no quotes and note the space between the g and /) then press Enter. Follow the screen prompts and when asked, select the LAST 'good' date BEFORE THE PROBLEM, continuing with the instructions. Don't forget to remove the floppy disk BEFORE you tell the machine to reboot. Hopefully, that *may* get things working again - if not, then continue with Jack's re-install suggestions. Mart "Jack E Martinelli" wrote in message ... Thank you for your prompt followup. From your report, it appears that scandisk under DOS completed just fine, but the attempt to reboot to WinME Normal Mode failed at the early hangup you describe. This suggests some file corruption of some registry or critical OS files. The usual fix would be to boot To Safe Mode and run SR to revert to a known good time. If Safe Mode will not load properly, then perhaps a use of the command prompt tool might succeed. MS KB Q279736 - "How to Start the System Restore Tool From a Command Prompt" http://support.microsoft.com/default.aspx?scid=kb;[LN];279736 Failing that, you are probably left only with an "in-place" reinstallation, http://winnoel.users.btopenworld.com/reinME.htm or a "clean" installation, http://www.aumha.org/win4/a/clean.htm Or, better yet, the migration to XP SP2, since the hardware supports it. I don't doubt that your friend will be very happy. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... Hi Jack Many thanks for your comments. Scandisk ran fine from the start disk, and revealed no errors in either the file system or the hard drive. Once the scan was complete, the machine just hung again, with only the mouse pointer on the screen, no taskbar, and just a plain grey background as opposed the the WinME theme that had originally been on the computer. Totally baffled by this one. The XP migration was done from DOS, and already included SP2 on the disk, so that's one less download to worry about :-) Once again many thanks for the pointers and tips "Jack E Martinelli" wrote: If the WinME system was still running, I would have you check to confirm that Statemgr.exe was checked in msconfig/Startup, to load at startup, and that a process viewer reported that stmgr.exe was executing after boot. Statemgr runs at boot to load stmgr, which is needed to run SR and SFP. OTH, I am very happy that the migration to XP was succcessful and so easy. Obviously, the hrdware supports XP, with which your friend will be happy and far more secure. Be sure to upgrade to SP2, ASAP. Have the friend learn about the many MS ng's supporting XP, where numerous experts stand ready to aid. BTW, what ensued during the attempts to run scandisk from a floppy, under DOS? This should have succeeded. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... Hi Jack Many thanks for replying to this issue Had tried running scandisk from the boot disk to no avail :-( When trying safe mode I experienced the same problems IE No taskbar, and no evidence of any programmes running. As regards using system restore, tried to use that to restore to 3 seperate restore points, and on each occassion, Windows told me that the system could not be restored. Totally baffled by this one, it would appear that the download had been corrupted, but prior to re-booting the system did tell me that the update had been successful. On a more happier note, my friend decided to upgrade to XP................. and that upgrade has appeared to cure the problem ................ albeit a few hours reinstalling software !!! Many thanks for your help in this matter. As always any comments are gratefully received :-) "Jack E Martinelli" wrote: Begin by restarting with the WinME EBD, aka, boot disk, and then run scandisk on the C: partition. When it completes, attempt to reboot to Normal Mode. If you have no boot disk, obtain one using another computer from www.bootdisk.com http://www.startdisk.com/ Be sure to obtain the DL file for Windows Millennium, and run it to create the bootable floppy. If this fails, consider booting to Safe Mode and using the Add-Remove Programs wizard to uninstall the recent Win Update, if it is listed in the item list. You may begin considering the possible use of System Restore to revert to a prior state. Be sure to ask more about this before proceeding. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... After upgrading a friends PC using Windows Update ( File was Internet explorer service pack 1) the PC runs Scandisk and then hangs. All that's visible on the screen is the mouse arrow. Holding down Ctrl + Alt + Del, reveals that there are no programmes running. Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus, and no viruses detected. Spyware scans had identified some spyware, but these were removed, prior to carrying out the upgrade. Booting into safe mode, has the same symptoms as described above. Short of reformattingthe hard drive and reinstalling ME, is there any way around this problem ?? TIA |
#8
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Hi Mart
Many thanks for your comments on this topic. I did try to restore the registry on the PC by trying to restore it to it's original setup by replacing System.dat and classes.dat with the original files that were created when Win ME was setup. Using "Attrib" and the "REN" commands appeared to work fine, but had problems copying the old files into the registry. I can only assume that I had got the "attrib" keys mixed up as it wouldn't let me copy system.1st to System.dat!! I have since tried to replicate this fault on one of my othermachines, (P3 600 Mhz 256Mb of RAM) and surprise surprise the upgrade went without a hitch !!!! Once agin thanks for your useful pointers on this topic, arms me with the neccessary information on what to do if this should happen again. Once again thanks to Jack and Mart for their useful info "Mart" wrote: Jack, one other *possible* (final?) option to restore the registry, at least - before mossgeil goes down the re-install route. As System Restore isn't working, mossgeil *might* get away with using the scanreg /restore ploy, by trying to revert to the last 'good' registry prior to the problem happening, to see if that will bring things back again. Although it is possible do this in Normal and Safe Mode, under the circumstances, I would suggest he does it in Real Mode DOS, using his WinMe Startup (floppy) Disk. Boot, with your Windows Startup (floppy) Disk and choose option 4) Minimal Boot. At the A:\ prompt, type "scanreg /restore" (no quotes and note the space between the g and /) then press Enter. Follow the screen prompts and when asked, select the LAST 'good' date BEFORE THE PROBLEM, continuing with the instructions. Don't forget to remove the floppy disk BEFORE you tell the machine to reboot. Hopefully, that *may* get things working again - if not, then continue with Jack's re-install suggestions. Mart "Jack E Martinelli" wrote in message ... Thank you for your prompt followup. From your report, it appears that scandisk under DOS completed just fine, but the attempt to reboot to WinME Normal Mode failed at the early hangup you describe. This suggests some file corruption of some registry or critical OS files. The usual fix would be to boot To Safe Mode and run SR to revert to a known good time. If Safe Mode will not load properly, then perhaps a use of the command prompt tool might succeed. MS KB Q279736 - "How to Start the System Restore Tool From a Command Prompt" http://support.microsoft.com/default.aspx?scid=kb;[LN];279736 Failing that, you are probably left only with an "in-place" reinstallation, http://winnoel.users.btopenworld.com/reinME.htm or a "clean" installation, http://www.aumha.org/win4/a/clean.htm Or, better yet, the migration to XP SP2, since the hardware supports it. I don't doubt that your friend will be very happy. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... Hi Jack Many thanks for your comments. Scandisk ran fine from the start disk, and revealed no errors in either the file system or the hard drive. Once the scan was complete, the machine just hung again, with only the mouse pointer on the screen, no taskbar, and just a plain grey background as opposed the the WinME theme that had originally been on the computer. Totally baffled by this one. The XP migration was done from DOS, and already included SP2 on the disk, so that's one less download to worry about :-) Once again many thanks for the pointers and tips "Jack E Martinelli" wrote: If the WinME system was still running, I would have you check to confirm that Statemgr.exe was checked in msconfig/Startup, to load at startup, and that a process viewer reported that stmgr.exe was executing after boot. Statemgr runs at boot to load stmgr, which is needed to run SR and SFP. OTH, I am very happy that the migration to XP was succcessful and so easy. Obviously, the hrdware supports XP, with which your friend will be happy and far more secure. Be sure to upgrade to SP2, ASAP. Have the friend learn about the many MS ng's supporting XP, where numerous experts stand ready to aid. BTW, what ensued during the attempts to run scandisk from a floppy, under DOS? This should have succeeded. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... Hi Jack Many thanks for replying to this issue Had tried running scandisk from the boot disk to no avail :-( When trying safe mode I experienced the same problems IE No taskbar, and no evidence of any programmes running. As regards using system restore, tried to use that to restore to 3 seperate restore points, and on each occassion, Windows told me that the system could not be restored. Totally baffled by this one, it would appear that the download had been corrupted, but prior to re-booting the system did tell me that the update had been successful. On a more happier note, my friend decided to upgrade to XP................. and that upgrade has appeared to cure the problem ................ albeit a few hours reinstalling software !!! Many thanks for your help in this matter. As always any comments are gratefully received :-) "Jack E Martinelli" wrote: Begin by restarting with the WinME EBD, aka, boot disk, and then run scandisk on the C: partition. When it completes, attempt to reboot to Normal Mode. If you have no boot disk, obtain one using another computer from www.bootdisk.com http://www.startdisk.com/ Be sure to obtain the DL file for Windows Millennium, and run it to create the bootable floppy. If this fails, consider booting to Safe Mode and using the Add-Remove Programs wizard to uninstall the recent Win Update, if it is listed in the item list. You may begin considering the possible use of System Restore to revert to a prior state. Be sure to ask more about this before proceeding. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... After upgrading a friends PC using Windows Update ( File was Internet explorer service pack 1) the PC runs Scandisk and then hangs. All that's visible on the screen is the mouse arrow. Holding down Ctrl + Alt + Del, reveals that there are no programmes running. Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus, and no viruses detected. Spyware scans had identified some spyware, but these were removed, prior to carrying out the upgrade. Booting into safe mode, has the same symptoms as described above. Short of reformattingthe hard drive and reinstalling ME, is there any way around this problem ?? TIA |
#9
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Probably, the original setup registry could have given you even more
problems - however, as you now imply that you are back in business then good luck and come back to visit the WinMe groups again. Mart "mossgiel" wrote in message ... Hi Mart Many thanks for your comments on this topic. I did try to restore the registry on the PC by trying to restore it to it's original setup by replacing System.dat and classes.dat with the original files that were created when Win ME was setup. Using "Attrib" and the "REN" commands appeared to work fine, but had problems copying the old files into the registry. I can only assume that I had got the "attrib" keys mixed up as it wouldn't let me copy system.1st to System.dat!! I have since tried to replicate this fault on one of my othermachines, (P3 600 Mhz 256Mb of RAM) and surprise surprise the upgrade went without a hitch !!!! Once agin thanks for your useful pointers on this topic, arms me with the neccessary information on what to do if this should happen again. Once again thanks to Jack and Mart for their useful info "Mart" wrote: Jack, one other *possible* (final?) option to restore the registry, at least - before mossgeil goes down the re-install route. As System Restore isn't working, mossgeil *might* get away with using the scanreg /restore ploy, by trying to revert to the last 'good' registry prior to the problem happening, to see if that will bring things back again. Although it is possible do this in Normal and Safe Mode, under the circumstances, I would suggest he does it in Real Mode DOS, using his WinMe Startup (floppy) Disk. Boot, with your Windows Startup (floppy) Disk and choose option 4) Minimal Boot. At the A:\ prompt, type "scanreg /restore" (no quotes and note the space between the g and /) then press Enter. Follow the screen prompts and when asked, select the LAST 'good' date BEFORE THE PROBLEM, continuing with the instructions. Don't forget to remove the floppy disk BEFORE you tell the machine to reboot. Hopefully, that *may* get things working again - if not, then continue with Jack's re-install suggestions. Mart "Jack E Martinelli" wrote in message ... Thank you for your prompt followup. From your report, it appears that scandisk under DOS completed just fine, but the attempt to reboot to WinME Normal Mode failed at the early hangup you describe. This suggests some file corruption of some registry or critical OS files. The usual fix would be to boot To Safe Mode and run SR to revert to a known good time. If Safe Mode will not load properly, then perhaps a use of the command prompt tool might succeed. MS KB Q279736 - "How to Start the System Restore Tool From a Command Prompt" http://support.microsoft.com/default.aspx?scid=kb;[LN];279736 Failing that, you are probably left only with an "in-place" reinstallation, http://winnoel.users.btopenworld.com/reinME.htm or a "clean" installation, http://www.aumha.org/win4/a/clean.htm Or, better yet, the migration to XP SP2, since the hardware supports it. I don't doubt that your friend will be very happy. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... Hi Jack Many thanks for your comments. Scandisk ran fine from the start disk, and revealed no errors in either the file system or the hard drive. Once the scan was complete, the machine just hung again, with only the mouse pointer on the screen, no taskbar, and just a plain grey background as opposed the the WinME theme that had originally been on the computer. Totally baffled by this one. The XP migration was done from DOS, and already included SP2 on the disk, so that's one less download to worry about :-) Once again many thanks for the pointers and tips "Jack E Martinelli" wrote: If the WinME system was still running, I would have you check to confirm that Statemgr.exe was checked in msconfig/Startup, to load at startup, and that a process viewer reported that stmgr.exe was executing after boot. Statemgr runs at boot to load stmgr, which is needed to run SR and SFP. OTH, I am very happy that the migration to XP was succcessful and so easy. Obviously, the hrdware supports XP, with which your friend will be happy and far more secure. Be sure to upgrade to SP2, ASAP. Have the friend learn about the many MS ng's supporting XP, where numerous experts stand ready to aid. BTW, what ensued during the attempts to run scandisk from a floppy, under DOS? This should have succeeded. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... Hi Jack Many thanks for replying to this issue Had tried running scandisk from the boot disk to no avail :-( When trying safe mode I experienced the same problems IE No taskbar, and no evidence of any programmes running. As regards using system restore, tried to use that to restore to 3 seperate restore points, and on each occassion, Windows told me that the system could not be restored. Totally baffled by this one, it would appear that the download had been corrupted, but prior to re-booting the system did tell me that the update had been successful. On a more happier note, my friend decided to upgrade to XP................. and that upgrade has appeared to cure the problem ................ albeit a few hours reinstalling software !!! Many thanks for your help in this matter. As always any comments are gratefully received :-) "Jack E Martinelli" wrote: Begin by restarting with the WinME EBD, aka, boot disk, and then run scandisk on the C: partition. When it completes, attempt to reboot to Normal Mode. If you have no boot disk, obtain one using another computer from www.bootdisk.com http://www.startdisk.com/ Be sure to obtain the DL file for Windows Millennium, and run it to create the bootable floppy. If this fails, consider booting to Safe Mode and using the Add-Remove Programs wizard to uninstall the recent Win Update, if it is listed in the item list. You may begin considering the possible use of System Restore to revert to a prior state. Be sure to ask more about this before proceeding. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... After upgrading a friends PC using Windows Update ( File was Internet explorer service pack 1) the PC runs Scandisk and then hangs. All that's visible on the screen is the mouse arrow. Holding down Ctrl + Alt + Del, reveals that there are no programmes running. Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus, and no viruses detected. Spyware scans had identified some spyware, but these were removed, prior to carrying out the upgrade. Booting into safe mode, has the same symptoms as described above. Short of reformattingthe hard drive and reinstalling ME, is there any way around this problem ?? TIA |
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mossgiel, our good friend, Mart, is well known to be far more clairvoyant
than this humble servant. In your case, I hope you have recovered your machine and are happy. Even if so, I'm unclear as to what your situation is or what you did. Nevertheless, I concur with Mart that your unsuccessful attempt to use the machine's first registry backups to restore is a lucky break for you. Had it succeeded, all the programs installed after the first boot would now be a mess. If such a registry replacement had been successful, your best option would have been to attempt to run System Restore to revert to a far more recent time, replacing this "first boot" registry, and some OS files. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "Mart" wrote in message ... Probably, the original setup registry could have given you even more problems - however, as you now imply that you are back in business then good luck and come back to visit the WinMe groups again. Mart "mossgiel" wrote in message ... Hi Mart Many thanks for your comments on this topic. I did try to restore the registry on the PC by trying to restore it to it's original setup by replacing System.dat and classes.dat with the original files that were created when Win ME was setup. Using "Attrib" and the "REN" commands appeared to work fine, but had problems copying the old files into the registry. I can only assume that I had got the "attrib" keys mixed up as it wouldn't let me copy system.1st to System.dat!! I have since tried to replicate this fault on one of my othermachines, (P3 600 Mhz 256Mb of RAM) and surprise surprise the upgrade went without a hitch !!!! Once agin thanks for your useful pointers on this topic, arms me with the neccessary information on what to do if this should happen again. Once again thanks to Jack and Mart for their useful info "Mart" wrote: Jack, one other *possible* (final?) option to restore the registry, at least - before mossgeil goes down the re-install route. As System Restore isn't working, mossgeil *might* get away with using the scanreg /restore ploy, by trying to revert to the last 'good' registry prior to the problem happening, to see if that will bring things back again. Although it is possible do this in Normal and Safe Mode, under the circumstances, I would suggest he does it in Real Mode DOS, using his WinMe Startup (floppy) Disk. Boot, with your Windows Startup (floppy) Disk and choose option 4) Minimal Boot. At the A:\ prompt, type "scanreg /restore" (no quotes and note the space between the g and /) then press Enter. Follow the screen prompts and when asked, select the LAST 'good' date BEFORE THE PROBLEM, continuing with the instructions. Don't forget to remove the floppy disk BEFORE you tell the machine to reboot. Hopefully, that *may* get things working again - if not, then continue with Jack's re-install suggestions. Mart "Jack E Martinelli" wrote in message ... Thank you for your prompt followup. From your report, it appears that scandisk under DOS completed just fine, but the attempt to reboot to WinME Normal Mode failed at the early hangup you describe. This suggests some file corruption of some registry or critical OS files. The usual fix would be to boot To Safe Mode and run SR to revert to a known good time. If Safe Mode will not load properly, then perhaps a use of the command prompt tool might succeed. MS KB Q279736 - "How to Start the System Restore Tool From a Command Prompt" http://support.microsoft.com/default.aspx?scid=kb;[LN];279736 Failing that, you are probably left only with an "in-place" reinstallation, http://winnoel.users.btopenworld.com/reinME.htm or a "clean" installation, http://www.aumha.org/win4/a/clean.htm Or, better yet, the migration to XP SP2, since the hardware supports it. I don't doubt that your friend will be very happy. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... Hi Jack Many thanks for your comments. Scandisk ran fine from the start disk, and revealed no errors in either the file system or the hard drive. Once the scan was complete, the machine just hung again, with only the mouse pointer on the screen, no taskbar, and just a plain grey background as opposed the the WinME theme that had originally been on the computer. Totally baffled by this one. The XP migration was done from DOS, and already included SP2 on the disk, so that's one less download to worry about :-) Once again many thanks for the pointers and tips "Jack E Martinelli" wrote: If the WinME system was still running, I would have you check to confirm that Statemgr.exe was checked in msconfig/Startup, to load at startup, and that a process viewer reported that stmgr.exe was executing after boot. Statemgr runs at boot to load stmgr, which is needed to run SR and SFP. OTH, I am very happy that the migration to XP was succcessful and so easy. Obviously, the hrdware supports XP, with which your friend will be happy and far more secure. Be sure to upgrade to SP2, ASAP. Have the friend learn about the many MS ng's supporting XP, where numerous experts stand ready to aid. BTW, what ensued during the attempts to run scandisk from a floppy, under DOS? This should have succeeded. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... Hi Jack Many thanks for replying to this issue Had tried running scandisk from the boot disk to no avail :-( When trying safe mode I experienced the same problems IE No taskbar, and no evidence of any programmes running. As regards using system restore, tried to use that to restore to 3 seperate restore points, and on each occassion, Windows told me that the system could not be restored. Totally baffled by this one, it would appear that the download had been corrupted, but prior to re-booting the system did tell me that the update had been successful. On a more happier note, my friend decided to upgrade to XP................. and that upgrade has appeared to cure the problem ................. albeit a few hours reinstalling software !!! Many thanks for your help in this matter. As always any comments are gratefully received :-) "Jack E Martinelli" wrote: Begin by restarting with the WinME EBD, aka, boot disk, and then run scandisk on the C: partition. When it completes, attempt to reboot to Normal Mode. If you have no boot disk, obtain one using another computer from www.bootdisk.com http://www.startdisk.com/ Be sure to obtain the DL file for Windows Millennium, and run it to create the bootable floppy. If this fails, consider booting to Safe Mode and using the Add-Remove Programs wizard to uninstall the recent Win Update, if it is listed in the item list. You may begin considering the possible use of System Restore to revert to a prior state. Be sure to ask more about this before proceeding. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm In Memorium: Alex Nichol http://www.microsoft.com/windowsxp/e...ts/nichol.mspx Your cooperation is very appreciated. ------ "mossgiel" wrote in message ... After upgrading a friends PC using Windows Update ( File was Internet explorer service pack 1) the PC runs Scandisk and then hangs. All that's visible on the screen is the mouse arrow. Holding down Ctrl + Alt + Del, reveals that there are no programmes running. Had ran an AV Scan prior to carrying out the upgrade, using AVG antivirus, and no viruses detected. Spyware scans had identified some spyware, but these were removed, prior to carrying out the upgrade. Booting into safe mode, has the same symptoms as described above. Short of reformattingthe hard drive and reinstalling ME, is there any way around this problem ?? TIA |
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