Unable to get updates after reinstalling Win98SE

Hi,

I had to reinstall Win98SE about 2 months ago, as it had become very
unstable. Works fine now except for Microsoft Update facility. I
still get notified that 'Crtical Updates' are available, but when I try
to access them I get the message

"Thank you for your interest in Windows Update.
Windows Update is the online extension of Windows that helps you get
the most out of your computer.
You must be running a Microsoft Windows operating system in order to
use Windows Update."

There is nothing to clik onto to take me further.

I even get this message when I try to log onto the Updates home page.
I THINK I got some intial update access after my reinstalling, but
certainly can't do it now.

Can anyone help?

regards, David

Go to the Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/
and click the entry titled "When attempting to access the Windows Update Web site
you receive the following message: Thank You -- you must be running a Microsoft
windows operating system in order to use windows update"

It states, in part:
Please delete the following registry key. Be sure to export this key to a safe
location first.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Internet Settings\User
Agent\Post Platform

--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"DavidF" wrote in message
oups.com...
Hi,

I had to reinstall Win98SE about 2 months ago, as it had become very
unstable. Works fine now except for Microsoft Update facility. I
still get notified that 'Crtical Updates' are available, but when I try
to access them I get the message

"Thank you for your interest in Windows Update.
Windows Update is the online extension of Windows that helps you get
the most out of your computer.
You must be running a Microsoft Windows operating system in order to
use Windows Update."

There is nothing to clik onto to take me further.

I even get this message when I try to log onto the Updates home page.
I THINK I got some intial update access after my reinstalling, but
certainly can't do it now.

Can anyone help?

regards, David

First, try disabling your firewall before going to Windows Update. Of
course, be very careful: No other application which might access the
internet should be open when doing so.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

glee wrote:
Go to the Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/
and click the entry titled "When attempting to access the Windows Update
Web site you receive the following message: Thank You -- you must be
running a Microsoft windows operating system in order to use windows
update"

It states, in part:
Please delete the following registry key. Be sure to export this key to a
safe location first.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Internet
Settings\User Agent\Post Platform


"DavidF" wrote in message
oups.com...
Hi,

I had to reinstall Win98SE about 2 months ago, as it had become very
unstable. Works fine now except for Microsoft Update facility. I
still get notified that 'Crtical Updates' are available, but when I try
to access them I get the message

"Thank you for your interest in Windows Update.
Windows Update is the online extension of Windows that helps you get
the most out of your computer.
You must be running a Microsoft Windows operating system in order to
use Windows Update."

There is nothing to clik onto to take me further.

I even get this message when I try to log onto the Updates home page.
I THINK I got some intial update access after my reinstalling, but
certainly can't do it now.

Can anyone help?

regards, David

Thanks. I (temporarily) disabled my firewall (Norton Internet Security
2003) and, sure enough, wass able to access Windows Update. Great!

Interestingly, the microsoft update troubleshooter, suggested by 'glee'
says problem is applicable to Win 2000 and Win XP, and also that it can
occur when third party and WinXP firewalls are both enabled. No
reference to Win98 at all!

I'm nervous about playing with registry. Can I delete the registry key
as suggested by 'glee' and still run Norton? This presumably would be
a permanent solution to my problem, rather than having to disable
Norton temporarily each time? Also, could the problem (which I didn't
have before Win98 reinstall, be due to setting too high a security
level within Norton, which I also had to reinstall?

Again, thanks to both of you for help.

Cheers, David Fuller

Export the key to a .reg file, from regedit, before you delete the key. If deleting
doesn't help, or hinders Norton, merge the exported file back into the registry.

The WU troubleshooter seems to be gearing towards current operating systems. You
will see less and less pertaining to Win9x there, as they simply do not test things
on that platform anymore.

You may be able to use the firewall configuration to set WU as a site which is
excluded from protection by the firewall.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm
http://www.microsoft.com/communities...t/default.mspx


"DavidF" wrote in message
oups.com...
Thanks. I (temporarily) disabled my firewall (Norton Internet Security
2003) and, sure enough, wass able to access Windows Update. Great!

Interestingly, the microsoft update troubleshooter, suggested by 'glee'
says problem is applicable to Win 2000 and Win XP, and also that it can
occur when third party and WinXP firewalls are both enabled. No
reference to Win98 at all!

I'm nervous about playing with registry. Can I delete the registry key
as suggested by 'glee' and still run Norton? This presumably would be
a permanent solution to my problem, rather than having to disable
Norton temporarily each time? Also, could the problem (which I didn't
have before Win98 reinstall, be due to setting too high a security
level within Norton, which I also had to reinstall?

Again, thanks to both of you for help.

Cheers, David Fuller

Thanks again. I'll give it a whirl.

DavidF

Visualise Whirled Peas

"DavidF" wrote in message
oups.com...
Thanks again. I'll give it a whirl.

DavidF

om

glee wrote:
Visualise Whirled Peas

"DavidF" wrote in message
oups.com...
Thanks again. I'll give it a whirl.

DavidF

Actually, with whirled peas, I think it would be "Yum"

"PA Bear" wrote in message
...
om

glee wrote:
Visualise Whirled Peas

"DavidF" wrote in message
oups.com...
Thanks again. I'll give it a whirl.

DavidF

I suppose that's what you put in your burritos, then, whirled peas, that
you cook on your floppy drive? That could be dangerous, I still say, if
you swallow a diskette by mistake! (But I'm sure you MVPs are quite
experienced at it, you & Bear & Brian A.)


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"glee" wrote in message
...
| Actually, with whirled peas, I think it would be "Yum"
|
| "PA Bear" wrote in message
| ...
| om
|
| glee wrote:
| Visualise Whirled Peas
|
| "DavidF" wrote in message
| oups.com...
| Thanks again. I'll give it a whirl.
|
| DavidF
|