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  #1  
Old August 30th 05, 01:23 AM
wojopo18
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Default Screen Resolution

My dear brother was trying to do something on my fathers computer. He's new
to computers at age 79 and I only have limited knowledge of systems problems.
The current setting is now 16 color and a resolution of 640 by 480. I've
followed the trouble shoot instructions and nothing seems to fix the problem.
The Hardware Accelerator is set to "None", etc. How can I rectify the
problem. Also since my brothers intervention I am getting error messages at
start up, ie "Kb891711 has caused an error in MMSYSTEM.DLL" and while I'm
going crazy trying to reset everything I'm getting other DLL error type
messages. "Helpctr has caused an error in KERNEL32.DLL" and "Rundll32 has
caused an error in MMSYSTEM.DLL".

I've been unable to do a restart check point from a previous version as
there are no previous checkpoints since my brother "fixed" my fathers
computer.

Please Help, Thank you all.
  #2  
Old August 30th 05, 06:56 AM
Noel Paton
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Posts: n/a
Default

Reboot to Safe Mode
Open Device Manager
Remove ALL Display Adapters
Remove ALL Monitors
Reboot to Normal Mode - Windows will reinstall the required drivers -
hopefully curing that problem.

Look here for help with Help
http://www.btinternet.com/~winnoel/HSfails.htm

it does look rather as if mmsystem.dll may be the source of the problems -
what is the version number of the file? - and if you do a Search for it,
where do you find copies? - are they all the same version??




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"wojopo18" wrote in message
...
My dear brother was trying to do something on my fathers computer. He's
new
to computers at age 79 and I only have limited knowledge of systems
problems.
The current setting is now 16 color and a resolution of 640 by 480. I've
followed the trouble shoot instructions and nothing seems to fix the
problem.
The Hardware Accelerator is set to "None", etc. How can I rectify the
problem. Also since my brothers intervention I am getting error messages
at
start up, ie "Kb891711 has caused an error in MMSYSTEM.DLL" and while I'm
going crazy trying to reset everything I'm getting other DLL error type
messages. "Helpctr has caused an error in KERNEL32.DLL" and "Rundll32 has
caused an error in MMSYSTEM.DLL".

I've been unable to do a restart check point from a previous version as
there are no previous checkpoints since my brother "fixed" my fathers
computer.

Please Help, Thank you all.



 




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