PowerManagement, PCIcommunications device, Scanner, Modem

OK, here's the drill. You remove items from Device Manager in Safe Mode,
you restart into Normal Mode and either let them reinstall automatically
or Skip the installation and install using the drivers installation
program, or in the case of Modem, you specifically install that using
Add Modem in Modems applet in Control Panel. You do *not* install
drivers while in Safe Mode.

"Advanced Power Management" = APM So, if that device is still having
problems, remove it in Safe Mode, restart and let Windows reinstall
automatically.

The evidence suggests that the problem with the modem is the Port. So,
in Safe Mode Device Manager, remove the modem, and the Modem Enumerator.
(Don't ask me what that is, I don't know. It's just a part of some types
of modem setups. Perhaps its what creates a virtual port for the modem,
like COM 3, which is mapped to COM 1.) Now, ALSO remove ALL ports. LPT,
COM, whatever. While you're at it, remove the Mouse, also, since it
relies on a Com port, too.

Remember, remove stuff in Safe Mode, install stuff in Normal Mode.
Believe me, it's usually better to remove too much stuff than to not
remove enough. The only thing that will sometimes cause headaches is if
you simply remove the Video Adapter. Instead, while in Safe Mode, you
want to change the adapter to Standard VGA (just tuck that tidbit into
the back of your mind for later reference--it doesn't seem to be
involved in your current problems.)

Don't worry about the RAM right now, or the heat, if you're not still
getting BSODs. If you *are* still getting BSODs, then you may as well
stop worrying about anything else until you test the RAM. Bad RAM or
otherwise problematic RAM can cause a lot of the errors you are
seeing--drivers installations not going according to plan, etc. As for
the modem's drivers, just use the ones you have--you do have drivers
that came with the system, right?

Last thought: While it used to be the case that you often had to
manually configure things like the modem and interrupts, it is almost
always the case in Windows 98 that the automatic installation is the
best way to do things. The trick is to make sure you back out
(uninstall) far enough so that the train of installations is done in
proper order. It was my bad that I neglected to mention removing the
ports when I previously recommended removing the modem. It was an
obvious procedure that I overlooked. Sorry about that. The fact is, if
you are certain that the RAM is OK, you can go into Safe Mode Device
Manager, change the Video to Standard VGA, and then remove *everything*
else and let Windows reinstall. Might even be a good idea in your case,
since Setup obviously hiccupped a couple of times during hardware
detection and installation. But I'd try the partial replacement methods
suggested above, first.

--
Gary S. Terhune
MS MVP Shell/User

"jane" wrote in message
...
You still having 40+ weather? Did you ever pull and reseat the RAM?
Did
you ever run the RAM diagnostics that Robear, I believe it was,
suggested?

Did you do as I suggested and Remove the problem devices in Safe
Mode,
then restart and reinstall?

Don't worry about the "Real-Mode Compatibility" message in Safe
Mode,
only if it shows up in Normal Mode. Safe Mode is *always* in
Real-Mode
Compatibility, that's why it's Safe. No Virtual Mode drivers are
loaded.

--
Gary S. Terhune
MS MVP Shell/User

Hello Gary,
I think we are one post behind each other, but as I said to Jeff, I
will
answer
you both now that I have just come home (yet again) from Pamela's.
I will try and do it in order, so if you follow your post and my
1,2,3's....... etc.

1)No, weather has been around 30 - 35 last couple of days, she has
air-cond
too.
(I have no air cond and mine seems fine)
No, I havent pulled the Ram out and re-seated it, I guess at that
stage I
was still
trying to just install windows, but you are right, I should have.
(please
dont berate me,
I am so tired and I've never ever done any of this before)
I dont know how to run RAM diagnostics, I think I better go and
check
Robears post
on how to do. (but not now, if I dont feed the little
people.......................!!!!!)


2)Yes, I have just come back from her house after doing all you said,
no joy
at all.

Here is what has happened in the last 2 hours. (As per instructions in
your
last post, and
after I reached her house to do them)

1)I shut down the computer.
2)Reached around and pulled out the usb connector for the scanner
3)Re-booted and went to bios
4)Found APM in Power Management; it was disabled so I Enabled it. All
others were disabled.
5)Exit bios.
6)Computer re-started, I went directly to Safe Mode
7)I took out anything relating to Modems & the Parent, especially the
Enumerator .(someone tell me
what that means?)
8)Couldnt find anything in Device Manager that looked remotely like
APM/ACPI, but did find 'advanced power management
support. On highlighting it I found it had the 2 drivers I mentioned
earlier.
9)I went to the PCI Modem Enumerator and it had this to say::::::;
" The NTKERN.VXD,CONFIGMG.VXD Device Loader(s) for this Device
could NOT
load the Device Driver.
10)I installed the Modem. I gave it every known factor that was on the
CD
that the computer shop gave me.
I even made a folder and copied everything there and aimed the
installer
there.
In the end, it just said this::::; "Modem failed to respond, make
sure it
is on. If it is Internal Modem, VERIFY the INTERUPT
for the Port is Properly Set.
11)I tried to find out all I could about the PORT. (meanwhile, 2hours
had
passed and I knew my family were hungry.....boy, was I in trouble)
Dialogue box I found looked sort of like this:::::
PORT INFO
PORT COM2
INTERUPT 3
ADDRESS 2F8
UART NS 1655OAN

Soft56 DATA FAX VOICE SPEAKERPHONE CARP.

I just remembered something else from Safe Mode..........I think it
may be
important but I dont understand.. here goes:::
While I was in Device Manager, I clicked on the + next to Modem then
highlighted Soft56 Data etc etc.........and
instantly got a Dialogue box saying "CANNOT READ PORT NAME FROM
REGISTRY". It then took me to the
properties for the Soft56 etc etc of which had many many tabs.......

Thats it guys....
Next time I want to play computer I think I'll wait for the next
century
where Manually doing anything doesnt exist.
I am so so so tired from looking at screens and transfering
information back
and forth.

Thank you to all yet again.

regards Jane

"Gary S. Terhune" wrote in message
...
OK, here's the drill. You remove items from Device Manager in Safe Mode,
you restart into Normal Mode and either let them reinstall automatically
or Skip the installation and install using the drivers installation
program, or in the case of Modem, you specifically install that using
Add Modem in Modems applet in Control Panel. You do *not* install
drivers while in Safe Mode.

"Advanced Power Management" = APM So, if that device is still having
problems, remove it in Safe Mode, restart and let Windows reinstall
automatically.

The evidence suggests that the problem with the modem is the Port. So,
in Safe Mode Device Manager, remove the modem, and the Modem Enumerator.
(Don't ask me what that is, I don't know. It's just a part of some types
of modem setups. Perhaps its what creates a virtual port for the modem,
like COM 3, which is mapped to COM 1.) Now, ALSO remove ALL ports. LPT,
COM, whatever. While you're at it, remove the Mouse, also, since it
relies on a Com port, too.

Remember, remove stuff in Safe Mode, install stuff in Normal Mode.
Believe me, it's usually better to remove too much stuff than to not
remove enough. The only thing that will sometimes cause headaches is if
you simply remove the Video Adapter. Instead, while in Safe Mode, you
want to change the adapter to Standard VGA (just tuck that tidbit into
the back of your mind for later reference--it doesn't seem to be
involved in your current problems.)

Don't worry about the RAM right now, or the heat, if you're not still
getting BSODs. If you *are* still getting BSODs, then you may as well
stop worrying about anything else until you test the RAM. Bad RAM or
otherwise problematic RAM can cause a lot of the errors you are
seeing--drivers installations not going according to plan, etc. As for
the modem's drivers, just use the ones you have--you do have drivers
that came with the system, right?

Last thought: While it used to be the case that you often had to
manually configure things like the modem and interrupts, it is almost
always the case in Windows 98 that the automatic installation is the
best way to do things. The trick is to make sure you back out
(uninstall) far enough so that the train of installations is done in
proper order. It was my bad that I neglected to mention removing the
ports when I previously recommended removing the modem. It was an
obvious procedure that I overlooked. Sorry about that. The fact is, if
you are certain that the RAM is OK, you can go into Safe Mode Device
Manager, change the Video to Standard VGA, and then remove *everything*
else and let Windows reinstall. Might even be a good idea in your case,
since Setup obviously hiccupped a couple of times during hardware
detection and installation. But I'd try the partial replacement methods
suggested above, first.

--
Gary S. Terhune
MS MVP Shell/User

"jane" wrote in message
...
You still having 40+ weather? Did you ever pull and reseat the RAM?
Did
you ever run the RAM diagnostics that Robear, I believe it was,
suggested?

Did you do as I suggested and Remove the problem devices in Safe
Mode,
then restart and reinstall?

Don't worry about the "Real-Mode Compatibility" message in Safe
Mode,
only if it shows up in Normal Mode. Safe Mode is *always* in
Real-Mode
Compatibility, that's why it's Safe. No Virtual Mode drivers are
loaded.

--
Gary S. Terhune
MS MVP Shell/User

Hello Gary,
I think we are one post behind each other, but as I said to Jeff, I
will
answer
you both now that I have just come home (yet again) from Pamela's.
I will try and do it in order, so if you follow your post and my
1,2,3's....... etc.

1)No, weather has been around 30 - 35 last couple of days, she has
air-cond
too.
(I have no air cond and mine seems fine)
No, I havent pulled the Ram out and re-seated it, I guess at that
stage I
was still
trying to just install windows, but you are right, I should have.
(please
dont berate me,
I am so tired and I've never ever done any of this before)
I dont know how to run RAM diagnostics, I think I better go and
check
Robears post
on how to do. (but not now, if I dont feed the little
people.......................!!!!!)


2)Yes, I have just come back from her house after doing all you said,
no joy
at all.

Here is what has happened in the last 2 hours. (As per instructions in
your
last post, and
after I reached her house to do them)

1)I shut down the computer.
2)Reached around and pulled out the usb connector for the scanner
3)Re-booted and went to bios
4)Found APM in Power Management; it was disabled so I Enabled it. All
others were disabled.
5)Exit bios.
6)Computer re-started, I went directly to Safe Mode
7)I took out anything relating to Modems & the Parent, especially the
Enumerator .(someone tell me
what that means?)
8)Couldnt find anything in Device Manager that looked remotely like
APM/ACPI, but did find 'advanced power management
support. On highlighting it I found it had the 2 drivers I mentioned
earlier.
9)I went to the PCI Modem Enumerator and it had this to say::::::;
" The NTKERN.VXD,CONFIGMG.VXD Device Loader(s) for this Device
could NOT
load the Device Driver.
10)I installed the Modem. I gave it every known factor that was on the
CD
that the computer shop gave me.
I even made a folder and copied everything there and aimed the
installer
there.
In the end, it just said this::::; "Modem failed to respond, make
sure it
is on. If it is Internal Modem, VERIFY the INTERUPT
for the Port is Properly Set.
11)I tried to find out all I could about the PORT. (meanwhile, 2hours
had
passed and I knew my family were hungry.....boy, was I in trouble)
Dialogue box I found looked sort of like this:::::
PORT INFO
PORT COM2
INTERUPT 3
ADDRESS 2F8
UART NS 1655OAN

Soft56 DATA FAX VOICE SPEAKERPHONE CARP.

I just remembered something else from Safe Mode..........I think it
may be
important but I dont understand.. here goes:::
While I was in Device Manager, I clicked on the + next to Modem then
highlighted Soft56 Data etc etc.........and
instantly got a Dialogue box saying "CANNOT READ PORT NAME FROM
REGISTRY". It then took me to the
properties for the Soft56 etc etc of which had many many tabs.......

Thats it guys....
Next time I want to play computer I think I'll wait for the next
century
where Manually doing anything doesnt exist.
I am so so so tired from looking at screens and transfering
information back
and forth.

Thank you to all yet again.

regards Jane




Gary /Jane I may have missed it ..but I didn't see a mention of having the
proper mainboard driver disk (has caused me many similar headaches)

Gary /Jane I may have missed it ..but I didn't see a mention of having
the
proper mainboard driver disk (has caused me many similar headaches)



Hello Haggis,
Please dont tell me there is something else.
Gary, if you are reading this; late last night I lost the flaming server
and had to re-set the whole groups list, guess it just isnt my week.
I have read recent posts this morning and will try to scurry off a bit
later for a try at the latest suggestions.

regards Jane

Hello again,
I am just about to leave.
I have done a search for Robear's post as someone suggested in
regard to doing a Diagnostic on Ram.
I sent the Find Value Dates to 'before today but after November', but it
turned up nothing. (plus I had to reset list last night)
Could anyone tell me how to go about Diagnosing the Ram?

Back soon

regards Jane

Maybe it wasn't Pa Bear. Maybe it was Glen Ventura

DocMemory
www.simmtester.com
MemTest86

http://www.memtest86.com/ (Suggest you might want to try the ISO version
if you have a CD Burner.)
Windows Memory Tester

Windows Memory Diagnostic
http://oca.microsoft.com/en/windiag.asp

--
Gary S. Terhune
MS MVP Shell/User

"jane" wrote in message
...
Hello again,
I am just about to leave.
I have done a search for Robear's post as someone suggested in
regard to doing a Diagnostic on Ram.
I sent the Find Value Dates to 'before today but after November', but
it
turned up nothing. (plus I had to reset list last night)
Could anyone tell me how to go about Diagnosing the Ram?

Back soon

regards Jane

....because it wasn't Robear who gave you those links, it was me, in your earlier
thread. I don't think Robear even participated in that thread).

Again:
DocMemory
http://www.simmtester.com/page/produ...c/download.asp

MemTest86+:
http://www.memtest.org/

Windows Memory Tester
http://oca.microsoft.com/en/windiag.asp

Instructions for creating a bootable floppy with the diags should be on the web page
for each of the utilities.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"jane" wrote in message
...
Hello again,
I am just about to leave.
I have done a search for Robear's post as someone suggested in
regard to doing a Diagnostic on Ram.
I sent the Find Value Dates to 'before today but after November', but it
turned up nothing. (plus I had to reset list last night)
Could anyone tell me how to go about Diagnosing the Ram?

Back soon

regards Jane

That was my fault, Glen. Or rather, that was my faulty memory, s. I
previously asked Jane a list of questions, including whether she had
tested the RAM as per the list that I *thought* had perhaps been posted
by Robear.

--
Gary S. Terhune
MS MVP Shell/User

"glee" wrote in message
...
...because it wasn't Robear who gave you those links, it was me, in
your earlier
thread. I don't think Robear even participated in that thread).

Again:
DocMemory
http://www.simmtester.com/page/produ...c/download.asp

MemTest86+:
http://www.memtest.org/

Windows Memory Tester
http://oca.microsoft.com/en/windiag.asp

Instructions for creating a bootable floppy with the diags should be
on the web page
for each of the utilities.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"jane" wrote in message
...
Hello again,
I am just about to leave.
I have done a search for Robear's post as someone suggested in
regard to doing a Diagnostic on Ram.
I sent the Find Value Dates to 'before today but after November',
but it
turned up nothing. (plus I had to reset list last night)
Could anyone tell me how to go about Diagnosing the Ram?

Back soon

regards Jane

Hello all,
Home at last.
I have just checked out the sites that glee kindly gave (thanks glee)
and have realised that pam would need to be on the net.

Heres the latest in the saga:::
I did all you said gary but unfortunately things werent going well.
But first I took the cover off and removed the Ram, talked to it
for a while then put it back.
So, I joyfully Formatted C:\ and reinstalled Win98. (without a hitch
this time either, I used the method you and glee suggested again, except I
had no mouse though.)
I retrieved the mouse by changing Disable to Enable in the bios under USB
Functions.

Now the sad part, the errors are still there.
I made a point of not putting anything on the computer after installing 98.
Naturally though, my first port of call was to install the modem of
which the process seemed to sail through. It accepted all the drivers
it was offered.
Afterward I went straight to device manager and found that the same
devices had yellow circles and !!marks. On investigating further they
all said the same as before.
I brought up a Dos Box and typed in 'hwinfo /ui' and used the view tab to
show devices with problems, sure enough it brought up
the obvious ones. they are as follows:::::
PCI Multi Media Audio Device code=28 (0x1c)
"" Communication Device """ """
"" Canon Printer (but that just means its not installed, right?)

So, where to from here?
More to the point, why is it doing this now after a fresh install, it
recognised the modem just fine before, it was about the only problem her
computer didnt have.
I feel bad about it because I have taken away her ability to mail her
friends and mother and plus she cant use the internet in general.

Thanks guys

regards Jane

" Again:
DocMemory
http://www.simmtester.com/page/produ...c/download.asp

MemTest86+:
http://www.memtest.org/

Windows Memory Tester
http://oca.microsoft.com/en/windiag.asp

Instructions for creating a bootable floppy with the diags should be on
the web page
for each of the utilities.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


Hello Glee,
I have downloaded all that I think may be necessary for checking the Ram.
I have it all on a floppy and will try it on her computer tomorrow; wish I
knew what I was looking for though, I am doing all of this
solo.
Do I bring a result/report back here?

regards Jane

Hello (can I say hi instead, I feel like an outsider)

I mentioned a friend in Whyalla before and a problem he had,
just wondering if you can help him with a quickie.
He wants to know if he can remove service pack2 from his xp system, it seems
to perhaps be the cause of his Hewlett Packard
problem.
If he can do it, how?
(I have searched groups on this server and on my own isp's but there
doesnt seem to be much regarding xp).

Thanks guys

regards Jane