PowerManagement, PCIcommunications device, Scanner, Modem

Hello to all,
These are the immediate problems I have after installing Win98 via
copying files to a folder from dos and running setup from there.
(so far so good)

Primarily I am trying to get the modem to work so I can get on the net and
do all the updates, especially Outlook & IE.
After installing the appropiate driver(s) for the modem I get an "error 630,
either the modem cant see the comp or the comp cant see the modem.
I played with it for hours searching and searching, I even rang up Pams isp.
They ran through everything possible but said I am on my own.
In Device Manager, I have !!marks next to these three items:

1)Power Management Support Properties
2)PCI communications device
3)Flatbed Scanner.

In the first one (and after highlighting it and going to properties) it
states "this device is either not present, not working properly, or does not
have all the drivers installed, (code 10))
The second states "The drivers for this device are not intalled (code28). To
reinstal the drivers hit 'reinstal'.
(I jotted all this down yesterday and havent tried reinstalling yet as I had
spent far too much time there already)
The third is similar to the second.

Since doing the whole Instal thing, I have had the Blue Screen a couple of
times with Exceptional Error come up.

Lastly, I made ONE change in the bios before I did the instal, it was to do
with USB support, it was set to 'disabled' and I set it to 'enable' as it
seemed odd. This was my very first re-setting of things in the bios except
for 'which device to boot from first, rom or floppy or ide.
The question here is, when a computer gets Fdisked, does the bios change in
any way? Is it necessary to go in and 'fiddle' with it at that
stage?
One other thing I noticed was the ability to 'set bios to defaults', and
another one saying something similar, should I do this? I dont have
a booklet for hers and it is a bit scary.

That is about it, I going there right now for an hour as I have the house to
myself, I will try and get other details while I am there plus do the
"reinstal driver' thing to see what happens.

Many thanks.

regards Jane

oh, from memory the IRQ's never said anything about a conflict while i was
in properties within the device area, but then again I cant truely remember.

Right at dinner time! Just gonna have to wait, Jane, bg.

--
Gary S. Terhune
MS MVP Shell/User

"jane" wrote in message
...
Hello to all,
These are the immediate problems I have after installing Win98 via
copying files to a folder from dos and running setup from there.
(so far so good)

Primarily I am trying to get the modem to work so I can get on the net
and
do all the updates, especially Outlook & IE.
After installing the appropiate driver(s) for the modem I get an
"error 630,
either the modem cant see the comp or the comp cant see the modem.
I played with it for hours searching and searching, I even rang up
Pams isp.
They ran through everything possible but said I am on my own.
In Device Manager, I have !!marks next to these three items:

1)Power Management Support Properties
2)PCI communications device
3)Flatbed Scanner.

In the first one (and after highlighting it and going to properties)
it
states "this device is either not present, not working properly, or
does not
have all the drivers installed, (code 10))
The second states "The drivers for this device are not intalled
(code28). To
reinstal the drivers hit 'reinstal'.
(I jotted all this down yesterday and havent tried reinstalling yet as
I had
spent far too much time there already)
The third is similar to the second.

Since doing the whole Instal thing, I have had the Blue Screen a
couple of
times with Exceptional Error come up.

Lastly, I made ONE change in the bios before I did the instal, it was
to do
with USB support, it was set to 'disabled' and I set it to 'enable' as
it
seemed odd. This was my very first re-setting of things in the bios
except
for 'which device to boot from first, rom or floppy or ide.
The question here is, when a computer gets Fdisked, does the bios
change in
any way? Is it necessary to go in and 'fiddle' with it at that
stage?
One other thing I noticed was the ability to 'set bios to defaults',
and
another one saying something similar, should I do this? I dont have
a booklet for hers and it is a bit scary.

That is about it, I going there right now for an hour as I have the
house to
myself, I will try and get other details while I am there plus do the
"reinstal driver' thing to see what happens.

Many thanks.

regards Jane

oh, from memory the IRQ's never said anything about a conflict while i
was
in properties within the device area, but then again I cant truely
remember.

Power management support doesn't matter for now, and the scanner can be
ignored (in fact, you would be better to unplug it until you are ready to
tackle it on its own). The PCI communications device might be the modem.

You shouldn't be getting blue screen errors, so I suspect there's still a
lingering hardware problem.

What make/model is the modem and how does it connect (serial port, USB or
plug-in card?) Does the installation procedure run OK, and what does it
tell you about what it found and installed? For instance, does it mention
the serial port where it finds the modem?

The change you made for USB might be important. Sometimes USB requires an
interrupt that a serial port also uses, so the serial port is disabled when
USB is enabled. If this is the port the modem uses, that would explain why
it isn't found.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"jane" wrote in message
...
Hello to all,
These are the immediate problems I have after installing Win98 via
copying files to a folder from dos and running setup from there.
(so far so good)

Primarily I am trying to get the modem to work so I can get on the net and
do all the updates, especially Outlook & IE.
After installing the appropiate driver(s) for the modem I get an "error
630,
either the modem cant see the comp or the comp cant see the modem.
I played with it for hours searching and searching, I even rang up Pams
isp.
They ran through everything possible but said I am on my own.
In Device Manager, I have !!marks next to these three items:

1)Power Management Support Properties
2)PCI communications device
3)Flatbed Scanner.

In the first one (and after highlighting it and going to properties) it
states "this device is either not present, not working properly, or does
not
have all the drivers installed, (code 10))
The second states "The drivers for this device are not intalled (code28).
To
reinstal the drivers hit 'reinstal'.
(I jotted all this down yesterday and havent tried reinstalling yet as I
had
spent far too much time there already)
The third is similar to the second.

Since doing the whole Instal thing, I have had the Blue Screen a couple of
times with Exceptional Error come up.

Lastly, I made ONE change in the bios before I did the instal, it was to
do
with USB support, it was set to 'disabled' and I set it to 'enable' as it
seemed odd. This was my very first re-setting of things in the bios
except
for 'which device to boot from first, rom or floppy or ide.
The question here is, when a computer gets Fdisked, does the bios change
in
any way? Is it necessary to go in and 'fiddle' with it at that
stage?
One other thing I noticed was the ability to 'set bios to defaults', and
another one saying something similar, should I do this? I dont have
a booklet for hers and it is a bit scary.

That is about it, I going there right now for an hour as I have the house
to
myself, I will try and get other details while I am there plus do the
"reinstal driver' thing to see what happens.

Many thanks.

regards Jane

oh, from memory the IRQ's never said anything about a conflict while i was
in properties within the device area, but then again I cant truely
remember.

First thing I'd do, Jane, is I'd shut down and disconnect the scanner.
Then, at startup, go directly into BIOS and check to make sure that APM
or ACPI is enabled, usually in a Power Management section. But DISable
anything else in that section--timers, wake-on-LAN, etc. You don't want
BIOS controlling APM features, you want Windows to do that. By the by,
DO NOT reset BIOS to Defaults. It was likely tweaked the way it is on
purpose, and changing any of those settings without good reason is never
a good idea.

When you exit BIOS, it should restart. Go immediately into Safe Mode. GO
into Device Manager in Safe Mode and remove ALL of the suspect devices
and their parent devices, if any (modem *and* modem enumerator, Scanner
*and* SCSI emulation for the scanner, etc.) Plus whatever the APM/ACPI
device is called on that system. Then restart and let Windows reinstall
the APM. (It won't usually install modems automatically, and the scanner
is disconnected, right?)

If you are prompted to find the drivers for the modem, Skip that
installation. Then find the *right* drivers for that modem, and install
it using whatever is offered as an installer. Can't tell you what that
is without knowing *exactly* what modem it is. After getting AM and
modem functioning properly (and you may have to download the drivers for
the modem using your own machine and transferring via floppy or CD,),
*then* worry about the scanner. Most scanner installations suggest that
you run the installer *before* shutting down and then connecting the
scanner.

Test the modem after installing by going to Modems applet in Control
Panel, and choosing the installed modem, then clicking on More
Information. It should run a series of tests and pronounce itself OK or
not. There are other ways to test. But the modem is only part of the
story when connecting to the internet. You also have to set up Dial-Up
Networking properly. Best thing to do is to go into Network applet in
Control Panel and Remove everything. Restart the system, then go back
and add:

Adaptor--Dial-up Networking
Client--Microsoft Family Logon
Protocol--TCP/IP

Then set up the Dial-up Networking connectoid according to the ISP's
instructions. Before connecting, though, go into the connectoid's
properties and check the Server tab. It should *only* have Compression
and TCP/IP enabled. (Which usually means you have to UNcheck "Logon to
Network".)

Any other advice on devices would necessitate your providing the exact
make & model of the device.

As for USB support in BIOS, that usually refers to whether you want BIOS
to provide support for USB devices like keyboard and mouse when Windows
isn't loaded. Look carefully at that item when you're in BIOS. What does
it say, *exactly*? If the system doesn't have a USB keyboard or mouse,
it might be better to leave it disabled, since that uses resources that
other devices might want to use.

As for FDISK affecting BIOS--no, that doesn't happen. Only thing that
affects BIOS, usually, is manually changing settings or resetting to
defaults, or when the battery goes dead and it resets to defaults
automatically. There is at least one exception, though--is this a Compaq
computer? If so, and it's an older model, there is some weirdness where
many "BIOS functions" are actually on the HD. But in this case, I doubt
you would have been able to successfully install the system anyway
except by using the Compaq restore CDs. Yes, there are utilities that
can be run from the HD that will flash the BIOS or even affect some
changes in settings, but this is not normal in a normal system.

--
Gary S. Terhune
MS MVP Shell/User

"jane" wrote in message
...
Hello to all,
These are the immediate problems I have after installing Win98 via
copying files to a folder from dos and running setup from there.
(so far so good)

Primarily I am trying to get the modem to work so I can get on the net
and
do all the updates, especially Outlook & IE.
After installing the appropiate driver(s) for the modem I get an
"error 630,
either the modem cant see the comp or the comp cant see the modem.
I played with it for hours searching and searching, I even rang up
Pams isp.
They ran through everything possible but said I am on my own.
In Device Manager, I have !!marks next to these three items:

1)Power Management Support Properties
2)PCI communications device
3)Flatbed Scanner.

In the first one (and after highlighting it and going to properties)
it
states "this device is either not present, not working properly, or
does not
have all the drivers installed, (code 10))
The second states "The drivers for this device are not intalled
(code28). To
reinstal the drivers hit 'reinstal'.
(I jotted all this down yesterday and havent tried reinstalling yet as
I had
spent far too much time there already)
The third is similar to the second.

Since doing the whole Instal thing, I have had the Blue Screen a
couple of
times with Exceptional Error come up.

Lastly, I made ONE change in the bios before I did the instal, it was
to do
with USB support, it was set to 'disabled' and I set it to 'enable' as
it
seemed odd. This was my very first re-setting of things in the bios
except
for 'which device to boot from first, rom or floppy or ide.
The question here is, when a computer gets Fdisked, does the bios
change in
any way? Is it necessary to go in and 'fiddle' with it at that
stage?
One other thing I noticed was the ability to 'set bios to defaults',
and
another one saying something similar, should I do this? I dont have
a booklet for hers and it is a bit scary.

That is about it, I going there right now for an hour as I have the
house to
myself, I will try and get other details while I am there plus do the
"reinstal driver' thing to see what happens.

Many thanks.

regards Jane

oh, from memory the IRQ's never said anything about a conflict while i
was
in properties within the device area, but then again I cant truely
remember.

Hello to all (again, boy am I on a merry-go-round. I post my post, THEN go
to her house, then come back to read replies; Cant wait to get modem then I
can post while at her computer)

Okay, here is an update and it isnt good at all.
(first, I want you to know I've read all the replies so far, but now I am
seated at my computer After returning from pams house.)

1)Many many Blue screens. Some just shut down the computer. When I re-boot,
It sometimes starts-up straight into Explorer or Control Panel. (There is no
warm-boot switch on hers either)


2)Have re-installed an re-installed again the many drivers it keeps asking
for in regard to Power Management.
After all the updates (of which it says were succesfull) it STILL keeps
asking for more. It says 'device either not working, not present or its not
installed.
The devices it has a: C:\windows\system\VPOWERD.VXD &
C:\windows\system\POWER.DRV

3)Have installed and reinstalled the drivers for Modem, it is a nightmare
(oh, it was PCI enumerator in device manager that had !!marks next to
it).
(the modem is internal. It is a conexant HSFI. numbers on chip are ;::
cx11252-11 plus 0403Y1AM. )
I managed to get a burnt CD off of the computer guy with the Drivers on it,
and he said it is a 'Discovery S6K.
He wasnt able to assist with anything else though.
After doing the reinstalls I still get Error 630, The Computer is not
Receiving a Response from the Modem.
I already did some of the things you mentioned in your reply gary:::: here
are a few::::;
3a)I went to 'Modem' in C/panel, then Diagnostics, then highlighted COM2
(the one its using) and clicked on
"more info". At this point a very small dialogue box appeared saying "port
already open".
3b)Yesterday I did come home and try looking for the drivers for her modem
on the internet, I couldnt find them
as I too didnt have the correct information. It was only after I went
to her computer shop that I was given a
copy on CD of the drivers. In regard to your question about 'pointing
the wizard in the direction of the drivers',
I copied them all into a folder I made and aimed it there. I think there
are about 6 or 7 under 'properties' for the modem
now......... and its still not happy.

Let me think, what else can I tell you.
While I am thinking, I will make you all laugh. I have a fully funtional
computer, but no printer; she has no functioning computer
but owns a printer. Each time I go back and forth, I have to jot things down
or commit them to memory. I have the internet, but
she doesnt. Boy oh boy.! After this, I am going to bring her printer back
so I can have the instructions in front of me.

Okay, I guess the next thing for me to do is go back to her house and check
all the settings in bios you mentioned gary; Disconnect
the ones that shouldnt be connected and Enable the ones that should. I will
do all you mentioned everywhere.
I will un-plug anything that is plugged in that is a peripheral.
I have loaded so much stuff back on her computer too, right down to kids
games.
oh, I jotted down the name of her bios too, (mine is an Award) it is
American Megatrends, just in case that helps.

Just remembered something else.
I Did go into Safe Mode this afternoon, and I took a look around Device
Manager, it was an eye-opener to say the least.
I didnt know it wouldnt show much info, but that is what it said.
One special thing I found was this::::::;;;
***In one of the areas it had some info about the Drives. Drives A,
C, & D all had this relating to them::
" Drive A using MSdos compatibility mode file system"
" Drive C "" "" "" "" ""
" Drive D "" "" "" ""

I went to Help while there and it stated that it was a Problem!! It came up
with half an A4 page of information about the whole
situation; it left me for dead.

Thats it.
Apart from Reinstalling Win98 again, I just cannot grasp why all these
things are happening.
I honestly believed that the OS would install itself clean with all the
information it needed to
work correctly. (not including installing drivers for goodies that get
loaded as Extras etc)

will be 4 hours til I can get back to you all, but I will be home here for
another hour.

regards Jane

Everything that's happening points to hardware problems. I suspect that a
good diagnostic run is going to throw up consistent errors, probably in RAM.
For instance:
http://directory.google.com/Top/Comp...e/Diagnostics/
--
Jeff Richards
MS MVP (Windows - Shell/User)
"jane" wrote in message
...
Hello to all (again, boy am I on a merry-go-round. I post my post, THEN go
to her house, then come back to read replies; Cant wait to get modem then
I
can post while at her computer)

Okay, here is an update and it isnt good at all.
(first, I want you to know I've read all the replies so far, but now I am
seated at my computer After returning from pams house.)

1)Many many Blue screens. Some just shut down the computer. When I
re-boot,
It sometimes starts-up straight into Explorer or Control Panel. (There is
no
warm-boot switch on hers either)


2)Have re-installed an re-installed again the many drivers it keeps asking
for in regard to Power Management.
After all the updates (of which it says were succesfull) it STILL keeps
asking for more. It says 'device either not working, not present or its
not
installed.
The devices it has a: C:\windows\system\VPOWERD.VXD &
C:\windows\system\POWER.DRV

3)Have installed and reinstalled the drivers for Modem, it is a nightmare
(oh, it was PCI enumerator in device manager that had !!marks next to
it).
(the modem is internal. It is a conexant HSFI. numbers on chip are ;::
cx11252-11 plus 0403Y1AM. )
I managed to get a burnt CD off of the computer guy with the Drivers on
it,
and he said it is a 'Discovery S6K.
He wasnt able to assist with anything else though.
After doing the reinstalls I still get Error 630, The Computer is not
Receiving a Response from the Modem.
I already did some of the things you mentioned in your reply gary::::
here
are a few::::;
3a)I went to 'Modem' in C/panel, then Diagnostics, then highlighted COM2
(the one its using) and clicked on
"more info". At this point a very small dialogue box appeared saying "port
already open".
3b)Yesterday I did come home and try looking for the drivers for her modem
on the internet, I couldnt find them
as I too didnt have the correct information. It was only after I went
to her computer shop that I was given a
copy on CD of the drivers. In regard to your question about 'pointing
the wizard in the direction of the drivers',
I copied them all into a folder I made and aimed it there. I think
there
are about 6 or 7 under 'properties' for the modem
now......... and its still not happy.

Let me think, what else can I tell you.
While I am thinking, I will make you all laugh. I have a fully funtional
computer, but no printer; she has no functioning computer
but owns a printer. Each time I go back and forth, I have to jot things
down
or commit them to memory. I have the internet, but
she doesnt. Boy oh boy.! After this, I am going to bring her printer
back
so I can have the instructions in front of me.

Okay, I guess the next thing for me to do is go back to her house and
check
all the settings in bios you mentioned gary; Disconnect
the ones that shouldnt be connected and Enable the ones that should. I
will
do all you mentioned everywhere.
I will un-plug anything that is plugged in that is a peripheral.
I have loaded so much stuff back on her computer too, right down to kids
games.
oh, I jotted down the name of her bios too, (mine is an Award) it is
American Megatrends, just in case that helps.

Just remembered something else.
I Did go into Safe Mode this afternoon, and I took a look around Device
Manager, it was an eye-opener to say the least.
I didnt know it wouldnt show much info, but that is what it said.
One special thing I found was this::::::;;;
***In one of the areas it had some info about the Drives. Drives A,
C, & D all had this relating to them::
" Drive A using MSdos compatibility mode file system"
" Drive C "" "" "" "" ""
" Drive D "" "" "" ""

I went to Help while there and it stated that it was a Problem!! It came
up
with half an A4 page of information about the whole
situation; it left me for dead.

Thats it.
Apart from Reinstalling Win98 again, I just cannot grasp why all these
things are happening.
I honestly believed that the OS would install itself clean with all the
information it needed to
work correctly. (not including installing drivers for goodies that get
loaded as Extras etc)

will be 4 hours til I can get back to you all, but I will be home here for
another hour.

regards Jane

You still having 40+ weather? Did you ever pull and reseat the RAM? Did
you ever run the RAM diagnostics that Robear, I believe it was,
suggested?

Did you do as I suggested and Remove the problem devices in Safe Mode,
then restart and reinstall?

Don't worry about the "Real-Mode Compatibility" message in Safe Mode,
only if it shows up in Normal Mode. Safe Mode is *always* in Real-Mode
Compatibility, that's why it's Safe. No Virtual Mode drivers are loaded.

--
Gary S. Terhune
MS MVP Shell/User

"jane" wrote in message
...
Hello to all (again, boy am I on a merry-go-round. I post my post,
THEN go
to her house, then come back to read replies; Cant wait to get modem
then I
can post while at her computer)

Okay, here is an update and it isnt good at all.
(first, I want you to know I've read all the replies so far, but now I
am
seated at my computer After returning from pams house.)

1)Many many Blue screens. Some just shut down the computer. When I
re-boot,
It sometimes starts-up straight into Explorer or Control Panel. (There
is no
warm-boot switch on hers either)


2)Have re-installed an re-installed again the many drivers it keeps
asking
for in regard to Power Management.
After all the updates (of which it says were succesfull) it STILL
keeps
asking for more. It says 'device either not working, not present or
its not
installed.
The devices it has a: C:\windows\system\VPOWERD.VXD &
C:\windows\system\POWER.DRV

3)Have installed and reinstalled the drivers for Modem, it is a
nightmare
(oh, it was PCI enumerator in device manager that had !!marks next
to
it).
(the modem is internal. It is a conexant HSFI. numbers on chip are
;::
cx11252-11 plus 0403Y1AM. )
I managed to get a burnt CD off of the computer guy with the Drivers
on it,
and he said it is a 'Discovery S6K.
He wasnt able to assist with anything else though.
After doing the reinstalls I still get Error 630, The Computer is not
Receiving a Response from the Modem.
I already did some of the things you mentioned in your reply gary::::
here
are a few::::;
3a)I went to 'Modem' in C/panel, then Diagnostics, then highlighted
COM2
(the one its using) and clicked on
"more info". At this point a very small dialogue box appeared saying
"port
already open".
3b)Yesterday I did come home and try looking for the drivers for her
modem
on the internet, I couldnt find them
as I too didnt have the correct information. It was only after I
went
to her computer shop that I was given a
copy on CD of the drivers. In regard to your question about
'pointing
the wizard in the direction of the drivers',
I copied them all into a folder I made and aimed it there. I think
there
are about 6 or 7 under 'properties' for the modem
now......... and its still not happy.

Let me think, what else can I tell you.
While I am thinking, I will make you all laugh. I have a fully
funtional
computer, but no printer; she has no functioning computer
but owns a printer. Each time I go back and forth, I have to jot
things down
or commit them to memory. I have the internet, but
she doesnt. Boy oh boy.! After this, I am going to bring her
printer back
so I can have the instructions in front of me.

Okay, I guess the next thing for me to do is go back to her house and
check
all the settings in bios you mentioned gary; Disconnect
the ones that shouldnt be connected and Enable the ones that should. I
will
do all you mentioned everywhere.
I will un-plug anything that is plugged in that is a peripheral.
I have loaded so much stuff back on her computer too, right down to
kids
games.
oh, I jotted down the name of her bios too, (mine is an Award) it is
American Megatrends, just in case that helps.

Just remembered something else.
I Did go into Safe Mode this afternoon, and I took a look around
Device
Manager, it was an eye-opener to say the least.
I didnt know it wouldnt show much info, but that is what it said.
One special thing I found was this::::::;;;
***In one of the areas it had some info about the Drives.
Drives A,
C, & D all had this relating to them::
" Drive A using MSdos compatibility mode file system"
" Drive C "" "" "" "" ""
" Drive D "" "" "" ""

I went to Help while there and it stated that it was a Problem!! It
came up
with half an A4 page of information about the whole
situation; it left me for dead.

Thats it.
Apart from Reinstalling Win98 again, I just cannot grasp why all these
things are happening.
I honestly believed that the OS would install itself clean with all
the
information it needed to
work correctly. (not including installing drivers for goodies that get
loaded as Extras etc)

will be 4 hours til I can get back to you all, but I will be home here
for
another hour.

regards Jane

Everything that's happening points to hardware problems. I suspect that a
good diagnostic run is going to throw up consistent errors, probably in
RAM.
For instance:
http://directory.google.com/Top/Comp...e/Diagnostics/
--
Jeff Richards
MS MVP (Windows - Shell/User)

Hello Jeff,
I have just walked in the door and my troops are'nt happy, they are
hungry and so am I; but I am going to answer you and Gary while it is fresh
on my mind. (please Ian, dont hit me, I will cook dinner).

My answer to you Jeff, I reckon you may be right, it could just be
hardware and time to spend some pennies

regards Jane

You still having 40+ weather? Did you ever pull and reseat the RAM? Did
you ever run the RAM diagnostics that Robear, I believe it was,
suggested?

Did you do as I suggested and Remove the problem devices in Safe Mode,
then restart and reinstall?

Don't worry about the "Real-Mode Compatibility" message in Safe Mode,
only if it shows up in Normal Mode. Safe Mode is *always* in Real-Mode
Compatibility, that's why it's Safe. No Virtual Mode drivers are loaded.

--
Gary S. Terhune
MS MVP Shell/User

Hello Gary,
I think we are one post behind each other, but as I said to Jeff, I will
answer
you both now that I have just come home (yet again) from Pamela's.
I will try and do it in order, so if you follow your post and my
1,2,3's....... etc.

1)No, weather has been around 30 - 35 last couple of days, she has air-cond
too.
(I have no air cond and mine seems fine)
No, I havent pulled the Ram out and re-seated it, I guess at that stage I
was still
trying to just install windows, but you are right, I should have. (please
dont berate me,
I am so tired and I've never ever done any of this before)
I dont know how to run RAM diagnostics, I think I better go and check
Robears post
on how to do. (but not now, if I dont feed the little
people.......................!!!!!)


2)Yes, I have just come back from her house after doing all you said, no joy
at all.

Here is what has happened in the last 2 hours. (As per instructions in your
last post, and
after I reached her house to do them)

1)I shut down the computer.
2)Reached around and pulled out the usb connector for the scanner
3)Re-booted and went to bios
4)Found APM in Power Management; it was disabled so I Enabled it. All
others were disabled.
5)Exit bios.
6)Computer re-started, I went directly to Safe Mode
7)I took out anything relating to Modems & the Parent, especially the
Enumerator .(someone tell me
what that means?)
8)Couldnt find anything in Device Manager that looked remotely like
APM/ACPI, but did find 'advanced power management
support. On highlighting it I found it had the 2 drivers I mentioned
earlier.
9)I went to the PCI Modem Enumerator and it had this to say::::::;
" The NTKERN.VXD,CONFIGMG.VXD Device Loader(s) for this Device could NOT
load the Device Driver.
10)I installed the Modem. I gave it every known factor that was on the CD
that the computer shop gave me.
I even made a folder and copied everything there and aimed the installer
there.
In the end, it just said this::::; "Modem failed to respond, make sure it
is on. If it is Internal Modem, VERIFY the INTERUPT
for the Port is Properly Set.
11)I tried to find out all I could about the PORT. (meanwhile, 2hours had
passed and I knew my family were hungry.....boy, was I in trouble)
Dialogue box I found looked sort of like this:::::
PORT INFO
PORT COM2
INTERUPT 3
ADDRESS 2F8
UART NS 1655OAN

Soft56 DATA FAX VOICE SPEAKERPHONE CARP.

I just remembered something else from Safe Mode..........I think it may be
important but I dont understand.. here goes:::
While I was in Device Manager, I clicked on the + next to Modem then
highlighted Soft56 Data etc etc.........and
instantly got a Dialogue box saying "CANNOT READ PORT NAME FROM
REGISTRY". It then took me to the
properties for the Soft56 etc etc of which had many many tabs.......

Thats it guys....
Next time I want to play computer I think I'll wait for the next century
where Manually doing anything doesnt exist.
I am so so so tired from looking at screens and transfering information back
and forth.

Thank you to all yet again.

regards Jane

Hello Jeff,
Excuse this reply to your post, it is meant as a reply to Gary's and
I forgot something directly after I just posted to him.
My screen wont refresh so I have to do it this way.

Gary,,,,
I forgot a couple of things.
1)I did do more things on the list you gave me
2)I did ignore the prompt for installing Modem drivers. (I did it manually
later)
3)Yes, the scanner didnt exist as far as the computer knows
4)I hope I supplied enough info on the type of Modem Card.

Lastly, after the failing of getting the modem at all, the rest of the list
seemed null.
I am pretty good at setting up an isp and I know how to do it from
networking.

tea time

regards Jane