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#1
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trouble installing NIS2004
I have purchased and downloaded NIS 2004 but I cannot
install it. I get the Error message "Set up has detected a previous install or Uninstall has been completed but requires a restart." I have tried to clean boot it in to no avail. Then I tried to install the Microsoft Windows Installer and THAT stops me with an "Invalid directory" after I type in just the first command. Can you help? |
#2
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Norton 2004 does NOT work on WinME and Norton should acknowledge that on
their website......sigh. Maybe one of the gurus can help you out, but yours is a common problem. Heather "Jane" wrote in message ... I have purchased and downloaded NIS 2004 but I cannot install it. I get the Error message "Set up has detected a previous install or Uninstall has been completed but requires a restart." I have tried to clean boot it in to no avail. Then I tried to install the Microsoft Windows Installer and THAT stops me with an "Invalid directory" after I type in just the first command. Can you help? |
#3
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I heartily concur with Heather's comment . Consult Symantec's
website for further info since it's NOT an MS issue. Windows Millennium is NOT compatible with NIS2004 ... nor is Windows XP. NIS2004 is horrible ! MowGreen [MVP} =============== *-343-* FDNY Never Forgotten =============== Heather wrote: Norton 2004 does NOT work on WinME and Norton should acknowledge that on their website......sigh. Maybe one of the gurus can help you out, but yours is a common problem. Heather "Jane" wrote in message ... I have purchased and downloaded NIS 2004 but I cannot install it. I get the Error message "Set up has detected a previous install or Uninstall has been completed but requires a restart." I have tried to clean boot it in to no avail. Then I tried to install the Microsoft Windows Installer and THAT stops me with an "Invalid directory" after I type in just the first command. Can you help? |
#4
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nitpick mode
It's NIS - or for that matter ANY Norton 2004 program - that is not compatible with ME or any other OS (at least as far as I can see - and hear). It's a Symantec problem, rather than a Windows problem. - they have still not learnt how to deal with real-life systems, rather than AV-lab systems!!! /nitpick mode other than that, I agree whole-heartedly!! -- Noel Paton (MS-MVP 2002-2004, Win9x) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's "MowGreen [MVP]" wrote in message ... I heartily concur with Heather's comment . Consult Symantec's website for further info since it's NOT an MS issue. Windows Millennium is NOT compatible with NIS2004 ... nor is Windows XP. NIS2004 is horrible ! MowGreen [MVP} =============== *-343-* FDNY Never Forgotten =============== Heather wrote: Norton 2004 does NOT work on WinME and Norton should acknowledge that on their website......sigh. Maybe one of the gurus can help you out, but yours is a common problem. Heather "Jane" wrote in message ... I have purchased and downloaded NIS 2004 but I cannot install it. I get the Error message "Set up has detected a previous install or Uninstall has been completed but requires a restart." I have tried to clean boot it in to no avail. Then I tried to install the Microsoft Windows Installer and THAT stops me with an "Invalid directory" after I type in just the first command. Can you help? |
#5
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NIS2004 is NOT compatible with Win ME and Win XP ...
NISany version is a waste of $$$$$$$$ or ££££££££££ ????????? or €€€€€€€€€ ????????? or ¥¥¥¥¥¥¥¥¥ ( don't have a deutschmark sign better ? MG Noel Paton wrote: nitpick mode It's NIS - or for that matter ANY Norton 2004 program - that is not compatible with ME or any other OS (at least as far as I can see - and hear). It's a Symantec problem, rather than a Windows problem. - they have still not learnt how to deal with real-life systems, rather than AV-lab systems!!! /nitpick mode other than that, I agree whole-heartedly!! |
#6
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???.......will that do? It is the Euro one......don't believe there are any
deutschmarks left.......or francs.......or pesetas......(G) Heather "MowGreen [MVP]" wrote in message ... NIS2004 is NOT compatible with Win ME and Win XP ... NISany version is a waste of $$$$$$$$ or ££££££££££ ????????? or ????????? ????????? or ¥¥¥¥¥¥¥¥¥ ( don't have a deutschmark sign better ? MG Noel Paton wrote: nitpick mode It's NIS - or for that matter ANY Norton 2004 program - that is not compatible with ME or any other OS (at least as far as I can see - and hear). It's a Symantec problem, rather than a Windows problem. - they have still not learnt how to deal with real-life systems, rather than AV-lab systems!!! /nitpick mode other than that, I agree whole-heartedly!! |
#7
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Well, those 3 question marks WERE Euro designations......guess MS doesn't
know them, grin. Heather "Heather" wrote in message ... ???.......will that do? It is the Euro one......don't believe there are any deutschmarks left.......or francs.......or pesetas......(G) Heather "MowGreen [MVP]" wrote in message ... NIS2004 is NOT compatible with Win ME and Win XP ... NISany version is a waste of $$$$$$$$ or ££££££££££ ????????? or ????????? ????????? or ¥¥¥¥¥¥¥¥¥ ( don't have a deutschmark sign better ? MG Noel Paton wrote: nitpick mode It's NIS - or for that matter ANY Norton 2004 program - that is not compatible with ME or any other OS (at least as far as I can see - and hear). It's a Symantec problem, rather than a Windows problem. - they have still not learnt how to deal with real-life systems, rather than AV-lab systems!!! /nitpick mode other than that, I agree whole-heartedly!! |
#8
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I ran across a lot of these posts that say that NIS or any Norton
product doesn't work with ME. This is not true, I've been working phone support at a computer company for about three years now and I've FORCED almost all Norton programs to work with WinME systems. The first thing you've got to understand is how the protected file system works... I'm not about to go into that here, I don't have the time and I'm not getting paid. Once I began to understand the system I only had trouble with one or two computers. The main cause is wininit.exe and MS doesn't have anything about how that works in the KB so here goes: When a program installation needs to alter the files in the windows protected file system it has to do so outside of DOS. The program being installed adds the files it needs to alter into the wininit.ini file so that the wininit.exe file can alter them before loading windows. A problem with wininit is usually indicated by WinME locking up at the Windows loading screen. If you hit ESC before it locks up you are greeted by "Could not upgrade the file %1 to %2. You have to start from a boot disk and go to DOS (thank MS for the lack of that option on the advanced startup menu)then make your way to C:\windows and run wininit.exe. Running this file will process the changes needed, but I hear you saying, "What if it locks up?" Easy answer, delete the file change list. The file is named wininit.ini(and yep, it's in C:\windows). NOTE, however, that if you do this, any program you were trying to install may not work b/c windows will not put the files into the program directory. It also doesn't hurt to run MSConfig and uncheck "load startup group items", clean out your browser cache, and maybe even empty the BHO's out of C:\windows\downloaded program files. This helps if there's an ActiveX object running in install when explorer starts. If that doesn't work... I usually give up at that point and reload b/c I don't feel like walking a customer through looking for the session manager keys in the registry or editing winstart.bat or the system.ini... you get the idea. I hope all this helps someone. Oh, and they're right Norton is useless but do you really want grandma to setup and configure everything on her own? Ryan Rester |
#9
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Ryan
What you're saying is mostly utter rubbish - The problem of %1%2 is frequently encountered in these newsgroups - and the cause is almost always the use of Norton LiveUpdate - which corrupts the control files in System Restore, and creates an effectively infinite number of files within the Restore archive - running wininit.exe can't work properly, because it attempts to put more files into the Restore folder - and if it fails, then it will break System Restore (which, OK, is already broken) The cure is to clear the System Restore control and archive files - (C:\_Restore) - not to attempt to force the completion of a faulty wininit.ini. Reloading the OS is quite possibly not going to fix this - although it may do so simply because the archive is removed and rebuilt early in the process. Certainly reinstalling while any trace of Norton is running is going to break the system horribly. -- Noel Paton (MS-MVP 2002-2004, Win9x) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's "Ryan Rester" wrote in message om... I ran across a lot of these posts that say that NIS or any Norton product doesn't work with ME. This is not true, I've been working phone support at a computer company for about three years now and I've FORCED almost all Norton programs to work with WinME systems. The first thing you've got to understand is how the protected file system works... I'm not about to go into that here, I don't have the time and I'm not getting paid. Once I began to understand the system I only had trouble with one or two computers. The main cause is wininit.exe and MS doesn't have anything about how that works in the KB so here goes: When a program installation needs to alter the files in the windows protected file system it has to do so outside of DOS. The program being installed adds the files it needs to alter into the wininit.ini file so that the wininit.exe file can alter them before loading windows. A problem with wininit is usually indicated by WinME locking up at the Windows loading screen. If you hit ESC before it locks up you are greeted by "Could not upgrade the file %1 to %2. You have to start from a boot disk and go to DOS (thank MS for the lack of that option on the advanced startup menu)then make your way to C:\windows and run wininit.exe. Running this file will process the changes needed, but I hear you saying, "What if it locks up?" Easy answer, delete the file change list. The file is named wininit.ini(and yep, it's in C:\windows). NOTE, however, that if you do this, any program you were trying to install may not work b/c windows will not put the files into the program directory. It also doesn't hurt to run MSConfig and uncheck "load startup group items", clean out your browser cache, and maybe even empty the BHO's out of C:\windows\downloaded program files. This helps if there's an ActiveX object running in install when explorer starts. If that doesn't work... I usually give up at that point and reload b/c I don't feel like walking a customer through looking for the session manager keys in the registry or editing winstart.bat or the system.ini... you get the idea. I hope all this helps someone. Oh, and they're right Norton is useless but do you really want grandma to setup and configure everything on her own? Ryan Rester |
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