Ddhelp.exe & Gdi.exe cause general page fault while opening msn.co

Problem began while in msn.com; friend logged in for her email. While
logging out,
the message below came up and I continually receive this message when
attempting to open msn.com. [NOTE: This ONLY happens while opening msn.com,
not on any other search engine!]

MESSAGE IN WHITE BOX:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=00009e3a SS=41a7 ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=00009e3a FS=0667
EDX=00000200 ES=17cf EDI=00009e90 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd09e3a 00001b35 02000000 02009e3a 00000000
8bda0200 9e3a1aeb 06671126 8b7e8bfa 000004f7 11260200
0167111e 11260000 000a0207 eff90000

Subsequently I downloaded updates for video and sound cards from Gateway,
downloaded Internet explorer 6 Sp1 [new installation after trying to repair
the original without success] and still the message comes up when attempting
to open msn.com.

Installed another driver for my monitor [Nokia 445X], video and sound card
updates, updated to Directx v9, opened System Info and activated
DirectX Diagnosis tool. Loaded slowly; then I saw 2 windows had opened.
Tried to close one of the windows and rec'd this message:

WINDOWS MESSAGE:
DXDIAG caused an invalid page fault in
module KERNEL32.DLL at 015f:bff9d709.
Registers:
EAX=c0030324 CS=015f EIP=bff9d709 EFLGS=00010206
EBX=0056fe28 SS=0167 ESP=0052fe50 EBP=005300ec
ECX=00000000 DS=0167 ESI=00000000 FS=4127
EDX=bff76859 ES=0167 EDI=bff79198 GS=0000
Bytes at CS:EIP:
53 8b 15 dc 9c fc bf 56 89 4d e4 57 89 4d dc 89
Stack dump:


After repairing the newer installation of IE6, running DirectXDiagnostics,
changing display driver back to original microsoft/windows supplied driver,
running system file checker... I rebooted, opened interent with google.com as
default page, then typed in msn.com and as it loaded, THE message displayed:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=000098ae SS=4117 ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=000098ae FS=0667
EDX=00000200 ES=17cf EDI=00009904 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd098ae 00001b35 02000000 020098ae 00000000 8bda0200
98ae1aeb 06671562 8b7e8bfa 000004f7 15620200 0167155e 15620000
000a0207 eff90000


i deleted the file ddhelp from windows explorer; rebooted; defragged;
rebooted;
attempted to use directx diagnose [could not because "one or more files were
missing"...message rec'd; opened our internet connection [google.com];
entered msn.com...it started pulling up the screen and then THE MESSAGE:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=00009902 SS=428f ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=00009902 FS=0667
EDX=00000200 ES=17cf EDI=00009958 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd09902 00001b35 02000000 02009902 00000000 8bda0200 99021aeb
0667165a 8b7e8bfa 000004f7 165a0200 0167165e 165a0000 000a0207 efb90000


Reinstalled Direct X 9, but I STILL CANNOT OPEN MSN.COM:MESSAGE APPEARS
SHORTLY AFTER OPENING:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0002:00000057.
Registers:
EAX=00ff0000 CS=04ff EIP=00000057 EFLGS=00000286
EBX=00000032 SS=42a7 ESP=00008b9e EBP=00008baa
ECX=0000fffc DS=0000 ESI=0000000a FS=0667
EDX=00ffffff ES=0000 EDI=00ffffff GS=0000
Bytes at CS:EIP:
66 8b 07 66 23 c2 66 3b c7 74 52 83 c3 0a 49 75
Stack dump:
00009e50 06679dfa 12a60000 1c2f8bbc 000004f7 ffff0000 17cf02ff 8bd09dfa
00001b35 02ffffff 02ff9dfa ffff0000 8bda02ff 9dfa1aeb 066712a2 8b7e8bfa

I ran Dr Watson then opened internet explorer; tried to open msn.com, message
displayed and result is shown on Dr Watson. [12:06 10-24-2004]

DR WATSON MESSAGE:
Windows Graphics Device Interface core component accessed memory improperly
or encountered some nonspecific error.

Module Name: gdi.exe
Description: Windows Graphics Device Interface core component
Version: 4.10.1998
Product: Microsoft(R) Windows(R) Operating System
Manufacturer: Microsoft Corporation

Application Name: Ddhelp.exe
Description: Microsoft DirectX Helper
Version: 4.09.00.0900
Product: Microsoft® DirectX for Windows®
Manufacturer: Microsoft Corporation

--------------------
Adobe Type Manager has altered Windows system files.

Module Name: ATMSYS.DRV
Description: Adobe Type Manager
Version: R v4.00-32S058G06NN
Product: Adobe Type Manager
Manufacturer: Adobe Systems Incorporated

--------------------
unknown has altered Windows system files.

Module Name: unknown
END OF DR WATSON

I am not certain how to resolve this problem.
I am not able to access msn.com. Any help out there??

Try installing the latest version of Directx. The files you mention are all
related to that:

www.microsoft.com/directx

--
_______________________________________
Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org

"Marie" wrote in message
...
Problem began while in msn.com; friend logged in for her email. While
logging out,
the message below came up and I continually receive this message when
attempting to open msn.com. [NOTE: This ONLY happens while opening
msn.com,
not on any other search engine!]

MESSAGE IN WHITE BOX:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=00009e3a SS=41a7 ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=00009e3a FS=0667
EDX=00000200 ES=17cf EDI=00009e90 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd09e3a 00001b35 02000000 02009e3a 00000000
8bda0200 9e3a1aeb 06671126 8b7e8bfa 000004f7 11260200
0167111e 11260000 000a0207 eff90000

Subsequently I downloaded updates for video and sound cards from Gateway,
downloaded Internet explorer 6 Sp1 [new installation after trying to
repair
the original without success] and still the message comes up when
attempting
to open msn.com.

Installed another driver for my monitor [Nokia 445X], video and sound card
updates, updated to Directx v9, opened System Info and activated
DirectX Diagnosis tool. Loaded slowly; then I saw 2 windows had opened.
Tried to close one of the windows and rec'd this message:

WINDOWS MESSAGE:
DXDIAG caused an invalid page fault in
module KERNEL32.DLL at 015f:bff9d709.
Registers:
EAX=c0030324 CS=015f EIP=bff9d709 EFLGS=00010206
EBX=0056fe28 SS=0167 ESP=0052fe50 EBP=005300ec
ECX=00000000 DS=0167 ESI=00000000 FS=4127
EDX=bff76859 ES=0167 EDI=bff79198 GS=0000
Bytes at CS:EIP:
53 8b 15 dc 9c fc bf 56 89 4d e4 57 89 4d dc 89
Stack dump:


After repairing the newer installation of IE6, running DirectXDiagnostics,
changing display driver back to original microsoft/windows supplied
driver,
running system file checker... I rebooted, opened interent with google.com
as
default page, then typed in msn.com and as it loaded, THE message
displayed:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=000098ae SS=4117 ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=000098ae FS=0667
EDX=00000200 ES=17cf EDI=00009904 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd098ae 00001b35 02000000 020098ae 00000000 8bda0200
98ae1aeb 06671562 8b7e8bfa 000004f7 15620200 0167155e 15620000
000a0207 eff90000


i deleted the file ddhelp from windows explorer; rebooted; defragged;
rebooted;
attempted to use directx diagnose [could not because "one or more files
were
missing"...message rec'd; opened our internet connection [google.com];
entered msn.com...it started pulling up the screen and then THE MESSAGE:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=00009902 SS=428f ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=00009902 FS=0667
EDX=00000200 ES=17cf EDI=00009958 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd09902 00001b35 02000000 02009902 00000000 8bda0200 99021aeb
0667165a 8b7e8bfa 000004f7 165a0200 0167165e 165a0000 000a0207 efb90000


Reinstalled Direct X 9, but I STILL CANNOT OPEN MSN.COM:MESSAGE APPEARS
SHORTLY AFTER OPENING:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0002:00000057.
Registers:
EAX=00ff0000 CS=04ff EIP=00000057 EFLGS=00000286
EBX=00000032 SS=42a7 ESP=00008b9e EBP=00008baa
ECX=0000fffc DS=0000 ESI=0000000a FS=0667
EDX=00ffffff ES=0000 EDI=00ffffff GS=0000
Bytes at CS:EIP:
66 8b 07 66 23 c2 66 3b c7 74 52 83 c3 0a 49 75
Stack dump:
00009e50 06679dfa 12a60000 1c2f8bbc 000004f7 ffff0000 17cf02ff 8bd09dfa
00001b35 02ffffff 02ff9dfa ffff0000 8bda02ff 9dfa1aeb 066712a2 8b7e8bfa

I ran Dr Watson then opened internet explorer; tried to open msn.com,
message
displayed and result is shown on Dr Watson. [12:06 10-24-2004]

DR WATSON MESSAGE:
Windows Graphics Device Interface core component accessed memory
improperly
or encountered some nonspecific error.

Module Name: gdi.exe
Description: Windows Graphics Device Interface core component
Version: 4.10.1998
Product: Microsoft(R) Windows(R) Operating System
Manufacturer: Microsoft Corporation

Application Name: Ddhelp.exe
Description: Microsoft DirectX Helper
Version: 4.09.00.0900
Product: Microsoft® DirectX for Windows®
Manufacturer: Microsoft Corporation

--------------------
Adobe Type Manager has altered Windows system files.

Module Name: ATMSYS.DRV
Description: Adobe Type Manager
Version: R v4.00-32S058G06NN
Product: Adobe Type Manager
Manufacturer: Adobe Systems Incorporated

--------------------
unknown has altered Windows system files.

Module Name: unknown
END OF DR WATSON

I am not certain how to resolve this problem.
I am not able to access msn.com. Any help out there??

I already updated to DirectX 9.0; that was listed in my original communication.
Thank you for offering, though!
Marie

"Sandi - Microsoft MVP" wrote:

Try installing the latest version of Directx. The files you mention are all
related to that:

www.microsoft.com/directx

--
_______________________________________
Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org

"Marie" wrote in message
...
Problem began while in msn.com; friend logged in for her email. While
logging out,
the message below came up and I continually receive this message when
attempting to open msn.com. [NOTE: This ONLY happens while opening
msn.com,
not on any other search engine!]

MESSAGE IN WHITE BOX:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=00009e3a SS=41a7 ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=00009e3a FS=0667
EDX=00000200 ES=17cf EDI=00009e90 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd09e3a 00001b35 02000000 02009e3a 00000000
8bda0200 9e3a1aeb 06671126 8b7e8bfa 000004f7 11260200
0167111e 11260000 000a0207 eff90000

Subsequently I downloaded updates for video and sound cards from Gateway,
downloaded Internet explorer 6 Sp1 [new installation after trying to
repair
the original without success] and still the message comes up when
attempting
to open msn.com.

Installed another driver for my monitor [Nokia 445X], video and sound card
updates, updated to Directx v9, opened System Info and activated
DirectX Diagnosis tool. Loaded slowly; then I saw 2 windows had opened.
Tried to close one of the windows and rec'd this message:

WINDOWS MESSAGE:
DXDIAG caused an invalid page fault in
module KERNEL32.DLL at 015f:bff9d709.
Registers:
EAX=c0030324 CS=015f EIP=bff9d709 EFLGS=00010206
EBX=0056fe28 SS=0167 ESP=0052fe50 EBP=005300ec
ECX=00000000 DS=0167 ESI=00000000 FS=4127
EDX=bff76859 ES=0167 EDI=bff79198 GS=0000
Bytes at CS:EIP:
53 8b 15 dc 9c fc bf 56 89 4d e4 57 89 4d dc 89
Stack dump:


After repairing the newer installation of IE6, running DirectXDiagnostics,
changing display driver back to original microsoft/windows supplied
driver,
running system file checker... I rebooted, opened interent with google.com
as
default page, then typed in msn.com and as it loaded, THE message
displayed:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=000098ae SS=4117 ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=000098ae FS=0667
EDX=00000200 ES=17cf EDI=00009904 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd098ae 00001b35 02000000 020098ae 00000000 8bda0200
98ae1aeb 06671562 8b7e8bfa 000004f7 15620200 0167155e 15620000
000a0207 eff90000


i deleted the file ddhelp from windows explorer; rebooted; defragged;
rebooted;
attempted to use directx diagnose [could not because "one or more files
were
missing"...message rec'd; opened our internet connection [google.com];
entered msn.com...it started pulling up the screen and then THE MESSAGE:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=00009902 SS=428f ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=00009902 FS=0667
EDX=00000200 ES=17cf EDI=00009958 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd09902 00001b35 02000000 02009902 00000000 8bda0200 99021aeb
0667165a 8b7e8bfa 000004f7 165a0200 0167165e 165a0000 000a0207 efb90000


Reinstalled Direct X 9, but I STILL CANNOT OPEN MSN.COM:MESSAGE APPEARS
SHORTLY AFTER OPENING:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0002:00000057.
Registers:
EAX=00ff0000 CS=04ff EIP=00000057 EFLGS=00000286
EBX=00000032 SS=42a7 ESP=00008b9e EBP=00008baa
ECX=0000fffc DS=0000 ESI=0000000a FS=0667
EDX=00ffffff ES=0000 EDI=00ffffff GS=0000
Bytes at CS:EIP:
66 8b 07 66 23 c2 66 3b c7 74 52 83 c3 0a 49 75
Stack dump:
00009e50 06679dfa 12a60000 1c2f8bbc 000004f7 ffff0000 17cf02ff 8bd09dfa
00001b35 02ffffff 02ff9dfa ffff0000 8bda02ff 9dfa1aeb 066712a2 8b7e8bfa

I ran Dr Watson then opened internet explorer; tried to open msn.com,
message
displayed and result is shown on Dr Watson. [12:06 10-24-2004]

DR WATSON MESSAGE:
Windows Graphics Device Interface core component accessed memory
improperly
or encountered some nonspecific error.

Module Name: gdi.exe
Description: Windows Graphics Device Interface core component
Version: 4.10.1998
Product: Microsoft(R) Windows(R) Operating System
Manufacturer: Microsoft Corporation

Application Name: Ddhelp.exe
Description: Microsoft DirectX Helper
Version: 4.09.00.0900
Product: Microsoft® DirectX for Windows®
Manufacturer: Microsoft Corporation

--------------------
Adobe Type Manager has altered Windows system files.

Module Name: ATMSYS.DRV
Description: Adobe Type Manager
Version: R v4.00-32S058G06NN
Product: Adobe Type Manager
Manufacturer: Adobe Systems Incorporated

--------------------
unknown has altered Windows system files.

Module Name: unknown
END OF DR WATSON

I am not certain how to resolve this problem.
I am not able to access msn.com. Any help out there??

Thanks for the suggestion, Sandi, but I had already updated DirectX to
version 9.0...
that was listed in my initial communication. I appreciate your
suggestion...can you
suggest anything else? Marie

"Marie" wrote:

Problem began while in msn.com; friend logged in for her email. While
logging out,
the message below came up and I continually receive this message when
attempting to open msn.com. [NOTE: This ONLY happens while opening msn.com,
not on any other search engine!]

MESSAGE IN WHITE BOX:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=00009e3a SS=41a7 ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=00009e3a FS=0667
EDX=00000200 ES=17cf EDI=00009e90 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd09e3a 00001b35 02000000 02009e3a 00000000
8bda0200 9e3a1aeb 06671126 8b7e8bfa 000004f7 11260200
0167111e 11260000 000a0207 eff90000

Subsequently I downloaded updates for video and sound cards from Gateway,
downloaded Internet explorer 6 Sp1 [new installation after trying to repair
the original without success] and still the message comes up when attempting
to open msn.com.

Installed another driver for my monitor [Nokia 445X], video and sound card
updates, updated to Directx v9, opened System Info and activated
DirectX Diagnosis tool. Loaded slowly; then I saw 2 windows had opened.
Tried to close one of the windows and rec'd this message:

WINDOWS MESSAGE:
DXDIAG caused an invalid page fault in
module KERNEL32.DLL at 015f:bff9d709.
Registers:
EAX=c0030324 CS=015f EIP=bff9d709 EFLGS=00010206
EBX=0056fe28 SS=0167 ESP=0052fe50 EBP=005300ec
ECX=00000000 DS=0167 ESI=00000000 FS=4127
EDX=bff76859 ES=0167 EDI=bff79198 GS=0000
Bytes at CS:EIP:
53 8b 15 dc 9c fc bf 56 89 4d e4 57 89 4d dc 89
Stack dump:


After repairing the newer installation of IE6, running DirectXDiagnostics,
changing display driver back to original microsoft/windows supplied driver,
running system file checker... I rebooted, opened interent with google.com as
default page, then typed in msn.com and as it loaded, THE message displayed:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=000098ae SS=4117 ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=000098ae FS=0667
EDX=00000200 ES=17cf EDI=00009904 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd098ae 00001b35 02000000 020098ae 00000000 8bda0200
98ae1aeb 06671562 8b7e8bfa 000004f7 15620200 0167155e 15620000
000a0207 eff90000


i deleted the file ddhelp from windows explorer; rebooted; defragged;
rebooted;
attempted to use directx diagnose [could not because "one or more files were
missing"...message rec'd; opened our internet connection [google.com];
entered msn.com...it started pulling up the screen and then THE MESSAGE:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=00009902 SS=428f ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=00009902 FS=0667
EDX=00000200 ES=17cf EDI=00009958 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd09902 00001b35 02000000 02009902 00000000 8bda0200 99021aeb
0667165a 8b7e8bfa 000004f7 165a0200 0167165e 165a0000 000a0207 efb90000


Reinstalled Direct X 9, but I STILL CANNOT OPEN MSN.COM:MESSAGE APPEARS
SHORTLY AFTER OPENING:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0002:00000057.
Registers:
EAX=00ff0000 CS=04ff EIP=00000057 EFLGS=00000286
EBX=00000032 SS=42a7 ESP=00008b9e EBP=00008baa
ECX=0000fffc DS=0000 ESI=0000000a FS=0667
EDX=00ffffff ES=0000 EDI=00ffffff GS=0000
Bytes at CS:EIP:
66 8b 07 66 23 c2 66 3b c7 74 52 83 c3 0a 49 75
Stack dump:
00009e50 06679dfa 12a60000 1c2f8bbc 000004f7 ffff0000 17cf02ff 8bd09dfa
00001b35 02ffffff 02ff9dfa ffff0000 8bda02ff 9dfa1aeb 066712a2 8b7e8bfa

I ran Dr Watson then opened internet explorer; tried to open msn.com, message
displayed and result is shown on Dr Watson. [12:06 10-24-2004]

DR WATSON MESSAGE:
Windows Graphics Device Interface core component accessed memory improperly
or encountered some nonspecific error.

Module Name: gdi.exe
Description: Windows Graphics Device Interface core component
Version: 4.10.1998
Product: Microsoft(R) Windows(R) Operating System
Manufacturer: Microsoft Corporation

Application Name: Ddhelp.exe
Description: Microsoft DirectX Helper
Version: 4.09.00.0900
Product: Microsoft® DirectX for Windows®
Manufacturer: Microsoft Corporation

--------------------
Adobe Type Manager has altered Windows system files.

Module Name: ATMSYS.DRV
Description: Adobe Type Manager
Version: R v4.00-32S058G06NN
Product: Adobe Type Manager
Manufacturer: Adobe Systems Incorporated

--------------------
unknown has altered Windows system files.

Module Name: unknown
END OF DR WATSON

I am not certain how to resolve this problem.
I am not able to access msn.com. Any help out there??

The errors are definitely directx related. The only thing I can think of is
some sort of video driver conflict.

--
_______________________________________
Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org

"Marie" wrote in message
...
Thanks for the suggestion, Sandi, but I had already updated DirectX to
version 9.0...
that was listed in my initial communication. I appreciate your
suggestion...can you
suggest anything else? Marie

"Marie" wrote:

Problem began while in msn.com; friend logged in for her email. While
logging out,
the message below came up and I continually receive this message when
attempting to open msn.com. [NOTE: This ONLY happens while opening
msn.com,
not on any other search engine!]

MESSAGE IN WHITE BOX:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=00009e3a SS=41a7 ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=00009e3a FS=0667
EDX=00000200 ES=17cf EDI=00009e90 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd09e3a 00001b35 02000000 02009e3a 00000000
8bda0200 9e3a1aeb 06671126 8b7e8bfa 000004f7 11260200
0167111e 11260000 000a0207 eff90000

Subsequently I downloaded updates for video and sound cards from Gateway,
downloaded Internet explorer 6 Sp1 [new installation after trying to
repair
the original without success] and still the message comes up when
attempting
to open msn.com.

Installed another driver for my monitor [Nokia 445X], video and sound
card
updates, updated to Directx v9, opened System Info and activated
DirectX Diagnosis tool. Loaded slowly; then I saw 2 windows had opened.
Tried to close one of the windows and rec'd this message:

WINDOWS MESSAGE:
DXDIAG caused an invalid page fault in
module KERNEL32.DLL at 015f:bff9d709.
Registers:
EAX=c0030324 CS=015f EIP=bff9d709 EFLGS=00010206
EBX=0056fe28 SS=0167 ESP=0052fe50 EBP=005300ec
ECX=00000000 DS=0167 ESI=00000000 FS=4127
EDX=bff76859 ES=0167 EDI=bff79198 GS=0000
Bytes at CS:EIP:
53 8b 15 dc 9c fc bf 56 89 4d e4 57 89 4d dc 89
Stack dump:


After repairing the newer installation of IE6, running
DirectXDiagnostics,
changing display driver back to original microsoft/windows supplied
driver,
running system file checker... I rebooted, opened interent with
google.com as
default page, then typed in msn.com and as it loaded, THE message
displayed:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=000098ae SS=4117 ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=000098ae FS=0667
EDX=00000200 ES=17cf EDI=00009904 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd098ae 00001b35 02000000 020098ae 00000000 8bda0200
98ae1aeb 06671562 8b7e8bfa 000004f7 15620200 0167155e 15620000
000a0207 eff90000


i deleted the file ddhelp from windows explorer; rebooted; defragged;
rebooted;
attempted to use directx diagnose [could not because "one or more files
were
missing"...message rec'd; opened our internet connection [google.com];
entered msn.com...it started pulling up the screen and then THE MESSAGE:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=00009902 SS=428f ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=00009902 FS=0667
EDX=00000200 ES=17cf EDI=00009958 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd09902 00001b35 02000000 02009902 00000000 8bda0200 99021aeb
0667165a 8b7e8bfa 000004f7 165a0200 0167165e 165a0000 000a0207 efb90000


Reinstalled Direct X 9, but I STILL CANNOT OPEN MSN.COM:MESSAGE APPEARS
SHORTLY AFTER OPENING:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0002:00000057.
Registers:
EAX=00ff0000 CS=04ff EIP=00000057 EFLGS=00000286
EBX=00000032 SS=42a7 ESP=00008b9e EBP=00008baa
ECX=0000fffc DS=0000 ESI=0000000a FS=0667
EDX=00ffffff ES=0000 EDI=00ffffff GS=0000
Bytes at CS:EIP:
66 8b 07 66 23 c2 66 3b c7 74 52 83 c3 0a 49 75
Stack dump:
00009e50 06679dfa 12a60000 1c2f8bbc 000004f7 ffff0000 17cf02ff 8bd09dfa
00001b35 02ffffff 02ff9dfa ffff0000 8bda02ff 9dfa1aeb 066712a2 8b7e8bfa

I ran Dr Watson then opened internet explorer; tried to open msn.com,
message
displayed and result is shown on Dr Watson. [12:06 10-24-2004]

DR WATSON MESSAGE:
Windows Graphics Device Interface core component accessed memory
improperly
or encountered some nonspecific error.

Module Name: gdi.exe
Description: Windows Graphics Device Interface core component
Version: 4.10.1998
Product: Microsoft(R) Windows(R) Operating System
Manufacturer: Microsoft Corporation

Application Name: Ddhelp.exe
Description: Microsoft DirectX Helper
Version: 4.09.00.0900
Product: Microsoft® DirectX for Windows®
Manufacturer: Microsoft Corporation

--------------------
Adobe Type Manager has altered Windows system files.

Module Name: ATMSYS.DRV
Description: Adobe Type Manager
Version: R v4.00-32S058G06NN
Product: Adobe Type Manager
Manufacturer: Adobe Systems Incorporated

--------------------
unknown has altered Windows system files.

Module Name: unknown
END OF DR WATSON

I am not certain how to resolve this problem.
I am not able to access msn.com. Any help out there??

The only thing I can suggest is a corrupt cache; especially considering the
fact that only one site is involved:
http://inetexplorer.mvps.org/answers_8.htm#deltree

--
Hyperlinks are used to ensure advice remains current
_______________________________________
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org/



"Marie" wrote in message

I already updated to DirectX 9.0; that was listed in my original
communication. Thank you for offering, though!
Marie

"Sandi - Microsoft MVP" wrote:

Try installing the latest version of Directx. The files you mention
are all related to that:

www.microsoft.com/directx

--
_______________________________________
Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org

"Marie" wrote in message
...
Problem began while in msn.com; friend logged in for her email.
While logging out,
the message below came up and I continually receive this message
when attempting to open msn.com. [NOTE: This ONLY happens while
opening msn.com,
not on any other search engine!]

MESSAGE IN WHITE BOX:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=00009e3a SS=41a7 ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=00009e3a FS=0667
EDX=00000200 ES=17cf EDI=00009e90 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd09e3a 00001b35 02000000 02009e3a 00000000
8bda0200 9e3a1aeb 06671126 8b7e8bfa 000004f7 11260200
0167111e 11260000 000a0207 eff90000

Subsequently I downloaded updates for video and sound cards from
Gateway, downloaded Internet explorer 6 Sp1 [new installation after
trying to repair
the original without success] and still the message comes up when
attempting
to open msn.com.

Installed another driver for my monitor [Nokia 445X], video and
sound card updates, updated to Directx v9, opened System Info and
activated
DirectX Diagnosis tool. Loaded slowly; then I saw 2 windows had
opened. Tried to close one of the windows and rec'd this message:

WINDOWS MESSAGE:
DXDIAG caused an invalid page fault in
module KERNEL32.DLL at 015f:bff9d709.
Registers:
EAX=c0030324 CS=015f EIP=bff9d709 EFLGS=00010206
EBX=0056fe28 SS=0167 ESP=0052fe50 EBP=005300ec
ECX=00000000 DS=0167 ESI=00000000 FS=4127
EDX=bff76859 ES=0167 EDI=bff79198 GS=0000
Bytes at CS:EIP:
53 8b 15 dc 9c fc bf 56 89 4d e4 57 89 4d dc 89
Stack dump:


After repairing the newer installation of IE6, running
DirectXDiagnostics, changing display driver back to original
microsoft/windows supplied driver,
running system file checker... I rebooted, opened interent with
google.com as
default page, then typed in msn.com and as it loaded, THE message
displayed:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=000098ae SS=4117 ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=000098ae FS=0667
EDX=00000200 ES=17cf EDI=00009904 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd098ae 00001b35 02000000 020098ae 00000000 8bda0200
98ae1aeb 06671562 8b7e8bfa 000004f7 15620200 0167155e 15620000
000a0207 eff90000


i deleted the file ddhelp from windows explorer; rebooted;
defragged; rebooted;
attempted to use directx diagnose [could not because "one or more
files were
missing"...message rec'd; opened our internet connection
[google.com]; entered msn.com...it started pulling up the screen
and then THE MESSAGE:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0001:00001bef.
Registers:
EAX=0200ffff CS=04f7 EIP=00001bef EFLGS=00000202
EBX=00009902 SS=428f ESP=00008bb6 EBP=00008bbc
ECX=000000ff DS=0667 ESI=00009902 FS=0667
EDX=00000200 ES=17cf EDI=00009958 GS=0000
Bytes at CS:EIP:
8e c0 58 80 fe 10 74 2b 80 fe 01 74 33 8b 5c 38
Stack dump:
17cf0000 8bd09902 00001b35 02000000 02009902 00000000 8bda0200
99021aeb 0667165a 8b7e8bfa 000004f7 165a0200 0167165e 165a0000
000a0207 efb90000


Reinstalled Direct X 9, but I STILL CANNOT OPEN MSN.COM:MESSAGE
APPEARS SHORTLY AFTER OPENING:

WHITE BOX MESSAGE:
DDHELP caused a general protection fault
in module GDI.EXE at 0002:00000057.
Registers:
EAX=00ff0000 CS=04ff EIP=00000057 EFLGS=00000286
EBX=00000032 SS=42a7 ESP=00008b9e EBP=00008baa
ECX=0000fffc DS=0000 ESI=0000000a FS=0667
EDX=00ffffff ES=0000 EDI=00ffffff GS=0000
Bytes at CS:EIP:
66 8b 07 66 23 c2 66 3b c7 74 52 83 c3 0a 49 75
Stack dump:
00009e50 06679dfa 12a60000 1c2f8bbc 000004f7 ffff0000 17cf02ff
8bd09dfa 00001b35 02ffffff 02ff9dfa ffff0000 8bda02ff 9dfa1aeb
066712a2 8b7e8bfa

I ran Dr Watson then opened internet explorer; tried to open
msn.com, message
displayed and result is shown on Dr Watson. [12:06 10-24-2004]

DR WATSON MESSAGE:
Windows Graphics Device Interface core component accessed memory
improperly
or encountered some nonspecific error.

Module Name: gdi.exe
Description: Windows Graphics Device Interface core component
Version: 4.10.1998
Product: Microsoft(R) Windows(R) Operating System
Manufacturer: Microsoft Corporation

Application Name: Ddhelp.exe
Description: Microsoft DirectX Helper
Version: 4.09.00.0900
Product: Microsoft® DirectX for Windows®
Manufacturer: Microsoft Corporation

--------------------
Adobe Type Manager has altered Windows system files.

Module Name: ATMSYS.DRV
Description: Adobe Type Manager
Version: R v4.00-32S058G06NN
Product: Adobe Type Manager
Manufacturer: Adobe Systems Incorporated

--------------------
unknown has altered Windows system files.

Module Name: unknown
END OF DR WATSON

I am not certain how to resolve this problem.
I am not able to access msn.com. Any help out there??